Fair place and as affordable as can be they will work with you to get you your car finished at a good price.

Gustavo in the front desk is the worst customer service a person any employee anywhere can have. I had 20 minutes waiting just to get information, I had to wait because he was on his personal phone talking. Once I got a chance to ask he gave me attitude. Fine, we proceeded.. when he was on the phone with the claim he asked me if I will still do it wether they approve it or not. I replied “no” because its a huge price difference, he then caught an attitude and said his time is valuable to be on the phone waiting. I said my time is valuable as well and did not say anything when he was on the phone, he got mad and continued to go on and on with his unprofessional self.If you want to be respected as a customer, and save your valuable time I recommend going elsewhere where customers are welcomed.I WILL NOT DO BUSINESS HERE!Again Gustavo is an arrogant & incompetent employee that Marcos Estrella has working there.Sadly I was referred to them, but I will do the opposite with my huge influence I have on social media! I never leave bad review but this ignorant tested my patience.

Came in to have the engine splash guard re-attached as it was sagging and scraping, they had me up on the lift and done in 20 minutes flat. Only charged the minimum for the lift. Will return

Good mechanics and staff. They have been taking care of my autos for years.

Came in for a NYS inspection. They got to my car quickly and did the inspection efficiently. Friendly and courteous service at the counter.

Many Broadway Automotive reviews are 5 stars because their tow truck service is good. But many repair reviews are one star because the repairs were simply not done. Do not trust them to make repairs if you cant see the work.I cant help but like the owner. He appears to be a good guy, and very friendly.But they have a long history of cheating that goes back before he bought the garage. I live one block away. I brought my car there for the convenience of being so close. But they cheat.I had the car checked out before a long trip in 2016. They said they replaced the cabin air filter. But I felt the air was then coming through faster than it should. I looked in the compartment and there wasnt any air filter at all! Later I complained at the desk. Marco and Gus looked at one another and blamed Thelon, who wasnt in the office.In 2017 There was trouble with the blower for the passenger fan. I took it in for diagnosis and went home. They called me a little while later and said We determined that your motor is shot. But I couldnt have it repaired right then. The next day I went over a bump and the fan started again. It has worked fine for 4 more years! So either they made a mistake or they lied. What do YOU think? Clearly its just an electrical misconnection.Another repair was needed in 2019. I put the phone on speaker so my wife and I could both hear Gus give us an estimate of around $350. We both heard him say that. But when I got there the bill had gone to $650, almost exactly double the original estimate. Gus swore up-and-down that he had never said $350. But we both heard him.Due to Covid we drove very little last year. I brought the car in in January for state inspection. I asked for an oil change and to have an oil smell repaired. The final bill said they changed the oil and charged me $57 for it. But the little oil-change sticker they put in the windshield was not changed. I had driven the car around 4000 miles less than expected. I dont think they changed the oil at all.As for the oil smell diagnostic and replacement of a gasket, for which I was charged over $400, its worse than ever! Now I have to go in and confront those guys, and demand a refund. And never go there again.

My experiences: Reasonable prices, reasonable time and cost expectations, no problems with their work. Everything has been straightforward and easy. They have been my go-to mechanic for the past four years, and have done exhaust work, brakes, tires, oil, inspections, etc. on my car. I highly recommend them!

The owner is the mechanic, pleasant Israeli gentleman, he is very honest.

Nice people

I had a favorable experience there, the mechanic was extremely helpful and mindful...

Harris is one of the most professional and helpful mechanics weve had the pleasure to work for. Hes very transparent with all the work he does and figuring out what could be wrong with your car. HIGHLY RECOMMEND.

Dont take your car to this shop. These guys are cheat and they rip you off. Very dishonest an insensitive. The manager (as he identified himself) told me he is changing the body piece and charge me for that, but just repaired the same piece and painted. He constantly lied about that he has thrown away the old piece immediately. He wrote the price in a vague way and ask my signature. He did everything to take money and lied a lot. I will never forgive this man. Shame on him. The quality of the job seems acceptable but you can find similar quality with a bit of better search. Dont pass by this place.

My car is running great! Im glad I found Broadway Automotive on Google.I now have a shop for all my future mechanic work for my 05 Subaru.Thank you for your great pricing and communication

I have been going to Broadway Automotive since we got our (used) car in 2009. They do great work, theyre really kind and easy to deal with, and *most importantly* they are honest and trustworthy. Ive had several experiences where I was impressed by them telling me my car did not need any work even though I thought it did. That speaks volumes. I highly recommend these guys.

Broadway Automotive offers great customer service. They are very professional and work diligently to make sure that as customers we are satisfied and taken care of. I highly recommend this shop. A big thank you to Gus, Marcos and the all the other guys for making my life so much easier.

I recently used Broadway Automotive towing service. Much to my surprise the truck arrived within 10 minutes of me calling; the driver said he had just finished a call in the area. He changed my tire and put all my tire tools back in the vehicle and secured them doing a really nice job. I called this NYC towing and also commended the driver. Thank you so much, it would have taken me hours to change my tire and figure out where everything was at. Would use Broadway Automotive again in the future and recommend to others.

When it comes to towing, NYC is certainly not the friendliest business around, but Broadway Automotive I think is one of the best youre going to find. Great guys and good prices too.

Broadway Automotive sent a tow truck in NYC to help me when my car would not start after work. I was in a parking garage and it was late. The driver showed up in less than a half hour and only had to jump start me. It was not expensive at all. I was very satisfied with this NYC auto towing service.

I have used the services of Broadway Automotive for removing illegally parked cars out of my parking lot. They always respond right away and remove the cars with no questions asked. I have used them for car towing in NYC exclusively for a long time. They are very reasonable and reliable.

They do the nys inspection - they are efficient and pretty quick. The price is fair. I went back to them for other stuff and got quotes thru the roof... maybe its because Im a woman or maybe they just try their luck with everyone because thats part if the business.... either way I dont have time for that.

I know nothing about car, so I brought a car that I wanted to buy to this shop. I explain to Marco and the other guy that I wanted to do a full diagnostic on the car and get their feedback on if the car condition is worth the buy and for that price. They showed me the one error code and said there’s some rust but it’s a good buy. I took it to my mechanic because it failed the Inspection and my mechanics said I shouldn’t have bought the car. Due to the amount of rust and corrosion on the gas can, under carriage, struts, basically everything under the car is rusted and/or has noticeable corrosion. Now I am out $3300 #Thanks

Broadway Automotive came to my aid when my truck broke down on the West Side Highway. I had all my tools and equipment in that truck and was afraid to walk away from it. The NYC towing driver was very helpful and assured me that he was towing it to a safe place and it would be fixed safely and quickly. They had me back on the road in a few hours

When I called Broadway Automotive in NYC, I expected a gruff and grumpy tow truck driver with an attitude. Instead I got this polite and very professional young man. He was concerned with my safety first, getting out of harm’s way before working to load up my car. I was very happy with this NYC auto towing service and I will keep their card in my glove box just in case.

Last week the mechanic sent by Broadway Automotive came and picked up my car when it left my wife stranded on the roadside. He arrived faster than the quoted time was very friendly and problem solved when I found out I didnt have a tow hook for my car. He also was knowledgeable about my car and knew how to get it in neutral when it wouldnt power on. Definitely would recommend.

Outstanding tow service- prompt, fair quote, and even went to the extent of calling in their night-shift guy for a day job. On the basis of this experience I feel they are honest and reliable people will definitely try the mechanics, too!

This winter, my wife was broken down in a very hazardous location. Broadway Automotive responded quickly and the serviceman arrived very fast to the rescue! He was concerned about her safety first, made quick work of the tow and minimized our costs by his efficient delivery of our vehicle to a garage. Two days ago, their service responded to my dead battery call. They provided prompt, honest service, evaluated my problem and replaced my battery within forty minutes of my first call to them. They were knowledgeable, courteous and efficient. I recommend NYC Towing very highly. They are the best!!

We called Broadway Automotive out in the snow and ice back in January. They came out with more than enough gear to us and were really quick about it too! They have some nice equipment and the tow guy was really professional. He really knew his stuff about towing. When it was all said and done, we paid our bill which was what I though more than fair for getting up out of bed at 2 am and coming out to us in the ice cold weather. These guys are the right ones to use. I dont know if they will remember me but I know I will remember them! I put Broadway Automotive phone number in my phone for next time! You guys were awesome.

I blew out both passenger side tires and was sitting on the side of the road in the middle of the night. I called Broadway Automotive and the customer service rep said the driver would make it out there as fast as he could. 20 minutes later he was there, and within 5 minutes, my car was loaded and we were on our way. When I couldnt get a ride back to my house, he even offered to drive me home. He is an example of a hard working person who should get the credit he deserves for his hard work and honest character. I cannot thank enough the Broadway Automotive staff for taking time to help me with my problem. It is reassuring to know that there are friendly hard working people out there that will do anything in their power to help you out when youre in need. I would recommend this Towing service to anyone in need of road side assistance in New York.

I would give this place a negative 5 star, if you wanna get ripped off go to this shop manager Gus is a nasty person thinks he knows everything always has a attitude but it clueless about anything, prices are ridiculous I changed in part here for 250$ now I come back to get it replaced again they charge me double lol I will avoid this place at all cost

Good service.

I used these guys service to change the batteries from my car and I turned out buying a new battery and replacing all filters from my car not only that after it was so called good I had to use their towed service to come pick up my car again and the towing is not free so in all just for a change of battery I spent almost 1000 dollars I will never return there

Great tow experience. Like most people, youre never really prepared for a breakdown, so when my car had an electrical freak out in the middle of the highway I was glad I called Broadway Automotive to tow me back to NYC, on a Sunday. I couldnt have been happier with their level of professionalism. In an industry that is built 100% on service, Broadway Automotive is a company I would recommend to friends and request thru AAA or other roadside assistance companies in the future. Their number going in my cell phone for sure.

Been coming here since I got my first used car on 2016. Great service and honest..

We had our vehicle towed through Broadway Automotive earlier this morning. This tow company in New York helped us get our vehicle to the mechanic’s shop to be worked on. I just wanted to let them know how much I appreciated their service. It was VERY timely. The guy who towed our car was very helpful and friendly (not to mention pretty adorable)! My experience with tow companies in the past has been horrible so it is so nice to have a good experience. I just wanted to compliment all the staff at Broadway Automotive on superior service! Thanks again!

On three separate occasions I was stranded and Broadway Automotive always showed up super fast! One time all I needed was a jump, the second time my battery was totally dead but the guy had come prepared and actually had the correct battery with him. No problem! The third time they rescued me; I had been in an accident and was freaking out. The guy was a total gentleman, made me laugh it off, and made sure I got home safely. They are a great tow company in NY, and I would highly recommend them to anyone.

When you spot a solid towing service in NYC,, you should tell people about it,, which is why I recommend Broadway Automotive to everyone I can.. They are really great!!!

Great local towing service near me in NYC. Highly recommend Broadway Automotive the next time you need a good tow!

This guys are awesome. Recently my car had a major accident and I happened to be out of state. When i was notified by the police where my car had been towed, I call Broadway Automotive and they took care of bringing my car to their shop, arrange a car rental trough state farm and after state farm declared it a total loss they event took the plates and return them to dmv. I can be grateful enough. An accident is so stressful but thanks to this guys the situation was much, much better.Thank you so much for your help guys.

Really helpful and friendly !!! got our inspection sticker from them on fathers day ! and they made it a smooth process in and out in an hour .. will go back ..

Had to call Broadway Automotive for some emergency towing when our daughter came to visit us and broke down in Brooklyn. They came out right away and got the situation handled super fast!

Great service

I had a horrible experience today at this spot. Horrible customer experience. Plan if you the owner call me.

The desk representative was rude. We left the car on a Friday and did not receive the vehicle until four days later. There were no calls to give us any updates. Theyre expensive. Didnt have a good experience, wouldnt return, wouldnt recommend.

Broke down in the middle of Manhattan and had to call a tow truck service. Broadway Automotive Was our go-to choice based on a recommendation and they did a fantastic job for us.

It was late when my wife and I walked to our car which we had parked on Carmen St. near the Village. When I turned the key to start it nothing happened. It was a very unnerving situation. I found Broadway Automotive on my IPhone and called. A dispatcher answered and dispatched a NYC tow truck to our location immediately. The driver was very professional. He tried first to get the car started but couldnt. He then towed us to his shop. We wound up staying overnight in Manhattan and got our car back the following day. It was actually a positive experience thanks to the professionals from Broadway Automotive.

These guys are always ready to help out when youre car is on the blink or if you just need air in a tire.

These guys offer emergency 24 hour towing in NYC which comes in handy when you drive for Uber and get t-boned by a drunk driver at 2 am...trust me!

So happy to use Broadway Automotive for towing and car repair. Not only they did a great job, but I realized I saved at least $300 when I compared the prices with other companies.

For the best auto towing in NYC we rely exclusively on Broadway Automotive. They proved fast and friendly service whenever we need them 24 hours a day. Broadway Automotive keeps our fleet moving.

Gus is good about explaining what is wrong and what needs to be done. He always shows me what needs to be repaired or replaced.

DO NOT GO HERE!!!!! I spoke to these people the day before I picked up my car and they gave me my total. I get there to have someone tow my car to a different shop (bc they couldnt figure out what was wrong with my car) they add on a bunch of charges to make me pay before I can take my car. Luckily I had the money on me bc if not I wouldve come from a different state and not been able to get my car! They do not communicate with one another. One person says one thing then the other says another. They got me out a lot of money. I would never have left my car here if I wouldve know that they would do that. They are nice when they think theyre getting your money but once you pick up your car bc they cant fix it they become rude. I do not recommend!

Very professional and they seem to stay on top of things and follow up promptly. I went in with my sister to see why the check engine light in her car was on and they were very courteous, friendly and with an eager to help attitude. Im a certified mechanic my self so I asked if it b ok for me to scan the vehicle and look into it and they were absolutely cool about it. They didnt charge us for this and allowed me to take my time using the code scanner. After I pulled the engine code the tech and I discussed different and potential issues that mightve caused the engine light to come on. I really respected and appreciated that. I recently moved to N.Y.(abt 10 wks ago) and being a certified mechanic my sister suggested I ask about a job here. Marco took down my info and said he would contact me once he checks if there r any open positions within the shop or any of the other 2 locations they have, I didnt doubt he would call but I didnt count on it either. 2 days later he called and asked me to come in for an interview. Ill be going on Monday and after seeing the level of professionalism and devotion to service in this shop I truly hope i can be a part of the team and apply my skills and knowledge towards the continuing progress of this shop. Wish me luck!!!!!😁

Great service been bringing my car there for about 12yrs

Great service and prices reliable .

Cant believe Im saying something good about a New York auto towing service, but Broadway Automotive is actually genuinely really great to work with and affordable too.

Lightning fast inspection! Highly recommend

Worst towing company ever. Waited 6 hours for a tow service. They still arent here 7 hours later. NEVER choose them. After 6pm the dispatch doesnt have any guys that understand what cara are being picked up when.

The guys at Broadway Automotive are always very friendly & they always try to fit you in even if you stop by without an appointment. Ive been taking my cars here for years & will continue to do so on the future.

I used Broadway Automotive yesterday for towing. Thanks for a great service and quick arrival!

Good mechanics and good guys.

Definitely awesome. Recommend it.

Broadway Automotive is a simply wonderful little car towing service in NYC. Feels weird to even write that, but this is a rare honest and cheap towing service that did us right!

It’s been TWO months and my brakes are grinding again UNACCEPTABLE

We found Broadway Automotive online when we needed emergency towing last week and have to say as crappy as the night was, they made it much, much easier!!

Marcos & Gus are great!

GOOD EXCELLENT AND GOOD JOB

Excellent servicesThx Broadway Automotive

Bs, they are open 24 hours but doesnt work 24hours, had to wait since 7 until 8 in order to get my tire fixed.

Closed when says open 24 hours

Honest

He says its 24 hours and its a lie after driving more than 20 minutes I arrive and its a lieIt is not tru that they open 24 hoursAfter driving 20 minutes I find the place CLOSE