LOCATION: 199 AMSTERDAM AVENUE: If you have a child with special needs, stay clear of this place. Today I took my disabled daughter to this urgent care and was denied service for my daughter who was in pain because the front desk did not know how to handle her particular insurance which is issued by the Social Security administration, an insurance that is listed on their website and the same insurance they accepted two months ago, which they billed and were paid for services. An inept front desk is detrimental for business as well as for patients who need care. I write this review with great pain in my heart. Ive seldom had my child be treated so poorly and as the parent of a child with special needs, not being able to have access to needed medical care for a kid that lacks verbal expression makes me so sad, and makes me believe there is little hope to be found in this world. I mean if you cant find compassion in a medical institution, then were can you find it. Are you practicing medicine, are you healing or are you just another money hungry corporation? I should also mention that I was never given the option to see a doctor and be billed for services if indeed the insurance did not cover said bill. Maybe I didnt have the right look. Maybe I looked too poor to pay a bill.

I was treated wonderfully. So grateful. “10” for sure. Wonderful nurse and excellent doctor. Thank you so much for the privilege of great care.

There were two wonderful ladies there to greet us at the front desk. Cristine and Aneea made our experience pleasant instead of scary... thanks for having great professionals up front ! These girls deserve a raise, they made my husband and I very comfortable and safe in an uncertain environment.

The staff and provider were awesome. They were so sweet, and even offered to let me borrow scrubs and an umbrella due to the heavy rains. It was the best medical treatment and bedside manner Ive received in a very long time. Your kindness reinvigorated my passion to go into medicine. Thank you all so much!

They took me right away and everyone was so nice and truly cared. My only issue Is the follow up on lab work. No information about how to get it? Or how to get blood work results to me and or my primary care doctor.

The worst experience ever at an urgi care. The front desk staff is unknowable and has an attitude. As a walk in, I received a text message stating my waiting time would be 5.5 hours. When I asked if that was accurate, I get a lecture about how I should register online rather than a yes or no. I’ve gone to this site for years and the commitment to patient experience is knot reflected in their front desk staff.

1) If you are looking for a quick turnaround, please don’t come to this location. It’s not worth the risk especially you have traveling plans! They promised that rapid PCR usually takes 2 hours. It’s been 6 days and I haven’t received any result from my test.2) Also the front desk rarely picks up the phone here. When I tried to ask staff questions in person, I got cut off without being able to finish a sentence.3) Your appointment time doesn’t mean anything. There was an elderly patient who waited to get tested for 1.5 hours even if she made an appointment. The front desk then forgot they checked her in already.Highly recommend GoHealth on 1st Ave in UES. They are friendly, competent, and efficient.

Went today at the urgent care clinic on West 69 st location. First impression, it was packed, very busy, but the front desk was on top of their game and I only waited for about 40-45mins which was a decent wait time considering that their system was down.Front desk/MA assisted me to the exam room and in about 10-15mins, PA came in. First off, he didnt even introduce his name when he came to the room and just literally asked what was my main complaint (which was kind of off to start with) and told him my symptoms. He then ordered a strep throat rapid test to confirm if I had any infection on my throat. First test, it tested negative. I was almost 100% certain that all I needed was antibiotics to get myself treated, but Mario Santiago (the PA) insisted that I had viral pharyngitis. Then I told him to repeat the test, second testing was done, it tested positive.The PA knocked on the door and immediately asked for my pharmacy without even discussing the results with me in private. He then gave me a wrong pharmacy location and told him that this was the right pharmacy location that I intended.The PA was ready to discharge me and just automatically assumed to not talk to his patient with regards to the medication, results, and discharge instructions which I find so UNPROFESSIONAL.When this PA almost misdiagnosed me with viral pharyngitis, that was already alarming, but to not explain to your patient what happened with the said results and what-not is beyond unethical and such an embarrassment.To conclude, I would not recommend going to this location and just see your trusted PCP or hospital.

My in person visit was quick and professional. I attempted to follow up but was never able to contact anyone after literally hundreds of attempts so did a virtual visit which was much better and I was taken care of immediately.

Appointment began on time. Staff was very professional and patient. Testing was fast.

The nurse practioner tensin tsepel who took care of me, I am forever grateful for her care. I was in so much agonizing pain and after she took care of me and told me what to take; i felt 90% better that evening. Thank you, thank you thank you. Words cannot express to how she helped me in alleviating what i was going through.

Great service. Everyone was friendly and efficient. Came in for a covid test and had results within an hour. The nurse was thorough and gentle when performing the test. It was slightly uncomfortable but she talked me right through it. Will definitely be back!

What a fantastic experience.Everyone who works there was welcoming and kind. It was easy and organized to book an appointment. Felt very safe there and would highly recommended to anyone.

Reducing to one star. My first appointment in early 2020 was fine, however given my last walk in appointment, I will never go back.I severely sprained my ankle (feared it was broken) and wanted to get it checked out. I arrived 20 min. before close and the first receptionist told me they wouldn’t be able to do an X-Ray because the X-Ray tech wasn’t available. Then a different nurse walks over and is trying to convince me to go to Mt Sinai Hospital 11 blocks away. She changes the story and tells me that she is an X-Ray tech but that the machine is broken. I ask to please see the doctor anyway so that he can at least take a look at it. The receptionist tells me “no, it’s not like he’ll have X-Ray vision.”Pretty clear they just wanted me to leave because they were closing soon. Unprofessional. Never again.

Staff and doctor were wonderful. They accommodated our emergency instant COVID test (due to prior testing organization not coming through on results and having a 6 a.m. flight to Honolulu). We will highly recommend your location to our neighborhood friends.

They were so friendly! We came here to get our Hawaii approved covid test and they answered all our questions and were quick! Will definitely recommend this location to friends!

Professional team couldnt have been more punctual, pleasant or ease of client experience

Dr. Zaide and the front office staff were friendly, helpful and efficient. Highly recommend!

Everyone was welcoming, friendly and helpful In attending to me when I received my first COVID-19 vaccine. Cant wait to see them for the booster in February.

Arnold and the whole staff are amazing!

Efficient and everyone was kind and helpful. It was easy to use the website to make an appt. Social distancing was provided inside as well as hand sanitizer.

It was a very good experience. The nurse practitioner and Heidi were very professional and helpful. I would like to return there on 2/12/20 for my 2nd vaccine. I would like you to email me my next apptThank you

They started doing both Covid tests and vaccinations and they are having crowds and insufficient staff . The registration process is slow because the staff have a hard time using the software. There is no way you can keep social distances inside the lobby and the nurses are poorly trained. I mentioned the machine showed I had a high blood pressure and she said everyone she had tested had high blood pressure. Dirty aprons and poorly placed masks were significantly worrisome details.

From door security to check in and testing we truly appreciated the team!! Highly recommended!

Great that you can make appointment and times are honored. Very organized, nice staff.

Dont bother going here. They are so rude. The attitude is awful.I called on phone and told there was no charge for a covid test. To be sure, I called their Billing office. Their rep said we never, ever charge for a covid test. I even gave my insurance info just to be sure. Again he said we never charge. What a surprise when I went and was asked to pay $75! Guess they call it an Office Visit as a way to make money. I left. The place was empty and as I was leaving a small family came in for covid tests. They said the website said they were taking walk-ins right now.The front desk woman turned them away, despite the website info.Just terrible. The facility wasnt busy at all, but they wouldnt accommodate this small family even tho the mother said she was afraid her 2 children had been exposed. Just stay away from this place that sure doesnt want to help people.

Went for COVID test ... they advertise they are available for walk ins. They are not. Only Booking appointments days after u need it. They are all on computers doing nothing. Getting a test today is like getting a ps5 at this point. Almost impossible. Pandemics don’t stop on holidays...

The best medical service I’ve had since going to Stanford. Fast, efficient, and genuinely caring personnel.

People where very nice, took a long time to get covid result and no communication not typical for Northwell must be this location.

Staff member made the patient (12 year old fractured forearm) very comfortable and explaining every step of the process (taking x ray). Doctor was very helpful, after going through the xray results with us scheduled an appointment with pediatric orthopedic surgeon.

My husband visited this urgent care center today he had a 4:23pm appointment and at 5:30pm he asked the young lady behind the desk how much longer because he was in pain.She replied by saying everyone is waiting very rudely and unprofessionally. She tells him she sick of answering the same question. It was only his 1st time asking. But even if it was ten times he asked. It’s his right and she should answer. He then asked her what is her name so that she can make a complaint on her after he told her how rude she was she refused to give her name which is against the law she’s working in a medical office she has no name tag on or anything to identify who she is. She then goes to get another woman .The lady asked my husband what was wrong before he can even get through the first three words of his sentence she says I have other patients and you’re taking me from them.I was on the phone I can hear the whole conversation my husband was also video recording at the same time we have everything that was said and it’s sad that this is a place where sick people go and they can get such rude treatment.And to add insult to injury they wouldn’t even service my husband the security walked my husband outside and apologized for how rude they treated him I will be contacting the state I will be posting this on my social media platform I have a very large social media followingI will put this on YouTube and I may also even call the news this is very unacceptable and unprofessional and rude. I have never in my life been to a medical office that someone would not give their name. I’ve never been to a medical office where people didn’t have a name tag on to identify themselves I’ve never seen that before. You will be hearing from our lawyer! I’m calling the state and the Corporate office

BEWARE - billing scam. I went in for a COVID-19 test, which was completely covered by my insurance, but then Northwell Health charged me a new patient fee. I went here, because they took appointments for COVID testing. I have a primary care physician and was not seeking medical care, just a COVID-19 test. I have no idea why they charged me a new patient fee, as I made it clear when I checked in that all I wanted was a COVID-19 test. I have tried calling and also sent an email to their billing department to get the charges cleared. During my visit, I wasnt examined or given any sort of medical care. Someone took my temperature and blood pressure and then my nose was swabbed and that was it. So, if this is the quality of their new patient medical care, go someplace else. If you want a COVID-19 test, there are other places that take appointments and are free. Beware!!UPDATE - so its been 2 weeks and I wrote to the email address provided below and still have not been contacted by anyone to help resolve this issue.

From the moment I checked in until I was out the door, everyone was so nice and helpful! I didn’t have to wait at all was well.

They were all delightful and very accommodating. I will surely go back and I recommended Northwell to my friends -

Everyone was great. Warm and welcoming. The lady who registered me was so kind to my son and I. Thank you.

The Staff were all kind, and very informative. Their service was smooth and comforting.

Nothing against the staff here but the institution. In mid March during the height of the pandemic, I had COVID symptoms and called UrgentCare to see if I can get testing. They told me to come right in and I have to do testing. I dragged myself there to do the testing only to be told by the NP to go home because I was young and had no other health issues. No exams were done or anything. A few weeks later I get a bill in the mail to pay for my visit to the amount of $230 out of pocket. I’ve called and emailed to fight this but they just keep ignoring me. Now it’s been 5 months and I emailed billing again to follow up and they tell me that after review, I still have to pay. For what?! For making me come in when I’m sick just to send me home? I’ve asked for a patient medical chart to prove to me a service was provided but no reply... absolute cash grab and taking advantage of the pandemic

Scheduled an appointment online after confirming on their site that they do x-rays. Hobbled to the location on a severely injured foot, get there to learn that they have x-rays, but no tech to do the x-ray. Felt like I was in a Seinfeld episode. You know how to take the appointment, you just dont know how to FULFILL the appointment, and if you think about it, thats the most important aspect of the appointment. Hobbled home on my damaged foot in agony. Thanks for nothing, Northwell.

I went to Urgent Care: this is the first time that I have sought medical care outside my regular doctors offices. The kind and efficient person that greeted me explained how to sign in by entering all my information on my phone. This was a simple and easy process. I was called in within a few minutes after filling out the forms.I saw Adam Box who combines excellent medical training with genuine human compassion. The two dont always go together. He listened carefully, he answered all my questions, and he solved my problem perfectly. I am so delighted to have found this institution just a few blocks from home. (Urgent Care at 199 Amsterdam Avenue).

I stopped by the office in the afternoon a few days ago and things went smoothly. I registered quickly through my phone and tools they have in the front. I was seen shortly after I arrived and the receptionist, nurse and physician were all pleasant. I had an issue with my ear and the physician helped me learn how to properly treat it. I definitely recommend this place.

Staff was professional, courteous, and solved my issue. Most grateful. Appreciate having a place to which I can go without burdening the ERThe receptionists Christine and Arnold are exceedingly helpful as are the doctors at the facility on 69th & Amsterdam - the care they provide is exceptional and I, as the patient, am grateful

This place is useless. I called ahead days before my appointment to verify my insurance only to waste 30 minutes there and be told they would n it accept it. Go anywhere, to any other urgent care center but here. So unprofessional

Don’t waste your time.I had an appointment and they had me waiting over an hour for the doctor.The nurse took down my vitals on the cardboard flap of a tissue box. She ripped off the top of the tissue box and asked me to read the number to her as she wrote down the info onto it. It was very strange.They had me waiting so long that they actually were about to close in 5 minutes, and it was very clear the doctor wanted to go home when he finally came in. The exam was a bit of a joke, he did not test me for pneumonia which was why I was there. I was hoping to get an Xray, because my husband has pneumonia and I was warned by his doctor that I should get checked. He seemed to think I was overreacting, and walked in making a comment about me being there because my cat is sick (both my husband and cat have the same bacterial infection). He did an “exam” which lasted about 10 seconds, which seemed more like a performance to pacify me, then said I was fine and sent me home.The whole thing was a joke. Waited this long to have 1 minute with a doctor, and left without even having been actually checked.Would not go back and do not recommend.

The nurse and staff i dealt with were outstanding and accommodating. Very good experience. A+ customer service

I was deciding whether to come here (GoHealth) or go to CityMD for my COVID test and I took a leap of faith and I am so glad that I did. I read some negative comments about CityMD regarding how it was crowded and how it took 10+ days to get the results. The registration process is all done online and it was super easy. When I got there, check in was painless, everyone was extremely friendly and nice, it was not crowded, COVID nasal swab wasn’t bad at all, and I was out within 30 mins. I got my COVID test on Friday and got the results on Sunday so only 2 days went by. I usually don’t write reviews but I figured this will be helpful for people who had the same concerns as me when it came to picking a place to get tested!

I have been coming here since it opened for my entire family, having two teen boys means a lot of injuries. They are always so attentive and professional and treat us as if it was a family practice. The wait is never long and the quality of the doctors is excellent. They all go above and beyond to help you get the care you need. Just today, the incredible woman at the front desk found an immediate orthopedic appointment for me that was so helpful. She made it happen. Thank you Northwell

Best doctor I ever found in NYC. Dr. Adam Box resolved my health issue. Highly focused on patient needs with a great communication skills regarding patient - doctor relationship. If possible I would like to have him as a family or primary doctor . This is a honest doctor, the one most people like and is hard to find. I had allergies due an unknown reason and he was the only one that solved my problem. You have to sign in on your tablet/cell on the spot after filling up some questions on theirs. Waiting time for a walk in was 15 min. The place is cleaned and I recommend it for everyone. There isNo words to thank Dr Adam Box!

I recently scheduled an appointment for a Covid-19 test and it went flawlessly thanks to the staff at the 69th Street location.

Everyone was extremely nice. Quick service. Loved the doctor. However, they charged me for an “advanced visit with a procedure” when i had no procedure done! Since my blood pressure was too low they told me I had to call an ambulance and go to the closest hospital emergency room. They took my temperature and my blood pressure. No medication, no procedure was performed. I called to the billing department and they said that was the rate for my insurance. Which is a lie. They are charging my insurance with an advanced procedure visit that I did not have. Be careful with what they charge you!New York City

During COVID 19 everyone is more anxious and it’s a time that is particularly straining but the team at this location went above and beyond to problem solve. They were all extra kind humans and very professional. Really exceptional.

They front desk was nice and I got in fairly quickly. The doctor was fine. I came in suspecting I had strep throat. I paid the $120 for the exam and the $25 for the test. It was negative. I paid everything before leaving and forgot about it. A month later, I get a charge on my credit card for $120 from Northwell urgent care. They are double billing. Beware! This isnt the first time they have been accused of this. Watch your credit card bill. Im going to have to fight them to get it reversed. Unbelievable!

Terrible experience. I went in with flu like symptoms the front desk person said the visit would cost 120.0 and 40.0 if a flu test was done. The exam came and went; the doctor was personable, and said I tested positive and there was nothing to do but have my body fight it off. All well and good. I left and stopped by the desk and the person said I could go, but I reminded her I had the flu test done and had only paid for the 120.00 for the visit. So I waited and paid forty for the flu test. I was told I was all paid up and didn’t owe anything more.A week after this my credit card gets bogus charges left and right. It was a new card and I only used it in the urgent care office. I went to tell them about it and the woman I spoke with just dismissed my concerns about someone in the office using my card info.Two weeks later I get in the mail a bill for another forty dollars. I went into the office with copies of my receipt which showed my charges and that other charges had been crossed out and showed I was all paid up. I showed them to the woman behind the desk and she said, “oh we don’t have anything to do with billing. You have to call the billing office.” I said that I paid what I was told the visit and test would cost. She asked who told me this. I told her the person working the desk that day. And she replied “well how am I supposed to know who that is.” I again pointed to the receipts which showed I was paid up. She said again they didn’t have anything to do with billing. Then she tried to keep the receipts I showed her. I took the receipts back. A doctor came out and without asking or trying to find out what was going on told me they didn’t have anything to do with billing and I would have to leave. This place is horrible and the fact that it’s purpose is to help people feel better is a joke. I intend to contact the state attorney generals office about the fraud practice of saying the bill is one thing and then charging more later on. Unprofessional and uncaring.

Third time at Glen Cove location. First time I insisted on antibiotics. Nope the PA said. It’s viral. 3 days later half dead I stagger in, same PA apologized and wrote Rx. Back again today and same refusal to listen with barely an exam and advice to use OTC meds. As if I don’t know about DayQuil or Advil. Waste of time and money. Go to another doc in the box that will listen to and respect the patient/customer. The copay scam is real and Northwell has figured it out. There are plenty of alternatives out there. This is not one of them.

Staff and Doctor went beyond usual standards of Urgent Care in providing exceptional service to my 5 year old who was in severe pain. Difficulties in finding a pharmacy to provide needed prescription were surmounted by the doctor getting personally involved with different pharmacists in getting the right medication for her. His efforts were much appreciated.

They were great. Not only did they take me right away when I came in, but when I ended up needing to see another doctor they helped me get an appointment and followed up with me a few days later to see how I was doing. Really wonderful care.

Every interaction I had was excellent. The customer service was phenomenal. The clinical staff was attentive, concerned, patient, and reassuring.

Hard Pass - walk across the street and go to CityMD. In advance of my visit I spent 20 minutes chatting with a GoHealth human to make sure I understood the pricing and requirements for getting a COVID and antibodies test. Made very clear what I was looking to do, and very clear on pricing. She offered to make the appt, which I let her. had to wait 3 hours for an appointment (nothing urgent about that), filled out all of the advanced paperwork online, updated insurance, etc. Show up on time, gentleman at the front desk makes me do all of the paperwork and insurance AGAIN, then after all of that tells me they cant do both tests on the same visit. As a medical professional, I know there is only one reason for that: they want to bill two visits, not one. 1) that is grotesque...why should I expose myself twice when there is no clinical reason for it, GoHealth just wants to make more money, and 2) Im so angry the chat rep and this guy wasted so much of my day when they should have disclosed this up front. Ive been using CityMD across the street, thought I would give GoHealth a chance...wont make that mistake again. Worth noting that GoHealth was empty and there were people lined up at CityMD...says something about how the neighbors view them.

I have been going to this location for 4 years and have always received great medical care. Im writing this review because my 5 y old daughter cut two fingers last weekend and the care she received was outstanding. She now calls Adam Box the best doctor ever and thanks to him she didnt need any stitches and her fingers are healing nicely. He took the time to call her pediatrician the next day to explain the whole procedure. My pediatrician was very impressed and confirmed that it was the right call to go to NH-GoHealth Urgent Care instead of the Emergency room. The nurses were wonderful as well, and very good with kids. Thank you!

Online states all of their facilities are walk in. This is not accurate. Desk clerk just told me the next appointment is at 5pm.

I had a great experience here last week. I scheduled a time to come in and they were ready for me with no delays. The staff is welcoming, kind and appear to be efficient. The doctor and nurse were knowledgeable and diagnosed me quickly. I was feeling better by the next day!

Used to highly recommend it. Today we made an appointment with a sick kid only to wait for nearly 1.5 hours in the waiting room. No apologies - all we were told we had a “priority” due to an appointment made. Will not return

Always have a good experience at this urgent care. Good staff both medical and administrative

Came here in the middle of the day and was blown away with the professionalism and kindness of the staff. I was a mess at the time and they walked me through all the processes and apologized for being behind even though it was only a few minutes. Would recommend this location to anyone with urgent medical issues!

I took covid test on August 21, 2020 and I still, two weeks later, do not have my results! I need these results for my employment in childcare! I am livid! I have called, emailed, chatted, tweeted, and stopped into the location at which I had the test in person, all several times, all to no avail! This is absolutely unacceptable!

I was seen within 10 minutes of walking in. Very pleasant staff and docs. Thorough exam. The doc listened to my concerns and gave me a good diagnosis - and didn’t push antibiotics. A great experience overall - highly recommended.

Dr. Maria Cipollone is the finest surgeon I have ever met. I was brought to Northwell by ambulance under emergency conditions with an extremely severe gash on my hand. The Dr.responded quickly and effectively and saved my hand under very difficult circumstances. I can no longer detect where the scar is. They dont come any better than this fine Dr.Thank you,Howard Anger

The doctor spent a lot of time with me explaining everything. All the things and tests he did were what an excellent physician would do. I even liked him better than my good primary doctor.

Good experience at thus urgent care. we called ahead for wait time (it was much less than the place next door) it did take longer to be seen than they said but still just 40 minutes. front desk was kind and helpful. we filled out or info online ahead of time which I dont think saved us anytime but at least it was taken care of. the doctor was very good and thorough and made me and my infant son feel comfortable.

On hold for an hour trying to talk to a human. This is NOT a free COVID testing site if you dont have insurance. Results can take up to 8 days.

This was the best service I have ever experienced at a medical facility!!!!! Doctor was fantastic. I was cut and had to get stitches. He did such a good job, that you wouldnt be able to tell I had it.Also very inexpensive! Never go to an emergency room, because you will never get treatment and will get charged a fortune.

I brought my grandchild here this morning. The care, as usual, was professional and excellent. The reason for the review however, is to provide super credit to Sonia, from the front desk who ran 1.5 city blocks in the heat to catch us and return the small green case with all the SIM cards for the Leap Pad that had fallen out of a backpack. With thanks and kudos for above and beyond!

They are the best with my three daughters. They set my daughters broken leg and the orthopedist was very impressed with the job they did. We use them whenever we cant get to our pediatrician and they are extremely professional and easy to deal with. We never have to wait. I highly recommend them!

Last week I got hit with a virus that felt like a tidal wave... my husband managed to get me to the Emergency Facility at 199 Amsterdam where there was NO wait, and the Doctor seemed like an angel from heaven (I actually had a dream about her). It’s now a week later, Dr. Swartz is my nominee for Best ER Doctor of the year, and Northwell Healthcare gets ⭐️⭐️⭐️⭐️⭐️ from me (and more if the charts would allow!)

I LOVE this place.... helpful. prompt, kind, and professional. The nurse and doctor listened and advised. The decor is cheerful and the facilities spotless. The price was reasonable and we enjoyed the half hour of quality time with Dr. Shipley. Best of all, the patient is much better after taking the prescribed medication. Thank You !

The whole appointment from walking in to end was less than an hour the doctors and the staff where exceptionally transparent and made it a comfortable place to be a sick person in.

A comforting place to have in the neighborhood! One drawback: Even though the reception area was empty the week night I visited, it still took 20+ mins for me to see a doctor because apparently only 1 was on staff. I was in pain but it felt like no one was in a rush to provide me relief. I feel a nurse at reception is needed to supply triage &/or priority assessment.

Everything was clean, simplistic, and modern. Everyone in this office that I interacted with was efficient, helpful, and knowledgeable. I didnt wait more than 20 minutes to be seen. $150 out of pocket to be seen if they dont accept your health insurance, but you can always submit a claim. Either way, it totally beats the ER. The doctor was extremely friendly and fast. I couldnt write a higher recommendation.

My doctor was great, very compassionate and intelligent and the check in staff were also great, very kind -- set me at ease right away -- and walked me through all registration easily!

First time user/patient. The staff was professional, pleasant and caring. Wait time was less than 5 minutes. Was pleasantly surprised when I received a courtesy call to check up on me. I highly recommend this facility.

Friendly, professional and welcoming staff. Its my go to place when ever Im not feeling 100%.

Excellent. Very lovely, attentive staff. Extremely professional. They even called a couple of days later to check on me. My primary care and specialist physicians never do that!

I was able to make an appt online and was seen within 10 mins of my time. Although the copay was more than my usual office visit to my primary care physician i was happy to be seen and treated.

Service was quick and the doctor was friendly, made me feel comfortable and well informed about my condition.

Friendly, professional, efficient! I can’t praise enough about this location. I was greeted with a smile. They made sure that they can help me before they took payment. Definitely recommend this urgent care!

Quick Excellent Care!I was sick and not getting better. Not sick enough for emergency room but wanted a quick solution. Walked in and had almost no wait. The doctor provided an excellent diagnosis (which in hinesight I know treatment worked quickly).They took my insurance so 15 minutes and a co-pay later, I was on my way to a quick recovery!

My family and I had positive experiences here in the past, but my last visit can only be described as appalling.As noted in other reviews, the facility is clean and the receptionists are friendly. Unfortunately, the PA I encountered seemed to lack understanding of the concept of customer service as well as of basic pharmacology.Although the waiting room was not teeming with patients waiting to be seen (there were none), the PA appeared to be in a hurry and made a diagnosis before I had provided full context about the problem. In addition to poor listening skills, the idea of a patient asking questions seemed to annoy him. Had we had an opportunity to discuss, he would have learned that I previously had a poor reaction to the medication he wanted to prescribe.What was most concerning though was his response when I asked a question about my medications. Use of a condescending/mocking tone was bad enough but the fact that this tone was used to convey incorrect information was outright alarming.When I saw my MD the next day, she made the diagnosis only after asking questions and ruling out other possibilities. She also advised against taking the therapy that had been proposed by the PA.Should future needs arise, I will invest the energy to walk the few extra feet to the City MD office around the corner. I would recommend others consider doing the same.

Very good experience yesterday. I have received helpful medication and am starting to feel somewhat better. I was treated respectfully and listened to. Grateful that Urgent Care was there.

I was having asthma symptoms and I went right in and they treated me within 5 minutes. No wait and everyone was so kind and helpful and knew what to do. Excellent experience. I walked out feeling healthy and very happy.

Ive gotten great service here every time I come. Over the past few years Ive been here myself and with my daughter at age 3 and 4, and always been happy. The longest Ive ever had to wait is probably 20-30 minutes.

Had a sliver of glass in my foot. Showed up on Tuesday afternoon at about 4:30 p.m., no wait time, doctor and nurses were excellent (and super sensitive to my squeamishness), took it out immediately. Copay was reasonable. I now remember taking my little guy there some time ago, and they were great then too. I should just go here instead of the real docs office :)

Like to thank the staff and Dr. for there profession and kindness.

The best urgent care ever!! I never enter an emergency now, thanks to northwell. The staff and Doctors are great! I tell everyone to go to Northwell.

Very professional staff and doctors. Great to have in the neighborhood. All walk ins should be like this.

I am doctor phobic and had the best experience ever at this clinic. The staff was kind and caring. The Doctor took the time to listen to me and his confidence was reassuring. Ulitmately I have a raging sinus infection, He perscribed antibiotics and I am now on the mend. THANK YOU all for making a doctor phobic patient comfortable and relaxed.

The doctor and nurse were so incredibly nice and extremely helpful in getting me fast attention, couldnt have asked for better help.

Well run, but they couldnt fully assist me because the water service was of. However they called another urgent care nearby and sent be there a bc removed the co pay they had charged

I was very pleased with the PA who examined me and explained that my hip was not broken. He saved me a trip to the Emergency Room.

Love the staff at this place

Great service, friendly, helpful, knowledgeable, professional, recommend to everyone who needs help . Thanks

They took me in quickly as a walk in. Friendly staff. However, they rip you off with what they charge your health insurance provider and what you are stuck with. Be very careful.