My countertops does not look newly installed as indicated at your service page. I can see scratches and light ring marks. The ring marks were improved but were not eliminated as promised. The scratches were polished up but not removed entirely. I was told the scratches were going to be sanded off. Im not sure if i was lied to or their employees were plain lazy or inexperienced. Never again will i hire them. I don’t even want them back to correct the job. Call someone else.
Work was very well done on my granite countertop. On one occasion, I asked them to come back to redo a small caulking job and there was no fuss, no muss.
I needed a job done ASAP and they made it happen, they were great to work with and they did a beautiful job.
We had the most delightful experience with NYC Marble Care. They scheduled quickly, arrived on time, and performed their services to perfection. They removed stains and refinished/polished our slab stone entryway - it looks like new. We give them the highest recommendation. Thank you very much, Konlee and team!
They did excellent work for my company, Urban Builders. We needed them to come in last second and they made it work without complaint. They did really nice work.
I have a terrazzo floor in a very large lobby with marble walls THAT WAS IN HORIBLE APARENCES . Marble care did a magic work, make it locks total new . I sign a 5 years contract with them . THE BEST IN THE INDUSTRY .
They restored a 30 year old marble floor to perfection. Quick and courteous. Highly recommend.Joyce Roma
I cant say enough great things about NYC Marble Care. After a horrible experience with another company that wasted 3 weeks of my life and left me with foot print sealed uneven floors, I did what many of you are doing, a google search to find a good company . I found NYC Marble Care and got an immediate call back from Daniel who I explained the situation I was in. He gave me a price soon after but I wasnt comfortable moving forward unless someone came and looked at the job (they are in NYC I am on Long Island). The next morning the owner himself, Robert came early as promised to evaluate and told me he could fix what the other company couldnt accomplish- to hone my limestone floors to a smooth finish and that they could start the following morning! I had three companies quote the job, and NYC was right in line with the others. They were here at 7 am, 3 guys, including Robert himself who stayed the entire time, respectful of my house, careful with their equipment, and masked up which was very important to me. They worked non-stop until 4 pm and completed the job to perfection. Robert was honest, knowledgeable, and runs a great company. I highly recommend them and no this is not a fake review, this is a honest applaud for a great experience when I was hopeless that my floors could not be fixed. Thank you NYC Marble Care, and Robert especially!
NYC Stone Care does amazing work every year for my property! When I had a difficult issue with rust stains in my stone plinth and stairs, they provided immediate solutions and remedied the issue! Their team is knowledgeable and very professional and I would recommend them to anyone who asks! Thank you for all you do to make our stonework look amazing every year!!!
Im thrilled with my experience with NYC Marble Care.My kitchen and bathrooms look like new. The service men were very professional and on time. I highly recommend them and will use them agin in the future.
Over 100 Fake Reviews! They type up their own fake reviews by creating fake emails and/or asking their friends to provide a review. Do your Research! Call Someone else. Dont trust these guys.Beware! Beware! Dont trust these fake reviews. I dont really write reviews, but I felt compelled to write one after having a horrible experience with this company. NYC Stone Care were hired through Pro Design Construction. I saw they had over 60 positive reviews online and decided to trust Pro Design. They worked on a black marble kitchen floor and counter tops. They passed a quick floor buffer and then applied some clear gel. The shine did not look anything like it did when the floor was first installed. I complained and they decided to send someone else. The second worker used the same floor buffer and applied a white slushy powder this time. It looked better, but not quite as it did as a new installation. I complained again and asked for a supervisor. Daniel the foreman passed by and said the floor looks great. I insisted they send someone else to finish the work. This time they sent an older guy to finish the work. The work was better and satisfactory at best. The gentleman spilled the beans on this company. He let me know that 95% OF THEIR ONLINE REVIEW WERE FAKE. He also mentioned he was leaving the company because of out of all the workers there, he was the only one with experienced. His job was to go around and fix what all of the others employees cant complete. This is no way to do business. They hire undocumented workers with no experience an apply temporary solutions with permanent prices. Basically I could have gone to home depot and done the work myself. I wanted a stone expert, not a quick fix company or a janitorial maintenance company.
I just wanted to convey how happy and satisfied with your service we are. Your attention to our emails, quick return estimate, on-time scheduling and professional handling at our client’s showroom made for a very happy resolution of an unfortunate but common handling occurrence. When I called our client to see how the repair went at the showroom – I was very pleasantly happy to hear only positive praise about your services! The repair was perfect!I can’t tell you enough how easy this makes my job! I have to resolve the damage issues and usually unhappy clients. To get a really happy result and satisfied client truly makes my day awesome!Thanks again!
I couldnt be happier with NYC Stone Care. I had used another marble cleaning company that came at a lower cost to only learn the hard way the quality of the work was reflected in the price. They other company ruined my floors to the point I thought there was no repair. I called NYC Stone and Daniel came in the same day for an evaluation. The next day they restored my floor to look like new. I couldnt be more grateful for such a quick turnaround. Thank you
Robert was amazing at his craft! He fixed a broken limestone stair and it’s as good as new. Robert was very professional and a pleasure to have in my home. I will definitely be calling to get him to come back to clean and seal the stairs!
Quick callback, good pricing, prompt and on time service. All went great!
My property management company relies on NYC Stone Care for any and all of our stone repair and maintenance. We had a polished entrance in one of our properties that constantly caused our residents to slip when it rained. NYC Stone Care made great suggestions torching and sealing the stone and turned this experience for our residents around completely. They also crystallized and sealed a white marble entry way for us at another property so that we didnt have to clean it every single day from all of the foot traffic. It looks great now! Theyve also replaced varies stones at our properties as well as repaired cracks. They are extremely communicative and reliable. Very professional staff and would strongly recommend their services to anyone.
I have been working with NYC Stone Care for many years. They are the best in the business. They are quick with quotations and extremely experienced and knowledgeable. Their prices are appropriate to their superior level of finish, they always send highly skilled workers to the job, and they run a clean and organized work site. I give them the highest recommendation.
Not only did the guys at NY Stone Care do a beautiful job, they showed up wearing booties and ready to protect my apartment. They were careful, considerate and clean! My marble looks beautiful and dealing with the preparations was a breeze. They answered all my questions prior to scheduling.Highly recommend!
Thrilled with the customer service. Honest, polite workers. I had 2 bathrooms restored and sealed- old marble and limestone. SO much cheaper than renovations!
A big chunk of my granite counter came off. NYC Stone Care repaired it flawlessly. You cant tell it was ever broken. They are a first class operation and their work is superb.
We needed a lot of work done in our bathroom and chose NYC Stone Care to do it. They were responsive, provided detailed quotes, and showed up when they said they would. The crew that did the work were prompt, polite, and neat. We had stains on our concrete tile floors, yellowing of our poured cement sink, and tiles in the shower that needed replacing. They provided line item pricing so that I could have all or just pieces of the work done. We chose to do all the work. I have slightly mixed reviews on the work. Fabricio did the tile work in the shower. It is a wonderful professional job. He went over and beyond what I expected. The crew that did the stain removal did not have the same great results. I saw some improvement with the cement tile floors, but little improvement of the yellowing of the sink. The prices seemed high for this portion of the job for the amount of improvement. They did warn me upfront that the stain removal is not 100% guaranteed. I just wish they would have told me how much improvement I could realistically expect. Still, I recommend NYC Stone Care for most stone work but think I would search around for someone that specializes in concrete for my floors.
Refreshingly easy to get in touch with, quick quotes, professional work, responsible clean up and reasonably priced. Very pleased - used NYC Stone Care 5 times in last 6 months.
They were very professional from the time I made the appointment to the time the job was complete. The workers arrived on time and worked diligently throughout the day. They were neat and did an incredible job restoring a marble bathroom floor that I thought I would have to replace. I would use them any time I needed stone work.
My contractor hired and dealt directly with NYC Stone Care and we werent impressed. The man that polished our kitchen marble tops left scratches and the sheen wasnt as good as Ive seen on other marble tops. They also have a weird way of covering the work area with draping style plastic sheeting creating dust after the wet white powder dried up. We then got ring marks a few days later, so were not sure if they even applied sealer or they used a low quality sealer. My contractor is dealing with them. They seem like pleasant people, but were not very happy with the work.
We had NYC Stone Care come buff/polish/seal our marble bathroom floors that were a little scratched. They came out perfectly and I couldnt be happier! They were timely and efficient and didnt leave a mess at all. Would definitely use them again for anything I may need :)
The guys were on time and did a good job with the buffing and marble sealing, but botched the patch work we needed. I realize its a tricky process but I was less than impressed with the end result. Someone had to come back to try and fix the first effort. Calk was used to cover up the areas on marble which were missed in the first pass. Im hoping this is an isolated incident, but this is what happened.
Exceptional team who made us feel at ease with their knowledge and clarity concerning the work. It was a hug job to restore our floors but the team was respectful throughout the process and easy to work with. They provided an outstanding service!..... Just had some touch up work done. It was last minute request and they came through.
I Used NYC Stone Care many years ago. They were wonderful. I never had a problem and after all these years, my marble and tile are still great.
We were looking at 12k minimum to remodel our bathroom. The marble was old and abused. NYC Stone Care came in left our bathroom in a stunningly amazing state. Thanks for the excellent work.
NYC Stone was excellent. They called to confirm my appointment. They arrived on time. They were careful and cleaned up well at the end, and the work was well done and beautiful.
Great service, perfect attention to detail, always arrive exactly on time, have worked with them for years. My floors are French Limestone - stain and chip easily - NYC Stone Care cleans and fills chips - perfectly.
My old counter top in my office looks NEW again! I use this marble counter top everyday - all day. This counter top really takes a beating. NYC Stone Care brought my dull scratched top to a shiney new top. I used them 5 years ago and was happy. So when I repainted my office - called NYC Stone Care again. And I am grateful I did!On time, professional and NYC Stone Care do just a great job!I am very happy. Thank You
The stone company cleaned and sealed out ktichen counters and bathroom floor - both marble. They were very quick and did a great job.
I am very happy with the service they provide in my marble Restoration. Great Job, very professional. I recommended this Company NYC Stone Care to all. Thank you.
This review is based on a job done a little over 6 months ago. Daniel came in and gave me an estimate for my marble floor. He said the floor was going to look new for over 5 years. Well it’s been only 6 months and floor looks very dull. I found out the floor wasn’t sanded as I noticed some scratches on the floor after nyc stone finished polishing my floor. After doing some research and speaking with the guys at StoneShine and other marble cleaning companies. I found out the floor needed to be sanded and then polished. Nyc stone left scratches so I will assume the floor was not sanded. I was charged for sanding. So either they didn’t sand it or they did a poor job removing the scratches. In any case I wouldn’t recommend them at all. The workers weren’t very respectful of my home. That’s a whole other story.
These people were a pleasure to work with....kind, courteous and did an excellent job sealing and polishing a marble floor. They also did additional bathroom touch ups on the spot.
My kitchen counter and floor looked amazing. They where able to fix a chip flawlessly on my counter. I thought the chip would be noticeable but I could not tell where the repair was done.
This is a Great Company! They took care of the service work I needed at a high end restaurant ASAP. Konlee was one of the most helpful people Ive worked with in the industry. Thanks again
I have been using NYC Stone Care for the last 8 years and by far they provide the best service. Before I had used them I had tried 4-5 other companies to clean my stone and they never cleaned my stone properly. I personally will recommend NYC Stone Care to anyone who needs their stone cleaned or repaired. They have a real professional staff that does take each of their clients seriously. They have been in business for many years for a reason and I see their work vans through out the city so that means I am not the only satisfied client. Do your own homework, see their Facebook and Instagram pages to see for yourself. I will be using them again in the near future. Thank You NYC Stone Care for doing another great job and look forward to my next stone cleaning.Elizabeth V (Upper East Side)
NYC Stone Care did a great job. Very professional and easy to work with. Would hire them again.
Reliable, excellent, proficient workers. Very easy to deal with re estimates, work scheduling. Would use again if I had another issue.
It was an excellent experience dealing with this firm. Came on time; finished perfectly and I highy recommend them.
Why do you advertise an office when you’re not located there? Im not a person who writes reviews but i am irritated right now. I carried a 50lb old furniture marble top to 100 Park Avenue on the 8th floor to get it polished and NYC Stone Care couldn’t be found. I asked around and no one knows who you are. I don’t understand why your ad has an address where you don’t have an office to. So if the address is fake, im going to assume so are the reviews as claimed by the negative reviews. I will take this up with the attorney general to investigate your business. This is not a good practice. This is just wrong!
Great organization to deal with. Quality people and workmanship.
Very happy with NYC Stone Cares work. On time, easy to work with, efficient, outstanding work. Highly recommended
Great job. I couldnt be more satisfied with the service. My granite countertops look as good as it new or even better!
Quality expert service. The company did extensive repairing, polishing and cleaning our granite tops, marble floors and Corian desktop. These tradespeople are winners.
I am a New York City interior designer who has worked with many contractors in my career. I priced the job with several other companies and found that their prices were very fair. I have a limestone bathroom floor with limestone mosaic tiles in the shower. The limestone had several stains that I could not remove and the grout had turned black. Fabrico spent several hours in the bathroom working on my floor. When he was finished, the bathroom floor and shower looked like the day it was installed. I would definitely recommend this company and plan on using them in my kitchen next for my marble counters.Shelly T
Great job from technician Alcione, manager Eddie, and admin Konlee!
Best Stone Restorations in all tri state area .
The crew did a good, thorough job polishing my granite tile floor and cleaned up meticulously when they finished.
Responsive and very good work. Thanks for the great job
Im very satisfied with the service NYC stone care has provided me. I recommend NYC stone care
NYC Stone Care came in - on short notice - and fixed a marble vanity that a less reputable contractor had mishandled and then abandoned. Im hugely grateful to Eddie and the NYC Stone team for their great work, and for making our bathroom vanity look great.
This company is great ! Thank you for your wonderful service ! Keep up the good work !
Excellent on-site visit, service and work. Highly recommended.
Great job ! Definitely recommend..
NYC Stone Care worked wonders with our marble counter top, making it look brand new and repairing some chips and cracks.
Perfect professional job to our luxury NY building . i would call them Doc. Marble ;)
Good service and very pleased with the results.
Excellent service !! it is so beautiful, this is the dream come true.. thnks Nyc stone care ..
I have used NYC Stone car for years. I trust them and they dont ask for money until you are satisfied. No one is better at Refinishing Stone.
On time, fair price, excellent work
They performed magic on my broken granite counter top. Thanks NYC. I definitely recommend them
New York Stone Care did a really good job with my steps.
They make awesome job, and good price!! Thank you guys
Great work. Extremely professional
They did good work and on time.
On Time, Well Done, Respectful crew.
Fuller satisfaction with the trading activity..
Why do you advertise an office when you’re not located there?
Upstanding and professional.. A+ marble polishing service!
Professional company you can trust ...
Great experience
Great service
Loved my counters
They are the best
Great company
Terrible experience
Very professional
A company of responsibility and qualities work serious and competent. With a team of great value.
The best of all!!!!!!! Unbeatable and amazing! Here is credibility and serious work
Excellent job.
Excellent work with great professionals!
Great