Really about a 3.5 with pros and cons. Overall good experience. I listened to the other reviews and bypassed the app making my reservation on the website. I also had heard stories of reservations being cancelled the day before due to equipment not being held, so I paid in full to be sure my reservation was prioritized. I picked it up using the website option before hours (has to be confirmed prior) and that was fairly easy, just a lot of steps to cover. The cons were there was a scrape on the truck not indicated on their photos, food debris all over the floor of the cab (chips, crackers, popcorn, etc) and drink bottletrash in the back - all of which I photographed & reported during the pick up steps. Lastly, the truck had 1/8 tank of gas with 40 miles range left. Again reported during those steps. Fortunately you only have to return with the same amount. Though that continues to screw the next renter. Unfortunately there is only a 24 hour rental option, though I only used it 4 hours, but I knew what I was paying when I reserved it. Next time Id look for hourly rental options.

Very quick and straight to the point. Service was very friendly and professional. Janice was very nice

Theres an overnight drop box for easy after hours returns which is great.

Liked the people who worked there!!

Meh! Still being billed for tolls one toll at a time. Truck needed TLC. Wont rent from here in the future.

One lady rude