Went to this store on 7/6/2021 and was catered to by an associate named Maverick. He graciously walked me through all of the ipads and gave the greatest options for my 2 and 5 year old children. His customer service was phenomenal. Please put this man in management if he is already not. I will definitely ask for him again for more purchases. My experience was so easy and care free. If you are reading this Maverick, I appreciate you 🙏🏿 and we need more like you.

My phone died and I was high-key panicking. I couldnt set up an appointment online so I showed up first thing on a Sunday. They got me in right away, listened to my problems, and hooked me up with a new phone and talked me through the setup so I walked out of there with a fully functioning phone. Everyone was very personable, friendly, and understanding. Had an amazing experience and would highly recommend!

Misrepresented their insurance product, apple care, as auto renewing. It does not auto renew. It ended only months before I needed it. No notification was given, nor did they try to help an alternative solution. They were kind and apologetic, but not helpful and left me without any solution or even an alternative solution. As an owner of several businesses, it was a sad case of disservice. Apple is no longer worth the premium dollar

Representatives are on your luck some are good, some are not. Most importantly the security person is the best. They need a raise very polite and possess better hospitality than some of the representatives. The store is clean with good ambience but dont always carry the apple product you need. Overall its good not excellent.

I found the customer service and management of the store incredibly poor. I knew exactly what I needed to purchase and was told I had to wait 45 minutes. I told the “customer service rep” that I don’t need a sales person, I know exactly what I’d like to order and pay. He said “yeah, it’s still going to be 45 minutes.” I questioned why I need to wait 45 minutes before giving them $2000. I was told “sorry nothing I can do. Do you want the appointment? I walked out and heard a sarcastic “have a good day”.Why aren’t there more people to help? It seems to be a no brainer that with the school year starting and Yale students arriving to campus the store’s management team would be more proactive concerning scheduling during the busy times.

Thank u very helpful they help me with mi daughter’s phone

Extremely nice workers and don’t wait that long for your things

Staff very knowledgeable and professional and meets the needs of its customers !

I think they are the best. 0 Viruses, strong and reliable. And dont even get me started with the beauty of what they make. So what can be done better: Prices. At least for the parts in the world where they cant afford it, lower your prices so others can enjoy the amazing products made by Apple.

The greeter sent me to the wrong place. Even though I had an appointment, I waited an extra 30 minutes for help. Then, when I bought a new ipad, the salesperson failed to advise me the keyboard was not included! Even though I asked if the new one would be backlit! Now I have to go back and buy a keyboard and a stand! That should be fun for everyone.

Small wait but got in and out excellent sales rep who helped us out

Yeah, its an Apple store. Just like all the other Apple stores. This one just happens to be run on the edge of the Yale campus. Nothing special or bad about it.

The new covid safety is amazing. I feel very safe going in today. Every one waits in line outside and we only go in when they genius is ready for you. It took me less than twenty minutes to get everything done. Great experience

The staff is fantastic at this Apple location. They are extremely knowledgeable and have patience to spend the time needed to work with you.

Very nice and clean store. Unfortunately, the way they manage appointments in the store is horrendous. I have travelled to multiple apple stores and all their appointments were seen and assisted within 30 minutes. I was waiting for assistance within this apple store for over 45 minutes even when appointment was made beforehand. By the time I was out of the store, I was in there for over 90 minutes. They really need to manage their appointment and schedules better. If their schedules cant make it within 10 minutes of each other, I think they should cut down their appointment times to 20-30 minutes per session. Or find a way to manage their schedules better.My phone Xs was considered out of warranty and had Touch display issue. I end up upgrading that same day, but turns out that it was a iPhone Xs recall issue later that year. This couldve saved myself from spending another bulk of $$$ on a new phone.

You cannot walk in and buy an iphone at 6pm. They close at 7pm! They told me I couldnt even pick up if I just buy online right away. Why do you keep the store open to 7 if you are NOT GONNA SERVE YOUR CUSTOMERS THEN?? ugh!

Friendly staff, they get you right, you dont have to go crazy to get anything

I always have a bad experience with the apple store, but i’ve gone two days in a row to pick up a phone i purchased, and came home empty-handed every time. The manager is never available. I even showed up early to one of my appointments and the rude employee told me i had to wait out in the rain until i got an email. Disgusting. I will never go back to this store unless it is to get the phone i’ve already paid for that they’re withholding from me. Worst service of all time. I wish i could give less stars. Save your money and go anywhere else.

Idk why we spend all this money for a phone and you can’t do anything !!!!

Customer service is AMAZING! Huda (I think that was her name) was the best! She helped me resolve an issue with my MacBook in a comprehensible way in no time at all! Thank you again!

The Apple Team member who helped me out getting my new iPad was very helpful

Great atmosphere. Take extra precautions of customers safety.

Employees are always willing to help me setup my new iPhone and I love it.

I love all Apple stores. This one is awesome. I came prepared to drop my Mac off for days for keyboard replacement. Instead they will take care of it in 20 minutes.

Very good experience. Good location with parking across the street. I felt safe and the staff was very helpful.

Not real impressed with this site as if I were told over the phone that I didnt have a password they couldnt help me. Would have saved me time and expense for the day.

Very helpful and nice people! Super quick and easy.

Exceptional customer service. Very happy customer.

Staff is very rude and unprofessional all the way to their shift leader who was working tonight. Woman black short hair with glasses very rude and didn’t seem to know what was going on in store. Security staff is more polite and organized than inside the store.

Fast and extremely helpful

Great service.

Extremely unprofessional service and rude manager. Incredibly long lines, zero understanding for the customer. I recommend ANY other Apple Store.

Kiara ‘Kiki’ was just so wonderful and made the repair process so easy and just fly by. She is so awesome! I had to leave my phone, so Shannon made the pickup process also super quick and easy. They are valuable to the team in New Haven, and I hope I have them when I need a repair again! Thank you guys.

Very unprofessional service and horrible product at this location of apple. I purchased a brand new MacBook Air in January of 2020, I had to bring it back within a month due to it not being able to start. They repaired it for free saying that it was insured, when I received it back there was a small crack in the corner of my screen. I called to let them know and they told me it would cost me $400 to get the screen fixed. I now am spending 1600 on a computer which I have not been able to use for my school. Worse mistake ever. The supervisor was absolutely rude. I tried to take my product to Bestbuy but they told me to go through apple because its the same company that repairs it and they change an addition cost for going through their repair shop. If I went to best buy it would cost me half of the purchase of the product to fix a screen crack. Absolutely not satisfied.

I was very impressed with how the store handled the safety measures coupled with customer service during the Covid reopening. Friendly calm and super helpful! Great staff, great product, and great company!

Crowded but with speedy customer service. Plan on spending 15 minutes waiting if there a lot of people. Everyone was very informative and happy to help me.

I’ve been to the Genius Bar there twice and each time received exceptional service. Techs are personable and knowledgeable, would definitely recommend.

If your customers have problems dont send them to a cell store to fix your problem because we will tell them to go back to the point of sale. If you sold it you fix it. do not expect us to give credits when you sell a phone out, the customer doesnt receive it, and comes to our store actually wanting a phone 😒

I have purchased iPad here and this place is good.

Had to bring in a product for repair and although I was upset it had to be fixed, they assured me they would be able to get it up and running again. Once I got my product back, the gentleman that helped me explained everything very clearly as to what had been done to fix my device.

They mix all customers into one line, so that your express pickup means nothing. Even with a scheduled pickup appointment, and everything paid online, I had to wait in the cold wind for over 30 minutes, just to spend 1 minute in the store to pickup my order. Absolutely ridiculous.

Nice place to go

We have 3 computers that require new keyboards due to factory defects . They would only take 1 computer during our 15 minute appointment . We tried to make 2 other appointments and nothing available. It’s extremely difficult getting there never mind having to go back several times for each device . Shame on Apple this is inexcusable

From customer support over the phone to visiting the store was a great experience! They helped me every step of the way on my first apple product purchase and there are no words for the level of customer service I received. The store is and has always been very neat, clean and organized. They have everything set up for social distancing, offer masks if you need one, temp checks, hand sanitizer, and frequent store cleaning. I felt very safe and comfy there and the vibes were good. I wanted to switch out the color of my phone and the process was a breeze. I got my phone, had some laughs with the staff and air high fived on my departure. Super awesome staff and knowledgeable. I will be returning on to this location to purchase an iPad for my son and was given some recommendations from the specialist who helped me and his recommendations would actually save me money. Thank you so much Apple!

Went there today as I recently purchased an iPad and needed some tech support. Even though the store was predominantly empty with about 6 reps standing around, they made me wait outside as they now have a new policy where you have to have an appointment ahead of time.They gave me the number to call, however, after waiting 15 minutes in the cold with still no response, I hung up and tried the other options.the other portions said to simply “call in and make an appointment.”At this point, I have now wasted an hour of time, still with no progress.So on the phone again.After being on hold for 20 minutes, I finally get through to someone. Hurray! I’m so happy! But then, He puts me on long holds to pull up the calendar. Then, the line goes dead. I call back again, on hold for another 20 minutes. I now get a hold of a 2nd rep. Her name was Chantelle and was very kind. She set the appointment. However, at this point it is now, too little to late.Total time to get an appointment for simple service - 90 minutes. 1 1/2 hours. Completely unacceptable.

I was greeted by a smiling person. Directed me quickly. My problem was fixed with-in an hour. I left the building a very satisfied customer!! Easy parking also! Thank you Apple.

This is the 2nd time today that I’ve been on hold for over 20 minutes, I was told to come down last week to have my phone fixed, and wait in line outside in the heat with a mask on. I was then sent home, because there is a shortage of people at the Genius Bar and given an appointment for today. Not happy

WHERES THE APPLES, I WANTED TO GO PICKING FRESH APPLES BUT YET THIS PLACE IS A FAKE BIG WASTE OF TIME, THEY JUST SELL OVERPRICED PHONES

Hey no offense to google but I think you guy need an undo button for creating your entire computer because now all of my data I had on my second account is gone so that needs to change and I know its not your fault but you really need to tell them that because people are also gonna have the same complaints and Im one of them

Customer service was very nice and helped me out a lot..

Helpful and nice staff. Adequate time for my services and super helpful in what I need. Even recommended advice, and being thoughtful of my experiences.

I have to I have to say I went there twice and they were very professional. They made me feel like a friend more than a customer they sat down and explained what they were doing and what I needed to do. When I went I dealt with Brea, Shannon, Jeff, and Chris all four employees, Showed what customer service and respect is it all about. They were in a very knowledgeable they had the correct answers when asked. Thank you for your outstanding work.

Excellent customer service

Super nice employees, I came prepared so the whole experience of getting my screen fixed went extremely smoothly. They even have me a mask and a cold water while I waited.

First, went online and scheduled an appointment to have my iPhone SE battery replaced.The closest store was a Best Buy so that’s where I chose to go.When I arrived for mg appointment the tech informed me that Best Buy didn’t replace SE battery even though I had scheduled it through the Apple store online.Next, I scheduled an appointment at the Apple Store in New Haven.When I arrived for my appointment the “genius” informed me that it would take 3 hours to get my replacement battery.In both cases I had driven over 30 minutes to each location.It would have been nice if someone gad updated the web site to let their Apple customers know that Best Buy didn’t have the SE batteries.Moreover, it would have been even nicer if the Apple store site would give an estimate of the repair time. Why even bother to have an appointment if you have to wait 3 hours.Needless to say I wasted 2 afternoons and still don’t have a replacement battery.Very disappointed. I think it’s time to bug an Android phone.

I am not an Apple fan but, I have an iPhone as a free second phone and had an issue.The guy who helped myself and others at the table was awesome!My experience was much better than two prior visits long ago.Ps the place is always crowded.GO ANDROID!!!!!!

Crowded always 😍😍

I did a contact less order July 06 and even paid extra to get the ipad delivered within the day.The iPad is defective!1. The power sometimes does not turn on immediately (as it should). Ive had a variety of iPads for at least several years, this is NOT a normal thing.2. I have rotation locked, but the thing tilts the apps in view even if theyre supposed to stay in the vertical locked set.I am waiting for what theyll do and expect this to be replaced asap.I did not want to be a victim and told everything ok then having to it get worse 12m+ and me being charged to repair an expensive defective brand new product or gave to throw this and be forced to purchase again.I am very disappointed!UPDATE AUGUST 2020I had to go to the store. Appointment.Gal who helped me out was perky and friendly. All social distance measures done.She got me a replacement & I saw poster for free airpod promo. I qualified since return and bought= refund $20 PLUS FREE AIRPODS! :)

The employees of this Apple store were very attentive to my peculiar and unique problem with my previously stolen device. Although it was actually outside their abilities to resolve, they did everything they could to assist me with the process of contacting the higher level team necessary to resolve the issue.

This is the email I wrote, I hope it reaches Someone:Hello,I was supposed to get a survey when I closed the chat window, but I did not.I wanted to send my commendation about the advisor I spoke with, Sridhar. He was absolutely wonderful. He answered my questions and was able to resolve my issue quickly and painlessly. He even joked around with me and lightened the mood (in the most professional manner, obviously).I hope this email reaches his manager and his manager’s manager, and up the chain of command. If every company hired more agents like him (including the one I work for, haha) there would be many more satisfied customers in the world.Please tell him I am sorry that I didn’t complete the survey, I honestly didn’t get the link to take it! And give him a raise and a bonus too!Sincerely,Amanda (a customer who is now loyal to Apple, formerly Android supporter!)

We Called a day in advance just to make sure if an apointment was required, they said no to just come in. The next day Drove about 30 minutes to Apple New Haven to purchase my daughter a computer. There was no line to get in but a tent outside with a few employees, and a few employees at the door. As we approached to go inside with our mask on, a lady employee from the tent approached us in a very rude way.these were her exact words woah woah whats going on? what is the problem? I was very confused, my daughter told her we were there to make a purchase, and she said well the next available appointment isnt until 1:45pm (it was about noon) She didnt even ask for our information and, we just decided to leave, to try to came back. But we didnt. It was the first time we ever went to Apple, and it was disappointing to us to receive such bad customer service. Ended up going to Apple Westfarms the next day(with apointment confirmed) and the customer service was great.

They are very friendly and helpful. This was the 3rd time had to take my MacBook pro there for some type of service and they are always respectful of me and my equipment..

So I was an apple guy for many years. Had issues with the new XS iPhone. They did not handle issue right. Didnt answer questions I had and even confused me. Long story short bye apple

Went hear to ask a few questions bout a product an had to schedule a appointment smh an they were only a couple people inside an still had to schedule

My IPhone X has had the touch display bug. After hours of speaking with reps to figure out that they have a program to fix this bug for free, I opted to take it into the store to get the phone screen replaced.If you are given the option to send it to a warehouse or bring it into this store, SEND IT TO THE WAREHOUSE!! I am trying to save someone else from experiencing what I just went through at this Apple Store. They stripped a screw on my phone trying to take it out and claimed a 3rd party tampered with it.If you DO bring it in for repairs here; take several pictures of your phone beforehand!

A VERY LONG WAITING TIME TO GET YOUR IPHONE FIXED. We are paying a lot of money for Apple products and a bad service all what we get.

My phone stop working in a work trip. I popped into this store and within 20 minutes I was walking out with a new phone completely set up and ready to go. They were quick, friendly and got me back to work quickly!

They help you and dont charge you. Again they replaced a power wire for free and gave great attention! Thanks! Great.

They are very friendly and helpful. This was the 3rd time had to take my MacBook pro there for some type of service and they are always respectful of me and my equipment..

#freefortnite I will never be shopping here ever again.

I have been to exactly 3 Apple stores in my life. I live in New Haven where the Apple store is very busy what with all the Yale people browsing and shopping. The sales people seem to have an attitude that you are privileged to have them spend their time with you rather than the other way around. The Apple Store in Clayton, Missouri, on the other hand, is a delight by comparison with personable and knowledgeable staff.What is prompting this review is the following: I am a slowish typist and I have been using Dragon on my PC for years. I recently bought a MacBook Air and Dragon for Mac and went to the New Haven Apple store to look for a high quality wireless dictation headset. There were exactly zero dictation headsets in the store and none of the three sales staff I spoke with had any knowledge of this topic. Two of them recommended that I go to Staples.It seems to me that a lot of people prefer to dictate rather than type their documents and that Apple should cater to them. Its not just a matter of convenience, its a matter of productivity. I can dictate a much better medical note (Im a physician) than a typed one. Is anybody listening?

Ok. The same as any Apple store

Absolutely unhelpful.Thought they were techs...brought in 2 year old hardly used tablet air with small color scheme issue and he had no clue.Just said buy another new one.

Good service and very helpful people and I bought a phone 📱 here the staff are awesome the give product descriptions and future and explained clearly. I really like to buy apple products very nice to work and very easy repair and flexible to handle good to buy apple products life is long iam happy to buy apple products........

Service at the Apple store in New Haven is a good reason to go Android. Chaotic environment, slow (even with an appointment) and slow after service begins (one hour or more required to change a phone battery even with an appointment!!). Cherry on top: very difficult parking situation. To be avoided.

I would like to say that Ilene and the staff at the New Haven Apple store are second to none! I brought in my MacBook Pro in to get the screen replaced and thought it take about 10 business days. I was pleasantly surprised when they told me 2-3 days!To my amazement about an hour later I got an email saying that it was all done and I could come pick it up! I just so happen to be still running errands in New Haven and picked it up!Thank you to Ilene and the incredible staff for always being courteous, knowledgeable and efficient! They all deserve a big raise!

I was greeted by a very friendly rep, Walter, who asked another rep to give me an appointment. He put me in and I was directed to sit at the Genius Bar. Then I waited, and waited and waited. I finally flagged someone down who said I was just assigned a tech and pointed to a girl. When I asked her she said no she wasnt. In fact no one was, my name was just there. I watched 2 other people sit and be served before me. Miss Keekee took me anyway and was extremely accommodating. Overall, my first experience is lousy. Ill post again when my situation with the phone is rectified.

Well staffed apple store in the heart of the Yale campus and not far from Southern Connecticut State University. Busy congested area but there is usually parking available in the lot just across the street in the paid lot in the traffic island.

Good location, plenty of parking around. The staff is friendly and fast, they understand quickly what you need.

Employees lack knowledge but this was not the case on previous visit

It’s a typical apple store. Can get very crowded sometimes with lots of people visiting.Genius Bar gets super busy with lots of people sometimes with high wait times, so try and schedule an appointment if possible

They really work with you and we ended up getting our phone for nothing. It had insurance on the phone. We didnt know that it was covered. Its was an old I Phone 4 and we have a new one. Thanks so much Sam.

Idk how much you guys pay Will, but it isnt enough. Super helpful, friendly, and fixed the issue very quickly. Thank you so much for saving the day Will!!!

I think its awful to be told its going to be an hour before your even seen. If you sell a product that is so popular your store should step it up a notch with better and more efficient customer service. This is one of many reasons I have an Android.

Wonderful experience! I had an appointment to have my battery replaced and they ran on time. My representative, Kevin, was very knowledgeable, friendly and efficient. Kevin also answered other questions that I had about service and Apple products. Not pushy, just friendly and professional. Glad to give Kevin and N.H.Apple store a five star ratings.

ALL these guys are very friendly, atmosphere is like home away from home and fast service too💯💯💯

The staff here is very accommodating, they helped me book an appointment to have my Mac book pro serviced, it was quick and easy.

Ive been told that my iPhone is completely dead and was promote to purchase another phone. quick search online i took it to iZeek downtown and apparently i had issue with my charging port they replace it and phone was back to life again. Completely waist of my time. 2 star for quick appointment.

Love Apple. Those geniuses cleaned my phone with putty. I wish I could’ve purchased some 😞. Why not I wonder?

A lovely store!I bought a magic keypad and a magic mouse there, and the staff was really interested in helping me.Thank you :)

Check in was easy everything was seamless. Compared to last time. I was regretting the experience but pleasantly surprised

I always thought that going to the Apple Store would be an expensive experience and that I would end up coming out of there empty handed or paying top price. I WAS WRONG! I had the best experience with both the staff and with the service and price! I am a loyal customer to Apple products regardless of the prices and although I try to get the best price I tried Walmart first, then Verizon and BestBuy. Apple Store they set the bar, very great customer service with Alexis and then with Mr.Ortiz because I cant remember his first name. The store was packed and I was thinking I would be in there for hours. Not at all. The people were so friendly and patient with all my silly questions about this and that. I must have asked about 20 questions to be satisfied and all the employees were friendly. I purchased the iPhone 11 with the price I could afford and the sales was not high pressured or did it leave a bad tase in my mouth. I felt like I belonged there and that I made the right choice in going straight to the Big Boys! I will certainly return in the future and recommend this store to anyone wanting any Apple products. My family and I will continue to shop Apple products and we were in and out of there in about an hour. Mr. Ortiz helped us transfer and set up our new phone with out any headaches or extra charges and the atmosphere was nice. Cool store in the center of a college town. EVERYBODY knows where the Apple store is. A great experience for sure. thanks Apple store!

I had to purchase a privacy screen! Thanks for the prompt service!

Good experience Ki Ki was quick and efficient in helping us in which direction to go when coming in with my girlfriends broken phone and helping recover her account. Thanks again.

Amazing service!!!

Had a school field trip, two Apple employees took the class on a tour around the neighborhood, testing out features on their iPhones cameras. Awesome experience, would definitely recommend!

‪Why do my #network say, searching and will not make calls, but l can surf the internet on my #iPhone 6, #apple. I thought #sprint fix it but searching is still in effect. It started when the #iphone11 debuted 🤔 ‬

Elite store. Good design. Customer service is excellent.

If I could give a negative star I would but they only gave the option of one as the lowest. I have been the New Haven Apple Store several times over the past few months and have gotten NONE my issue resolved with the IPHONE XMAX.I purchased a Brand New Phone and it has been turning off on its own, dropping my calls, the screen works when it wants to etc.My latest issue is the “Water Resistant” lie. The phone isn’t.DON’T purchase any Apple Products switch to SAMSUNG/ANDROID.

Ive never taken the time to write a review on Google/YELP/Trip Advisor/etc, but today I received such great customer service at the New Haven Apple Store. My MacBook Pro would no longer turn on but Johanna and another gentleman (cant remember his name) helped me back up the data on my Mac, and resolve the issue on my Mac at no cost. These guys are great, highly recommend.