They have saved me close to 50 % on my house insurance when in a time I need to be on a budget more than ever !!!

They are always so nice and helpful

The fact that it took 4 people to solve a simple issue is just sad. Than they lie and take money they shouldn’t.

Online banking made easy

I was left stranded by Liberty Mutual last night after my car got stuck in snow. At first the lady helping me tried to argue that I am not stuck due to mechanical failure therefore may not be covered by roadside assistance. Of course I didnt buy into that and asked for towing service. I was told that my help will arrive but nothing yet and it has been almost 24 hours now. I ended up calling a towing service after spending almost 3 hours without help. Today I just bought a different car insurance and took the time from my busy schedule to inform others.

Very helpful and friendly. Got a lower rate 😁

Horrible customer service. My car insurance premium increased $200/year reasons for unknown to me (No tickets, accidents within 10 years). When I inquired about this to my Agent, I was redirected via email to 3 different people over 7 days and finally received an automated email asking me to call and discuss. The number in the email was the standard 800 number for liberty mutual. I promptly changed insurance companies.

When a letter comes to my house with an envelope saying time sensitive information enclosed and then what is enclosed is actually an advertisement for your company... I instantly switch to disliking your company. I dont deal with tricksters. Are you trying to get me to sign up for insurance without me realizing it? Cmon

Did not explain things properly to me

Very very bad insurance service.. Please never ever take them. My car was hit by a liberty mutual policy holders car, as he was not looking at the road and looking down and ended up colliding my car. I m following up with Liberty mutual to get my car repair taken care of since its their fault, but they dont give any response nor assign any adjuster and trying to escape. Please be aware of this company and dont risk buying their insurance. Its a very very bad company.

I worked with Anthony, who answered my questions in a timely fashion and was super helpful. Not to mention, I saved WAY more than I expected and I shopped around for a good long while.

Very helpful

Saw the bad comments, but disagree with them. I have had a great experience with Liberty Mutual. They have worked with me to keep prices down with three teens driving.