It is very, very hard to get a hold of anyone when you call. Additionally we were going to have someone come out to install some film on two windows. Unfortunately due to the type of windows we had they were unable to install the product. The frustrating piece was they removed and threw away privacy film that was previously on the windows.It was frustrating they charged us the minimum ($360) for doing nothing. I understand they need to charge something but $360 for 30 minutes of doing nothing seems excessive.They are a preferred 3M dealer and I am sure they do great work. In my situation the experience left some to be desired.

Do not waster your time with these guys. They have no desire to work or earn any business. I called for a free quote and Paul wants to me climb a ladder and measure a window on the second floor of my home. Pure laziness. I called several other companies and they schedule appointments to send a technician for a free estimate. They just missed out because several neighbors agreed to get their windows done once they see the results.