First time getting my car service. It was easy to make an appointment. The service department at McConnell is amazing! The waiting room is very clean, well organized, chairs are comfy, and the dealership offers free coffee, bottled water, and drinks. I was in and out with no issues. This is my first car (2021 Honda Civic) from the dealership and I would recommend them to anyone.

I have had my Honda serviced for routine maintenance several times. It has always been quick, friendly, easy to communicate, and provides lots of follow up. I haven’t been disappointed yet choosing this dealership for my service needs.

It is a good place, but they dont have enough staff to attend to people. They have excellent services

They have very good services. But it’s like some of them keeps adding more and more and more air in the tires, it keeps coming out that should tell you something. I am so so so aggravated and ignored. Check it out I been here four times for the same problem.Update: thank you for checking it, I knew it was something in my tire and I am going to get it out,of course. PS., if you keep putting more and more and more air in the tires; that would tell you hey!, air is keep coming out,it’s something in there.

Ive bought at least 4 cars from them. Always professional and customer service oriented. Highly recommend new or used buying from this dealership.

Hard to deal with. Found same vehicle much cheaper in another city. I felt like this dealership really didnt want to work with you.

I highly recommend using their service. They stand by their work and are very courteous to their customers. Ashley for president.

Ms. Connie Isbell was so nice and very helpful. I would definitely recommend customers to ask for her. She was very fun and made my car hunting experience very great.

Carlton Jackson was our salesman and he was absolutely great. Within one week he sold my husband and I each a car, one new and one used, both with trade-ins. We both got a fair value for the previous cars. He was very professional, patient, and honest. We didnt feel pressured or manipulated in any way! The two men afterwards who handled paperwork had a different (more judgmental) tone, but I understand thats probably in their job title to upsell the extended warranties that we werent interested in. Overall outstanding experience due to the service provided by Mr. Jackson!

Netta Rush is the best in all aspects of of the car buying experience. Just purchased our third new Honda from her and will continue to do so in the future.

This good place. Has lot of vans and cars and trucks and SUVs . cool

Purched a battery for my key remote. Everyone was nice.

Very nice service and nice attitudes of employees, however, it should be noted that some of the jobs they attempt to perform should be investigated a bit since some jobs, like cabin air filter replacements, can be charged to you around 70 bucks, when you can buy one for about 12 bucks and very easily replace it in your Honda. Otherwise, the service is good except for those prices which must be set by higher ups.

I have noticed the level of service has begun to fall. At one time I wouldnt buy from any other dealership. Cant say that anymore

When I forgot my appointment this morning they were still super nice to me. Thanks for the great service. I would highly recommend you.

Great service, no pressure sales. Courteous staff!

Me and my family were on the interstate heading to Florida and a truck tire blew out and threw debris into my car and hit my sensor. All kind of lights started flashing and needless to say I panicked. I started looking for Honda dealers near us. Thank God we found McConnell Honda, we pulled into the service department and that’s where I met an angel, Ms.Tammy Green she took such good care of me and my family. If your ever in Montgomery, Al. Please stop by and see Ms. Tammy she amazing!

They do a great job with communicating and I was pleased with my service

Everything was done professionally and very timely

Service was awful. Could not get anyone to wait on me

The service department at McConnell is amazing! It is very clean, is well organized, has comfy chairs, and has free coffee and bottled drinks.All the employees are friendly, and they do NOT “push” customers to purchase unnecessary maintenance services. And the service manager (Pat) goes above and beyond to keep his customers satisfied.

There arent a ton of options in this region if you want service to your Honda/Acura vehicle, but if you think going to the dealership guarantees you honest, dependable service, I would reconsider. Over the years I have seen upcharges for things I didnt really need. Some padding to service orders. They are also not great at calling back with quotes or scheduling a service appointment. Since I am coming from out of town, the timing matters for the appointment, and there have been multiple times that they failed to call me back, and then no longer had the particular date/time I needed. Sounds like not a big deal to them, but when coming out of town that can be the difference between being able to get the work done or not. This time Im calling Tameron in Hoover and driving farther. That will probably be my go-to from now on.

The whole process was extremely smooth. The staff, Amy and Eddie especially, were kind and welcoming. The waiting area was very nice and clean with refreshments provided. I would definitely recommend!

Worked my daughter in law in on her travels without an appointment!

Despite not having an appointment, Tammy got us right on in. After a 4-hour wait, we were back on the road. The staff is professional and courteous.

One of the worst shopping experiences Ive ever had had an appointment today no one there knew anything about it at all, left, they call me back so I can go back I spent the whole day there just to find out I cannot afford the truck I wanted I did not like the experience and I would not recommend them if you want a good deal go to Stivers in Prattville instead they do good deals and it doesnt take all day to get your answer.

**Edited to change from 1 to 4 stars and to remove the salesman’s name because I got a call from the sales manager apologizing. They have agreed to pay for the TPMS sensor replacements. I’m not sure if the bad review was the reason for the call, but I’m thankful they decided to make things right. AND he thanked me for our business. I can’t help but to think that if we were purchasing a more expensive auto, our salesman would have been more accommodating. Thank you, McConnell, for providing a quick resolution.**Just purchased a used Lexus from this dealer. The salesman went through a stack of papers before we signed letting us know of all the work they did to this car to justify its price. The tires had been replaced, and that was a huge selling point. HOWEVER, 30 minutes after driving it off the lot, the TPMS sensor came on. No big deal, we had to go back in the morning to get our vehicle that we left on the lot. The next morning, we took it in, asked them to check the tire pressure and sensors. Tire pressure was fine, but as it turned out, not one, but 2 of the TPMS sensors were bad. They told us that it wasn’t their responsibility and we would need to take it to the Lexus dealer to be fixed....on our dime! I asked if it was possible to damage the sensors in the process of replacing the tires and our salesman, said...”I didn’t change out the tires, so I don’t know.” CLEARLY I’m no mechanic either sir, but you just raved about the new tires that were installed so that’s why I asked the question. I mean, if you just spent all this money replacing tires and something went awry, wouldn’t you ask the service department this type of question? He was obviously ready for us to leave, so we did. But I’m not happy. Even in the whole sales process, I was made to feel as if they were doing me a favor. We never got any sort of “Thank you for your business.” “We appreciate you!” From our salesman. Nothing..... At the end of the day, it’s not about the TPMS sensor...it’s about the fact that they didn’t see value in the transaction. It’s a high mileage car that I will probably need to replace in 2 years and I will tell you where I won’t be going to do it.

I took my car to have my water pump replaced that the mechanic recommended along with other work that allowed them to fix and I never had a radiator leak, but when I get it back I need a new radiator all of sudden. I am very dissatisfied with the practices from this shop. The leak started when they replaced the water pump, but they didnt notice the leak. It started immediately that day when I picked it up and I thought it was runoff. Very frustrating to have to replace parts that I know didnt have an issue till I put the car in the shop.

One of the few new car dealerships that hasnt had some portion of their staff piss me off.

Ashley in Honda services is simply amazing! She provided me with updates on my vehicle while it was in the shop and even went back and forth with my warranty company on my behalf. Thank you so much Ashley for going above and beyond to make this experience as stress free as possible..

I drive only Honda vehicles and have serviced them all at McConnell for the last 25 years. The service department is reliable and trustworthy and they are Honda experts. I feel confident my vehicles will last forever under their care. They have also been very fair with me when something breaks just a month or two out of warranty. I have purchased my last 5 vehicles here.

Stopped for a small problem and took me immediately and solved the issue. In and out.Outstanding service and staff.

Shawn and Netta really gave me the best experience and deal for when I was buying my 2020 Honda Accord. Trading my Mercedes in for my Accord was the best thing I could’ve ever done. I love my car, their service, and Honda. thank you guys, I am in love with my car. 😊

Went in for service..i was in and out with no issues. The waiting room wasnt too crowded and everyone was wearing their masks. The receptionist was very versed on the service done to my car and when they were finished explained all the findings/recommendations with me as if she was the mechanic...I was very impressed. This is my second car from this dealership and I would recommend them to anyone....Okia was my sale woman and I was also helped by Nigel in her absence.

My boss love them fast and friendly

They always do a good job with my client vehicle. I have not had any problems or issues.

The salesperson was great and very helpful. Connie was her name

Kelsey Moody is awesome! She always greets me with a smile and makes sure my vehicles get the care they need. When the vehicles get a good check up she lets me know, when they need something, she lets me know. Very personable and professional at the same time. From my interaction with her, I can clearly see that shes a valuable asset at McConnell Honda. Thank you Kelsey!

Wonderful automobiles and fantastic people.

EXCELLENT and fast service.

Extremely poor experience. Made a service appointment to have part of my car looked at. After waiting around for 2 hours, my car was still not even looked at! What’s the point of making an appointment?When I asked to have my keys to leave, the service advisor gladly complied. She could care less about my experience at her dealership or if I would ever come back.Very poorly run operation. Whoever is the service manager here should not have a job. Will never return to this dealership for anything.

Just recently purchased a 2018 Honda Pilot. Dennis Long made the whole experience from start to finish easy and enjoyable! And I love my new Pilot!

I was addressed and assisted as soon as I walked through the door. They were very helpful.

Great, quick service and coffee too.

I have been coming to McConnell Honda for 15 years now. From sales to service, they are the best in the business. Kelsey and her team (service department) treat you like family every time you walk through the door. I have dealt with several local service departments and no one can hold a candle to the service you receive at McConnell. The service team is why I continue to come back and will continue to purchase vehicles from McConnell!

Great sales and service from Carlton Jackson for my first Honda, a 2018 CR-V.

I’ve been a customer for years and have always had a great experience. Ashley is awesome, always nice and informative, and great with communication. The whole service team is great. I highly recommend!

I was greeted as soon as I walked in the dealership. Got the part I was looking for very quickly

I was in Montgomery on business and when I was on I-85 my low tire pressure light went on.It was late in the day. I went to the dealership without an appointment. They found the nail and fixed the tire within 90 minutes. The service advisor Chu was very accommodating and even though I live in another part of Alabama and didnt buy the car there, I was treated as if I was old friend.

Had an inspection done today and the staff was very courteous and helpful. Eddie, the service writer, was very respectful and nice as well. I will continue to come back for all my car maintenance needs.

Markus Palmar was my salesman and he really made sure my experience was stress free and easy... real knowledgeable.Thank you!Markus

Plan was to test drive the 2.0 tour vs. the 2.0 hybrid. They did not have the hybrid on lot. Dealership is trying to locate one for test drive. Undecided at this point.

I came in looking for a 2018 Honda Sport and hands down Markus Palmer is the best salesman and PROFESSIONAL..not only did he get me the car I was looking for he went over and beyond explaining everything I needed to know about my car. Anyone in the market to purchase a vehicle Marcus Palmer is the man!!!

Tammy is ALWAYS very helpful. I can send her a text regarding service for any of the Hondas in my household. She is friendly, very attentive, and takes care of me every time. She works around my work schedule for appointments and when I send my sons with their vehicles she treats them like they are her own. I have purchased 3 Hondas from them and I would recommend Tammy and McConnell Honda to anyone.

We have been driving Hondas for years and do so because of thequality of the vehicle and the excellent service department. Kelsey, ourteam leader, has always been helpful, does a great job and getsus in and out in a timely manner.

Pleasant, professional workers

I’m grateful to be a McConnell Honda customer. Ashley in the service department will usually assist me for my routine maintenance and she’s nothing short of amazing . Very upbeat, friendly, and, positive attitude . Her professionalism is so commendable .She does an excellent job of presenting updates to me on my vehicle and always provides much needed information about my car or services ..

Brett was so helpful, patient and kind. Thank you so much!

Eddie Lane he was so generous and kind he helped me so fast I forgot where I was the service it was so quick and fast!! Everybody come and check this place out they are awesome ! Please keep this guy he is so awesome I will be back to visit here!😃

I just purchased a Honda Civic for my daughter. Our Salesman Mr. Nigel Kimble was EXTREMELY professional and knowledgeable. Mr. Kimble made my family and I feel very comfortable and confident with our purchase. I recommend this gentleman to anyone searching for a new or used vehicle!!!

They were very helpful. Thanks

Their service department is always reliable, efficient and reasonable. Eddie the service writer had a great attitude and got my 2011 Honda odyssey serviced and all the 4 open recalls done in one day .I have been doing business with them for 26 years and Im never disappointed .

Great dealership to do business with!

Bought a new car and they charge me for my 1st oil change 8o something dollars.

I dont normally post reviews about great service, but the customer service at this dealer was amazing. My van was in the shop this week and I was lucky enough to work with Tammy Green in the service department. She helped me out with all of my needs and I am very grateful for her assistance. I live in Nashville, but I have a feeling my next car purchase will be at this dealership!

Great work

They were on point. I called that morning they told me to come as soon as I got off work. They got the issue handled & I was out in about an hour. I had death in my family so I was able to get everything done to prepare for the trip. Thanks Much to the staff here!!!💖💖💯💯

I had occasion to use the maintenance department and everything was great!

Ok

I recently purchased a 2018 Honda Fit. This is the first Honda I’ve owned and could not be happier or excited about my purchase. Dennis Long is an amazing sales rep. He did an awesome job assessing what I wanted and got me a wonderful deal. Better than I could imagine. Dennis made this process so easy. The dealership also was great. Nice customer area and very accommodating.

My experiences with McConnell Honda has been great. My service advisor, Kelsey Moody, is always ready to assist me with any questions, concerns or maintenance being performed on my Honda Accord.

Great service, great customer care.

I came in for a standard check up and the staff was friendly and very polite especially my advisor Eddie Lane

My experience was great! Edward was the sales person who helped me. He was very knowledgeable of the vehicle I purchased, and he made every effort to ensure I knew all the insides and outs of the vehicle before I made a decision. What I really liked is that he wasn’t pushy, and I didn’t feel like I was just another sales opportunity. Plus....he is a Veteran and he took care of a fellow Veteran as we Vets do! If your looking to by at McConnell, I recommend asking for Edward!

2.22.2020Update- reached out to Rachel Atkins via email. She replied to let me know Marlon will be reaching out to me. Marlon made contact with me and just tried to offer a better discount on a vehicle. No accountability or disciplinary action has been taken against JereI would really like to urgently speak with someone about the incident that happened 2.19.2020 involving Jere telling my wife “You don’t even make the money in your household, you need to get out of my face and asking me questions”I was literally a few pen strokes away from closing on a brand new Pilot and I obviously had to get up and walk away from the deal after that.

So, I go to McConnel Honda Dealership for an oil change, and for all my fluids topped. My windshield wiper fluid container was empty. I get my van back, and, guess what, windshield wiper is still empty. Now, I am not sure if they even changed my oil. Sad, I brought it to their attention when I picked the van up, and no one has even called me back. It was not even a strategy of mine, but, sad, they never called me back or apologized. I have this sunk feeling that my oil was never changed. UGH

Eddie was AWESOME!! Even though, hes an Alabama fan. I still would give him 6 stars, if I could.

My experience here was very sweet. I enjoyed my sales person. Who guided me in what I needed to do. And the staff was very friendly and warm. And my sales person was named Mrs Netta Rush. And I would recommend u to her. Keep up the good Netta.

Go to Auburn for service instead.

Eddie Lane did a fantastic job making sure my ride was in tip top shape!

I need to give a MAJOR shout out to Mrs. Tammy! My family was on a road trip from Mississippi to Georgia. We suddenly had a bunch of warning lights turn on and the car would not shift into third. We decided that instead of waiting on roadside assistance, we would drive to the nearest Honda dealership. We showed up at 5:03 and the mechanics had already left for the day. Mrs. Tammy personally took me to get a rental car while my husband and children waited at the dealership. She stayed well after the time she got off work and made sure we were all set. We finished driving to Georgia that night. The next morning Mrs. Tammy called to make sure we had arrived okay. She also kept me updated on my car repairs and had everything waiting for me when I was able to return to get my car. A couple hundred dollars and a new valve later, the car is running good as new. Thank you to Mrs. Tammy, the mechanics and everyone in the service department. Y’all went above and beyond and made a very stressful situation feel like a minor hiccup.

I had to purchase a part that I really needed

Markus Palmer is a great salesman. He is very knowledgeable about Honda products. I am pleased that you are such an intelligent car consultant. I recognize the effort it takes to keep abreast of new developments and commend you for your good work. I am pleased that you provided me with your talents to help me understand the new aspect of the 2018 Honda Accord. Thank you in advance for your support during this process. McConnell Honda should be proud that you are a member of its sales depertment.

GREAT CUSTOMER SERVICE! The Sales Lady Netta Was so Helpful & Patience with us through our entire Process. I would definitely recommend her to someone. She will help you get a In a new ride & the job done. Thank you Honda for having such Great sales rep like herself. -Nick

I recently purchased a 2017 CR-V. This was my 3rd Honda and as always, everyone in the dealership were friendly, helpful and just plain nice! Dennis Long, my salesman took an amazing amount of time to make sure I purchased the car I wanted. I love my car and would recommend this dealership for both purchasing and service!

I would give 5 stars if the dealership didnt use a company to repair its steering wheels/seats prior to sales. DO NOT BUY if the used vehicle has had seats/steering wheel/any leather reconditioned by someone. The leather parts will deteriorate so fast and begin to look worse then before due to the spray paint used. I am finding paint all over every time i clean my vehicle. This is a lesson learned on my part. Please beware when they tell you the leather has been reconditioned.

I must say that my experiences at McConnell Honda with Marcus Palmer were exceptional. Each time, he did a great job with balancing my time and getting me in what I wanted. Hes an awesome sales person. He definitely cares about each and every one of his customers. So to say the least, Ive had 2 awesome experiences. I tell all of my friends that when they start searching for a car and a good salesperson, hes the man they need to see. Thanks McConnell Honda & Marcus Palmer for a great vehicle and AWESOME customer service!

Netta Rush is spectacular in her profession of being a sales rep. I have been referred to her by a friend and her name carry great weight in pleasing her customers. My experience has been great with her as my sales rep. Shes very knowledgeable of her craft and I was pleased after I purchased my vehicle. Thanks again Mrs. Netta Rush!

Not reliable.

Thank you Ms. Netta Rush for making the experience of getting a new car easy. Your easy personality and knowledgeable insight on cars made the whole experience in buying a car great. Even when you didn’t know the answer to a question, you were willing to ask one of your superiors. Keep up the good work!

Great place. We are working on a deal for our 5 th Honda Grimm there.

I have bought 2 used cars from this business, and have been very satisfied with the service received. During my most recent purchase, Netta Rush did an outstanding job of helping me out with getting the financing done, and she got me the best possible deal on the truck.I highly recommend McConnell and their staff if you are looking for a quality used or new vehicle with no hassle and no pressure.

Good evening, I recently purchased a 2018 Honda Accord. My sales person was Netta Rush. She is an outstanding salesperson with an outstanding personality. Netta made me feel very comfortable with changing from a Lexus to Honda. I have always purchased the Lexus vehicle, but Netta made me realize I can get the same comfort and performance from Honda. I will always consider Netta a excellent sales person and recommend her to my family and friends.

Service department is the WORSEST ever.

Great service and sales team. Courteous, honest, and helpful. They honor our nations military with excellent discounts and incentives for both active duty and retired military personnel. Ive purchased both a 2016 Civic and 2016 CR-V from McConnell Honda and I couldnt have been more pleased with my vehicles and the no-stress buying experience.. Process from start to finish was seamless.. David Eastman assisted me with the purchase of both my vehicles.. David was extremely knowledgeable and professional and ensured I was well taken care of. Thank you for valuing your customers and keep up the good work!!!

I called around noon and made an appt for today, a friday. i was told that i would have to leave the car and they would call me on monday. it would be $75 to diagnose and that would go to the repair bill. two hours later, they called to tell me the car was fixed, no charge. (they had replaced the airbag during a recall two years ago and accidentally bent a pin. my driving around had eventually triggered an alarm.) they could have lied and charged me a ton, so high marks for eddie and horace in the repair dept!

Went in for oil change today and they said my cabin air filter need replacing and was going to charge a good bit to replace it. I changed that filter myself just 2 hours before my visit and even put todays date on it. Lets just say no integrity was my final thoughts.

I find it very interesting that when I take my Honda in for a recall for an airbag, I all of a sudden have my battery and alternator that need to be replaced. I question the honesty and integrity of this dealership and recommend you don’t do business with them if you aren’t a usual customer! Especially when my battery and alternator weren’t showing any signs of replacement.

My first experience buying at McConnell was great. I now come back for servicing my vehicle & Eddie was my first service rep. He does an amazing job explaining everything to me & I prefer him anytime I come in to service my car. Thanks Eddie!!

My family has always done business here, and I had an excellent experience purchasing my first car from these guys. I was greeted with smiles at all times. Mike Carter walked me through everything I needed to know and really went the extra mile to make sure I was satisfied with my purchase.