I have Auto and homeowners insurance with this company and they have been really awesome and covering my vehicles and my home

I am happy to be a Liberty Mutual customer. Team Miller is always willing to make sure I am properly covered and understand my policies.

We just sign up...great customer service from our rep in Arizona...lets hope we dont need to use it...and if we do that its as good or better than our previous insurance...

Every person i have dealt with at Liberty Mutual has been great, except my inside adjuster. You would think that would warrant more than 1 star, but the experience with this adjuster has been so bad. I filed a claim the beginning of May, have sent over 10 emails, and left over 10 voicemails with my adjuster with zero response. I can only get a hold of the call center staff, which have been great, but they have no control over the claim being paid. Steer clear of Liberty Mutual.

Terrible customer service. No return calls as promised. Inconsistent information. No fast responses with our burglary claim. You get violated and they treat you like the criminal. I only hope the adjusters go through a personal violation and are treated similarly. They do everything they can to not pay out and are not the cheapest out there. Spend your money else where.

Loved my original insurance agent but after his passing they assigned me a young snot kid. This guy has been of no help and my insurance has gone up every year for no reason. Very high rates and they constantly lower coverage. Ive been with them over 5 years. Time to change.

Actually switching to geico and cancelling my service with liberty mutual tomorrow morning. I have gone in to correct my agent and his assistants mistakes at least twice now. First they were charging me for my old car, leaving my new car completely uninsured while I was still making payments, the second time they were charging me for both cars while my old car was supposed to be charged to my mothers account. This time they were supposed to be charging my account automatically for my car but instead hadnt been taking out anything at all. So I now owe $795 to a collection agency. I got numerous things in the mail from them and nothing said anything about me owing money to them. With no warning, I am now almost $900 in debt because of them. I had excellent credit before this experience and now it is dirt. Switching to a company that will actually NOT OVERCHARGE someone that has never been in a wreck and o lay has one speeding ticket. Thanks liberty mutual.

HORRIBLE experience and still trying to fight it. Completely dropped the ball many times, leaving my home uninsured for over a month. Everyone I talk with there agrees they dropped the ball, yet no one can get anything fixed or done about it.

Always good food and great service

Always up my rates and the agent was dishonest on multiple occasions. Screwed me over and my family.

Looking for lower price insurance check there 👍

They randomly called out of the blue to say they were running my numbers on renters insurance. They ended up saving me $80 a month by bundling.

Fantastic...

Overpriced

Best insurance