Don’t go here, it’s better to order the stuff and take care of it yourself. This place is a JOKE.

They were quick, kind, and helpful. Best you can ask for, will definitely be using their services in the future!

Thank you, Tire Barn, New Castle, IN. My father needed 5 tires. They had them in stock and went to work on them immediately. He was out of there in record time. Great job, Chris and crew!

Horrible customer service, went in today with a fleet enterprise work vehicle and was told they couldnt accept payment over the phone for four brand new tires even with me based out of Columbus Ohio for work. Gladly walked out of this establishment and took my business down the road to Big O Tires and they accepted the payment from my boss over the phone in under three minutes.

Stopped in to get pricing for a set of tires and I got Lucky.. I got a good deal and got them all put on my van in just a couple of hours, was great service and friendly workers!

Good work, nice guys,Not cheap

Got a great deal on 2 tires. they got me right in. Had it done in good time too. Professional and cool employees. Great job guys!!

Great place to come and get tires. Awesome prices and got a great deal on the tires I picked out. Got them ordered and shipped pretty quick and got them put on the day they come in. Would very highly recommend them if you are close to the area.

Thank you so much for help with my tires. 😁

Great price! Great service! Would definitely recommend to others.

In short, bad customer service. Didn’t feel confident in work staff.Long version, there was no one at front counter. Stood there for several minutes caught one of the workers as they were walking thru. Asked if anyone worked front desk said no. No one wants to come into work. He said he would get me in next. He goes to get my vehicle and when he pulls it in the bay another guy says no that is not next. Then pulls my vehicle out and helps customer that arrived after me because first employee didn’t put it in system. Explained guy who says he is the counter person he says too bad without ticket can’t do anything. Told him my concerns and he didn’t care.

The guys here at Tire Barn took care of my tire needs in a timely fashion for a reasonable price.

Tire Barn has repaired tires for me on different occasions at no cost. I told them I would recommend them to anyone.

This visit was good, New people. Previously the counter person and help couldve cared less.

Needed a trailer tire put on was only there about 15 minutes and on my way. Excellent service!

Badass Tire shop, honest hard working men. Best deals in town, willing to match prices.

Been going here for tires for years. Always professional yet personal people.

This was a good decision that I stopped in there for the first time today to fix my tire when I came in I didn’t know what to expect or what kind of service I would get I just knew my tire was losing air when I came in Jackie was at the desk she was so friendly immediately with a smile took care of me told me what to expect then chad the tech came out and explained it was a sensor only and showed me what to do next time I will be back if I ever need service again and I would recommend just from my first experience

When and got air in all for tires for free not paying 2 bucks for something we breath good service and very polite staff thank you tire ☺️Barn Mrs jones

Jacque was unbelievable in explaining with detail each penny of my total cost of 4 tires plus alignment. I spent quite a bit of money on new Michelin tires and I wanted to understand the breakdown. Adrian was especially nice earlier in the week, too. You will be smart to choose Tire Barn in New Castle for your automotive needs. They are friendly and courteous and relate well to women doing business, importantly. Well done, Tire Barn!!!

Did a wonderful job replacing the tires, was in and out in good time. Thanks for the great service!

Thank you very much guys!Jackie was great!Helped me get two new tires. And was very excellent service. Just in time for the holidays :)

Thank you for getting me in and out today with a new tire mounted and balanced quickly so I could get to work. Even though my junk wheel was thrown in the trunk since I threw the donut in in a hurry, the tech was nice enough to remove my jack, 4-way and everything and put the donut back where it belonged and got me out of their with a nice new tire! Thanks Jackie for getting me in and thank you to the Techs for getting it done! 12/04/2019

Ray hooked me up today! He patched my tires, explained to me what all was going on and I really felt like he cared about giving me the information. A lot of times people see a young woman coming into a tire store as a chance to take advantage, but he really helped! Also, he made me aware of the different tires I can buy in the future, comparing price points for me and giving me a visual. Very happy!

Best service you can find when it comes to your tires! The manager even takes it upon herself to help you. Even busy/close to closing time. They never leave you disappointed!. They’re also really good at helping you not spend a lot of money. They’ll give you the BEST, but lowest priced parts they can find.HIGHLY RECOMMENDED

Good prices and deals

I went in to see if my flat tire could be repaired. It could not. Then they told me, they could not sell me just one tire for my jeep because changes in tires would rip out my drive train. Hmmmm I have a donut for a spare. Went some were else and was taken care of.

Jackie & the crew went above and beyond helping find my rims and tires. Jackie took her time making sure I had rims that I would love and the best tires. She wasn’t just making a sale she was making sure I was happy with my decision. Customer Service right on point!!! I will definitely refer my family and friends to the tire barn warehouse in New Castle In.

Great experience. Staff went out of their way to find the exact set of tires I wanted, same day with only a few hours notice! District manager personally delivered the tires and they got us out the door with great service and competitive price. Will absolutely come here for my next set of tires!

Great service and great prices. I shopped 2 other places around the corner and tire barns labor prices were much lower. Good to see tire barn does NOT have the get as much $ as you can attitude. Highly suggest and I am a car guy.

I called Tues just to get a quote on new tires, I liked what I heard with the price....they got me in Wed, called me with a price for another issue I had going on with my rear shocks(I asked them to check it out, they did not go looking for something else to fix) I really liked that price as well, so I gave them the go ahead! They had my van completed and ready to go that day! Jacque(I hope Im spelling that correctly) was super nice and helpful! I highly recommend Tire Barn!!!😊

I believe that this is the #1 place in town. Amazing workers and great service. The manager and workers work at there highest ability and do the best they can to keep there customers satisfied. Reasonable prices as well.HIGHLY RECOMMEND

Great customer service! Ray was very knowledgeable and incredibly helpful. Everyone that I encountered was very welcoming and made my visit very pleasant. I will definitely do business here again, as well as recommend them to anyone. Thanks guys!

When they are made to find a minimum of two other issues with your vehicle, thats just bad business ethics. I took my car to a trusted mechanic and... Surprise! Nothing was wrong. Dont trust them!

I had a tire going flat. Got to the New Castle Tire Barn just as it opened. Im assuming that Jackie the person that waited on me is the manager. Shes the reason I go to Tire Barn. She is professional trustworthy and always explains to me whats going on. My tire going flat was a big thing to me they had it fixed in no time explained it was in good shape just had a small screw in it and they fixed it. I left happy with a smile on my face. She made my day just by being kind and taking care of things for me.

Great place to by tires. Jackie rocks

I made the switch a year ago from poor customer service and the way the manager treated his employees at another place in town to Tire Barn and wish I would have done it sooner. Every employee I have encountered at Tire Barn has been helpful and polite. Customer service goes a long way!

I has to stop at this Tire Barn for an emergency replacement of one of my cars tires. We were traveling from Indianapolis to the east coast and on a rest stop another driver alerted me to the fact that a bubble had appeared on the outside wall of my tire. We found this tire barn, after some initial searching and they replaced that damaged tire quickly within an hour. We were able to complete our trip without any further incident.

I bought my tires there. One of them went flat. They fixed it and put it back on for free. Everyone is friendly, from Jackie at the same front desk to the guys in the back. Service after the purchase is important in choosing a tire store, and these folks are excellent. I highly recommend them.

We have had two different tires repaired in the past month. They are fast, courteous, and professional.

Ray is the bomb. So nice and accommodating. He made sure I got the best deal available. I will return for the next three tires.

If you are looking for a business that stands apart from all the others, Tire Barn in New Castle is the BEST!!! Customer service is top notch, the staff is so friendly, so knowledgeable, and go out of their way to give their customers the very best!!! We have been customers for years, and will ALWAYS continue to support them!!! Great job everyone!

Tire Barn in New Castle is great! I was told by a dealership that my tire could not be repaired. I spoke with Jacque and she told me to come in and they would try. Low and behold the tire was repaired! Since then thats the only place Ill go for tires! Ive bought several sets since then and recommend them to all my friends and family.

I had a tire rotation. The people there are friendly and courteous. I think I waited 30 minutes. The waiting area was clean and had a TV. My experience with tire barn was very good.

Ray did a wonderful job. Fast friendly and courteous. Would definitely recommend coming here. We are from Mississippi and he had us in and out in no time at all. Thanks Ray!!!!

Ive been a loyal customer ever since I could drive. This place to used to take great care of its customers. Specifically its loyal customers. I previously rated them at 5 stars but had to change it.The last several times that Ive been there I havent received friendly service. I feel like Im just another number. They used to do things for you like offer to rotate tires etc. Now the nickel and dime you death. It seems like their solution to everything is to buy new tires and if you dont do that or cant afford to, they dont offer any other suggestions.Taking care of their customers used to be their focus, but recently it feels like they just want your money and as much as they can get.

Very awesome people! Thank you guys so much for the good deal on tires! Very friendly place! Service was excellent! :)

Ray was so helpful and understanding.It wasnt my pay week and he didnt charge me! I had my three children with me and got us back on the road safely! Tire Barn Rocks!

I wouldn’t go anywhere else to buy tires! This is an awesome store! Thank you Jackie for all your help!

The manager Jackie and staff always do a great job with either a tire purchase or service. She is always kind and considerate of the customer

They did a great job with the service I would recommend this for everybody. It was so fast that I was only waiting for a few minutes. Thank you so much.

Only tire shop in the area that had our tire size after a blowout, and service was very fast. Jacky from there was extremely helpful too.

I called several times with questions and always greeted with great attitude. Great customer service and deals. I highly recommend them to anyone in the area.

I would recommend to my family and friends. Excellent service and price.

I come to tire barn to get my tire fixed. The staff is very friendly every time and when I needed a new tire they were fast and informative with the options I had. Thanks guys

In New Castle visiting our son when e had a low tire warning. They found and repaired a hole without even charging us because of the slightly long wait time. A great place to do business. They will be my tire shop when I move here next year.

Excellent service. Thanks so much for the professional and positive service that is shown to the customers. Very satisfied with Tire Barn. Thanks Jackie and the amazing employees for an awesome experience. Be blessed

We suffered a flat in the middle of the night driving cross country with a spare in the trunk which we discovered was also defective. AAA was able to get us to the tire Barn where we stayed until they opened. We learned this car has unusual tires and the tire we had could not be repaired. The amazing staff here found a lone tire 45 minutes away, had it sent over to this shop, mounted it and we were on our way. 7 hours later we are still on the road and the tire is surviving the pot holes. I can’t say enough about the superb customer service we experienced. Thank you for taking care of us!

Great service the technician stayed after closing to make sure my car was done.

Great business! Highly recommend it. Helped me out in an efficient manner when a nail got stuck in my tire. Thanks so much!

Jacque Tate was very helpful and friendly and makes sure you leave happy and satisfied with the job done. In fact, when I was there she handled a very irate and totally in the wrong customer with class and understanding. A +++++

Did not even fill my tire up. Left after getting it fixed. Had to put air in it.

Awesome place awesome people definitely recommend going here over other options...

Great service! Courteous employees and super fast!

Thank you so much for getting me in so quickly and fixing my tire. Very friendly service.

EXCELLENT Customer Service with competitive products and services. I have always felt as though the personnel cared more about the customers satisfaction than them just making a sale...and to me that is what keeps me going back.

Had an appointment first thing in the morning and was in and out in no time.Updating to one star review. I would not recommend the tire barn in New castle. The last three times I have been in there I have allegedly needed $900 -$1000 dollars of extra work done before they would even touch the tires. The last time I was in there I needed $1000 worth of tie rods before they would do an alignment and my teenage daughters took it in for a low tire reading. I took the car to two other garages to have the tie rods replaced and bot places told me the tie rods were in good condition.

Recently went here for a new tire. They over charged, and didnt bother to check the condition of the rim or the tire pressure, and I ended up having a flat on the new tire the very next day thanks to their neglegence.

Done a fantastic job. The guys up front were very knowledgeable and very professional. I will be a return customer.

Jackie is very professional and nice. Does a great job. They r fast and efficient

Very good, efficient service. They even helped me with a problem that wasnt related to tires, and no charge for it. Happy to recomend them.

Everyone was very helpful, in at 9 out by 10, and on my way. Thanks for doing a good job, very happy.

Jacque was friendly, professional and the work was done immediately. I live in Muncie but chose to come to New Castle because I have heard good things about this location. Thanks to New Castle Tire Barn. I’ll be recommending your location to my friends in Muncie

Excellent service. Always professional and courteous. Ray has been very helpful.

I was just down there to have my daughters car looked at, I was given a long list of things wrong with her car. I took it to have a second opinion. NOTHING you told me on the list is wrong with it. She has a bent rim that’s causing the shake in her car and that’s it! I will never be back to this place again!

Fast, Super friendly service. I’ll continue doing business with going forward & would recommend to others.

Great place to do business. Tires are priced right and repairs are quick and easy. Highly recommended for best place in New Castle to get good service.

Ray king helped me a few days ago. Gave alot of good information without feeling pressuredfor a sale. Definitely go back!

When you walk into a place and they say right off the bat can I help you...and I just had a few questions ...that is good customer service ....you ask for RAY he is the right man to ask for he was friendly helpful and was very good at his job....Tire Barn highly recommended..

Very nice and friendly, clean waiting room .I do refer you to friends

These are some fine folks to work. Very satisfied.

JACKIE was awesome to work with as usual. They got me in and out in a very ti.ely manner. Thanks again.

Ray and his team sis a great job at helping with my tire and making sure I knew all of my options.

Great Hometown store, Ray King and Jackie Tate were very helpful and courteous .They help me get the tires I needed .Great customer service .

Good service, great job for a great price cant beat it. Puts other tire dealers to sham!!

Jacque always goes above and beyond to give superior customer service, head and shoulders above the rest! You will get the best value for your money along with a job well done! Thanks, Mike Werking

Experienced great prices and excellent customer service! Best in the area!

Best place to buy tires

The team in the New Castle store works really well together and has some good mgrs. they treat people really fairly.

Every thing was very good got us in and out ray took very good care of use

Jacque Tate was very knowledgeable and pleasant to do business with. Highly recommend this place.

Tire Barn is the best place in New Castle to get tires. Great customer service, at a great price.

The girl that mans the front desk is very knowledgable and helpful. She is the main reason I return to tire barn

Ray provided excellent customer service when assisting my husband with a nail in his tire.

Brought in a rim and old tire to have new tire put on quick and painless

I bought 4 tires for my Grandaughter5/1/2019I received the credit card bill today5/20/19. She just called has a buldge in her tire. Says you will not stand behind it.I am meeting her in muncie to get her a new tire.But not at tire barn. Word of mouth is the best advertisement I am not a happy Grandmother.

Ray was very nice got me in and out fast best service thank u very much

Jacquelin is the best! Shes always personable and always able to get me right in. Her service is what keeps me coming back!!

This is the best service I have ever had and service guys were excellent at there job

I had an excellent experience at Tire Barn New Castle! I recommend several of my friends to go there.