All the negative reviews are in line. Very often this broker laughs or LOLs when negotiating. Emails are inprofessional. While negotiating a rate that was already well below market, I explained that I would need an extra day for my driver because he needed a 34 hour reset the broker in his own words lol.... you cant make delivery and are asking for more money. Awesome. I am not going to name people on here because I dont believe that is right. No need to respond to this with a generic reply, we just wont work with Somerset. To the Vets irrelevant of this situation your service and dedication is apprecaited.

Had the pleasure of working with Josh Rackley out of the Missouri office. Due to his expertise and strong customer service makes it easy to give him 5 of 5 stars. Keep up the great work!!

Jamey sent me a ratecon for 12 pm to get unload it but my appointment was for 7 pm. Everytime I called him he was working on it . He never called me back like he said he would do. Its almost 8 pm still not at a door.

I really want to recommend and emphasize the cooperation with the broker Josh Rackley, He really knows all the needs and troubles of the carrier and does everything to solve all the problems that arose during the transport of goods, hard working guy who works even on weekends. If someone asks you who to talk to in the company, just say - Josh Rackley.

The clowns in the TX office laugh when you negotiate rates. Lets see who laughs when I call your customer and work direct with them

I book a load with Greg Heller on May 20 2021, we agree on 900 $ rate for the load Strasburg, VA to Duncan, SC, Greg send me rate confirmation with 800$ I didnt notice, we pickup and deliver the load on time .When I try to call him to correct the amount what we agree no respond and I email him to correct the rate con  there is no respond as well .This is not the way how we can do business with   Somerset Logistics and this broker .I just what to give you heads up what can happen if you book a load with this company .My score is zero not even one.

I highly recommend Somerset! Maggie is an outstanding rep and Nat gets my quotes to me in no time and always keeps me posted on when it will be picked up and when its delivered. I never have to worry when i ship with Somerset. Thanks and keep up the great work!!!

Ive worked with this company couple of times before, never had any issues! I have to single out Josh Rackley as a professional, extremely helpful and understanding. Regarding one load I had to cancel due to problems at previous delivery with my driver, Josh did everything on his part to try and keep us on the load and help us out with offering different options. Most brokers wouldnt even care to try. Much respect to the company and Mr. Josh Rackley.

We have done a load out of Marion, NC--York,PA on 5/12/2020The broker was Josh Rackley. It was written on the rate con open appointment 8:00-13:00 but facility is shipping until 14:00. Driver arrived the facility 13:27. They short-pay the load $100. 10% of the load for 27 min.I dont think their customer charged them for being 27 min late but these type of brokers are trying to take advantage of the situation instead enhancing the relationship on long term. We dont appreciate for those type of business partners.

Ive been using Somerset for two years now, very easy to do business with. My carrier of choice, I would and have recommend them.

Fantastic company to work for! Proud to work for such a caring, ethical and generous company!

Wonderful experience, great family owned business with excellent customer service!

I can always rely on Somerset - good people, great customer service.

Ive been working with Somerset for years and they always make sure that our freight is taken care of!

Friendly people, always treated our people good!

Will dispatch you on a load, never call to cancel, and after you arrive after driving 2.5 hours they snatch the load from you. The worst part is they refused to pay truck ordered not used fee. UNSCRUPULOUS BROKERS!!!

Somerset provides great customer service for our company and our freight.

Called them on a posted load they keep hanging up the phone on me when i tell them to hold on to verify the rate w my driver. At the end he said im not going to load you because hes assuming im going to cancel on him., really? Brokers got everything lined up against the carriers and if id cancel on him i probably would have reviews posted everywhere. You clearly got issues man, trucking isnt the industry you should be in!

Great company, billing was easy and on time

Could not contact broker over the weekend at shipper to get correct P/U # didnt get loaded until monday. When i finally got # asked for new delivery apt. during the week (2500 mile load) broker was unable to be reached. never received new apt. when i delivered the load was given a $500 fine on the already very low rate i was given for being late. literally worst broker i have ever dealt with and will never again.

They are the worst broker in business, disrespectful, unprofessional, cheap !!!! and no customer service whatsoever, and be careful with Nancy Blair, one of theyre independent brokers, SHE IS A LIAR AND INHUMAN !!!!!

CARRIERS BEWARE! Broker Leann Hopkins refused to compensate for extra two thousand pounds she wanted to add to load once we arrived on site for pick up. Claiming they “forgot”. We requested additional $300 she declined, we offered to pull the original weight agreed on on signed confo for original rate agreed on by both parties and she refused. We requested a truck not in use and she said “im not paying” and hung up on us. Brokers like these have no respect for the labor of the carrier and have no business making money at the expense of the carriers who not only invest their time but also their money on gas, insurance, equipment, maintenance ect!! The blatant disrespect is ridiculous and completely unethical! We need to stick together and push these companies out the business for their unprofessional practices and abusive behavior!

Rude!! 3 different people hung up on me when trying to negotiate rate.. The I was told how about NO, thats the best we can do then hung up on again.

THIS IS A WORST ATTITUDE BROKERS IN MY 12 YEARS DRIVING EXP, I WOULD NEVER DO ANOTHER LOAD FOR THEM AGAIN

Dont even waist you time calling they ! this people have no respect !

Excellent company with wonderful people!