Well the first time I rented a car it went smoothly. 2 weeks later when I tried to rent a car was horrible. When I went to pick up the car they told me they dont accept debit cards for 250 hold anymore but they didnt inform me of the change before I picked up my car. When i returned the car after paying for an extra day because I needed it. They charged me 297.00 and they kept the 250.00 saying it just goes away after you return the car.. So I had to call and reschedule the car. They were trying to charge me more for changing the date. They were very rude on the phone. I went to go pick up the car on the rescheduled date and they canceled it because the lady on the phone told me Friday. Went I got there they told me ì was supposed to get it Thursday and canceled it. They didnt call me or inform me. And then tried to charge me 150 for canceling the car because I was so upset at this point. And the man on the phone told me no and I asked for a supervisor who canceled it and then hung up on me. I not only lost money because I couldnt get the car but I had to pay to stay extra in the hotel and I had to go with a different company to get a car and pay more money.I wouldnt recommend Avis to anyone.

Needed a rental and wanted to drive something newer and bigger. Since I use AVIS a ton, Casey, the owner, encouraged me to make an online account! When I got there I didnt have to sign, run my card, or anything really because I had already reserved the car online! Great advice and great customer service! The 2020 Jeep Sahara I got was sweet and the top came off easily for some fun in the sun!! Would definitely rent again! Thank you!

Avis had the best rates and the pick up location was near my home. When returning the car they was no outside drop off box and the building was closed and lock with no way to return the keys inside the open office, which cause me to pay an extra day when the car was returned. I also had to return this morning to drop off the keys. I feel that this is a way to increase renew at the customers expense.

The best customer service ever! I only rent my vehicles from here. No one can compare!

Easy pick up, SUV we reserved wasnt available but they provided a better option no hassle. Friendly staff. Smooth process and great price. This location is my go to from now on. Great customer service is everything! Thanks!

Update: I need to share my experience with this Avis location which I never had before with any car rental company. I received a call right away from the manager at the location which tells me they really care about their customers. I am in Canada but she called me from states to make things right. She took time to understand my concerns and resolved them right away. I have never experienced such a professional and satisfying customer service experience with any of the big car rental companies. She resolved the miles issue but also ensured me that e-toll issue will be resolved and there is nothing to be concerned off. I wish all managers were like her who care about customer. I want to Thank her and I highly recommend this location - five star service.When I picked up my car odometer had 40,300 miles but when I checked my paperwork following day it stated 40,230 miles little mistake there, I was worried if I have to pay for 70 miles which I didnt put on that car then E-TOLL thing didnt work atleast couple places, I was worried that I will get charged for violations.

I booked my rental and didnt realize I chose Wilmington, NC 😫. They were just about to close too but that did not stop them from finding me something I could work with. The young lady said wait just one minute and 3 mins later I had a better suv than I came for. They were literally the best.

The lady who works the front desk is great! Awesome customers service she has!

The Avis representative was extremely helpful and made the experience easy. She did a tremendous job for me.

It was easy to set up reservation online. Picking up and taking back the car was a smooth transition. There was good customer service.

Everytime I rent from avis at the new castle airport location i have the best experience and always feel welcome everytime quick and easy always giving the best of the best cars and the stuff there is amazing.

The SUV was very clean and new. I was able to pick it up early as well. The Personnel was very nice too.

Recently the airport removed night drop off and there was no place to leave the key. I left the car in the lot the night before it was due in and the staff didnt charge me for an an additional day, which was great. This location is extremely busy at open until close and somehow they manage to get things done. They usually accommodate me with an upgrade if my requested car isnt available. Jessy and Cassey are awesome. Great job!

Jason gave me good service I appreciate him so much

Always fast and efficient, love renting from here

Just an overall great experience renting a vehicle can be stressful but they make it simple, thanks again....

I’ve been renting from Avis for a long time first because their rates are awesome they have a nice selection on cars and the check in and out process is pretty easy and quick I did have an issue with someone using my name and id but the manager Casey handled it for me in a timely manner. Would certainly recommend this location

Accessible, secure parking, great customer service

I always rent cars from Avis. The rental and return process is so easy and fast. The staff is always friendly. I use the Avis app, its a great way to view all the rental details.

Convenient location, gated parking and always have cars available.

The lady @ the counter was really helpful and professional

Always an easy transaction and pleasant experience.

The New Castle Airport Avis is great. A great selection of cars and the staff are extraordinary.

Always a great experience here staff is wonderful helpful and super!! Casey is the bomb!! Shes the best!!

It was fast and easy no hassle.

Great Service, Good Cars and polite staff 👍

Staff was friendly and process very easy

Because Avis employees makes you feel like you are family

I frequently rent from Avis, and am always satisfied with the facility, service and vehicles. I HIGHLY recommend removing the E-toll transponder from the vehicle. I carry my own EZ-pass, and on several trips have had the Avis tranponder record tolls even though the little box was closed. No big deal.... right. Well after a few $.50 tolls hit your Credit Card with a convenience fee of $ 5.95 added... FROM SEVERAL DIFFERENT CARS...You realize the Avis E-Toll system is a criminal enterprise. I suggest removing the E-toll transponder from the vehicle and leave it at the rental counter. I wont drive another Avis car equipped with the E-toll transponder.

I will NEVER and I mean NEVER rent from.this location again nor will I refer this company to my clients and business affiliates

The staff were polite & helpful, the office was clean & so was my vehicle!!! 10/10 would recommend!

Casey is an amazing manager and the team there makes the rental experience pain free. I refer so many people because of my experiences and I will continue to do so, thanks again Casey......

I was in an Accident, No one could give me a clear answer. One person said 2 weeks, another said 3 days, another person said 1 month, another said 2months.... the i was charged out of the blue.....this has been terrible

Online rental quick and easy, as well as pick-up and return. Nice, clean, low mileage car

I was very pleased with the quality of my vehicle. It made for a very comfortable Sunday drive.

The staff is friendly and the service was quick

Despite me going past the original drop off date and having a delinquent account, the manager was very unprofessional, immature, nasty and darn right needs to be trained on customer service. Hanging up on customer is VERY incompetent behavior.

At first it was not the best experience but then I had to return the car and Keisy immediately solved She is extremely caring, responsible, with a great sense of what customer service is

I am always pleased when I visit this location. Casey and her team go above, beyond and beyond to ensure that every rental is a smooth transaction. They are very personable and always polite. They have a forever customer in me!

No Lines and customer service from agent was good.

Nice people

The people at Avis ILG, New Castle Delaware Airport are both courteous and professional. They always impress me to go the extra to make sure youre satisfied.

Good price, nice vehicle..friendly staff.

Both cars on my trip gave me nothing but problems on my trip with my family and my two little girls in the car. and I spent my trip trying to get this situation handled thats was not an good experience 4 me and my family

Service was friendly and professional, but it was a inconvenience not to be able to drop off the vehicle after hours.

We needed a car to get around town while our car was in the repair shop for the day and everything was so streamlined... from the reservation process on the website, to the quick, seamless rental car pickup which only took a few minutes. The car was clean and comfortable (almost brand new...only about 3,000 miles on it) and the rental agents were so professional and personable which made them a real pleasure to work with. We returned the car with the gas tank filled as requested and they just took the keys, printed out my receipt and wished me a nice rest of the day (all of which took about 2 minutes). We will definitely rent from AVIS and recommend AVIS to our friends and family in the future. Thank you for such a pleasant rental experience!!!

Clean cars, competitive prices, and great customer service. My experience with this location was phenomenal. I highly recommend using their services. Thanks for an excellent experience.

Listen, Im a radio host and absolute love to share positive (and negative) experiences - to help my followers. We need all the help that we can get in this world! Imagine my COMPLETE surprise when I discovered that renting a car at this Avis location was a breeze. I hardly ever use that expression - but it was a BREEZE! Everything is low key. The agent was calm and assured and pleasant. Getting the beautiful car that I had, getting an extension on it, and returning it - all SO wonderful and drama-free that I will find excuses to return :) Truth: I had reserved at another company - but switched because Avis was more convenient. Best switch ever! Thank you so much.

Had a great experience with these folks. They are also Budget at the same airport (its the same desk, so dont go shopping for the price like I did, because its hilarious when the same person answers under the other company and kindly tells you that when you start with the same information.)They were professional, quick, easy, and only took the rental amount as the deposit. It was also handy to park there for free overnight while I had the car, although sometimes it can be very hard to find a spot.Return was easy as well. Price was decent. Good folks.

Great employees friendly environment

Start off with a few bumps in a row but all in all the manager that was on duty she made up for being kind patient and very very understanding

This was far thr best renyal car experience I had from the yime I order to the time i pickef up to drop off .

The counter rep is etreamly polite and professional.

The local desk was fine, the staff were fabulous! I think the hours are ridiculous. They should at least be the same for every day of the week.

Words cannot describe the wonderful service I received at this location. I am a world traveler and this is the first time I have ever felt good at a rental car facility. The staff were kind and accommodating. I truly cannot believe the great service I was offered. It was a delight to rent from New Castle Airport in Delaware.

Thank You to Kim,For always making sure that Im comfortable and happy with my rental. Knowing that Im going to be greeted with a warm smile, spend only two minutes to get my car, than drive off with a cleaned car and smile on my face. Thats the kind of rental company I love. The best part about it is that this is every single time. Thanks Avis!!!!!!!!!

Unfortunately, I didnt have a good experience with Avis at the New Castle Airport. First,I called to reserve a BMW for my daughters prom. I called there three other times just to confirm the car because I didnt want any problems on that day. Customer service was polite . They confirmed the car will be coming from Philadelphia and it will be nice but couldnt tell me the color. The day of the prom I received the key to the car. All I can say is the car wasnt anything what I expected it to be. The BMW was small,old looking and plain. The BMW didnt look luxury like what they had on their website. My daughter ended up taking my car which looked a billion times better. Very disappointed with this rental place and with never go back there again.

Great cars they always have what we need and great prices too.

I used to rent a car from this location every week for work. Even before I did that I always found it to be a very pleasant experience to rent cars from this location. The staff is very courteous and helpful and I am not saying this just because I know them. The location is very convenient with plenty of free parking space in case you need to leave your car there while renting. Since it is an airport location it is also very secure.

One of the best location in Delaware to get rental cars.. staff is highly cooperative

Casey at the front counter is extremely courteous and helpful she is very fast and efficient to help you get in and out never had a bad experience going here. And always have a vehicle that I’m happy with

Getting a car is fast easy and they are all very professional and quick

Clean convenient place, overall great experience. Just please make sure you pay with a credit card. The manager lady can be a bit shrewd. I have personally seen her tell quite a few customers off and laugh at them in a very unprofessional way.

Unfortunately this time I did not have a good experience from Avis. I’m rent frequently from Avis mainly at the Newark location. This time I rent from new castle airport in Delaware. The agents is nice and friendly as usual. The agent at this location rent me a car with two bad tires. The tires was smooth as a baby butt. No thread in the tires. The night I was returning from my vacation it started raining. I notice the car begin to act weird in the rain; I decided to reduce my speed, within the next 30 mins I lost control of the car and started spinning in a circle trying to get control of the car. I personally took the car to get the tires checked and I was told the tires was bad on the vehicle. Upon returning the vehicle I told the agent what happened and express how upset I was. The agent told me that he knew one of the tires was bad. Avis has definitely lost a customer and further action are being taken. This could of been a tragedy for my family.

I love avis and especially with the great help of Jessie the employee that’s in the front as soon as you walk in. He’s very polite and he got me in and out so quick and gave me a quality car that worked for me and it was very clean.

One of the best location for renting the cars.Awesome.

Staff members exhibits courteous,freindly,fast sevice

Car was in good condition. Staff were friendly and helpful. You should be aware of gas tank is not always full when you pick up. Another customer who dropped off the car at the same time as me had same problem.

I recently rented an Avis car for the first time at this location. The customer service staff was excellent. I would recommend this location to all.

Easy process getting the car. Counter guy friendly. Car is what we expected

I had a wonderful experience working with Avis and Budget at the new castle airport Matt was very accomadating and went above and beyond to ensure our needs were met. He reached out to his boss Casey and she was very helpful as well even though we did not meet her she allowed Matt to provide us even more exceptional service thaHe had already provided. Will never fo anywhere else. And I never write Google reviews so this is def saying a lot!

Professional Customer Service. Called 15 mins before closing due family emergency. They got me driving within 5 mins. Fully recommended.

Coustomer service representative Casey,,very nice & helpful,,nice cars too!!!

Friendly staff and simple pick up and returns

Good professional service and pleasant experience at the counter.

The experience was fast, friendly and overall a good experience. I was greeted with a smile and left smiling. I will rent from them again.

I loved my experience with Avis and the service. I will recommend Avis to all my friends and family.

As a TV & Radio host i rent from Avis quite often and Ive always had a good experience.The cars are always clean and ready to go and the service is always fast and friendly.Avis rental cars keep me moving.

It was a superb experience with AVIS. Staff was extremely helpful which made the process hassle free. It would be my pleasure to recommend AVIS to my friends,

My daughter paid for a rental online and went to pick up the car but was turned away because she didnt have a major credit card. This rental was paid for and she was using her car insurance company.

GREAT SERVICE AND GREAT PROFESSIONAL STAFF.

I like the way they treat customers and answer the questions very patiently.

Since Ruth sold the location going down hill. Dinged cars and rude service.

The price was good for me.

I ’m really angry, why did you deduct my money for no reason?

Fast and friendly. Car was nice, overall great experience.

Google reviews were the primary reason why I chose to start a long term rental at this location. It was a big mistake. Based on what I saw this facility is poorly managed with no regard for customer service.I was booked in for a month for a full size car with an upgrade coupon. Forget about the upgrade (the lady at the counter started laughing when I mentioned it), I was made to wait for 30 minutes for a dirty car which was smelling of smoke. And it had 5/8 tank of gas whereas they had 8/8 on my rental slip. When I went in to raise those issues I saw those guys fighting with a customer over a child seat that he had reserved in advance with his rental. The seat was filthy and broken - AND didnt have a base. I felt for that guy because he had a kid waiting and it was late in the evening and he surely couldnt drive away with THAT child seat.I was shocked to see such an attitude from the people managing this facility. I just got back in the car and drove away. Called them next day - forget about an apology they said they dont have ANY full size car available to switch me in to. The smoke smell is causing me migraines and I cant think of making my kids travel in this car. Even then AVIS at New castle airport wont do anything about it. Please avoid these guys if you dont want to destroy your mental peace.

Very pissed off. After paying for rental online, they failed to inform me that I needed a major credit card (not Visa debit bank card) to pay $100 deposit once I went to pick up car causing me aggravations.

The staff was really helpful, courteous and made it a easy transaction. I would rent from them again.

They have only one person at the counter and doesnt know how to do the job. Too slow and acts like you have all they for them. Poor service overall.

Avis personal are always courteous and professional

Fast fun and friendly staff

The two ladies who work the counter are so profeesional.

Great customer service

Awesome service, thanks Cassie

Fast, convenient, efficient and friendly staff

Easy rental pickup and returns.

Fast, convenient service, friendly staff

The Avis New Castle location is THE BEST

Very good staff.