As a resident of Gentilly Terrace, I have felt very let down by Metro. Our trash service here can best be described with one word: neglect. Normal trash pickup days come and go, the trash remains. Sometimes with weeks between pickups. Trash cans permanently lining our streets for weeks, months, at a time. And thats just the regular service. I also had an approved/assigned bulk item pickup that sat untouched for 3 months. After about a month of waiting, I was given Metro’s contact number and I called just about every day for two months getting the same story (“we’re sending a supervisor out to pick it up for you right now”), but no one ever showed up. First their excuse was COVID (despite other contractors in the city being able to fulfill their services), and then when Ida hit, they pivoted to that as an excuse. I eventually just gave up and dropped it off myself at the city-wide recycling day a couple weekends ago. Trash service is something we pay for. We expect to be treated with decency and respect, which is exactly the opposite of how we have felt week after week and month after month of neglectful service. To the city: please award our neighborhood’s contract to a functional company who will do what it takes to retain a workforce (a livable wage for its workers would be a start).

Trash has not been picked up since the 17th. Today is the 13th. The city need to pull their contract.

No garbage pick up the whole week before the storm, no trash collection since. It stinks, rotten trash everywhere. I want to finally clean out the fridge/freezer but garbage cans overflowing.Like a 3rd world country and they charge each month for what?

The trash still there its been a week today. We call they keep saying they running behind and they was going to get it today.they didnt

If I could give a zero star, I would. This is the most unprofessional garbage company I have ever seen. They don’t pick up when they are scheduled and when they pick up, they leave trash all over the place, they throw the garbage cans in the road. The workers are very rude and could care leas about the neighborhoods they are supposed to be servicing. The only reason they are probably still in business is because they offer cheap service to the towns they deal with. I live in LaPlace, La. they are a horrible company .

Some areas are getting their trash picked up twice a week while other areas haven’t seen a pick up in 3-4 weeks. I hope this company is sued out of business and the owners lose everything they own which was obtained by ripping off the citizens of New Orleans. Pay your workers a living wage. You are crooks and deserve the worst life has to offer.

I requested a new garbage can. The old one was picked up but a new one was never delivered. Nobody has answers and VERY unprofessional when you call for help.

Trash has not been picked up in over two weeks. It is embarrassing to have out-of-state guest come to your home and witness would should be an attractive neighborhood. The city needs to step up and remove this company. Other trash vendors, Richards Disposable and Sidney Torras seems to have no trouble getting drivers or workers. Maybe, Metro need to ask either of these companies for assistance.

Today makes 29 days since I’ve had trash pick up!! I called 3 times on Saturday (5 days ago) and was told the first 2 times someone would be out. 3rd time I was told I wouldn’t be served until Monday. On Tuesday no pick up so I called in the morning and was told dispatch didn’t have a time yet and to call back after lunch. Called at 2 PM told they didn’t know when they were coming because they were catching up from the storm… mind you almost 2 weeks prior to the storm I didn’t have pick up. I said okay. Called back 3 times today phone rings 6 times and hangs up.

They never pick up the trash. 3 weeks and Im still waiting for trash pick up. Im not paying a dime this month to sewetage and water board.

My trash hasnt been picked up in almost two weeks! This has been a consistent issue for 2 months. Each time I call they say it will be picked up and each time its a lie. Everyone there is super rude. Embarrassing!

Would give 0 stars if that was an option. They have not shown up on last several trash days and just never empty recycle bin anymore. Trash cans overflowing on my block. Call and I’m told “they will give it to dispatcher” but they still do not show up.

Customer service is horrible. They dont know how to resolve issues and dont care. ZERO STARS as far as I am concerned...... I have been paying for a service for 3 months and trash cans have yet to be placed at my property. The rep did not want to give me the supervisor, Ms Irie, full name or number. SWBNO should be ashamed in collaborating with a company like this. horrible service that I have not gotten yet. No professionalism at all. Its a monopoly thats why they dont care.I am looking for an independent garbage collection service ASAP bc Metro will not continue to get my business.

In 4 days it will be a month without trash pickup on my block in the 9th ward.

They hold a monopoly over the city. Sadly, none of the concerns listed in these reviews will be addressed because of this.

We bought a new house and moved there on March 7th, 2021. On March 8th, 2021, we called and asked for a garbage can and the lady on the reception said our name has been added to the list and we will get the trash bin. We have been calling since then and now its July 21, 2021, almost 4.5 months and still didnt get a trash bin. Everytime I call the lady said our name on the list. Can someone help us getting a trash bin?

Our trash hasnt been picked up in 2 weeks. Calling does nothing. But we still have to pay!

I dont know who they bribed in the city to get the NOLA contract but this has to be the most inept and poorly run waste management company in the world. Garbage company is a true double entendre for this absolute joke of a company. You have let the entire city down

Not sure what has-been going on with the company lately, but I do know that THEY DONE VALUE THEiR CUSTOMERS! They have been missing their assigned trash days with the excuse About having more trash to pick you! YOURYING! JUST USING AN EXCUSE To AVOID ISSUING A CREDIT, but you want your payments on time! I WILL be LOOKING INTO ANOTHer SERVICE

Literal garbage service is also figuratively garbage service. These folks are THE worst. [edit: this is a critique of the office workers/higher ups (who have there heads high up their own @sses) - not of the guys picking up my garbage - theyve been good]

They literally do not show up.

Metro is the worst trash pickup service company in New Orleans. I’m a commercial customer that pays for 4 days a week. They hadn’t pickup my trash in over a week. I call to speak to management with no reply! I’m trying to cancel my service & can’t get In touch with the company. Unprofessional, lazy workers. I had to feed & offer drinks in order for them to come, & once that stopped they stopped coming! This company couldn’t pay me to stay with them!

They put the cart very near to my driveway and whine I called to complain the women that work their put me on hold repeatedly.Finally I called city hall to have the cart moved the trash sat their without doing anything . I CACCED city Hall again, anb said they are just sitting. The person at city hall said I thought I wanted to talk with them, I replied tell them to move the can.HORRIBLE Customer Service.

Trash haven’t been picked up in a week. Today the truck drove down the block and didn’t even stop.

Have been waiting over 5 months for a garbage can. I have called every month trying to get one. Just keep saying that they will deliver one. We get charged every month for a service that we cannot use because they will not deliver us a garbage can and when we offered to come pick one up they told us that we can not do that. They expect us to just bag garbage and leave it laying around and I guess then drag to the street for pickup or animals to make a mess of it. Worst service ever!

We hadnt had our recycling picked up in two weeks, on the second week the worker picked up our garbage and emptied into the garbage truck, he then took the blue recycle bin and emptied it into the same garbage truck, all caught on camera, when i got to the front door and asked the worker about it, he stated, we are short of trucks so we put it all in one truck and were running behind.how does it go? Lies and GarbageSent a comment/complaint to 311

The guys pick up the cans and half the stuff falls out into the street and they just leave it there! Trashy trashy company and employees!

They pick up trash when they want to. Pick and choose which cans they want to pick up. They passed me up in my face and picked up my neighbors can and ignored me. Smh!

I ordered my trash bins on 11/4/20 I have been waiting over a month for my trash bins to be delivered. I was told initially it would be within four weeks. No one that works there can tell me when they will be delivered. I have called almost daily now asking to speak to the supervisor, I have even tried emailing - they have never contacted me back. Currently paying for a service I can not utilize. Not very impressed with this company.

This was the first pickup day after a hurricane. My second day of weekly service was canceled due to the actual day of the storm. Monday was my pickup day. They did not show up until Tuesday (a day later then normal pickup day). Of course the can was full, after missing two days of pickup. I had to place bags of trash out for pickup because the can was full. . They emptied the trash out of the can and left the bags on the curb. Last time I recalled I am charged for trash pickup. This is not a free service, The City of New Orleans receives their money for this service every month. I normally tip them cash when I have a lot of trash outside. However they passed a day late and early in the morning so I was not available to meet them with a tip. The driver and the workers are willing to accept money to haul anything (stove, tables, sodas), but can not pick up trash that they are paid to do. This company really lives up to it’s name. A garbage company !

Trash has not been picked up on my street since June 30, and today is July 9!!!!!!!This is unacceptable!!!!!!

So it was well after 8pm when I noticed all of my neighbors garbage was picked up but ours??? As Ive read & agree that this company isnt what we should accept. When will the folk who contract them will say enough already. They show up whenever they feel like it, while missing cans & not even caring about the lack of services being provided. WHY????WHO KNOWS? WHO?

THIS COMPANY MISSES DUMPSTER VISITS AND WHEN YOU CALL THEY SAY THEY ARE COMING OUT BUT THEY DONT WHEN YOU CALL THEY TELL YOU A SUPERVISOR WILL CALL YOU BACK AND THEY DO NOT

They pick and choose which trash cans they pick up on each street! I just watched them come back a second time and not pick up mine and two others trash Metro Disposal needs to close down! We need a better disposal company in the east area! Their contract for the East needs to be terminated as well as their employees

What was the purpose? The garbage truck passed about 8:45 pm last night in my subdivision. I was standing in the door. I watched as the truck sped down my block and did not stop. There were many cans out; they had been out since early in the morning due to it being our regular trash collection day. Well this morning while driving through the neighborhood it was a hit and miss with the collection. Sime cans had been emptied and many were still full.My sanitation fees are paid on time. Please pick up my garbage on time

I wish I could give a negative rating because this company is exactly what they advertise! GARBAGE!!! This company is despicable! When Metro passes to do the trash run, they NEVER pick up our trash. We have called weekly trying to figure out what the issue is. I wish Sidney Torres, IV still had a contract with the city for the residential area because when he had it, this city was spotless! Metro could definitely use a crash course training on how this line of work should be done! Metro is an absolute joke!

This review is not to reflect on the workers who work harder than most people in the US for a thankless job. This review is to post awareness of this companies policies. During a pandemic the workers asked to be heard about their concerns for their safety - the company did not provide hazard pay (even though their 10$/hr pay is not even possible to live on in a NORMAL day to day - for a HARD job that literally BREAKS your body), nor provided any safety equipment for the workers.Instead the company made a deal to hire prisoners at 1.33$/hr to replace the workers.Modern. Day. Slavery.Tell your city we want this company gone.If you cant pay people a living wage and run your company SOMEWHAT ethically then you dont deserve to be in business. Period.

Its a very nice company!!!!

Worst disposal company in the state of Louisiana. Do not expect this company to be on time, do not expect this company to hold their workers accountable, do not expect them to listen to any of your request. Do yourself a huge favor and stay away from this company. There is a reason why they have less than a 2 star rating.

This review is not indicative of the drivers or pick up guys...Thank you for the work you do! I called Metro on October 18 because our trash can was stolen. I have called several times since that date inquiring as to why I have yet to receive a replacement. Twelve weeks later and I have no can. I have been told: “You are on the list, what more do you want?”, “We were bringing a replacement and then something happened.”, “We ran out of cans, but have you on the list.”...So, here I am putting bags of garbage on my porch until pickup day. Just daring roaming animals to litter my yard with garbage and remain an eye sore of a house on an otherwise tidy block.

4-something a.m. pickup in a quiet, non-commercial neighborhood? Pretty sure that’s illegal. And if not, it’s rude AF. Does the driver’s ex-wife live up in here or something? That’s the only reason I can think why anyone would spend 15-20 minutes banging a dumpster against their truck before 5 in the morning.

My garbage pick ups are on Monday n Thursday...they passed (heard them)..my garbage can was on sidewalk...they missed it...BUT picked up all other cans...when calling them...LOUD speaking woman (with attitude) gives me time they passed in my area...took my name n cell for supervisor...supervisor NEVER called! I contacted 311...they claim the supervisor will pick up b4 closing...that didnt happen! I pay for garbage pick up every month! Hurricane winds to come n rain...now I have to put my can in garage...poor service! New Orleans needs to change companies!

Hello, my name is Ariel Tusa and I am a New Orleans resident calling to urge Metrowide Services to pay their workers what they deserve and give them PPE. The hoppers are demanding $135 standard day rate plus $150 hazard pay per day until the pandemic is over. They also demand to be given proper protective equipment every day.Thank you,Ariel TusaHomeowner

They missed my entire block called and notified them of issue, no one would respond. Second time it a month.

Excellent service with respectful and professional employees. The Woods family takes pride in their commitment to customer service. We pray for their continued growth with providing service for several parishes in the State of Louisiana...

I work for Metro. People can be so rude and simple. I have no problem getting a late can but on a constant pick up No. You all know when the pick up day is but some how you forget to put your can out or leave it to close to your home and call when we dont pick it up. Its no excuse for not having your can out its as easy as putting it out before bed you cant do that but am supposed to stop what am doing to come back and get your can.Then yell I pay for this but have two or three cans....... But you only pay for one. Sad

My garbage has been out since Tuesday and they pick up in this area on Wednesday (no pick up) and today is Saturday (still no pick up). This is ridiculous and nasty at the same time. Can’t call them because when I do it’s an automatic machine comes on saying you’ve reached metro and this call will be recorded (something like that) then hang up.

Constantly having problems with trash pick up . Broken trash cans not being fixed or replaced . When I call to tell them the skipped the puck up, they still do Not pick it up . Terrible, i wish we could get a new trash service for New Orleans

No pickup Saturday 12/21. Called Sunday to city 311 line to report. Given case number and told metro would call me monday . Get home monday . No call trash can still on curb. Call city back they transferred me to dispatch . Supervisor busy csnt take my call. Left msg still waiting on call back xmas is wed so we know there will be no pickup. so I pay for services and ONE week with NO pickupNot the first time this has happened.Entire block skipped how does that happen????

Dont even bother calling to tell them your trash didnt get picked up. Apparently its my fault because I didnt call and report on that day. I now have to wait a week for my garbage to be picked up. I pay for this????? Staff hung up on me and cant get in touch with anyone to file a complaint. City of NOLA says not their concern!

All in all one of the poorest run companies aside from the sewerage and water board. If they weren’t a monopoly we would certainly hire someone else.

This is the third time Ive had to contact Metro about them not picking up my recyclables. I realized after the second time, I will need to not only call Metro directly, but I will document the request by sending an email to 311. I never had this issue until last month, and now it seems like theres no sign of it stopping!

I had an issue with trash service. I called on a Saturday thinking Id just have to leave a message. Instead, I had an immediate response and the issue was taken care of. Customer service and response time were very impressive! Thanks!

Always had kind and professional communication with Office Staff and any issues Ive had were addressed and taken care of in a timely manner.

I spoke to Valerie🥰😃 who is very professional making sure needs for getting a dumpster delivered for our property. She is full compassionate !!

I watched truck 172 driver tell his hoppers to take trash off the truck an throw it back on the ground in front of my door I also have it on video I called nobody has come back to get it up but I will not let it rest cause that’s horrible an whoever answers the phone is just as unpleasant as the driver an workers y’all are running this business to the dogs

Both driver and hopper are complete AHoles! I didnt know that they were passing a day early due to the weather, but I ran out while they were picking up in front of my door trash can in hand when the hopper yells I dont wait for nobody and they pulled off. Considering they couldnt pass yesterday due to flooding and werent scheduled to return until Saturday😡 #pissedoffUptown

They took the cans on either side of mine, but left my can untouched and full. I called and complained. The truck came back and again, they refused it. There was nothing unordinary in it, just household trash.I called again and they promised pick-up later that day.When they hadnt come the next day, i called again and got the same promise. Still nothing. I called again this morning and got the same promise. I dont have high hopes. I wish there was a zero stars setting.

These are the most unprofessional people I have ever met in business. I feel sorry forthe owner. He and his family are losing money with people that are in contact with customers that are completely rude. It’s sad because I wanted to support them but their attitudes are horrible.

Poor customer service. We had a crawfish boil on Saturday and put 6 bags of trash along side our garbage can for pick up on Tuesday morning.Metro Disposal policy is to only dump the can and NOT any additional bags outside the can.On Tuesday morning they only dumped the can and left 6 bags of crawfish and seafood out on the curb for Fridays pickup. We called several times on Tuesday offering to pay more for an additional pick up.Metro Disposal refused to accomidate.tjier customer. Very poor customer service.

Horrible service!!! I pay for pick up twice a week, they hardly come twice a week and half the time they leave garbage in the street and in our can. Im tired of paying for twice a week when they dont come twice a week and when I call to see who I can call to get my money back for the non service I pay for I get the run around. If I could upload the pictures of the mess they make in our nice neighborhood I would! Clean up your act before I call all the news stations!

On multiple occasions they have missed collection all together or decided not to take the trash that was put out. Since they have a monopoly on the garbage pick up in this area, we dont have many options other than to keep complaining until they are replaced with another company that will willingly do the job we are paying them for.

Been waiting for a trash can for 4 months and only thing they say is your on the list

Instead of paying their workers 4$ more and getting them protective equipment they are using prisoners and paying them 13% of what the workers did make (10.25$)..

This business needs training. The person who answers the phone is Really Unprofessional and needs to be trained in customer service. Its a shame for the trash pick up fee to increase 100% from $12 to $24 and customers cant even get a replacement trash can. This place needs to be taught Customer Service.

TO ALL OF THE PEOPLE SAYING THEY ARE A LAZY BUNCH OF WORKERS - YOU TRYING COLLECTING GARBAGE AND SEE HOW LONG YOU WILL LAST!!! TO ALL OF THE SANITATION WORKERS THANK YOU FOR PICKING UP OUR GARBAGE!!!

Terrible customer service. So unreliable. You can call for them to pick up and there is an 80% chance they won’t pick up the dumpster. When you call you are automatically billed so if you do use them track if they pick up your load so that you are over build. The ladies answering the phone I completely unprofessional. It was a nightmare using their service.

If I could leave less than 1 star I would. The company missed our trash pickup regularly and would argue with me about it when I would call. Claimed they had GPS on the truck that showed they were there to pick up the trash. Might have been there, and gone by the property but NO trash was picked up. Trash container was stolen, they did not replace it after numerous calls and complaints. Finally went with another company.

My dad didn’t know they was passing by because he was cleaning out a room . So when he went out side to go and call them they just completely ignored him . That was really rude of them.

Laziest group of people Ive ever seen for garbage collection. They leave the cans in the middle of the street where cars have to dodge them, half of the time the trash doesnt even get picked up and my neighbors and I have to call to get them to pick it up. They pick up what they only want to. Waste management was so much better than these monkeys.

HORRIBLE CUSTOMER SERVICE!!!! Driver 169 almost flipped my car on Hwy 90 coming out of River Birch disposal. I called to let management know about this accident and his words were “what do you want me to do about it?” I wonder how he will handle the call when they have a dead family on the road??? They are def in the right business cause they are TRASH for sure!!!!

These are some lazy, nonchalant, group of people,,, you would think that they are on a work release program. I called because my recycling had not been picked up for no good reason, I asked since it was lundi gras (The day before Mardi Gras) if it was considered a holiday for them, I was told,,, no dey just musta fagot chew, Imma tell dey soupaviza Wednesday but it wont be picked up na til nex Monday, cuz da truck already in. Anything else ya need? Unbelievable!!! I really hate their service! Its absolutely the worst!!!

I constantly have to call to get my recycling picked up. Its been over a month this time around. This company has no customer service skills whatsoever,! When you call to complain, they sound like they could give a rats ass about it. Probably not even taking your information down when they ask for it. If I could give a zero stars, I would. It also seems there is no way to get any credit towards the 50 bucks a month I pay for two rental units to be serviced. Metro disposal SUCKS.

Like others have mentioned, service is bad. Garbage usually gets picked up but recycling, forget it. I just saw the truck pick up my neighbors recycling, and speed off to the next block and not pick up mine. This always happens, I always call to complain, and the dispatch insists its not getting picked up because its on a different day. But I just saw the truck... Total stupidity.

Was riding on my bike with my two children in a trailer behind me near city park. A metro disposal garbage truck ran a stop sign and almost killed us. I yelled at the driver and the worker hanging on the back repeatedly yelled “F them kids! F them kids!” Except he didn’t say “F.” Really makes you lose faith in the world when people can be so low to curse out children.

Horrible, horrible, incompetent; we had a commercial account and cans went missing. They requested for us to contact the police, for their property. So I am supposed to call the police on their behalf, a commercial company, to use public resources. Nope. I have seen their guys take the cans themselves, because, well its easier to just dump the entire can in the back of their truck.

Great company on the move towards bigger and better things.

They have missed picking up our garbage 2 weeks in a row. No help or resolution when you call.WHY ARE WE FORCED TO PAY FOR A SERVICE WERE NOT GETTING.Shameful way to run a business. Filed a complaint with City Hall.

Fair, honest, hard working. Wonderful people to work with!

WHILE EXITING MY VEHICLE MY METRO DISPOSAL MAN CAME UP TO ME AND TRIED TO SHAKE ME DOWN FOR LUNCH

Who ever uses these unprofessional people must be desperate!!! Don’t let the suits fo you on their profile! Nothing but TRASH in the trash business... how fitting 🤣

I have lived in the city for years and until I moved to an area with metro disposal I have never had a issue with trash collection. You put trash out by the curb and it was picked up. With Metro disposal many times the trash is not picked up. My neighborhood has trash on the curb on many of the blocks that is just not getting picked up. It looks unsightly and attracting insects and mice.

Wont replace my trashcan until I get a police item number and.... hadnt picked up trash in our neighborhood for over a week even after being promised that it will be picked up by the each day of me calling.

If I could give a negative score, I would. Terrible in every phase of the game.

Customer service over the phone is horrible.

Drivers and managers are the rudest people ever. Driver almost killed us and manger said get a life.

Terrible service. Called for a complete week because my trash was not picked up on the scheduled day. Got the run around pushing the responsibility to the supervisor. The supervisor did nothing and the garbage sat from Christmas to the Friday after New Years!

Several times the garbage company has not picked up trash refuse to knowledge the fact that they did not pick up the trash and would not let me file a complaint when calling

They broke my trash can and wont replace. How do I file a complaint

The worst. They dont give a damn because they have a guaranteed contract with the city. They just randomly dont pick up the trash and when you complain they do nothing.

Terrible had to give a star to review..Been calling about a dead dog for 7 days...Still rotting in front my house.... Thanks metro

I seen a truck today driving wild

Threw away my trash can and wont replace it

This is an unreliable company. The guy who does our service is very lazy. I wish I could change.

Metro is not professional when I came home this morning my trash was still full and my neighbors trash were gone I called and the person answer the phone was rude I ask can someone come and pick up my trash she told me that their trucks are in for today this is the second time I had to complaint about this company and my garbage be outside on time every Tuesday and Friday poor service Im paying to have my garbage picked up

Terrible service