They didnt have the hot water hooked up to the washers. You have to wash your hands in cold water too. Didnt appreciate the whole situation with deceiving people.

Manager said something to a patron who was coughing while maskless. She was polite, he gave her no trouble, and put his mask on. Takes courage to confront someone about lack of a mask, and she handled it well.

Very nice and very clean 👍

The attendant who is there is always helpful and friendly when I go to do some large rugs for my laundry load that cant be done in my home washer and dryer.

Gets the job done. Atmosphere tad worn out, but clean.

I really like to do my laundry at this facility. The staff is helpful and friendly. Always cleaning and helping those who need it with their laundry. Remembering you when you come back which I find endearing. I have met a lot of nice people there and made new friends. Nice atmosphere. Recommend it highly!

This place is adequate. It has plenty of machines but only half are working.

Great place plus vj works there one of my oldest friends

Things have definitely gotten better under new ownership!The Baileys are phenomenal business professionals.Jason knows what it takes to run a successful drying cleaning and laundromat service business and he treats people right!I will continue to keep my business with Baileys!

Run down not to many washers available that worked. $2 for a very small washer, 6 for large washer seems a bit much for such a run down place. The only upside was only 1 other customer in there.

Reasonable prices...friendly staff, could look a little better but its better than most!

Love the huge washer but especially, the huge dyers in the back!Its so much cheaper to wash all of our clothes at once and come dry them here!Great Place!

We needed to use the services here and comes yo find out the bathroom is locked, dryers take forever to actually dry and you can easily spend 30$ on just washing your cloths. not to mention the machine that dispenses bags for cloths is completely empty so it just eats up your money and the number to contact someone if there is problems is directed to a greenfield trucking company instead of actual help. this place is a fine example in why new castle sucks.

Location no longer available

So I find myself in Hagerstown, Indiana as a 10-month-full-bore-work-traveler from Michigan. The local coin-laundry buttons up at 7:00 pm and that didnt quite jive with my schedule. So I ping my friend Vicky and she recommends the Payne Coin Laundry in New Castle, and tells me that they are great; very friendly people there. So off I go. Dreading it. Id sooner buy new underwear than go to a coin laundry. Truth to be told, Id sooner crawl-naked-through-broken-glass than go to a coin-laundry. But, out of a sense of duty, off I went, with baskets, bags and hangers.Upon entering the place I come to realize that its a better deal than the prison-like disaster up the road that I had visited a few months ago. Forget the name of that place, but picture a place where old flies go to die. Horrible. Bad dryers that take forever, nobody there to assist, blah, blah.But, expecting that sort of mess, I went into the Payne Village Coin Laundry and met with Taylor; an effervescent soul that was high-energy and happy to help as-need-be. A breath of fresh air after a very trying day in Corporate America. She helped me make sense of some sort of industrial washing machine that was big enough to handle this gigantic car-cover thing that I toted in with me, amongst a months worth of other laundry. Friendly, helpful, funny...a joy-to-be-around. She then busied herself with tidying up the place, while I did my thing.Well, everything went just fine. The washing machines worked as they should. The dryers were efficient and were pretty fast really. The place is as neat-as-a-pin. But...most of all, there is a friendly and helpful person there patrolling the place...unobtrusive, but ready to step in if you need something. So, thank-you Taylor..you made my night (and I have clean laundry now...enough for another month!)Bill Blauers (Billable Hours when said drunk)

The staff is friendly, and helpful. The laundry offers self serve washing and drying, drop off laundry, and dry cleaning service.

Nice laundry. They got a couple ofwashers that 80lbs

If you have bed bugs its a great place to go wash your laundry

Outdated Equipment. Friendly and helpful staff

Nice friendly staff. Facility is very, very outdated.

Going to take care of the one on Indiana Ave too so they told me it went outta buisness

They never have hot water an more than 60 percent of their machines are broke down

Very friendly and helpful staff

This place is manned and you have a drop off laundry and dry cleaning service running.

Stay away this place have bed bugs very very bad!!

Best biggest washers in town

You can get it done here if you half to.

Average condition for laundromats in small town America,.... TERRIBLE......

This is a great place

Quite little landury Matt

Great service

Ok

Good place

Good

Good- location