Terrible services and counselors. Not to mention they charged a cancellation fee for getting COVID TESTING. they charge 75$ if u cancel even 48 hours before the appointment. Better off going someplace else I can’t believe they are a mental health clinic. Absolutely horrible and I don’t complain that often.

My only complaint is against the front office. The office manager is rude and was not willing to work with me in regards to a missed appoint fee of $60. I was told for the duration of my time as as customer/client at this location, I am only offered one courtesy for a missed appoint which I received last September. While I understand this policy I also have a problem with the office not being understanding to mistakes. There are other offices who take better care of their customers. I will be looking elsewhere for service.

Counselors are pretty good or else i would have given one star but the front office is terrible. The woman there has ZERO people skills, im not sure how they keep her around, she is just plain rude. For a place that is supposed to be helping and nurturing people it makes no sense.

Just stay away from this place. I totally agree with previous negative feedbacks. We had good doctor, but persons who responsible for scheduling are terrible, make a lot of mistakes, and just want to charge you for everything. Only for these reasons we had to change very nice doctor.

Very happy with my therapist and the progress I have made. It has been a great thing for my family and I.

Very disappointed by their collections. I have tried to make payments but because they are not to their standards I could be turned into collections. Not the person on the phones issue as she is only following their office protocols. But very disheartening when I now need to find an new counselor because they wont see my child due to a bill (for 2 missed appts that my teen missed and Im trying to pay off...NOT because ins didnt pay or I didnt pay my co-pay) and will need to incur that costs. So, If I am making payments I should not be turned over to collections when Im trying to do the best I can for my family. Causing so much mental anguish that its defeating the purpose of what they do there!

Stay way from this GREEDY practice who want to charge $140/per sessions if paid out-of-pocket. At the same time they would take a much lower fee if gone through the insurance (because of their negotiated price). There are several service providers in the area who are willing to charge the negotiated price if paid out-of-pocket.What I have been told is that their charge was $75 per session if paid out-of-pocket and they increased to $140 which is their billing to the insurance (but they receive a much smaller amount from insurance). If you do not have insurance coverage; shop around, you will find plenty of reasonable practices in Naperville.

In response to the greedy comment. You cannot judge the skill of a clinician based on their groups billing policy. The $140 rateis a standard fee for counsling services.