THEY NEVER ANSWER THE PHONE OR RETURN CALLS. I desperately need to speak with my case worker but Can NEVER get in touch with the office. That is ridiculous! I will be contacting the DHS State Office directly about this because this is insane!

Will not return my calls . no one will answer the phone leaving voicemail for call back for 2 weeks

The clerk was not a polite and courteous person. Indifferent, short in responding my questions, didnt allow time to ask more questions, call the police officer??? Could not understand why?? They looked at me unfriendly. They are service public offices, they must try to treat the public with an adequate tone of voice and serve with courtesy and polite manners.

I think any department like this is gonna have bad attitudes and people who just dont wanna be there..they are not mean persay but not friendly or inviting

I LIKE OTHERS HAVE CALLED FOR WEEKS LEAVE MESSAGES, NO RESPONSE. I NEED MY CASEWORKER TO CALL ME AN I DONT UNDERSTAND WHAT THE PROBLEM IS IN DOING THAT PLEASE AN THANK YOU!!

After proving information that Have a 6yr old and no income since delivering my child Aside from my 400 check they determined I was over income for assistance for the month of October.why do you have to have 10kids only worked 2jobs your whole life to get help?!! I literally called 15 times today to only speak with one fast talking representative very disappointed

Good morning and I got my food stamps

They made it quick and easy to get the paperwork I needed.

Supposed to have a phone interview yesterday morning.. Ive called multiple times since my scheduled interview and noone ever answers. Good job.

These people can’t answer the phone but y’all open !

Very helpful.

Pretty decent service. The security guard gave the kids snack bags. Staff come and clean and mingle in lobby. They are kind and friendly. Even the wait time was decent. However if your application was online like Washingtons is it would decrease your carbon footprint, help organize, and time management better overall.

No copier now you habe to make copies before you go there now. Heads up ladies

Keep your address updated to avoid any complications, turn in ALL of your paperwork and youll be fine . Doing online applications and submitting files/paperwork online saves so much time and in my experience gets everything processed faster and you can avoid the line .

Good place

They really need to expand the offices. It is too small for demand. They make you wait in line just to turn in paperwork or ask a question. Calling them is out of the question because the phone doesnt get answered. The state needs to do better. They deserve a better workplace and a lighter workload!

Nice staff and the wait time when I go is usually not too bad. Longest Ive waited was a hour. But oh my they NEVER answer the phone. If you need just a simple thing done that would be a inconvenience to have to go in to talk about their not gonna answer you cor two weeks straight! I dont understand why are they busy or just ignoring people

This place is a very busy but very helpful place for everyone. If u need any kind of assistance then this is the place to go. The employees are very helpful and go above and beyond to help everyone.

Its ok but it could really use some improvement as far as helping people get the things they need done in a more timely fashion instead of having people wait forever to talk to somebody. Plus it wouldnt hurt to do some remodeling since this building is old and its could use a good deep cleaning so when people come in they feel more comfortable instead of feeling like your gonna catch a cold or something.

My case worker has always been so nice

Food stamps office and other inc

Tellers and people waiting are very rude. Waited 50 minutes for her to say ok, someone will call you later today. Really?! The security guard was very nice and helpful.

Much improvement as now you can get in-and-out of this location that having spent your whole day. You now can also do an application on line which and save you the embarrassment Or shame of having to ask for help or receive benefits because of your current situation .This U staff members I have met have been nice I know how to answer questions you may have about the process. I have a case worker that has went above and beyond to assist me as we were living way above our means and had something to happen that changed our life dramaticallyIn 48 hours we received emergency food stamps and I was able to have a surgery within 5 days as they a approvedbmy benefits and Contacted my surgeon to let them know it would be covered so I could have the surgery I needed

Had great service. Verry helpful

Just went in there to get something faxed. It seems to be more organized than before. It also didnt take as long for me to get what I needed and get out of there. They now homage a computer you can sign into to let them know youre there and the reason youre there.

I went in the morning to apply for an EBT card. The guard told me exactly what to do. I registered on the computer and was helped almost immediately. The caseworker was very helpful. At the end she told me to expect a call after 9 AM to determine eligibility. I talked to someone from Gainesboro, TN and gave her the required information. She said that I have to bring a rental receipt and a phone receipt to the local office within ten days in order to qualify for benefits. The major complaint is that when you call the office no one picks up and you are forced to leave a message. Calls are not returned.

There fast about getting in and out

If i could rate this place 0 stars i would. I’ve been calling about my SNAP for 2 days and have yet to speak with someone. They never answer the phone !

Great place to get help if u need it

They have improved the wait time and the process for all services is pretty quick!

Every time I call for the past 6 months no one answers or calls me back. It’s irritating

Its actually good but I get scared because there is always a police with a gun! 😳

Everyone is super sweet and friendly they will go above and beyond for you

Show but helpful

Helpful not crowded. Friendly.

Terrible place, have been turning in the same documents for two months now and they are still losing them. Have never actually answered the phone, just lets it go to voicemail and never returns your call. Any time you physically go in, expect an hours wait.

Best time to go is at 1pm on a Tuesday! There was 3 people inside, not busy at all.

Staff is always pleasant and services may take awhile

If i could rate this place 0 stars i would. I’ve been calling about my SNAP for more a weak and have yet to speak with someone. They never answer the phone ! 👎

Do you need get information, application ?better do it ON LINE easy way !! Save time..a lot of time.Nice peoples will be helping you.

I was calling for a patient that is in the hospital and I have made three calls and still have not talked to a person.

Not really to friendly and helpful

Electronic check in is good, but representatives still disappear from the front. Waited over 30 minutes just to ask a question. Not sure why there is a woman up front who is not allowed to help anyone.

When you walk in there needs to be a sign that says line starts here. I thought the sign keep right meant to not block the door from people entering. I havent been in there for nine years a the entry windows had changed and I didnt know so I went to the same window I went to years ago. I ended up going to the wrong window in which others accused me of cutting line. When I finally got into the right line everyone was irritated and complaining about how slow moving this place is run. Be ready to stand in line for a long time.

Super

Works are not very nice and they have a security guy there with his own desk must be a bad neighborhood or something not sure but never seen that before in an office

Complete morons. Had my social security number attached to two other people!! Their incompetence is astounding.

Not clean. A place your scared to touch anything. Friendly service though

I dont work there so I dont know why they are so slow or if its just me being impatient. That is my big issue with them

This place is always crowded but I like their new system, you sign in and put your documents in a scanner, printer and your ready to leave, so its faster if u just need to drop papers off

Ive been there 2 times. Workers were quick to help and answer questions.

Busy place. Long wait. Very helpful

Theres a gentleman that works at the dhs Murfreesboro location that certainly deems himself higher than others. When a good family that has suffered a complete loss and homelessness from a house fire, goes hungry for weeks due to a mistake made by this person and he doesnt care to even mention that he plans to pre-extend his holiday with vacation time when he knows he has some cases that likely need attention before he takes off in the middle of the week and causes innocent small children to go hungry, especially on Thanksgiving day, then its time to contact the media and let them know all about this insubordinate individual. Theyre not asking for a big turkey with all the trimmings like Im sure his family enjoyed. These hard working parents would have appreciated the good food his family likely threw away. Im tempted to post your full name but take this time to decide if this is a type of job for you. Even if its with no compassion or understanding of what youre doing, at least just do your job. Regards, a concerned citizen.

No long wait times. There were plenty of windows open. Representatives were efficient.

Dont bother calling. Youl be on the line listening to crap for 10 minutes before it starta actually ringing and they still never answer. Half the workers are lazy and liars trying to get you out of the door before youv even gotten the chance to explain a case. They will tell you and deny you with whatever they can think up for that day just to get out of having to do their jobs for once. However, Ive had luck a couple of times being there having a half decent person to give me the information i needed. This place definitly needs some upgrading/inspection/SOMETHING.Its sad that your forced to make a trip all the way to come in if you have one simple question or problem because after hours of calling not one person will answer the phone or return a message. Not only that but here you will be for the next hour/hour and a half STANDING in a line, with 1-2 people working at the windows, and almost always one of the 2 is just sitting there chatting away or attempting to look busy with her finger up her butt.Not pleased.

Took a friend they were really nice

Disorganized, no one knew the answers to the question I was asking.

They are very nice here.

Great customer service 👍

I will never go to the first window ever, i was denied assistance as a first time pregnant mother. The lady at the first window told me that nothing will change in my case because Im pregnant. This is the fourth time ive had problems with the same woman. She said she didnt need my proof of pregnancy or anything. I really think she should retire if shes there to tell people any old lie she can come up with.

Dude smallest waiting area ever for public services. Honestly dont ever expect a call back from this service. If there was a negative rating,I would give them a -10!

Rude staff and slow service, staff not well informed

I give them one star because it has to be rated. Long waites, very crowded, and unfriendly people.

They treat people very well.. now y need to sign in and wait till the call u

Why do they have five windows and usually only have one person at the one window checking people in and doing everything else when people most of time just have to drop stuff off.... they need a drop box!!

Very long wait times. Waited over an hour just to drop off paperwork

The staff is unprofessional, the wait times are ridiculous, the case workers are uncaring

The waiting area looks as if their trash can exploded, all over the walls

Fast service with unusually friendly caseworkers

Only waited less than 15 min

Had to wait over an hour just to drop off some documents for my case worker!

Staff is unfriendly. Extremely slow service.

Always helpful and very nice

They never pick up the phone i have a phone interview at 11 a.m. they never call me so i call them they didnt pick up

Work hard and good to help

Great customer service

Very helpful

Good customer services

The place you go when you need help for your family

Very nice and helpful

Very helpful people

Lines always long with only one out of 5 windows open.

Very rude and unprofessional

Horrible service they will not call they will not even take your paperwork when given.

Got me in and out

Helpful nice people

Long wait on phone or they dont even answer.

Because help singles mom and dad everybody lose their jobs

Fast service and personable

Overcrowded but with workers that try to help with your needs and questions

They are quick and efficient

Usually doesnt take long for appointments

I was in the office on a weekday early and out early .

Horrible customer service, slow response, and vague answers with few solutions

Staff could be friendlier

So many badges

Long lines as usual, but to be expected for a government office

You can receive help

Best employees

Fast and friendly