9-22-21 This store is awesome, Moe is the man! I had only brought 3 of the 4 items I needed to return and it was already 7:03pm. Moe let go go home real quick to pick up the 3rd item, he opened the door at 7:10 to let me return my items (which today is the last day to return all the items back to Amazon) If it wasnt for Moe I would not be able to get my refund for all 4 items. Thank you so much Moe, you get 10 stars bro!

Monday, 24 May 2021 @ 2:25 Pm. Came in to check an amazon package that states “unfortunately, package was not delivered and holding at carrier location for pick up” . Lady at the service counter told me my package was not delivered, and I told her that’s why I’m here. She checked website and told me it states not delivered again with an attitude that seems like I’m bothering her. Then she tried to explain to me what the status on Amazon means which I did told her I perfectly understood what it means when it states “holding for pick up” and that is the reason I’m checking if they have it. Instead of telling me that UPS will try to attempt delivery again, she then again told me the item was not delivered. Total lack of customer service and does not have the right attitude to work in customer service environment. I love this location but with an employee like her, you will lose customers. If she’s not happy with that position, time to get another job.Tuesday, 25 May 2021 @2:30 pm. Went back to pick-up my package. Stood in line and was called by the same employee that provided service the previous day. She asked me what I need help on so I stated I’m there to pick up a package, she asked for my ID which I provided, after she read my name she asked me if I wanted her to provide the service. When a customer approached you and given you what you asked for so they can get what they need, that means the service is welcome, don’t create another issue or scene. Just do your job and both customer and employee are satisfied. At the end, the other male employee stepped in to complete the issue of my package and asked me to get service on another location in the future and when I asked the lady for her name, she refused and covered it with her hand. For the owner, it’s all in your CCTV for review.

Extremely nice employees. Moe went above and beyond for me. Absolutely great service would recommend this location to everyone!

I had an amazing experience at this location. Gaia was very attentive and informative. She helped with all my needs, and explained everything in the best manner possible. I would definitely recommend this UPS store and employee to anyone that has the slightest doubt in mailing situations. I will definitely continue to use this business.

I’ve always had a great experience here! It’s like a little family! I always look forward to going and seeing Rachel who is always very attentive and nice. Overall great!

I went into the store & saw a line out the door, I really hesitant on waiting but I am glad I did. The employees noticed the line and worked as quickly as possible. Especially this young lady named Rachell, her great attitude and smile stood out the most! She was helping multiple customers and took care of all my questions/concerns in regards to my package.

Good service we got at this store was kind, courteous and highly professional in every aspect. Thanks for all you did for me and my wife. Special shout out to the manager Rachel! She made us feel like family

Had a great experience Moe was very helpful and great customer service, would recommend to my friends and family.

Quick service. The workers at this location are extremely helpful friendly attentive. Exceptional thank you to Gaia for her effort and time to professionally serve the customers and their needs. I will always recommend this store. Good location plenty of parking . Thanks ! job well done.

Theyre lucky I cannot give less than one star. They have bad customer service and an extremely rude manager. I will not be returning and I hope anyone who sees this does the same.

Had an Amazon package that needed to be returned. Arrived and gentlemen told me that the label needed to be printed and not able to scan code from my phone. He explained that I would need to email the label directly to the store. Upon asking what email address, he points behind me and tells me to look at one of the 10 signs on the other side. Asked which sign, his response is the sign by the computer(there were 3 monitors, 1 was being used by the other clerk and other 2 empty). Then asked which computer, his response is to point at the business cards that were right in front of him. I pick up the business card and forward the email with return instructions. Didnt complain when he took care of another customer and waited another 15 minutes for him to finish. When he was done, I placed the box on the scale and asked if he received the email I sent. I dont recall hearing a response, just typing on the keyboard and scanning the original barcode of the unopened box several times. Now I didnt want to question him because I am unfamiliar with their process. He then hands me a shipping receipt. Left the store with doubts and decided to look up the tracking number that he printed. Turns out, the package is being delivered back to my house instead of back to Amazon. Obviously he never checked for the email I sent with the return label. Went back inside the store and I kid you not, maybe 5 minutes passed and they are not able to find my package. Another clerk helped and told me that the Amazon return label is not acceptable. Someone please help me understand this. Also she said the return label which listing the new tracking number with a barcode was not supposed to be taped on the outside but left on the inside. So then how is UPS supposed to know where to send the package? Anyway contacted Amazon and fortunately they were very understanding after I explained the package was being sent back to my house in error. Their customer service was outstanding, this UPS store, not so much.

Gaia was very courteous, knowledgeable and professional!! You could tell she really cares about her customers. Will definitely be back for all my shipping needs! Thanks National City UPS Team!

After a very stressed day at work needing to get many things done Rachell (who is also the manager) helped me through it all. I expected to spend at least an hour at the store, she took care of me in less than 15 minutes and i was out. Thank you Rachell i appreciate your help, youre amazing!

I had a really good experience in this location, the employees are really nice and friendly specially the manager Rachell she help me out with my package, she was really patient and explain me everything that I need.

This UPS location is absolutely fantastic. I do business here daily and all of the employees are welcoming and friendly, especially Gaia who is always attentive, smiling and happy to always have my business. Wont use another UPS location for any of our shipping needs.

Rachell was amazing! She is so patient with rude and disrespectful customers. She’s always on point with whatever she is doing, and is also an amazing multitasker helping multiple customers at the same time. It’s very impressive. Keep up the good work Rachell. 🙂

Very professional, clean, and efficient. Gaia has great energy, enthusiasm, and excellent people skills. 7 star diamond treatment; this store is lucky to have her. Keep up the great work! Be safe and remain blessed.

Very helpful services from this location! Even with a line out the door the associate Gaia was able to process and ship my packages out in a timely manner. 10/10 would recommend. Amazon who?

The only reason why I am giving this place a five stars is because it’s very organized and neat. I was greeted by Ms. Gaia who’s very friendly and attentive. She was quick to process my packages and some mails, and her vibes just light my spirit the rest of the day. She made sure I got everything I needed. Really helpful and professionalI highly recommend doing business here.

The Manger at this store was super disrespectful and rude to my mother and i will not tolerate that whatsoever, she should learn to show someprofessionalism & have some respect .

Hands down the best customer service I’ve experienced at any UPS Store. Gaia went above and beyond to assist me. I will definitely be going here anytime I need to mail off anything.

My first experience at this UPS store was amazing. Everyone is professional here yet lighthearted and down to earth. Gaia did a great job with helping me to get my order from my online store shipped to my customer with advice on shipping time and insurance. The atmosphere here is positive will be sure to do business here.

I stopped in at this store and received the best customer service. I was struggling carrying a few boxes and one of the workers named Rachel was so quick to help me and was super nice while I took a few mins to find my return information for everything. Super glad I chose this location, very helpful.

Gaia is exceptional! A simple fax and ship job was turned into a fantastic experience with a professional, friendly, patient, helpful and courteous person. Ill be taking my business here from now on. Thanks for your help!

Service date of 5.25.21 tuesday:Gaia is one cute sexy sin...however, her customer service skill are straight to the point professional and courteous....communication skill is very attentive..Her work partner that day is also respectful and professional,And his communication skills are also clear and concise straight to the point...seeking to help to the fullest

I am visiting and needed to ship something back home in a hurry. The girl working, Gaia, was so helpful and friendly! She took care of everything for me. Keep up the great work!

Had a great experience with Rachell. She was such a great help 👏🏼

During this pandemic the ups store has been my go to for all my printing and packaging needs. I have to say I can tell the difference when Rachell is attending the store everyone goes to her for help. Ive been able to count on her for all my printing and packaging needs. She goes above and beyond customer satisfaction.

Gaia, did an amazing job assisting me with sending my important documents today. She displayed great professional demeanor and was very knowledgeable about the different mailing services that UPS provides, and she helped me make an informed decision. I greatly appreciate her great customer service!-Ervin, A happy customer

Gaia was a great help! She went above and beyond by referring me to a smaller box to help protect my shipment and save me money.Thank you Gaia

Shoutout to Gaia for helping me with my back and forth xerox she was very helpful

I rate this a 1 star because of the very bad service and also the rude manager

Have to admit how well I was treated at this store considering past experiences with returning packages. Gaia who helped me fantastic and very friendly. She helped me from start to finish and made sure I had all my questions answered. I will make sure to go back here and recommend my network to this store. Thank you again Gaia!

I think this was my first time sending something through UPS. I chose the UPS near me with the best reviews. I was a little apprehensive walking in but the excellent customer service that I was met with by Raquel made it clear why it was the best reviewed UPS in my area. Thank you once again Raquel for making my fist experience shipping through UPS such a great one. 10/10 for being so helpful.

Tavo! Thank you so much for everything you do. As always great service with a smile.

Just came out and had a really amazing experience! Nora was absolutely kind and really walked me through the steps of a returning a really expensive item. She made sure I got the best, fastes and safest deal. One of my favorite customer service moments, thanks again Nora!!! You’re the best!!!

Store has Great Customer Service by both of the Clerks Im always greeted with a smile when I enter the place One Person in Particular Gaiais extremely helpful and very informativeLocation is great And As long as they keep the same Personnel I will Continue to give them Business 👍👍👍👍👍

I wanna give Miss Rachell Diaz a 5 star for making my time at UPS an in n out visit. It was very refreshing to see someone excited about their Job and so willing to make sure you leave knowing your package is in good hands and on its way. Thank you so much Ms Diaz and the rest of the crew. I definitely will be back :).

Manager/Supervisor at this location is Very unprofessional and rude . This is unacceptable, please dont go here.

Absolutely excellent service and were quick and efficient. Rachell, an excellent manager who showed really good leadership qualities; very calm, polite, and knew everything that was going on around her even while multi tasking running everything like a captain of a ship lol. Her coworker Tavo also showed terrific teamwork. Overall really pleased on the service.

My experience at this location has always been a pleasant one thanks in large part to Ms. Rachell Diaz. She’s a very hard worker, respectful, professional and goes the extra mile to make sure I’m taken care of. Thank you Rachell and the rest of the UPS members for always making my visits easygoing and stress free!

I am very happy with Rachels service. She is very nice, fast and efficient. Evrytime I come in she helps me.

Always been going here since it’s 2mins away from my house. Staffs are always upbeat and willing to help. I appreciate Moe and Nora for finding ways and options for what I need for my document. Excellent customer service.

Went in on Monday to ship a care package to a naval base for my brother and Rachell packaged everything for us. The package got there on time. Thank you for all your help!

Came in to open a po box. Only one staff knew how to do it. Pointless staff. Waste of time.

Bad Customer Service the Manager is disrespectful and rude 🤦🏽‍♂️🤦🏽‍♂️‼️NEVER GOING BACK

This UPS has the best service, hands down! Always!The last time I came here, I needed an official picture for immigration and they took it 3 times until we matched what was needed. They were all patient and so kind! Highly recommended this place.

Excellent service from all the staff, especially from GAIA, helpful, kind and willing to help in addition to speaking Spanish, English, Italian and I think French very friendly and with great personal attention

Excellent service, super fast, fair price. I went to another ups location and there was a long waiting line, I decided to try this one and I am happy about it.

I dont go often but every time I do the employees are friendly and efficient.

Fantastic service from Gaia. Will return to this location for all my UPS needs!

I had a bad experience with my international shipment .. they did not do me well the documentation that I needed to bring .. the person who attended me is training and had no idea how to do the work .. and I did not like it. that I still pay. A lot, they made a customs charge to the person who received it and they did not give me that information ... how is it possible that you send a gift and pay and the person who receives pay is not fair ... I do not recommend sending packages internacional

Tavo helped me out great guy!!! Had a bunch of returns super nice and patient!!!

Close to home and great customer service! Everybody is always so helpful. They have so many services (packing, shopping, copies, printing, scanning and notary to name a few) and their prices are good. FedEx store doesn’t do half of what they do.

The best experience ever, Rachel provides amazing customer service every time I go to the store, she always goes over and beyond to assist me with anything needed, my son loves her.

Very helpful. Nora helped me out and had a good customer service. Hey patient and nice too.

The employe Luis costumer service was awsome he was really polite and helpful.

My cashier was Nora, and she was amazing I watched her work with such dedication and professionalism. This young lady needs a promotion for sure. Thank you Nora!

Nora was amazing & very helpful. Best customer service she deserves a raise ASAP

Love this place, Rachel helped me get a notary done for my sons birth certificate she was so nice and helpful !

This is the best UPS store experience I have had. Momo was so attentive and he helped me ship out some precious items that arrived on time and in one piece! I’ve had some bad experiences before, but this store won’t let you down

It was a very stressful day for me today and I didnt know how to ship some items to my brother in New Jersey, Rachell and Dilly made it very easy for me! Thank you guys

Rachel was very helpful. She helped me with all my shipping needs

Rachell was super funny and helped me get some packages out to my grandma . Super sweet girl

Moe and Nora both provide excellent customer service! They accommodate their customers with smiles.I went in and ordered huge banners. Moe was able to design and have my product to me within a specific deadline. I am 100% pleased!

Just go ahead and mark this your favorite place to go on Google maps. This is the best ups store and the employees always go the extra mile to help you out, which explains why its so busy. And its conveniently located near a small shopping mall and bus stops.

Tip top service. As I walked in they were sanitizing the counters. Very excellent and clean work environment; somewhere i feel safe going during this pandemic! Will be returning to shred more documents soon!

Rachel was super sweet and quick whilehelping me ship out some returns for amazon, her service was 5 stars !

The BEST customer service I’ve ever had. I was struggling on how to return my amazon package after having such a stressful day and Rachell helped and explained how to do so and was very patient with me! Thank you.

Rachel was super nice last night and let me in a few minutes after 7 that was very kind of her

Now dont get me wrong, service was real nice and everything. BUT THERE WAS A HUGE PROBLEM. In the middle of this guy servicing me, he proceeded to TAKE OFF HIS FACE MASK AND TOUCH HIS FACE. Very terrible considering were in the middle of a pandemic! Im going FedEx next time and you should too!

I am thrilled and satisfied with the customer service I have received from Nora. Shes more than a customer friendly. Thank you.

Customer service was top tier & fashionable!!

Bad costumer services

I needed to pick up a package & get it to the bank by 5pm . I arranged to have it delivered to National city hub. My tracking said it would arrive by 3:00 . I arrived but my package was not there . Moe and Sam went the extra mile to help me find where my package was and help me make arrangements to pick it up . I was anxious and they helped to keep me remain calm . Because of these two amazing employees I was able to get my package to the bank before closing . I am grateful for their kindness to me. Today they are superheroes in my eyes .

Gaia was sweet and very helpful!!!

I love this place much needed in the National City area. Now i know we have one close by I will be doing all my shipping from here.

Ripe off charges 3 dollars for 3 regular stamps didnt catch it until I left the store

Moe was amazing and helped me with my packages. Amazing customer service in this location.

Nora is the best very nice ! Really good costumer service

Very professional and helpful thank you Nora,

Moe and his staff are great. Ive never had a more friendly staff than them at any UPS, FedEx, or USPS.

Mike and Luis is great, they help me faxed out my paper

AC works

Fast and friendly!

The service was fast

Excellent service, they helped me with my problem that I had to attach files to my email,They make you feel confident and they are very fast,Thanks, Gaia, Carlos and rachell.

I went today and I loved howThey treated me, SAMUEL helped me and he was very kind and super attentive and helped me a lot since I didnt know howSend some things !! Thank you!!!