My wife went into Larry H. Miller Chevy and grabbed her favorite sales lady, Nicolette Ganser and told her what she wanted. And like always, Nicolette went right to work to find the best truck deal for us. I am grateful for the relationship my wife has with our sales lady Nicolette. It made buying our new truck smooth and relaxed. We love our new truck!
The gentleman that checked me in was great. Very friendly and informative. And when they were finished he went through the work they completed and also let me know that my tires need to be rotated more often since they are so big. I thought… 🤔 every oil change was excessive, but he’s the expert and I trust his advice.
Jordan Dwyer was my sales rep and he was the most impressive rep Ive ever had when shopping for a vehicle. I didnt feel like he was pressuring me into a car outside my budget or what I didn’t want just so he could make a sale. He made sure to listen to my wants vs cost and helped make a good list of vehicles which checked the boxes I wanted. He made this the best vehicle shopping experience Ive ever had. I would definitely recommend asking for him. I would give 10 stars if I could. Thanks Jordan!!!
From the Sales person Nicolette, (who is amazing!) to Jackson in the service department, I couldnt be more satisfied! Nicolette listened to what wanted and showed me some options. I really wanted a specific color and she said she would call me if one came in. Well, she did, I loved it and took it home that day! Thanks to her amazing patience and determination, I now own a Hunter Green, 2015 Chevy Colorado!Jackson in service is also so patient! That man answers every question, gets me quotes and gets my truck back on the road quickly! I never have to wait to long for him to text with answers or updates. He is on top of it!
Brought Corvette in for oil and filter change. Performed as expected and advised by text when complete. I like the pay online option for routine maintenance such as this. While a customer can always pay in person, this option is a time saver!
Ralph is always very concerned and very attentive, and it works very hard to get the situation resolved in a timely manner. He is GREAT
Service was done faster than we expected. The staff was friendly, courteous and could answer any questions we had
It was a great experience over all, but working with Kody made it even better. I appreciated his patience, taking the time to explain all options and understanding of my vehicle needs. I didnt feel pressured or frustrated with the experience. He made it fun!
Tom in the repair shop was such a pleasure to work with. He accommodated us on a week end. Were from WA state and he got our vehicle right in. Really a blessing to deal with someone who is professional and kind. Definitely recommend
Took my Truck in for Service on 8/24 in the afternoon for an alignment. I need the vehicle by next day at noon, which i expressed to the service rep. I called next day at 11AM and was told truck would not be ready by the time I needed. Very disappointed.I then took my truck in on 8/30 about 11AM for the alignment. I did not hear back from service on the 30th nor the 31st. This for a simple alignment. I called about 1pm on Sept 1 and was told truck had not even taking in to start the work. After several conversations was told they would have it for me by end of day. Very poor communication by service rep and service department . To top it off when i picked up my truck they didnt even wash it.All in all very poor service recently. ALSO, I sent an email to the dealership on Wed Sept 1st and to date 9/07 have not heard back, so seems like even management doesnt care what kind of service there reps are providing.
Service writer was awesome, John does a great job, but there was oil all over the engine cover, all over the radiator and fan shroud, pooling of oil on the edge of the radiator on top, and he managed to round off the drain bolt- have pictures of everything, i expect this from Jiffy lube, not a dealer, and this is my first oil change, as a certified CAT mechanic with 14 years of experience this is unacceptable and gives Tech’s a bad name. I rather do this myself because I know it will be done right, even though the first 4 oil changes are free
Nick Snow was AMAZING in helping me purchase a Chevy Trailblazer! He kept me updated every step of the way and even came in on his day off so I could take the car on my upcoming road trip! He was extremely professional and personable and I would 100% work with him again!
Your techs are always so nice and professional. My experience was great!
I want to recognize Cameron Elliott for being such amazing sales agent he was very professional, friendly and was always quick to response back to me whenever I had questions or concerns. He is amazing person
This was the best experience weve had with buying a car. I have poor credit and my husband has good credit and they made it so easy for us to find something to get me up and down Parleys Canyon. Jeff was amazing and had options for us. Thank you!
Amazing, stress free experience no joke! Great staff and ZERO PRESSURE! Our salesperson Nick Snow was so great and got us in and out quickly with the perfect vehicle! Thank you Nick!Glen and Vicki
Liz McAllister has never been to Utah we are getting emails for someone who bought a Traverse from you. I assure you it was not us. You might want to require some sort of confirmation that these emails are going to the proper party.
Have been looking for a very specific type of vehicle, and this dealership had one. Worked with Nick Snow on it, and he was very professional, easy going, and put zero pressure on me to do anything. I came from way up in Weber county and rode the train, and he even picked me up from the frontrunner station to get to the building. The car works great for what we need, and everyone I met here was great.
Everyone was so nice and helpful. The buying process was quick and went smoothly. Jim even sat in my truck for an hour afterwards and ran me through all the buttons. Thanks guys I will definitely be back.
Soh was AMAZING. Very accommodating and not pushy at all. Best experience Ive had with a car salesperson, ever. Mark in financing was great and so was manager Brad. Just a fantastic experience despite all the shortage challenges.
Ive worked with this dealership for over 10 years now. From day 1 it felt different. They never tried to sell me a car. The sales manager - Brad has always listened to our needs and helped to put us in the best vehicle for our needs. He has always treated me fairly and with total and complete respect. I will never go to another dealership again!
Teo was awesome to work with. We talked about the kind of vehicle I wanted and he helped me find the perfect match. The buying process was easy and all the staff there were very helpful and helped me get the best rate for me.
Noah our sales employee was very helpful throughout the whole process. They made us feel welcome and comfortable. I would definitely come back here and Ive already referred people to check them out.
The atmosphere was so great. Everybody was kind, helpful, considerate and all around great. The salesperson, Tanner, was exceptional. He was always available, kind and patient through all of my many questions. He went far above in finding the exact vehicle even in the color that I wanted! I will highly recommend anybody that I know to purchase their next vehicle from you. Thank you for the great experience, again dealing with Chevy!
Ralph was so amazing thank you for everything you guys do keep up the amazing job very nice people to work with.
Brad and Jeff Syphus have become family to me. I have never experienced better service, more friendly customer care and attention to details and I have already referred a new customer for a new C8 Corvette to you. I will always remember their courtesy, their friendliness and fidelity to service. In 28 years of working for General Motors in Detroit, I have never found this level of care from any other dealer - anywhere.
I told the tech that I’m going on a road trip to Oregon. He apologized for the wait but wanted his master mechanic to check all the lines to my truck to ensure our safety. Just a cool thing for him to do.
Our salesman, Bruce, was amazing. No pressure, made us feel really comfortable and confident in our decision. Found a great car and I’m already recommending my friends and fam. I wish I’d come here for all my cars.
I really enjoyed working with Kevin Young. Every promise he gave me he was good on. He took very good care of me. Also, Rod Rowley always makes sure that my car needs are taken care of.
Cort the Service Director was really great to work with and super accommodating. All the staff that I interact with were courteous and professional.
Ralph was my adviser and he’s always great! Gets me set up and back in the road . He did warn me about the tire machine being down… a little frustrating seeing’s how LHM Chevy is the only place I like to go . But not Ralph’s fault by any means. Only complaint I have would be techs in the back didn’t even put air in the tires … noticed it as my alarm was sounding in my car on my way home. Messaged Ralph he was more then apologetic asked for me to come back he’d personally do it … NOT AT ALL what I was going to do. Jus wanted him to give the techs a heads up! Thank you Ralph for another great experience. The job y’all did under my car on the skid plates looks AMAZING!
Matt, our contact, was great. He took care of us immediately. He kept us informed on the progress and he went over the invoice thoroughly with us.
Factory recall, full service and license done super quick and truck got a bath
Everything was good … we appreciate everything you did for us… Thank you so much
Was very pleased with the flexibility of scheduling my appointment. I don’t get off work till after 5pm. I was able to drop my truck off the day before and pick it up after work the day of. Super convenient.The only thing stopping me from giving 5 stars is the information display in my truck is STILL telling me to change my oil soon. I figured when I got my oil changed, at the dealership, that they would automatically reset that. Maybe they just forgot? It’s not a huge deal. Just kind of annoying. It’s the kind of thing I would expect if I took it to jiffy lube. Not from the dealership.Aside from that, great service, personable staff and they even sprayed my dirty truck off. So I was still pleased with my experience.
I worked with Nick Q who provided exceptional service during my purchasing process. He listened to what I wanted and ensured my needs were met. He helped me identify that building a vehicle to get exactly what I wanted was the best option for me and it was a pleasure working with him. He listened to all my concerns and addressed each one of them to make sure that I was comfortable with my purchase. The dealership was attentive to my needs and when an error was identified, they went out of their way to ensure the error was addressed quickly and ensured I received the exact product that I wanted. I was very pleased with the buying process from start to finish. I am excited to finally have the truck of my dreams and Larry H. Miller Chevrolet made that happen. I am very grateful for their exceptional service.
We had an appointment two weeks in advance if your not going to able to work on a Vehicle that has an appointment intell the next day. You should tell the customer at the time they schedule the appointment or call them the day before to make sure they have time to plan ahead or reschedule so theyre not trying to figure out what to do when they drop the vehicle off. Most people dont have extra vehicles to go to and from work they make appointments In advance so they can plan ahead.
Very poor experience with the service department. We bought our car in December. We bought the comprehensive warranty too. It hasnt been what we thought. Immediately noticed the power outlet didnt work but didnt want to drive back to Murray for a fuse. Come to find out the windshield sprayer doesnt work and once the weather got warm we realized the air conditioning didnt work. So we took the car in for its first oil change, mentioned the things that were wrong and waited 4 hours. They replaced the hose for the windshield wiper fluid which wasnt covered under the warranty. The AC was covered after our 100 deductible. Get home and the windshield sprayer STILL DOESNT WORK. My husband takes a look and the hose WASNT EVEN CONNECTED PROPERLY. I wish I could attach the video of the windshield wiper fluid just leaking out. Super disappointed.Edit: In response to the we have no record if you being here heres a picture of my receipt
Will sell you vehicles with things not right, for example missing headrests, & worn down tires. They wont tell you any of this, why would they? Then up, up, up sell you (+$2000) on maintenance and coverage that doesnt actually help you out when you need it. I should have adjusted my expectations. I have tire coverage but they wont replace my flat because its too worn down. If I had known this six months ago, I would have said no all 12 times the dealer asked me to upgrade coverage.
Ralph and Greg went above and beyond making us feel valued and taking care of our car issue in a timely manner and all at a fair price. They both went above and beyond in making the process smooth with great communication so we knew what to expect. It was a pleasure interacting with them both and we feel they both did a fabulous job making sure we were taken care of and valued as Chevy customers. Thank you!
Tom handled every detail with total professionalism. I’m very satisfied with the work that your technician did, as well Tom’s efforts to see that our vehicle was ready as promised. Thanks Chevy.Ray Spencer
Always great service which is why I travel 30 miles to have these guys service my truck.
Nate my salesman was great. Was very busy and it seems like youre under staffed however Nate went above and beyond. took care of everything so I didnt have to come back in.
Its been difficult trying to find a ZR2 in stock. I saw that there was one in transit on your website. I called and spoke to Gage Nyce. He took the time to answer any questions that I had initially. He confirmed the truck was truly in transit and even sent a picture of the tracking via text, while also providing his business card. He walked me through what would be necessary to reserve that truck for my wife and I and we did that all over the phone. He sent asking the receipt of thev reservation. Gage took the time to provide me updated as the truck moved asking the route. We made plans to come in as we say it track into the state. The day of was nothing sir of a test drive and quick collection of additional information and financing. It was fast and painless. Before we left he took time to walk us through all the features of our new vehicle. Both my wife and I were very satisfied with Gage and our experience.
Tom Was extremely professional and I was very expedient in not only my service requests but in getting my Truck back to me. Give him a raise, he deserves it.
Our sales guy, Gary, went above and beyond to make sure we were happy and pleased with our purchase, he even came in on his day off to close the deal. The financial guy was very friendly and professional, answered all of our questions and put our minds at ease. It was a great experience from start to finish. We will definitely be return customers and recommend Gary to friends and family.
Fast, Friendly, Courteous serviceCar drop off and pick up along with the waiting area is clean nice welcoming.
My salesman Dan Coller was amazing very knowledgeable answered every question.
I had an appointment for an oil change and emissions. I pulled in 5 minutes before my appointment and waited to be helped for quite a few minutes, while employees attended to two other vehicles that pulled in after me. Once they took my car, it took 2 hours to complete the service. That is unacceptable and makes me hesitant to bring it back. Also, they told me my car was all washed and ready to go, but there was still dirt splatter all over my car from the rainstorm the day before... All the other times I have been in for service it has been pretty good, but this time was pretty bad.
Excellant service. Competant tech John. Wait Time better than expected.
I went in to to replace a recalled item on my Suburban. The workers were quick. I waited in the waiting room which was clean, and convenient. I was in and out in less than an hour. They even washed my car. Thank you.
Rik was effective and helpful. Obviously I was upset having a brand new truck w engine problems. The repair seem to have the truck working well although I have an underlying concern of longevity. It is comforting to know I have the Chev warranty and a cooperative dealer service close by.
I scheduled a time to drop off my car and asked for a shuttle. When i dropped off my car there was no shuttle And it took an hour till the shuttle showed up. By that time i already had someone on there way to pick me up. I love the sales team at this dealership but the service side needs a lot of work.
I was very pleased with Cameron the sales agent, he was very professional, polite, and informative. I especially appreciated his sales process, he listened to what I wanted and what I said I could afford which made me feel comfortable and not pressured into buying.
Great people, kind and personable, as salesman should be. I didnt feel like I was being pushed. They gave me all the options and laid everything out for me and when I gave an answer they didnt try to manipulate me. After I actually said I was getting the car and had signed all the paperwork, we had to wait almost 2 hours to leave with my new car. Thats my only complaint. Otherwise, it was great service, I recommend heading the LHM
Gage Nyce was fantastic! He was so kind and patient, and did an excellent job helping us decide to go with Larry H. Miller when we bought our brand new car. Mark Cooper in finance helped us to feel confident in buying the extended warranty and we really appreciated his patience also! Larry H. Miller Chevrolet in Murray is a unique dealership where our satisfaction is truly valued! Everyone was great!
This visit as well as all of the past visits over the past 20 years, Has been and remains Excellent! Three and a half Years ago I bought my current truck at a different dealership, but I brought its service back to Larry Miller Murray and Tom Scharlow.
Everyone was kind and they worked in a very timely manner.
Rik the Corvette service writer was awesome. Super quick, car cleaned and did recall work I didn’t even know it needed. A great experience.
Thank you you so much for fixing up my car and taking care of the recall while you had it in the shop. You mad the process so easy.
It’s always a pleasure working with John Lavender he is awesome and does an outstanding job! Give this man a raise!
John was very courteous and tied to advise me. Giving me possible options
Nicolette helped me find the perfect truck and was incredibly knowledgeable on all of the features it has. She was extremely professional and never pushy once during the sale. If you are in the market for a vehicle, I absolutely recommend working with Nicolette! She took great care of me and even had the truck washed and filled up the tank for me!!Seriously happy customer and excellent experience.
Great help and service. Shane was awesome to work with. Credit to your company. Service was done fast and easy. Thanks!
I was very satisfied with the customer service at this time. I was assisted very fast and they borrowed us a vehicle so we could leave and return when my vehicle was done. I was in and out of the service department within an hour, awesome. Thanks Rik from the Murray Location for helping me I really appreciate your assistance your awesome!!!
I had an amazing experience Camaron is phenomenal and always takes care of me a true pleasure to do business with and buy a car from he works extremely hard to get you the best deal possible I have bought into cars from him those days I was done very well and treated very nicely I would recommend this dealership very highly
These guys are great they do a great job and are always concerned about the customers it took a little longer than usually but it was no problem for us. thank you to all the staff
We always get an excellent service, not only on the work but a 5 stars customer service.
Brandon and Chris were amazing! By far our smoothest vehicle purchase ever!
Had a new engine put in that was ok but I wanted the engine that was removed and was my engine they said I had to pay them 2500.00 to get that engine. That was my engine not theirs, so they had no reason to charge me that kind of money for my engine. I paid just under 9000.00 for the new engine install and that I didnt complain about . That old engine was mine and fully paid for and they stole it from me . Not at all happy.
Ralph is an excellent service guy. He explained the service requirements and promptly got to work. Service was done in less time than anticipated. Truck was washed and the whole process was very smooth. The only change needed is to offer bottled water or coffee in the service waiting room. I know Covid-19 has put a lot of restrictions, but bottled water and snacks are a necessity.
Went in for a routine oil change and they did a great job. Had all my information on file. We had bought a deal there for a number of oil changes and they had honored it long after the oil change was due. Took a little bit longer because they were busy but the waiting room was great. Would recommend services here.
We had such a great experience with Gage and the finance manager here! Gage was extremely knowledgeable with all the trucks we were looking at and so accommodating with helping us out of state. The finance manager was smart, professional and extremely helpful and quick to meet our deadline. They both went above and beyond in helping us and I would recommend ANYone to use these guys. Best dealership experience by far! They were awesome!
I recently purchased a 2021 Chevy Silverado 1500 and I had issues with this dealer to began with my vehicle had a defective weather seal the right front passenger door weather seal was defective and air was coming in causing a very loud noise to happen. I talked to a service adviser named Tom older gentlemen I showed him a video of where the sound was coming from I explained my issue to him. It took them a week and half to get my car in and to top it all of they couldn’t get me a loaner vehicle my wife had to get an Uber home at my expense. I pay $500 dollars a month to pay again because my wife doesn’t have transportation with three of my kids. There excuse was Chevy wasn’t making any new vehicles that they didn’t have loaner cars. (Then I wondered how did I get a 2021 vehicle then?) . I bought a new vehicle to have no issues like this. We dropped of the vehicle on a Monday didn’t get my car back till Friday. I had to call because i didn’t here from them for 3 days. I was told my car had been done since Wednesday Tom failed to give me a call back to let me know that my car was ready since it wasn’t his priority he rather have my car sit in there lot for two more days. That Friday afternoon the noise happened again I read the work order and it said that they realigned the door and check the door latches. The work receipt also stated that at high winds the vehicle noise could change due to weather conditions I have a 2005 Toyota Corolla that’s been in my family for 16 years and I’ve never had a sound issue coming from outside. So Chevy stating that was ridiculous. Saturday morning I talked to (Tom again he stated that depending on weather conditions that sound was something that I’ll probably have to deal with) I told him I owned a 2005 older vehicle and I never had a sound issue like that and that I wasn’t going to deal with this issue. I don’t know if that’s Chevys way of trying not to fix this manufacturer issue or if it was just Tom the service advisor trying not to solve my problem. He then told me I could get you an appointment for Tuesday and you’ll go on a ride along with the service manager. Tuesday came and my wife showed the service manager the same video we showed Tom and he said now I know what I’m dealing with. So it seemed to me that Tom failed to pass on what I explained and showed to him in a video. The service manager said It’s the weather seal he felt air come in through it while on the ride a long he said they’ll receive the part in three days and my wife asked for a loaner vehicle again, they said that there was a shortage of vehicles and we told them that we needed a vehicle. the service manager told us that they will call us when they have one available so you could bring your car in. Once Again my wife had to call them and remind them they said they will reserve one for you once we get one in. Again you don’t feel like a priority in this dealership. I’ve had a airbags recall on my Toyota Corolla and they took care of everything made me feel like I didn’t have to worry about nothing they provided a newer vehicle and I had no issues even though my Toyota has been paid of a long time ago They finally called that they had an available loaner vehicle we took the car in and the vehicle weather seal on the right passenger door was fixed. (But once again Chevrolet has disappointed me again I had another seal that’s between the dashboard and the front windshield come of it seems like it was not placed properly) I called Larry H. Miller Chevrolet In Murray and once again there was a two week wait on a manufacturer issue. So if your looking to be taken care of don’t go with this dealership I strongly don’t recommend it. We decided to take our car to another dealership since this dealership is disorganized and is full of excuses hopefully we have a better experience at Wood Cross Chevrolet.
Nate, the service rep, is professional in his demeanor and expertise. Thank you for providing me with excellent customer service. Roger
Tom was very friendly and helped me right away. My car was done in a timely manner and we were able to move on with our day.
Tom is always there to help me and make sure my truck is service properly
Mrs. Nicholette was Amazing to work with. She handle everything very professional and made what could of been a stressful experience be very easy and fun.I will always buy my cars from you guys.. Thank you for the beautiful Traverse.We Love our chevy Murry dealership!
We got there early for our appointment so we knew we would be waiting longer which was ok we understand that things happen so we were ok . they have amazing people working there . They take good care of us when we go there
Very friendly service, kept me updated on when my truck would arrive. overall it was a great experience, and i am loving the truck !!
Nate was professional and easy to talk to. Great deal on my tires. He price matched for my I didnt need to check and filled my rebate paperwork before I left
Went in for oil change and check ac. Found out that I needed a new cable. Nate is very knowledgeable.
The service was fast, friendly and did not take terribly long.
It was nice they fixed my car in a day!!! Because you told me you could note get me a rental car, I called other rental company’s and they had car so I feel LHM Chevrolet did want to please the customer even though warranty would have paid for it!!!!!?
Nate is the only service advisor that I see because of his exceptional service. I have been coming here for years and will always bring any vehicle to the dealership. His customer service skills are unmatched in their office.When I have issues with my car I always go see him and if he isnt there I will wait to make an appointment to see him.Great service all around, there service department is exceptional and does fantastic work.
I always have an excellent experience at Larry Miller Chevrolet. I have been buying vehicles there and using the service department for 25 years. It is clear that the Larry Miller company takes the time to train their employees in the area of customer service. In this visit, I interacted with Johnny in the Service Dept. to add some accessories to my new 2021 Silverado. Johnny is professional, extremely knowledgeable, and treated me with respect. He is typical of the excellent employees at the dealership.
My wife and I came in for a regular service to our vehicle. I asked the guy in service if we could be dropped off to Cheesecake Factory less than 5 minutes away because of the time in which a special breakfast was being served. He said, “no problem I will have my guy to run you up there.” 1 1/2 hours later the guy came back to the waiting room only to find we were still waiting. By the time we got to the restaurant, it was a 2 hour wait time which means we missed the time to get the breakfast we wanted. We had to go to a restaurant and settle for something we really didn’t enjoy. We will never do that again.
I made an appointment online and it was very simple and I was able to find an appointment that worked with my schedule. When I arrived I was immediately greeted by Rik and he was very knowledgeable about what was going to happen, and also noticed without me mentioning it that my registration was due. He took care of that for me as well. Overall it was a very good car service experience.
Much better than last time. My technician was friendly, service was done promptly.
Disorganized and unprofessional dealership!Purchased a vehicle here 11/21. Strongly recommend you buy or service your car somewhere else.Reasons why:1. They were very shady about fees. I remember saying no to oil changes and the vehicle theft protection plan yet somehow we were charged $465 for both... wish I would have double checked paperwork there, but they only give you a thumb-drive after youre done signing.2. Very pushy to buy extended warranties. Had to say no at least 10 times.3. After Making an appointment, salesman was still 30 minutes late. And even after that he couldnt help us because he was already helping someone else. (He overbooked himself) Plus he didnt tell anyone where the keys or paperwork were. So no one else could help us.4. We were assured a missing chrome part would be fixed, floor mats installed and car cleaned by our appointment time of 10:30am. None of those things had been done. And we are still waiting to hear back about the missing chrome part two weeks later.5. After signing for vehicle was routinely told it would be only another 20-30 minutes to clean the car and put on temporary tags. Ended up being another 2 hours.We are happy with the car, but the whole experience was very disappointing.
I truly trust that the people I work with here at Murray Chevrolet are going to service my car with care.
I wish there was a dedicated oil change bays that would allow quicker service. I waited about an hour for service to be completely and that’s with an appointment.
John lavender in your service department is the reason my wife and I keep coming back
This dealership is great. Nate was my service tech and kept me informed step by step of what was happening. Randi the shuttle driver is always so cordial and friendly. Great place to take my vehicle.
Tanner has been a great salesman to me and my BF especially 🙌🏼 Thank you Tanner! 🔥
Matt and Ric are amazing. They always go out of the way to make sure im taken care of. Great service and great mechanics.
Came in for an oil change and to see why the A/C stunk the service got done but I will have to schedule the A/C
Excellent service, my car was in and out in a timely manner
It was fast, the service was great.I asked them to check my ZR2 brake lines for the correct tension with the truck on the lift and they did. Very happy.
NICK Snow done a great job no hassle sale did little haggling with the money guys on price .Everything worked out fine.