Wish I could give 0 stars. Id made a reservation and paid online. When I arrived to pick up my rental I was told they couldnt give me a car because they had a bunch of military people coming in who needed cars. Really? It was slick discrimination..lawsuit maybe? Front desk staff was very rude and werent accommodating whatsoever. Worst experience Ive ever had honestly. I will never again book through them. No wonder the prices are so cheap, they have the customer service to match it.

On June 30, 2021, I flew from Houston in to my connecting flight in Dallas, Texas. My connecting flight from DFW to Montgomery, Alabama (MGM) was delayed. I called Thrifty Car Rentals customer service to advise them of my delay and provide them with the new flight information. The customer service agent assured me that my car reservation was fine and there would be a vehicle waiting for me upon my arrival. He also said that thrifty will be closed but there will be someone there to give me my keys. Upon my arrival to MGM, there was no one at the Thrifty nor the hertz counter. I called customer service number and spoke to a lady named Joyce. She said that she could not help me because no one was there for her to speak to. She told me to call back the next day but I was stranded at the airport. I asked to speak to a supervisor but stayed on hold over an hour with no resolution. The supervisor refused to speak to me because they claim they were busy the entire time. I was told to come back the next day. Now that would be two days of car rental that I have already paid for flushed down the toilet. This caused a serious problem with my travel plans to see my father who was hospitalized three hours away. He is a US Veteran that was very sick and was declining medically. I was still stuck in Montgomery trying to rectify my problem while being treated like trash. I got a ride to a relatives house. I called the next morning to verify that a vehicle was available for me before I scheduled a ride back to the airport. I was again assured that one would be there. I got a ride back to the airport. I went to the counter and was told by Mr. Chris Parham that I had reserved a compact car but there were no available compact cars. I told him that I had already prepaid for the rental and I don’t understand why there was no vehicle available after I had called customer service twice. Mr. Parham replied, “I can’t help it if a person from another country that can hardly speak english told you that”. I was extremely disturbed by his comment in which i replied “this sounds personal”. I asked him to review the notes left by the previous agent the night before. He clearly saw the previous notes documenting what I had been through concerning my flight delays.Mr. Parham then told me that he could upgrade me for an additional cost. I told him that I don’t understand why would I have to pay for an upgrade when I prepaid for my car rental. He said, “ Why would I just give you and upgrade”. I stated, “you are not GIVING me anything”. “I have already prepaid for a car”. This man was unbelievable. I had just had chemotherapy the day before my flight to MCM. I explained to him that I have terminal cancer and was not feeling well and had been delayed twice through Thrifty for no fault of mine. His demeanor was very unsympathetic, unhelpful, condescending and embarrassing. His female coworker looked on as he spoke to me. He asked me to step aside so he could help another customer “while I think of what I wanted to do”. Customers in line were clearly disturbed by his actions. I became emotional crying because I could not believe how I was being treated. He finally pulled out a set of keys to give me. Mr. Parham then charges me and additional $500 for a deposit. As I am an established customer, I ask why it was more this month than a month ago with a $250 deposit. He claimed it was a new rule. So I just let it go because I was mentally drained. He wrote on the rental agreement which space the car was in(#30). As I went to the lot it was not there. I pressed the remote to trigger a sound but could not find it. I walked back to the counter and told Mr. Parham that the vehicle was not in the assigned space. He said that he would find it. As we were walking out he noticed that I was limping. I felt that his entire demeanor changed after his audience was gone. I told him that I was disabled. I have cancer in my spine.

Absolutely my last time using this agency. There is a shortage of passenger vans, so I pre-purchased the rental of two vehicles going 1 way to Dallas. I got to the airport to pick up the cars, I was told I cannot have two rentals in my name at the same time. Thats not in their disclosure. I know because I read it. WTH? Ok. My husband has a card. We can work with that. I went to claim the next vehicle and was told it is a cargo van. Again, WTH? Why would I need a cargo van to go one way to Dallas when it shows 5 passengers in each vehicle on the rental request. Since I requested Managers Choice, thats what they said I was getting unless I paid to upgrade. Do you see where this is going? The man at the Hertz counter where I was picking up a vehicle at 9 in the morning was rude as... Anyway, I ended up getting one of the ones I paid for with Thrifty and Dollar refunded my pre-purchased vehicles. I walked to the Avis counter and was done in 30 minutes. I simply had to wait on a return. They even gave me a better class of vehicle. Adios, Thrifty/Dollar/Hertz. You wont get another dollar from me...EVER!

DO NOT RENT FROM THEM! They deserve zero stars. We arrived at the airport at 1pm to pick up our prepaid “confirmed reservation” car. The desk was closed with a sign that said they had run out of cars and left for the day. What does a prepaid “confirmed reservation” mean if they just give away your car? What kind of responsible business leaves for the day before 1pm? Called Thrifty who were completely unhelpful, refused to rent us a car from Hertz or Avis (both of them had staff and cars available), and left us just stuck at the airport without a car. They are unreliable, unresponsive, unhelpful and unaccountable. Will never use them again. If you need a rental, go elsewhere.

Made a reservation a month ago. My flight arrived on time and I went to get my rental to find a sign saying they are gone to see the booth next door. I find out they overbooked and no one has rentals. Stranded at the airport with no help. I called the 1-800 number and they never answered.

I’m wondering they are going bankrupt. Garbage company with very poor service.Put me in a very bad situation with their service.30 cars available but they couldn’t rent because nobody is available to clean them on sunday. Question: y would you fkng accept reservations and change the money if is not in your power to serve the customer?Nobody at the front desk in the last 3 hours.

Complete trash!!! I reserve a vehicle an hour and some change before and get here in the desk is closed no ones here no ones responding and I confirmed a reservation beforehand. This has left me stuck and stranded here. They deserve no business

This store has fraud going on! I returned a car a month ago. I live in a whole other state somehow the keys just miracles appeared to them on a later date. They want to charge me and not investigate. Ive asked them to look at the cameras and my flight info they refuse. The manager had been avoiding my calls, and when I finally got him on the line by calling from a different number he hung up.in my face. I said pull the cameras, check my flight, I have my work logg but they want to charge me for days they have had this car. I believe the management by his demeanor let some use the car and putting the charge on me. I live in dc. I only visit Montgomery for 2 days. Im almost 13hrs away when they trying to say the car was return. Im not superman. I cant be in 2 places at once. Stay away from this store and hertz they are shady. Im have to hire a lawyer. No one is willing to help!!Update: The district area manager Stokes address and fixed my problem. Thanks to him. Hopefully he fired that manager but he keep his promise and took care of it my issue.Update found out he didnt fix the problems at all!! And Im just receiving a bill.. this is sad! I got lied too!

I love my car❤️❣️❤️💞

I had placed a reservation for a car a month in advance to be picked up at the airport when I arrived. Upon arrival I was told that there was no car waiting for me and basically that my reservation didn’t matter. I do not understand how after placing my reservation a month in advance that there was nothing waiting for me upon arrival.

Rented a car online for pickup at Montgomery Regional Airport. Show up only hours later and there is no one at their counter. Dealing with someone that alleges they can handle Thrifty, Hertz, and others. But bottom line have to pay double what we reserve one for online. Gouged!

Machines wont run card got cash app bank card they dont take had me running for hours to get things fixed. Already paid for car, cant get car. So not only wasted 4 hours of time thank u! Update: called the customer service, had us talking in circles. Doing the same thing. Bad business.

Ive been renting with this company for years, anytime Ive never had a bad experience and all the representatives know me by name no matter which Thrifty I go to. Im always referring family, friends and associates because I know its great customer service, fast and friendly service and if you encounter any issues they still solve it before it becomes a problem. When you are good to people, they are good to you so keep that in mind before going to the desk with an attitude because you had a bad day.

Thrifty Car Rental really stands on its own name.Need to rent a car since my car broke down and it will take a month before it will be fixed. This car rental really represents its own name.Got to rent a car at a really low rate. I couldnt believe it. Its good to have a car rental like this around town. It really lowered my cost on expenses.The service is superb. Kind and welcoming staffs, they are great. Really felt like I was appreciated there. I also really like the dealer. Really gives me a reasonable deal for the car that I chose.Will be recommending this car rentals to my friends. Keep it up!

Gave our car away, stranded us.

Car was dirty on outside upon rental!!! Rented car for a week, on Thanksgiving evening Maintenance Required light came on when I was hundreds of miles away from home. Car should have been maintained prior to rental. I call service line and guy suggested I continued to drive can. I requested another car which was about 40 miles away at a major airport near a major shopping area on Black Friday. The attend was nice and friendly at this location but the traffic was terrible!!! Upon my return to the original location, the employee was not friendly and had an attitude. This was not a good experience!!! Pay attention to your car maintenance schedule and train employees to be friendly!!!

Everything was great! I was able to rent an SUV for the entire weekend for less than $100! Service was quick and easy, and the staff was very friendly! I usually rent with Enterprise but will definitely be dealing with this company much more now.

Terrible service! Rude employees and not helpful at all! Car was extremely dirty at pick up in Atlanta and we were told it was raining so we had to take it or leave it. On the way home the tire starts to go low and we stop here to change out the car after putting on the spare. We were charged for the tire and told to handle it later with customer service when we get home. We will NEVER do business with this company again!

The airport did not have the vehicle for us, so they said we have to call Thrifty to get a refund. It has been 2 and 1/2 weeks now and multiple calls, but we still cannot get the refund. The most annoying thing is that when calling to inquire about a refund - we have to place the call multiple times because the reps keep hanging up on us. So, is Thrifty a one big scam and not a legit honorable company? Please be wary!!

Very good customer service....

Never ever will I attempt to use Thrifty again! They misrepresent themselves...and they arent willing to display common human decency in the events of an emergency. Their condescending manner and lack of customer service skills is unacceptable.

Good place to rent cars

Rental at MGM using Milesge Plus credit which works great at a smsll airport like Montgomery. CSR Erika provided excellent, fast, courteous service for an outstanding rental experience.

I absolutely enjoy renting from Thrifty.

Rates are barely competetive. Also dont leave anything of value in the car. Theyll tell you, it was likely thrown away. Overall the most expensive and worst experience Ive had renting a vehicle.

Terrible service and bad policies. I will never do business with this company again.