Superior Office Solutions is an excellent organization for your copying a leasing needs. Their staff, more specifically Osiris, Yvonne, and Julio, are a cut above the rest in terms of customer service. My staff has been dealing with other representatives more frequently than myself although I apologize if I had missed anyone. Their friendly demeanor and willingness to go above and beyond their normal line of duty speaks volumes for their business. I currently recommend all of our clientele to utilize SOS and will gladly continue referring them business in the future.

Tim and the entire team at SOS are just amazing.SOS has provided exceptional customer service throughout the years. I have worked with Tim for many years. Hes always been very knowledgeable about what products to recommend and provides a high degree of service and follow up.

These guys are extraordinary. After the sale/lease they dont quit checking up for our satisfaction. Equipment leasing is a crowded field. I have used SOS services consistently for almost 30 years and would never switch.

Tim Glover and the entire team at SOS continue excellent customer service. They have always been diligent at getting machines in place quickly, service timely, as well as assisting/consulting whenever called upon.I appreciate and respect our business partner relationship that stared nearly 15 years ago.

We contracted with SOS in June 2020, right in the heart of our COVID operations shutdown. Our previous copy machine contracts expired and we needed to replace our equipment. Not only did SOS give us a quote almost 1/3 of what we were paying, they delivered the new machines and set them up seemlessly with cooperation of our IT vendor. They removed the old machines and stored them at no cost until our old vendor sent the return authorization information. This took months. They are frequently checking up to see if any additional training is needed for the staff that are returning to the office. Their customer service is great and I am extremely pleased that even under the current situation, I have a vendor I can count on.

Helped me out of an old copier lease into a new one, patiently answered questions, arranged for removal of old copier and installation of new, and saved us money. Would recommend.

I love how polite their customer support is! SOS has proven to be very communicative and always happy to help swiftly if Im ever in need. Very happy with their work! :)

Kevin Barry has been a pleasure to work with! We recently switched over to SOS and have been very satisfied with their services. I truly appreciate how attentive he has been to us in making sure that we know how to use the equipment, especially since so much of our staff has been remote over the last year.

I am very happy with the services I receive from SOS-NY. They came in and expertly assessed my needs. They then proposed a solution that was superior to, yet less expensive than, my current vendor. The installation was seamless and service has been on time and professional. As a non-profit organization I am highly attuned to keeping costs low yet I cannot sacrifice performance and the need to operate efficiently. Frank and the SOS-NY team give me the best of both I highly recommend them

I just cannot express my happiness with Superior Office Solutions. They have a staff of angels! Frank is by far the most sincere and helpful salesman I have ever had the pleasure of working with. Gina went above and beyond to help me, which is much appreciated. Whatever your office needs, Superior Office Solutions will provide with the upmost professionalism. HIGHLY, HIGHLY recommend! You can all thank me later :)

I have worked with Superior Office Solutions for over 8 years. I have found their ability in finding the correct and most cost effective solution for my business needs exceeds any other company I have engaged over my career.As CFO of 2 different industries over the last 25 years I found Superior Office Solutions maintained a consistent level of professionalism while understanding my company needs and tolerances. I have never been disappointed in the results and have relied on them for solid advice.Superior Office Solutions has enabled me to grow internally with minimal cost due to their forward planning and alternative solutions.I have never been disappointed and would highly recommend them to anyone looking to cut through the sales talk and get valued direction and results.

We have worked with SOS for over 4 years not long but the service they provide been spectacular. Our Rep, Tameka, is excellent! She is very responsive to emails, phone calls and made upgrading our printers lease seamless. Tech support is wonderful even during COVID the response time is quick. Overall the whole SOS team are highly recommended!

Gina and her team were wonderful. Very easy transaction and seamless install. Happy to recommend and use them again for printer/copier needs.

We are in printing business for more than 40 yrs. Over time we have dealt with several small and big office equipment sales and service companies. By far Superior / Sapphire is the best. They have the most professional and personable team in their field. They never failed me in the last seven years and Ill recommend them to anyone thinking about leasing, buying or servicing their printer, copiers or other office equipment. Its a pleasant experience working with them and currently all my printer copiers are under their supervision.

SOS has provided exceptional customer service through the years. Our rep, Frank, responds to emails quickly and immediately involves whichever of his teammates we need in order to fulfill our request When we need service we never have to wait long for a tech to come and all of them have been courteous and professional I highly recommend SOS for copiers and printers.

I highly recommend Gail Frank of Superior Office Solutions as a person to work with in meeting your office equipment needs. I have worked with Gail for a number of years. Gail takes the time to understand your needs and recommends the most effective solutions to satisfy those needs.

My law firm and I have been very pleased with SOS. Machines are great. Service is wicked fast and uniformly good. Operations Manager Gina Bergdoll is extraordinarily detail oriented and customer focused. We lawyers appreciate that!

Superior Office Solutions helped us develop cost-effective solutions that let us significantly upgrade office equipment. It has improved many of our routine tasks and we were actually able to reduce monthly costs on copiers and printers. Customer support has been responsive on the rare occasions weve needed help.

SOS has provided exceptional customer service through the years. They answer emails same-day, are quick to offer price-saving solutions, and deliveries are often next day. One feature I love in particular is that our printers are set up to order toner automatically when each color runs low. So we receive surprise toner in the mail, and low and behold, a week later, our printer tells us that were out, and we just pop the new one in!

Phenomenal service, lives up to their word. No games no hidden charges overall pleasure to conduct business with.

We have worked with SOS for 10+ years -- through expansion, several office moves and constantly evolving in-office printing needs. As a creative agency, print quality and reliability are critical to our day to day operations. We can always count on SOS to not only deliver great service, but they always are thinking about how we can be as efficient as possible. Bottom line, great partners!

Daniel gioffre outstanding very helpful

I purchased a canon copier from SOS in 2010 and have maintained a service contract with them ever since. We have been completely satisfied with the service weve received over the years from SOS. Whenever we require technical support, they have been quick to respond, courteous and always helpful. Its also great to know that Gail Frank, in sales, is just an email or phone call away if I ever have any questions about my contract or need additional help.

We have been doing business with Superior Office Systems for the last 20+ years and couldnt fault their service. We have always found them to be very responsive and happy to help, taking our needs into account and offering solutions that will work best for us. We look forward to our continued business relationship with them.

Have been using SOS for years for all our office copier needs. Great service and always responds in a timely manner. We have now expanded to other cities and have used SOS to furnish the copier needs in those cities as well. Highly recommend!

SOS are amazing. Frank and his team go above and beyond!!! Even when we got our new copier is was seamless!

Gail is number one! She helped us downsize and save money when we needed on a smaller unit. Was extremely, understanding and cooperative when we could not take immediate possession of our new unit due to COVID-19. always available to meet or speak over the phone when needed. highly recommend!

Our company Top Hat Home Services was debating whether to keep buying printers when they break or to find some other way. We found Gail Frank and Superior and with her guidance now have a better printer than we would had bought and have no headaches! Thanks Gail

SOS has been excellent and reliable in their service and equipment. Always sent a tech quickly whenever we needed repair done. Weve worked with them for 5 years and always been happy.

I have know Gail Frank professionally and personally for over 15+ years. She is a great sales person who has given great service over the years and her company. There should be more sales personnel like Gail.

Weve been working with SOS for our copiers and wide format devices for years now and have been very satisfied with their pricing and their staff. From sales to support, the staff has proven to be very knowledgeable and reactive to our needs. We will continue to leverage their services well into the future.

Karolis was a pleasure to work with! He helped get my office printer/copier working after a change in my wireless router. He was professional and very helpful. It was also his birthday! Happy Birthday from everyone in our office Karolis! We are grateful for your help!

Have worked with Gail for many years. Shes always been very knowledgeable about what products to recommend and provides a high degree of service and follow up. You cant go wrong working with her.

Dan was very helpful. He instructed me on what needed done and gave me his direct number to call back. I called him and he got back to me right away and fixed the issue immediately! Very Pleased!

Have been with SOS and our Representative Steve Longobardo now over 5 years. Our experience has been excellent. Steve always takes the time to go over our options and stay within our budget. Equipment we have leased has been perfect for our business-service excellent. Would recommend.

I have been in the construction industry for more than 26 years. I know good service when I see one. I had the pleasure to deal with Steve Longobardo from SOS as my rep when we were buying the KIP plotter. He’s very knowledgeable of the products and we were able to do a price comparison between buying VS leasing. The company also provides very good customer service. Even during the pick of COVID-19 around April & May, they were able to provide paper and toner to us without any delays.In my book, they are the best!

My nonprofit organization worked with SOS for many, many years prior to downsizing our office to a Wework environment. During those years we experienced nothing but professionalism from the entire SOS team— both in response time and services . They were such a pleasure to work with, and they often made introductions for us to their other clients if they knew it could help us addresses a specific need or problem that may be totally unrelated to their own business. I highly recommend them!.

SOS is great to work with. The whole team is friendly and helpful and support staff is knowledgeable and available whenever I need them. Thank you!

I have always found Steve Lombardo and the entire group to be helpful in every way and Victor who does the repairs is amazing. The machine is great and helps us get our work done in a very timely manner

Have had a great experience working with SOS over the years. Always willing to work with us whatever our needs. Highly recommend them.

Karolis the engineer was great! I had a huge problem and he resolved it quickly. Very satisfied.

REALLY IMPRESSED WITH THE LEVEL OF SERVICE AND ATTENTION. WE ARE NOT AS LARGE A COMPANY AS SOME BUT WE RECEIVED GREAT SERVICE AS IF WE WERE. THANK YOU. HIGHLY RECOMMEND.

We could not be happier with the personalized offered by Superior Office Solutions, highly recommend !!

Kalyan Padhi was wonderful. He came in, offered us an amazing deal we could not refuse and I am glad we made the change. Our copier is not only intuitive and easy to use, but he made the change easy to make and hassle free. The tech, Anis was wonderful as well. Patient and took his time demonstrating; answering any questions we had.

Daniel Gioffre at Superior Office Solutions was professional, friendly and fast. Based on my tech support conversation with Daniel, I would highly recommend Daniel and Superior Office Solutions.

Leased CANON copiers and printers from SOS 18 months ago. Excellent machines and service. Kal Padhi gave us a great deal and showed exceptional professionalism in working with our company. Kal still checks on us to this day - a consummate professional and gentleman.

Karolis was awesome, he was able to problem solve our printer scan issue. He was very pleasant and directed me manually, was ease and precision.

Warm, friendly and excellent customer service. Karolis is the best!

Weve been working with Superior office Solutions for many years now and they have always provided fast and efficient service for our office. I could not be happier with them and I look forward to our continued business relationship.

I have had nothing but Great Experiences with Superior and my Rep Steve L. Always there, always answers my calls and responds even faster. No problem with our equipmnet, ever ! Straight forward and keeps to his/thier word. We are on our 5th piece of equpiment and getting 2 more as we expand. Try them out, you wont be disappointed.

Excellent Communication and Service!!!! Dont look any place else! Love my new machine!

Gail Frank @ SOS has helped us throughout 3 office expansions for over a decade of the development of our organization. I cannot give a stronger recommendation than tell anyone considering her services that they should trust Gail with their business!

Overall wonderful company to deal with. My machines are easy to use and tech support is always available. My sales rep Tameka is a gem. She is sweet and knowledge and always willing to go the extra mile to help me out. For your Canon needs go to SOS!!!

Great working with Steve Longobardo. Easy transition with Steve and his team

SOS is a great company to work with. My rep was Tameka, she made this process so easy and promised our delivery on time. She also advised of the right plan we needed for our office.

Best price and service ever!

Excellent Service

The best hard working man in the planet. Manuel Reyes is not just worker who comes and fix our copy machines, and printers, he have become the ADL family. He represent his company very high and enjoys what his doing. We really enjoy having him here and every time his here he made sure all the work is done and lead us to stick with the SOS. As a result Reyes, is the best of the best and we are happy to him. Thank you SOS for providing this wonderful soul to us. His work is always done on time.

I have worked with SOS for the past 5 years, due to their excellent customer service. Technicians respond within 4 hours, same day, and early the following morning for late afternoon issues. We originally received only our copiers through SOS and have slowly transitioned all of our desk printers, mail machine, as well as two other offices, to their service. I would highly recommend SOS, especially Tim Glover and the team he has working with him.

Working with Steve Cialino has been an absolute delight! He is very personable and most importantly, knowledgeable about the product. We had some major issues with our copier and when I saw Steve was the guy coming to help, I knew we were in good hands!! Sure enough, he was able to save the day!

I call last night 15 minutes before closing. Lisa answered, how lucky is that. She got right on the ball to help. She sent her best Rafael G. to help. I called at 9:05 she told me not to worry someone would be here between 11 and 12. She lied. Rafael showed up at 9:37 am. He was quick got the job done and was gone by 10:15. This is the service you need. People who value the name they have Superior.

Superior Office Systems is a great copier company. We worked with many before and never received the level of service we now do with SOS. Tim and Eric are always willing to do what they can to support their customers. Highly recommended.

Ive been doing business with S.O.S (Superior Office Systems) for almost a decade now. The management team is top notch and they are completely devoted to customer satisfaction. This is an excellent company to work with and they will go above and beyond should the need ever arise.

We had a great experience with Superior Office Systems. Steve Cialino was our technician for the set up of our new copier. He was very helpful and took time to walk me through setting up the printer to setting up the different functions, such as scan, department ID set up, etc. Steve is a very friendly and knowledgeable technician so it wasnt hard to ask him any questions that I had had.

Tech Rafael Gonzalez is is very professional and knowledgeable in repairing our very aged copier. Down time very minimal and he is very pleasant and punctual. Bravo! Thank you for sending the right man for the job!!!

Steve is awesome. Very efficient, knowledgeable, professional, and super nice. This is our 3rd Canon copier with SOS. You wont get better products or service or customer care anywhere else.

These guys are great. Ive never had a problem with them. When I need service for my machines, they are there within 24 hours. Frank Scully, their senior color tech was here today. Hes the best!

We ordered a new printer and plotter for our office. Steve Longobardo at Superior was incredibly helpful and professional in his dealings with our particular set up. He worked with us every step of the way and really advised us on what we needed. He was an absolute pleasure to deal with.Steve Cialino came in as the tech to install our new Canon Plotter and did an incredible job. He explained how everything works, operates and maintains without getting you wrapped up in some of the really technical stuff. We look forward to working with him in the event we are need of service. Rock on.

I really appreciate the service that Manny Reyes provides. He is very dedicated. He has been fixing many challenging issues on the printers.

The best company to purchase office equipment in the tri-state area.. they care and are passionate about their customers & employees!!

Very helpful and responsive company

A technician came to deal with setting our copier up in our new coworking space several times last year and was unable to get the copier online (we wanted to be able to scan to our laptops). Karolis came and quite easily achieved that goal for us today. I am extremely grateful for the work that he did today.

Great Job Manuel Reyes. Always trying to minimize our down time to minimal or no down time. Experience Tech who knows his job very well. Thanks for keeping the machine running.

Very Bad service. We are getting bill of two machines. there sales rep Alejandro dont reply of any emails after the signed the contract. we are getting bill of previous and current machine. worst company ever.

Anthony Baxter is a great Tech and did a excellent job on our machines today we appreciate him. Thanks again

Unreliable!! I placed an ink order for our printer on a Monday, the girl on the phone said, it will take 2-3 days to arrive. I called Friday to check where the heck the ink was. They had no record of me ever placing the order. So they did a new order on Friday. Today we have a week waiting for that ink and its not here still ! So, i did my third follow up call, the girl on the phone placed me on hold for a long while, just to come back with here is the tracking number check when it will arrive. Really ???When you tell them to give you a back up ink, they will tell you their system lets them know when your printer is running low on ink, so theres no need. NOT True our printer has gone without ink twice, and they have no clue.We ordered a drum previously to ordering the ink and it didnt get here. Until days later, not the date they promised.BAD SERVICE...

I had such a seamless experience negotiating a new printer/copier machine with SOS. Karolis, the printer technician who installed everything was SO helpful and knowledgeable and made sure to answer ALL of my questions, no matter how confused I was! Very happy with SOS!

My experience with Syeda Zanib was and is ALWAYS a pleasure. She is very professional and skilled. She always resolves our issues with the best service possible in the fastest time possible.

Great service and positive overall experience with SOS . Copy machines will always be in need of service. Frank Scully has done in excellent job keeping them up and running.

I work at Parragon Inc 440 Park ave south. Frank Scully is the guy who comes to fix our printer whenever someone here messes it up. He does a fantastic job and is always quick as well as nice.

Derek C did a great job getting our copier up and running again! SOS always comes through when we need them.

Outstanding!!! Problem solver, thanksAnthony BaxterOnce again thanks to SOS Technicians for outstanding service on my Canon Vario Print 135 and my Canon Image Runner Advance 6255Shout out to Manual Reyes and David M. great works guys.

Karolis managed to fix an issue with our copier network that had been overlooked by previous technicians. Great work, highly recommended.

Karolis was our Tecnician who set up our new cannon color copier. He was on time,very knowledgeable. Able to explain how the printer works. It is an amazing employee and I would hire him myself if I had the opportunity.Thank you againRobert Maslin

Syeda Zanib - She provided excellent services, she was very clear and throw with explaining proper usage of the new copier our company just received.

Carlos R Menendez is the most thorough and experience tech I have seen. I will always recommend him.

Our technician Syeda Zanib was wonderful. She stayed late to help resolve our issues with the printer and went out of her way to help us resolve our IT related issues.

Manuel Reyes from SOS is all ways on time easy to work with & very professional.

Hla Tun (Tony) did a great job at quickly fixing our jammed printer, ordering the necessary supplies, and doing it all with a friendly attitude. Hopefully it will not break down again, but if it does, I hope Tony will be back!

Excellent Service!

SOS technician Rafael Gonzalez, arrived on time and in less than 15 minutes addressed the problem & fixed it. Great service !!

Syeda Zanib was fantastic to work with!

Frank Scully knows his copiers! Thank you, Frank!

SOS does a great job!

Superior Office Solutions has been a vendor for my firm for many years. I recently have worked with Jacki Eckers closely to get two copiers delivered to my firm and one removed. It was an excellent experience. Jacki was extremely responsive and really put forth the effort to assist. She showed that she really cared about the situation and that we werent just another job. If you have the chance to work with SOS and Jacki in particular absolutely take it. She is ever the professional and a delight to speak with on the phone. Her supervisor, Gina Bergdoll, is also an asset to the team. She truly cares about her employees and that goes far to create a great office culture of people who really do put their best foot forward.

Yamine B.