Every poor review here is about canceling memberships.I emailed back in February that I need to cancel my membership due to work schedule changes. My account was paid up and I even paid an additional $200 for five days of personal training that I never used, nor did I ask for it to be refunded. The manager emailed me back and said, I saw that you did pay yesterday which we can accept as your final draft and you can have access for the next 30 days, per the contract you signed you are subject to paying your annual membership fee which is $39. Any unpaid dues will be sent to collections,Right out of the gate she is threatening me with the collection process, even though I paid them a total of $347, went to the gym ONE TIME, and never received a membership card.She attached a cancelation form, and on the form where it says the amount you owe for a cancel fee, it says $0.00. So I mailed the form and did not send the addition cancel fee she said I owe since her form she sent me specified I did not owe one and the fact I paid them $347 for going one time. I did not even take advantage of the one-time free coupon.Thought all of this was solved until I get a bill in the mail the other day saying I owe them $137 in membership fees. So today I have to email again and threaten small claims court. This time I attached a cancel form and circled where it says I owe zero.I am glad members are happy there, I am sure it is a great gym, that is why I signed up. All of my communication with staff was wonderful (except for management). I would not have canceled if not for unforeseen scheduling issues.However, keep all of your correspondence if you need to cancel, follow their policies, but be warned they will try and swindle you out of all they can. I hope the corporate office sees this and all the other bad reviews concerning this issue.

Just an all around great gym! Great staff and an excellent variety of equipment! I have been going here for years and haven’t once had a problem!

Liz is absolutely the best! I started going to the gym in 2017 but nothing was connecting. But with Liz expertise and support, I am finally making great progress! I have a better understanding now of what I am doing and what I am working on instead of just going through the motions of exercising! I highly recommend Liz! 🌟🌟🌟🌟🌟!Thank you very much Liz and to Kendra for recommending Liz!

I have worked out at so many different gyms in my lifetime and have to say that Golds Montrose is one of the best gyms I have been a member at. The staff is so friendly and helpful. They care about everyone and will walk around and make sure all are enjoying their work out and safely getting fit.

I cannot speak more highly of this gym. The equipment was extremely clean and of the highest quality. I was very impressed the professionalism of the staff, especially the front desk manager. The gym offers a diverse array of classes and programs to fit every fitness lifestyle and ability. The gym staff creates a safe environment and are more than willing to help or give advice. If you live in Montrose or are visiting the area, this should be your go-to gym.

More expensive than last time but understand.

Very nice gym, equipment and staff. Unfortunately, despite signs everywhere to wear a mask, almost none of the patrons do. I understand not wearing a mask while you’re doing cardio or if you’re just hanging out in your own small area but there were a dozen people that checked in without a mask and didn’t even have one with them despite standing right next to other strangers. I would say 90% of the people in there didn’t even bring a mask with them to the gym. I understand that the mask mandate sucks but we are battling a respiratory virus and things are not going to get better if nobody even tries to prevent the spread.

This place has changed my life! Great equipment and even more amazing staff. Management has done a great job of keeping this gym up to date and creating a great fitness community.

The gym is very clean, they have great hours of operation, they have reasonable prices for all that they offer. The staff is friendly and the manager is amazing. Best gym in Montrose! Highly recommend it!

I like this gym but I wish they where open more hours, especially on weekends, they should set up one of those automatic door badge scanners so they could maybe do like 24/7 hours.

Signed up with them in January and 3 days later my credit card was compromised (used for fraudulent Applebees & Door Dash purchases, FYI Door Dash wont give out the addresses of delivery, the police officer handing my fraud case requested it in writing, still hasnt heard back from them), had to cancel it. Called the gym twice and left messages telling them what had happened and that I had to cancel my card & membership. Ended up also canceling my debit card as a precautionary measure. Took several weeks to get new cards sent out. No one ever called me back, so I figured they just decided to write it off since I used it for 3 days only.Fast forward to yesterday get a message left on my phone from Golds Gym and someone saying my account is past due & threatening me with with a collections agency. Explained to both ladies what had happened that I was a victim of identity fraud, cancelled cards, was told that I have to pay because they were willing to have me just do an annual maintenance fee plus 1 month. So now out $74 dollars more for something that should have been resolved in January when I originally called and let them know, but no one called me back. Very frustrated that Golds Gym Montrose seems to care only about their money and not about the human aspect.

Refused to honor my national golds gym membership. Said they no longer honor non-local memberships due to covid19. Yet they have a $10/pp day pass that I can pay for if I want to work out here.Update: I have since been refunded my fees from this visit. Hopefully they have changed that policy and are now honoring others who come in with a valid national membership for Golds Gym.

Great gym. Lots of different workout equipment. Spa, sauna, steam room. Lots of different classes. Great staff

Great facilities, up to date and clean. Staff was very helpful, knowledgeable and accommodating.

In my bias opinion, the best gym in town

Its GoldZ GyM

I wish we had this gym on the front range. It is super clean, tons of cardio equipment of all varietys, have a wide variety of weight training equipment so you train certain muscle groups very effective and intensely, all the dumbbells, barbells, benches, and machines cable and plate loaded. They offer tons of classes and have a very friendly staff.

Great selection of fitness classes and equipment is in great shape. Its not to busy so thats nice especially in this time. Staff is also nice and fun.

Arrived in the morning at the gym after being gone for a few months, did 25 min of cardio, and moved onto weight training. I was immediately approached and LIT UP by an early morning employee about not wearing a mask while walking from one piece of equipment to another (this type of rule makes absolutely no sense whatsoever IMO). I was completely caught off guard due to the fact I have been in good company with this particular employee for a very long time... I actually thought the employee was joking and pulling my leg. Not so.I decided to end my relationship with Golds after being a member since 2016. The employee was more than motivated to end my membership while slamming cabinet doors, throwing handbooks on the counter, and giving me a speech about how masks would end COVID if everyone wore them. How embarrassing! This type of treatment to a loyal gym rat, member and veteran is inexcusable. I understand that face coverings are required but the fact that I was met with such a derogatory demeanor by this employee in front of other members all while they (members and employees) were not correctly wearing the mask as well is uncalled for.

I love my gym.

Great place! Great staff and abundant equipment to use. All up to date!

Excellent local gym. Great group classes. Nice cinema room. Friendly employees. Safe kids area. Happy members. Hope to see their continued success.

I liked the instructor. Mary was a pleasure and her spin class gave me a sweat.

My Gym.(but Barney and Cocoa cant go 😞🐕)

Untrained staff, wrong info provided, and I repeat NOT KID FRIENDLY!! I wouldn’t bring my kids here ever again. Horrible customer service.

Love my zumba classes and all the variety throughout the gym

Sorry gotta drop this down. Have tried asking the front desk for close to 2 months if they could tighten the cable on the leg extension machine and still not fixed.

Excellent gym! The personal trainer Lou, is an amazing motivator and has helped me tremendously in achieving the look I desire. Everyone is friendly, especially the staff. Workout machines are in good condition and are repaired in a timely manner. New overhead lights there are great. If there is one thing Id like to see there it would be a nice bright digital clock in the main training room so I dont have to use my phone to time my sets.

The older front desk worker In the early mornings is great! I dont feel like Im bothering him when I have a question, and he ALWAYS greets every one coming in and leaving. And hes always cleaning. Ive never seen any of the other workers clean.

This is probably the nicest golds gym i have been to across the US. Very clean and everyone is very nice and helpful. The machines are very clean, and there was a ton of machines.I was able to come in on a one day pass pretty easily, and it was not expensive. They also let me do heavy deadlifts in their functional room 😊 Great stuff!

Love this place always helps me out when I am filling not my best

Best In Town Friendly Staff And & Wide Variety Of Machines And Programs Plus A Top Notch Juice & Protein Bar!

Best gym I have ever been to. Carson is the best pumpkin Patch protein shake maker in the universe. Sad he’s leaving, can’t believe anyone will ever let him go!

Staff is kind and courteous, gym is clean and the equipment is maintained well. Its never overcrowded when I go...big plus! I am new here so thats what I know.

My husband and I are both members. The best part is the steam room, sauna & hot tub! They have everything youd ever need to have an epic work out:)

They have no ethics. Have been trying to cancel for 2 months. They say I have to come down to the gym to cancel. In reality, they want to try to save the membership from cancelling. After I cancelled, it takes 30 days to cancel. Then I get hit with the mandatory maintenance fees. How convenient they are non-cancellableCorporate greed at its best. Enjoy your never to return customer. Thanks for teaching me a lesson.

Love the environment love the people you get to know each other and introduce you to the newbys

We were staying two nights at Black Canyon of the Gunnison, and decided to go here to take a shower. The day pass is $10 (and valid for 24 hr), but we came the next morning as well, so it was $5/person/shower! And, they have hot tub, steam room, and sauna as well!

If I could do no stars I would. I spoke to the staff about cancelling my membership, I came in, signed their paperwork and was told that I would not be charged again. The next month comes around and low and behold, not only do I get charged the next months fee, I get charged the yearly fees on top of that! I asked specifically when I signed the cancellation paperwork if we would be charged again and was told no. Apparently they have no problem lying to you. When I called to get an explanation and have the charges reversed I was told that there was nothing they could do. Never again will we use Golds Gym if this is how they treat their customers.

Very happy that they have LeMills classes. Sign up was easy and not pushy. Fair price $ for what theyre offering.

1. Hot tub constantly broken.2. No water station in the steam area where we need it.3. No real maintenance schedule. Also on weekends there is often only ONE female employee on duty for the whole place. Very unsafe for her and us.4. Most employees act as if any question scares them and they are not trained to answer with authority.5. Little things like changing the clock at time changes seem to baffle them. Movies are constantly changed . They seem to care only about product sales, not customer service.6. Showers are too often dirty.7And most important-- they do not take using cell phones in the changing rooms seriously. Yes they have a policy but they do not enforce it or seem to care.Once IN the gym area things seem fine but the amenities are always suspect. And as many have said before me-- the sauna is too cold and the steam room is too hot and they never listen to the customer complaints about it.Alos their weekend hours are very poor.

The manager hung up on me after i called trying to figure out why my membership had not been cancelled. She refuses to fix a mistake made by her employee and says i never filled out the form to cancel my membership. Yet my kids club was cancelled and so was my auto draft sooo how does that work? Now they sent me to collections but gave me no notice. She said she called me many times which isnt the truth. Avoid this place. They also over charged me several times and had to refund me while i was going There.

Love this place. And AMAZING SERVICE!!! Very kind people and the workout equipment is great!!

I highly recommend this gym. They have an awesome selection of gym equipment and the cinema room is awesome. I have yet to relax in the hot tub and steam room, but after my pregnancy, i intend to take advantage of it at least once a week. THey even have tanning beds and a room to watch your kids.

It is a good gym for the area, but if you have been to Lifetime Fitness or other comparable gym it doesnt come close. The weekend hours are awful (6-6), daycare is very limited on the weekends (8-1 sat, 0 hours sun.), they do not have a pool, expensive for what you get and you have to deal with ABC financial for billing (horrible customer service). However, the gym is clean, the classes are good (but limited, only a handful on the weekend) and they have new equipment.

Local area gym complete facility with machine to free weights. Sauna, hot tub, racquetball court.

The golds gym is great here in Montrose. My favorite part is the cardio cinema room. I can go in there watch any movie and go 5 miles easily because I can put my concentration on the movie. The weight lifting area is great as well with the new equipment and good selection. Its also rare that a piece of equipement I want to use is no available and if it is taken there is always another piece to use. Locker room is nice and clean. The daycare is great for the kids to be able to play while I workout. I also recommend the peanut butter cup shake or the mint shake both are really good. Great place to workout and watch a movie at the same time.

I signed up for a two year membership back in 2010 the member ship expired and for several years they didnt Bill me. This March they reactivated my membership without my knowledge. When I came in to ask about why I was being charged I was td that all there memberships automatically roll over to month to month billing, and the best they could do cancle the current membership.

Buyer beware! I was on a month to month membership after my initial contract and moved away so had to cancel my membership. They continued to bill me after cancellation. They tell me I have to cancel in writing 30 days prior to cancellation. What a jacked up way to do business. I would recommend avoiding this company. Bad business practices. Montrose has a new Recreation Center so pass on Golds Gym and join the Rec Center. Wish I had.

Gym and locker room very clean. Equipment in good working order, only thing that would make this an outstanding gym... A swimming pool.

I love it. Great place to work out. Great staff

Its a great place for the best fit you you can be everyone is so nice

My favorite Golds location. They are always clean and the machines are in good shape. Best variety of workout equipment and friendly staff.

The only gym worth joining in the area. Best selection of equipment and training available.

Best value and equipment anywhere. Great staff.

Just visiting for awhile. Staff friendly, teaching staff surperb for the senior sneakers and especially for the machines

Could use more benches and better bars

There is no comparison between Golds and the other gym in the area. It is huge, clean, and modern. The staff is very friendly and helpful and the trainers are great as well. My wife and I have been going to Golds almost nightly since they have opened. The parking lot always looks packed, but when you get inside you are surprised by how few people are there. Between the classes (which are killer), the cardio cinema, and the enormous weight area, there is never a crowd.And now with the addition of free WiFi to their members, we are ruined as all other gyms pale in comparison.

If your serious about a good workout this is the place what ever your preference Cardo or weight training or just relaxing in the steam room

Great selection of machines and free weights.

Great gym, nice people an great equipment

Good selection of equipment. Well taken care of.

Great work out but it is expensive the steam room is never hot enough and everyone complaints about itBeen talking to wife and daughter about going to the rec center because its cheeper and the steam is the only reason were still thereAll 3 of us are thinking about leaving the rec center is brand new so its probably in good shapeJust wish they turn the steam up the way it wasOmg

This gym is awesome! Friendly well knowledged staff!

Shelby was great to work with.

Cautious! They have an issue with stopping that auto withdrawal! It took me almost 2 years fighting with them as I had Spinal Cord Surgery and a Drs note, yet they continued to bill 18 months, I have spoken to several managers...no one can help me! Now it will be a Court and Credit Card fraud issue!They failed to change my address as I also moved out of their area, still are continuing to charge my card! UNREAL.Watch what ya catch in that Hot Tub, it is called Pseudomonas, look it up.

Well working exercise machines

Lots of equipment, and programs to get one where they want to be.

Good clean lots of room

A great place to workout

Amazing place....not just a gym, its a family!

Not crowded friendly staff.

Chris and Faith are my favorite.

Great place even for older people!

Awesome space, very welcoming staff !

Great trainers and lots of equipment!

Work at this amazing place and love it!

Great place to work out

Used to be the Best gym in montrose

Wish they stayed open later or all night

Love this place

Love this gym!

Come get sweaty!

It’s been like that forever.

Grate service and clean spa

Great staff!!

Like this one very much.

Awesome

Friendly

Bicentennial gym