Very personable and knowledgeable service tech. Explained everything and even gave tips for the future. Great price as well.

He did the 3 point inspection. He pointed out 2 issues and we were able to correct them. He was polite and helpful.

Excellent, excellent experience with this service Tech - Ms. Tanya Wilson - . She was extremely professional, on time, thorough, experienced, and knowledgeable. She came to inspect out bait canisters, and knew exactly what she was doing, and explained everything that was going on to me - completely. I would highly recommend this service Tech, and would request her to come to my house again!...Thank you -

My technician Brandon Toppings has always been professional when he comes. Always answering my questions and concerns. Truly one that cares about his profession. Great employee Terminix has here.

Terminix has proven to be professional and efficient over the 40+ years Ive been a customer. Their personnel are knowledgeable and polite and always explain what theyre doing and why theyre doing it ... They also give the homeowner tips on decreasing the probability of inviting termites to our homes.

So I make an appointment for today between 2 and 3. The technician called @ 9 a.m, to confirm. Still waiting for the technician. I called him twice no answer. I called Customer service, twice, they hung up on me twice trying to transfer me somewhere. To no avail still no response. Thanks for wasting my time!

Joe is great. And does a fantastic job

Im waiting on my refund from the big lawsuit that the state of Alabama won against Terminix. I got a letter from Terminix in February saying that I would be receiving my refund by check in the next 60-90 days. Its now June. No refund yet. Also Terminix stated in their reply to the state that there would be on charge for the next termite inspection. Yeh!Right! Why was I charged?

Very well pleased with the service I received. Marcus was punctual, professional, informative, efficient & very personable. I appreciated also that he emailed me copies of everything that was done.

Craftmanship, timeliness was good by technicians when treating the house. Techs were polite and professional. No issues.

Ronald Watts is always on time, thorough and very professional. It is a pleasure working with him.

Great Service, The young man that did my inspection was very good. Spent a lot of time checking out everything closely, very Professional and Nice young man. Thanks for a Great job

Nate Frank was the tech that came to our house, he filled in for the guy that was supposed to come. He explained everything to us as he was going along. 5 stars ⭐️ ⭐️⭐️⭐️⭐️ Thank you NateTerry n Louise ⭐️

Very professional company. Have used them for years.

Terminix was very thorough and detailed, and very professional with their job.

The Terminix technician was extremely thorough and very knowledgeable. He checked every single room in the places where termites can invade a home, he checked the bathrooms due to the moisture content & sprayed under the tub (in the cut of the slab - I didn’t even know the builders did that!). I have never seen anyone else do that before! Termites swarm in our area in the spring, so I told him of the areas in my house where I had seen them when they got in. He checked each place to make sure there was no moisture to sustain them. Everything was just fine & now my home is very well protected!

The services we receive at the house have been good. The technicians that come are helpful & informative. The only complaint we have is that it is very difficult to get anyone by phone when we have questions or trying to set up appointments. It’s been very frustrating. When you fix that, I would give you a ten & be more likely to refer people to Terminix. Thanks.

My home is completely clean of roaches and spiders and other insects that were here before we used Terminix. At certain parts of the the big tree roaches come in. But all I do is call Terminix and the come right out. Even spray the trees. Im dont have to worry with Terminix.

Service Technician Eric Achenbach was very nice, and very knowledgeable of his job ! He also made very very good suggestions to keep pest under control !!!

The technician is the reason for the excellent rating and experience.

I have a great technician and he keeps the pests out of my home and does it well with products that will not harm my animals.

Thorough inspection and services needed

Like this service. There is no inside spraying, the tech is careful to avoid my hummingbird feeders, and I do not have to be present for the service.

The tech was very thorough and inspected the property in a very professional way

Tech was a great guy

I have attempted for seven consecutive days to contact Terminix via phone and voicemail, email, and text messages regarding an upcoming appointment. I am blown away at how a company of this size doesn’t have the resources to answer my phone calls or even return them in any sort of reasonable manner. I have yet to even receive an acknowledgement to any of my emails.The techs have been friendly, professional, and knowledgeable but the company’s inability to maintain even the essential framework of a customer service department is mind-boggling. I would not recommend their services to anyone. I guarantee your local pest control service will more eagerly accept or return your calls.

Wilbert is very professional and on time. He does a thorough job. We have had no incidences of termites due to their diligence of keeping the traps and inspection on a regular basis.

Terminix/Marty Nash are awesome!

The service was through and performed in a professional manner.

The person that came out gave me fantastic service and the problem was cleared up right away.

Impressed with thoroughness of inspector.

I have had nothing but bad experiences with Terminix. This company has been nothing but deceiving. I do not recommend them for any service.In 2018 it took nearly three months to complete installation of mesh vent covers around the crawl space of my raised foundation home.In August 2019, our termite bond was up for renewal, but we were planning on selling our house. Terminix said we would be able to transfer the bond if we sold the house. In September we began the process to sell the house, but Terminix was now stating that the bond was nontransferable, but we would be able to get a refund on the current bond. We ended up getting a new termite bond with a different service provider for the home buyer. In October, when the sale of the house closed, we contacted Terminix to end the termite bond and begin process to receive the refund. Terminix now decided they would not issue a refund. We ended up being out around $500 that we were expecting back from the refund. We would have never renewed if we knew we could not transfer the bond or receive the refund.

Terminex pest control is the best! 5 stars! Terminex termite bond and what ever gets 1 star. Guess whos out here again fixing damage, because they dont do their inspections like they are suppose to.

No One came to my home!

The worse place go through with termite policy. Every employee that we talked to does not like working there but 1.

No help what do ever! Took the money and ran! Took advantage of old people and no respect for covid distancing to elderly people. Rude service! Scare tactics! Stay away from this cheating company!! Multiple instances!

I like their professional attitude & responsible technicians. Wilbert Yates & Richard Brown are very thorough & professional & informative.

I have had nothing but a positive experience with Terminix.

When I received a bill last year for $1498, I was quite surprised. I called to get this amount adjusted and was willing to pay for the dual protection system, which had never been installed or recommended over the 37 years I have had this home and termite bond. However, I paid for this last summer but the system was not installed until last week. The workers were courteous and explained what they were doing. They were accommodating and moved items around in the garage as needed and put them back. No complaints on the work. Just disappointed in the manner this was originally presented with an outrageous bill.Sincerely yours, Susan McConnell 4452 Airport Blvd Mobile AL 36608

Our technician was very professional and thorough.

He always dependable, and does his job to his best.

Great service. Great technician.

I have used terminex for years with decent service. But i have been trying to contact them for about 3 weeks now to request and additional home service. I have repeatedly called and requested call backs, waited on the line for service as well. But with every call i get the same response, sounds like someone answers and then hangs up. Looks like i will be contacting another pest service.

Bug Free The Way To Be! 🤣

Brandon was very caring and professional. He took ownership of the situation and did whatever he could to resolve previous issues caused by previous tech Joe Newman who is the worst technician I have ever had in the history of my life. I feel bad for anymore who has to have Joe as there service technician. Needless to say I am very pleased with the services Brandon has provided. If you had more technicians like Brandon and not like Joe you would have better reviews and more satisfied customers.

Lots of coverage for one low, easy price.

Mr. Marty Nash takes care of our needs. He is friendly, easy to talk to, and reliable. He informs us of what he sees as far as pests go and what he has done on his visit. Excellent customer relations.

Hard workers the technician put the termitesbates out in the rain

Harry Holmes is as good as it gets! Always friendly and helpful.

The technician Kevin was very polite and professional. He made me feel comfortable about service performed.

Having dealt with Terminex for many years, we’ve never dealt with any other Terminix employee on the same level as Cartez Drake. Cartez is knowledgeable, friendly, polite and helpful. He is a tremendous asset to your company and has always represented your company well.Sincerely,Dewey & Blanche Parsons

If I could give 0 stars, I would. When receiving a phone call regarding technicians coming out for our quarterly check up, I told the rep on the phone I did not want anyone in the house due to having a newborn. When the technicians came, they told me they would have to come inside or threatened the bond to be canceled on the house. After telling them that is not what the rep on the phone said prior to them arriving the technician hung up on me and then called me back asking if I had a receptacle inside for him to plug in his drill - once again I told him I did not want anyone inside.So he hung up on me again.After they left I went on our back patio, and they moved all of my outside furniture (including my couch that I cannot move back by myself), tipped over the trash can and spilt trash in my yard (Accidents happen, but at least pick it up!) and left my back gates open on all sides of the house and both of my dogs got out afterwards!! Completely unprofessional. And now that I am trying to call someone to get ahold of them, I’ve been on hold for 1 hour now.DO NOT USE!

Impossible to get in touch with anyone. The call center wait time is hours. Too expensive to not be able to schedule anything.

Thorough treatment

Ron had come to my home and was absoultely polite as can be. Every question I had asked was answered with honesty and politeness. Really sweet guy. He made sure I had everything I needed done completely covered.

I like the assistance, and honesty although there has been an issue that our bait stations were improperly installed and a few things are missing. They gentleman that did the inspection was honest and assured me that his discovery will be expedited up the chain and it will be corrected. Honesty like that I hold to a high standard, many companies would deliberately ignore their downfalls and start making excuses. His honesty assures me I dont need to look elsewhere. Excuses force my hand to look out to second Estimates & or opinions. His Honesty and Professionalism sets the Bar High and assures me I have the right people for the job.

AMAZING!!! Brandon is such a wonderful tech.

I purchased a building under contract with Terminix so I maintained the contract annually and a semiannual inspection was performed so quickly I didnt know how they would even know if there was termite activity. For several years I called about increasing swarmer activity and they were very dismissive until I saw a small hole in a wall that appeared overnight and I immediately saw termites. That was in May and they treated the area and found extensive structural damage but made no repairs for 6 months and I was unable to open my business during some of the repairs because the contractors they hireddidnt want to work on weekends and evenings. I overlooked this until my annual renewal of $350 was raised to $1500. I will be using another company and have heard too many similar stories about Terminix.

My prior yearly bond was $400. Called yesterday to set up my annual inspection and was told that my bill was going up to $1,100 annually. Yeah, I dont think so. Ive heard of price gouging, but this one takes the cake. Cancelled my service and now have another termite service with much better reviews for less than half the price. Later Terminix!

After paying our monthly bills for pest service and our annual termite bill for over 35 years - 35 YEARS!!! -, these guys CANCELLED our termite bond without speaking to the homeowner/policyholder. after a deatn in the family, I called the local number 6 times trying to speak to someone in the U.S. and they are always in the field and cant talk. No return call, no nothin. Dont waste your time.....Wonder if they will return a call from my attorney.

Good service

We’ve only been with Terminix a short time. Every time we’ve interacted has been a very positive experience: on the internet chat, phone and in person the service has been great. Keep up the good work because it’s not only about pest protection, but it’s customer service that really drives the train

On May 8, I received a bill for my annual termite bond renewal with Terminix. It was a tremendous increase. This years renewal was $1499.00 up from $352.00 Last year. I have been with the company since 2015. Our rates have been:2015: $2412016: $2582017: $2712018: $3522019: $1499I called the company today 5/10/2019, two days after receiving the bill. It took 37 minutes on hold to reach their specialist for this specific issue.The specialist indicated that the increase was necessary and they would not budge other than offer me a lower tier of service.This is a 426% increase in one year.

Ive been with Terminix since 1995. Recently they have decided to increase my bond from $300 to $1000. So I called them and asked them to give me another plan. They were supposed to go out in Feb. and give me the new bond as of today which is 4-1-19 they have not done so. I have renters in this house and have scheduled Terminix to go out SEVERAL TIMES and complete this. They would show up at the wrong time frame or they would tell me that my tenants refused them or they would just flat out lie and not go out. Its very sad that this has happened to several people and they dont do a dang thing about it. Whats even worse is when you call them they actually lie on the phone too ! Worst company Ive ever dealt with!!!!!!

My husband and I have been using Terminix for many years, since we bought our home in 2008. Not one time have we had a bad experience. The service techs that have come by the house to inspect, have been very pleasant to work with. I like how Terminix has it set up so that they can send a reminder email that your yearly service is due. In addition to that, they also send me an alert email telling me that our technician is on their way. So far so good. Havent had any termite problems. Knock on wood. ;) As a matter of fact, some of the techs have even told us that our crawl space is one of the cleanest crawl spaces they have ever seen.

Im sad that my local Terminix office has apparently closed BUT!Ive had Terminix for many years and have always been satisfied with the service. They stand behind their bond. David (from Mobile) recently gave my house a thorough inspection and wore booties on the inside. Im pleased as always with the service Terminix provides.

The technicians were very nice and informative. My treatment was rescheduled a few times due to the constant rain but today they worked in the rain to complete my treatment. I truly appreciate their efforts.

The technician was very knowledgeable and reassuring in addressing my concerns. He assured me that if I had any problems after treatment, he would come out to take care of it without hesitation. I felt very comfortable after he left.

I am very satisfied using Terminix.. Their technicians and Customer Service are always very courteous and helpful. They do a great job! Always make appointments to accommodate the customer. they are on time, letting you know the day before when they will be in your home.

Both employees that I spoke with on the phone and the person who came to my house were so nice and accommodating. The man who can to my house was very informative, helpful, and kind. Even though my dogs were barking loudly, he still stopped to speak to them when he would walk by to try to help calm them down.

I just got my renewal notice, and they expect me to pay $1499.00 for renewal. When I still had Guardian, before Terminix bought them out, I paid $195 a year for 12 years. I saw the warnings on NextDoor that they were doing this and I expected it. I am cancelling after finding a new company. Since Terminix bought out Guardian, I have found Terminix to be unprofessional and I am aware of the lawsuits again them as well.

Truly appreciate Joe’s help with my dad’s house. He showed excel communication skills, professionalism and went well above and beyond in a difficult situation.

Great customer service, fast and friendly. tho it has taken repeated treatments. doesnt get sprayed every visit like I was told. only rebaited

We had a thorough inspection because I was afraid that a swarm of termites had landed on our house. Christopher Patrick, our inspector, was so professional. Even though he didn’t feel like we had termites, he inspected anyway and, he was right, no termites

The price to switch to the dual protection plan and the annual renewal rate was almost exactly what 2 other local companies gave us for either the liquid treatment or the bait, but not both, so we decided to let Terminix switch us to the new dual system for better protection at a reasonable cost. The servicemen that installed the bait stations and treated around my house did a great job. They worked hard and cleaned up afterwards. They were very professional, they called the day before to remind me if my appointment and called when they were on the way. They explained exactly what they were going to do and communicated with us when they were through. The only reason I cant give Terminix a 10 is their phone system is awful. There is no way to reach the local office and I dont want to speak to someone in another state when I call.

Its the people you hire that makes me give you that score. They are so pleasant and professional. They call ahead of time to let me know they are coming. Keep up the good work and kuddos to the HR department!

UPDATE TO MY REVIEW- Terminix has responded to my problem listed below and has assured me that an error on their part had been found and has been corrected. Their response is appreciated. I will say that when we had a termite problem several years ago the repair work was fast and professional. Fair is fair and I wanted to mention this point.November of 2019 I signed a new contract with Terminix and paid half of the amount. I paid the other half in December when the treatment took place. Both checks were cashed and I have copies. In February of 2020 I received a letter from Terminix stating that I was past due. My wife called the call center number and was assured that we were paid in full. Later in February we had a call from Terminix trying to collect a past due amount. The rep said the call was in error and we were paid in full. Around March 9th - another collections call. Again, I was assured we were paid and the call was in error. You can not get a call returned from the local office. I tried through the tech who signed the contract. He texted the request to the office. I was not called. I tried through the call center. They stated that they had spoken to the local service manager and he would call. I have not been called as of yet. On March 10 I called the service center again with the problem. The rep assured our account was paid in full and said she would look into it. On March 11 I called back and was told our payment had just been posted to our account that day. March 11 - the checks were cashed in November and December. How can that be since we were being told all along to ignore the letter and calls because the account was paid? I can only hope this nightmare is over but my opinion of Terminix could not be any lower. Several years ago we had a Termite problem in an addition to our home. Terminix had treated the slab but we were told by the local manager that there was no record of the treatment. Only after my wife produced a time stamped photo of the treatment in progress, with a Terminix sign in front, was the damage repaired. We have been Terminix customers for over 23 years. My anxiety level goes through the roof at the thought of what is next with Terminix.

We dont use Terminix. We are happy with the service we have with our current company. HOWEVER, someone from Terminix was going door to door in our neighborhood trying to get people to sign with Terminix. We told him we already had a service and the guy was extremely pushy in wanting to know who it was we used. My husband told him to leave. Why have door-to-door sales people go out? No one likes being solicited in their own home, especially at dinner time. No one likes a pushy salesperson to begin with. Its rather creepy these days to just send people door-to-door. After reading the reviews of rate increases, I am very glad we are with the company we have.

Great service, very professional technician.

They just went up on my ternite renewal from $215 per year to $1,499. Said they were doing it to everyone. See ya Terminix. I have never had a claim or any issue before and they told me there was noting they would do.

Service was great . One of the employee Jajuan Williams was very rude .

Called to have them replace a bait trap in my yard that was damaged. They did a good job, but the level of communication beforehand was excessive. I think they called 4 times to discuss a job that I didnt even have to be at home for.

Robert Soto, Service technician, Employee #: 92145 was very professional and neat in checking and replacing my termite plugs. Good employee to keep.Harry Eckel

Great customer service! Great attitude and very informative.

John was very nice and courteous. He was very efficient and kept me in the loop of what he was doing. Great job!

I called Terminix about any options that would be open to me after I found out about their increased rates this year. They made it impossible to contact my local office like I always did by re-routing to a 800 number. First, I was told that I didn’t even have a termite bond (been with them for 12yrs pest and termite), then when I was able to produce a customer number they admitted it. They said they would call back within 24 hrs and get someone from Mobile to come by. Never heard from, called again and was able to get someone from the US this time that took a detailed message, never heard from them again. I called and cancelled my pest control and went with someone else in town. After 1 month the Terminix Pest technician showed up at my door irritated that I would not be paying because of the cancelled acct. With this treatment I can’t even imagine how horrible it would be to get them to preform their duties if I had ever gotten termites.

Very positive

See my previous review just posted Mobile,Al.

After being a way from this Pest Control service for a little while, I decided to give them another try when attempting to reset up my service they automatically billed me before I even received an appointment and then after an appointment was scheduled decided that I hadnt paid them already for original service and that they came out two weeks prior but left no notification. Since then Ive been back and forth with automated services and customer support to try to resolve the issue but after multiple attempts Ive decided to no longer pursue it. Moving on to someone that actually wants my business!

Awesome technician and great service!

These guys are among least professional people I have ever worked with. They sent a representative out to do a free consultation, he diagnosed the issues on my property and scheduled a service call for me in the middle of the following day ( a work day). My roommates and I scheduled time off work in order to meet the team for the service call at the house, they did not show up. Only after calling numerous times did I realize they did not show up because of a system error the rep was in no way proactive in helping me find a solution. Their customer service is awful and I will be cancelling my business with them as dealing with these people has been a nightmare. I would absolutely recommend reaching out to local company instead of paying a ton of money for some of the worst customer service I have ever encountered. These guys are amateurs.

Rates tripled, no better service. Went with another company, so far alot better service and so much cheaper. Terminex is a rip off!

We love having Terminix! Mr. Frank Goss has always taken care of us and is so thorough. He never hesitates to tell us to call back if something comes up. He always lets us know what may be causing a problem or why something is the way it is. We like that little bit of education when he visits. We love how easy Terminix makes pest control since we are first time homeowners and we recommend them to as many people as we can. Especially if they are in our area so Frank can take care of them too!!

James Johnston did a great job explaining the services available to us, and he was very professional and courteous. Couldnt have asked for better service. I have seen the other negative reviews, but my experience with Terminix was excellent.

I appreciate your fast, courteous service..

Marty is awesome! He always asks if I have had any problems and the few times I have had issues, I have been able to contact him and he comes right away!

Huge rate increase. No annual inspection.My annual service contract increased from around $400 to $999. Why? I have not experienced any issues and never made a claim.I am still waiting on the annual inspection. When I returned their call about an inspection, they atated all of their time slots were booked and they would get back with me. That was two months ago. Now I get a huge price increase. Where is the service?

Andrew was awesome! But after he quit, 2 appointments in a row (aug and oct) a tech will lie as they completed service at my home on the outside, and claim no one was home and charged my card. Luckily I have cameras that showed no one ever came, and also the fact I was at home the whole day! Local office does nothing but fake file a dispute that never gets resolved. no refunds, just set another appointment date so the same thing can happen again!

I have always had great service from terminix . My technician LaDarrell is always great he is knowledgeable, courteous, and very helpful. Je is just wonderful. He will go the extra mile to get your problem cleared up .

Great Service