I worked with Mr. Franzi. A company, and employees, who do EXACTLY as they say, in a direct and helpful manner. Prompt and precise service in a consumer driven direction. The easiest and most courteous service with no parallel or better. I needed a car, beyond the regular expectations, and Phil Fitts Ford delivered in an exceptional manner

Service was great! The body shop did a WONDERFUL JOB fixing the damage on my car and the repair time was much shorter than I anticipated. My car literally looked brand new after repairs. I have had previous repair work done on my car at Phil Fitts and it was great. Tony is great and really knows his stuff! He was a pleasure to work with. Michele is a sweetheart and always a pleasure to work with. Im a stickler for good customer service and the staff/employees that I have dealt with (body shop, cashiers etc) at Phil Fitts have exceeded my expectations!

Working with Eric A. was a pleasure. He made the process very easy for me and I would definitely buy from him again. Definitely the best salesman I have ever dealt with.

Great Customer Service from Brian H,! He went above and beyond with his customer service and helped me get a new Truck

Phil Fitts has always been the repair shop (body) of our choice. They take care of everything start to finish, including helping us with rentals. The body work is impeccable. Tony does a great job.Highly recommended.

Following my most recent “deer attack”, my car was repaired over and above what I expected. The paint blend line is invisible. The car was returned looking perfect. Thank you, Tony, and of course your talented body shop crew.

Every time I have taken my car into Phil Fitts Ford they have made me feel like part of the family. My service advisor, Jim Cartwright, provides quality satisfactory work and I really appreciate him, the techs, and the whole Phil Fitts family. Thank you.

I just purchased a used Ford Transit here and could not be more satisfied with the service I received! Boone, the salesman, answered all my questions promptly and Sylvia made the financing process so simple and quick! Boone was very transparent with me and the price was very competitive! I wish I lived closer because I would recommend this dealership to anyone looking for a quality used car.

Rod made my new Bronco buying experience great!

Awesome experience best ever buying a car!!!! Devon and Eric were great did most everything online and they got me in an amazing Jeep! If your looking for a car give Devon a call!!!

I dealt with Tony Oliva a local guy Ive known for years. Tony is top notch and youll never regret dealing with him. The work Ive gotten out of Tony and his guys as always been good and dependable. Rest easy if you have Tony taken care of you!

Needed air bags done and it only took 3 hours! Very friendly and considerate! Definitely will be going back!

Usually, purchasing a car is a long drawn out procedure. I enjoyed the speed and professional attitude here. From the test drive to leaving with my Connect van, I was made to feel special and at ease. I would say that this place is tremendous. I drove over an hour to do business with them.

Tony and his body shop guys did a fabulous job. And the detailing was just the pick me up I needed. Thanks🤗

We were thrilled to find the Ford we wanted and NOT....white, silver, or black!!! Our Ford is BLUE!!° YAy!! Devaughn, our salesperson, made everything so quick and easy. He did suggest other models, we wanted the blue one. He even helped get our trade in Sylvia the dreaded sign here person explained all the stuff about the warranty and made the sign here not so bad!! We highly recommend Phil Fitts Ford & Lincoln.

Phil Fitts Ford is the best! From Luke in sales to Kenny in service, you will not find a better dealership to deal with. Friendly, knowledgeable, and customer oriented staff make Phil Fitts the place to find your next vehicle.

I had battery issues and the service department got me in and fixed the issue promptly. This was just before close of business day. Much Appreciated

The folks at Phil Fitts are friendly and knowledgeable of their products. Phil Fitts is the only dealership in New Castle that I trust. I’ve purchased my last 4 vehicles from them after bad experiences with the other major dealer in New Castle.

The work they did on my Dodge Challenger is flawless. From paint to installation they payed very good attention to detail. They also did it in a very short time frame and even detailed it spotless before they returned it. I will definitely be returning.

These guys are the best!! Got me in for a quick appointment other dealerships could not do. Needed to get to other appointments so they offered a loaner car. Repaired my Escape within an hour and was under warranty!! This service department is fast and very efficient and they do with a smile.

Everyone at Phil Fitts Ford is a joy to deal with. Polite, courteous, and friendly... they treat you like family (actually better, LOL). They also beat other deals offered elsewhere. From the boss Bill, Rod Franzi in sales, the service dept., and Michelle and Tony in the body shop... just downright pleasant!

Pleasant buying experience! No pressure and super fair trade in value on our truck. Good pricing on new one we purchased also. The salesman was Brian Heitch and was a great guy to deal with! Look him up!

I has the greatest sales guy who went over and beyond for me

Always a great experience. Looking for a Ford? I recommend buying here.

Staff is friendly, had my purchase ready to go when I got there and the paperwork was in order! Fast, easy service!

Emily at the front desk was awesome. Thorough evaluation. Candid and fair pricing. Excellent service all around!

ALWAYS A PLEASURE DEALING WITH ROD....THIS IS LIKE THE 4TH VEHICLE I BOUGHT WITH HIS ASSISTANCE..........FOUND A SWEET LITTLE LINCOLN THIS TIME.....!!!!!!!

Worth every second of the hour and a half journey from my house to their locatio. These men & women are so so so so professional. Great service & great attitudes . Thank you so so much !

Wow what a great job they did on my Dodge Ram. It was like a brand new truck when I got it back. Would go back there in a heart beat. Thanks for the outstanding job.

Such a great experience! If your going to see a salesman see Brian! He took care of me and got me into a fabulous vehicle!

Ive had nothing but issues with my purchase since buying last year. I just had to replace all four breaks and rotors. I feel like they buy used and do the bare minimum before selling again.

Fitts Ford gives superb Custer service. They fit me right in to install a new battery. We get our vehicles serviced there on a regular basis. Thanks Fitts Ford for taking care of us.

Luke was amazing. He was very talkative and made me feel comfortable. He also listened to our concerns and helped us find the best deal. Even after having the car for a few days, any issues I could contact him and he took care of it. Would recommend!

Excellent service as always Kenny takes good care of us Beautiful facility also

The Salesman, Albie Mangino, makes you feel like you are the most important customer there is, going out of his way to fulfill your every wish. You walk away feeling like they truly care about getting you the best possible deal on the best possible car to fit your life. I drove away in my new car feeling like I was part of the Phil Fitts family.

Drive the extra 20 minutes or so to New Castle for your service. I used the other Ford dealership, was treated very poorly and had work done on my van that had to be corrected after being overcharged. Jim was great and honest. I definitely will go to Fitts for my service needs

We’ve been dealing with Albee Mangino for many years. Albee is a professional and goes above and beyond for his customers. He makes sure you are satisfied and leave with the car you want! With Albee you’re not just a customer, you are family!

I could not be happier. The dealership went above and beyond to meet my needs. They had great communication throughout the process. They put me in a vehicle that I really wanted quickly And with decent long terms. I’m over the moon at my experience with Phil Fitts Ford. Brian Heitch was awesome to work with. If you’re going to buy a car that’s the guy to speak to.

Awesome body shop! My car looked brand new and the body work and paint looked flawless. They had my car in and out in no time! This is by far the best experience Ive had at a dealership and will continue to have my escape serviced here and will come back when it comes time to purchase a new vehicle.

Amazing to work withMade sure I got exactly what I asked for, price and vehicle!!I highly recommend this dealershipI’m out of state from them but will return!!!

Purchased my first new car in well over 10 years and can not say enough good things about Devaugn Smith! He made the process so easy and I feel really great about my purchase. If you are thinking about a new car make sure you see him!!!

Absolutely amazing, Phil Fitts Ford in Newcastle,namely;Rod Franzi and Sylvia, took such great care of my wife and I, we were told what to expect and they delivered in fine fashion, I would highly recommend them to my family and friends, treat yourself to amazing. Thank you so very much.

Honest and fair. Nice doing business with Phil Fitts Auto Service

Best deal we had @ Phil fitts, we came happy to check the car until we walked out happiest with best deal.SPECIAL THANKS TO THE MAN BEHIND OUR DEAL MR ROD MAY GOD BLESS YOU & YOUR FAMILY THANK YOU SIR PEACE.

Great service had my car towed there on Thursday had it done on Friday and my appt wasn’t till Monday would definitely recommend them Jim was excellent to work with

The salesman who assisted me was very helpful. He went out of his way to in sure that I got a car. He also went out of his way to make sure I got insurance. I would recommend your dealership to anyone.

Awesome dealership. 2nd car

These guys are great. Took care of me with no problem. Thanks guys.

Number one, why would u contact a customer on Easter Sunday, I know, not in your control. Seems to be a lot of that going around.Two. I specifically asked service prior to my appointment if they could align a 1984 Trans am, Jim said no problem. Then the phone call, we cant align it we dont have the right tool but we still have to charge you because its on the rack. Typical, and its about the charge.Third, you inspected the vehicle and you passed it. I got stopped on the way home, 4.6 miles, the trans am had no brake lights. Seems a bit odd after the inspection to have such a simple issue missed.Lastly, my 17 yr old son will be driving this car after I take it to a garage that can fix the items you said you could fix.You wont respond or do anything about this issue, thats your style, but we will.Happy Easter

Kenny (Service Dept) set me up for fleet service in less than 5 mins for the very next day. Work was finished well before the estimated time. Will definitely use them for all of my fleet care going forward.

Outstanding team. I showed up with an appointment scheduled on line. Appointment did not register on the books. No problem no sweat. Leave the car come back in 2 hours. Everyone happy to be there from the clerk at the service department to the cashier. Very good experience.

Tony Oliva did an excellent job repairing my truck after I was plowed by a USPS truck. He kept me informed every step of the way. Truck looks great & they did a great job detailing the truck after the repairs were completed.

Great friendly service. Always a pleasure.

Great experience, great people and communication. They did an amazing job!

Phil Fitts Ford and Luke Lord has always provided us excellent service and vehicles.

Went up to look at cars and found a car the same day. They really work with your budget and try to find the best fit for you ! highly recommend

Sales tech was friendly and helpful. Key synchronization done successfully! Thank you!

Fast friendly service... Best experience purchasing a car I have ever had...

Absolutely blown away by the service and deals at this amazing dealership.I worked with Darius Carter and he went above and beyond to get me the best deal for me on my 2011F-150.The entire sale process was smooth and very convenient.Highly recommend and I couldnt be happier with my experience and purchase.

I recently got a vehicle from them and I am very pleased

Everyone was super nice and it was good to not be pressured into buying. Best buying experience I have had buying a car. Rod Franzi was great to work with during the purchase.

The staff at Phil Fitts Ford is like family!They are professional and respectful. I have been a customer there since 2006 and I have always had positive experiences. 😊💯

Courteous, helpful and didnt have to wait more then was told.

I needed an oil change and had a misfire on cylinder #1 at startup. They completed the oil change and found an engine issue that required replacement. With no interuption of useage they are ordering me an engine. So far this process has been great! I recomend Phil Fitts Ford & Lincoln to all that are in need of a more customer oriented dealership. Thanks Guys!

Good relaxed buying experience for 2 vehicles. When I had a vehicle checked out they charged me nothing because they found nothing and Kevin at the service desk is respectful. We also have a chevy from another dealership that needed a mirror replaced and I chose to have it done at this Ford dealership because they are easier to deal with then the well known dealership around me that sold me the car. I recommend this dealership when you are vehicle shopping.

My experience at Phil Fitts was wonderful. After totaling my vehicle Tony Oliva was a huge help to me with the insurance agent and helping me find the perfect new vehicle. He along with Albee Mangino were great in helping me get into a new Eco Sport! Everyone there was extremely helpful and nice. I’ll definitely be returning!

Always great service. The detailing shop consistently does a fantastic job. Won’t take my car anywhere else.

Terrible place brought a jeep next day jeep wouldnt start I have put in new alernator, starter, and battery and still dont start when called back said they dont work on jeeps then why sale them...

Phil Fitts Ford went above and beyond in repairing my car mirror which was shattered due to a collision with a turkey. The employees there are always welcoming and professional.

Always a good experience with service. Kenny takes good care of me.

Made an appointment, got there early, they took me in early, and I got just what I needed, plus they inspected my pickup truck, advising me about the remaining life of my brakes. Cost was very reasonable! Happy with Fitts Ford!

Scheduled appointment for recall in 2 days arrived 15 minutes prior to appointment alerted service bay with horn pulled in, checked in with service, directed to lounge comfortable atmosphere 20-30 minutes later Kenny the service manager greeted me with my keys we thanked each other on with my lifeThanks Phil Fitts

I just bought my 3rd Lincoln. Customer service was great. I would highly recommend Phil Fitts Ford for all your car needs.

Great sales and service department as well as finance. Fair and honest. Thank you Albee and Tony for an amazing job. Would recommend this place to anyone.

Frequently use both the service and parts departments and both are very polite, helpful and professional. Highly recommend them to everyone!

Phil Fitts Ford and great. I have worked a lot of the service department and some of the sales department and have always walked away feeling good about my purchase and service. I would recommend to anyone!

Excellent service. Very nice staff.

This was probably the easiest car buying experience I’ve ever had. Albee was great. Eric in finance was great. The guys who prepped the car for us were great. The car is great. Zero complaints. We will definitely be back for our next ride!!! Thanks to everyone who made this so easy.

Tony Oliva is the best Body Shop Manager around!!! Keep up the great work!!!

The people always try their very best to make servicing a car a pleasant experience. They treat me like family and have for over 37 years. Love your team!

I have always had great service at Phil Fitts. Prompt return calls and friendly people.

I scheduled an appointment for our truck inspection. 1:00--first appointment after lunch, right? 40 minutes later I went to check on the progress--they hadnt even started on it yet. Im not certain why they even bother to schedule appointment times. This truck had a TOTAL of 1450 miles on it--less than 1000 more than the previous year. The service department knew this going in so it was a pretty safe bet that it wouldnt need anything to pass inspection. It would have been an easy in/easy out, had they just handled it as such. Worst yet, they did nothing to keep us informed while we waited in the showroom. Very poor customer service. Our time is valuable, too.

Your service managers are the best that I have dealt with. Your service quality is good and quick. I kwill continue to do business at Phil Fitts.

Very happy with the way things went. Tony was very helpful and so was the secretary. Thanks again!

Our salesman Brian was very friendly and helpful. Great experience! Thank you

I bought my vehicle fresh off of the lot from them. When I went to pick up my vehicle after they fixed something that was recalled, my boyfriend noticed a very large dent in the front d/s bumper. I called the shop and they refused to fix it. They even took it further and tried to say that my boyfriend caused the damage. Talk about adding injury to an insult. I have never been so disrespected by a company before.

These guys are top notch! If youre anywhere near the area and looking for a new car these guys will work with you to make it happen on whatever you want! If I could give more stars I would. Mike Heitsch and the entire crew was really attentive and made the entire process fast and easy. Will recommend these guys to anyone!

Awesome as always . Quality work done with a friendly knowledgeable staff

A totally excellent transaction.

Great service. Very fast.

Awesome service. Ken and his staff are the ultimate professionals.

Service department was great taking care of getting the recall on my vehicle handled.

Great service!! Albee Mangino is the best in the business!

Top notch service and expertise renderedCoordinated car rental and return as well

Kenny Carter has always taken great care and serviceof my vehicles. No one better to work on Fords.

I live an hour away from this place and worked out a informal deal over the phone with the dealer. When i show up to look at the truck, it has a huge oil leak and the check engine light on top of the truck cosmetically being repaired. I knew about the cosmetic stuff but was not aware of a check engine light or the huge oil leak from the oil pan of the truck. I then speak to the sales person who says well can we work on a deal if we fix all the concerns you have and i said yes that would be good, when he speaks to the manager about the deal, the salesperson comes back and states they mispriced the vehicle online and the price is actually 5k more than what was listed online, but i could buy it for the mistaken price if i purchase it as it sits...what a sham, It appears they were hoping no one would see the oil leak from the oil pan and could make a quick dollar off the sale of the truck. I would not trust anything that comes from this place...

Very friendly, welcoming place. Work was awesome. Very pleased

My son works here they treat him like family its a great dealership.

Service was great. Car wash terrible

Quick, courteous service.