I was seen by a woman named Heidi today. I received a gel manicure from HELL. She was inattentive and aggressive. While she was cutting my cuticles, she cut my skin 3 times, one of which a CHUNK OF MY SKIN WAS REMOVED. it bled for the entirely of my appointment, and instead of waiting for the bleeding to stop, she painted my nail with gel polish 333. I saw my blood go into the bottle as she went for each coat. DO NOT USE THIS POLISH AS SHE PUT IT BACK ON THE SHELF WITH MY BLOOD IN IT. Never coming back again.(First picture was right after my appointment. Second picture was taken 4 hours later-still bleeding)
Went in for a manicure. They went to squeeze me in but did not know I had a dip on. I sat there for 30+ minutes with the acetone on my nails until I got up and said something. The man/owner? Was very apologetic and explained he was trying to squeeze me in but didn’t know about the dip removal. I was ok with the wait but not having the acetone on so long.He then proceeded to give me a terrible manicure. Less than an hour after I left the whole thing bubbled up? The picture looks like glitter but it’s air bubbles. I paid $11 for them to remove my dip polish and $20 for the manicure- will not return. Overpriced and poor quality.
They were very safe and clean when it came to social distancing and mask wearing. I felt very welcomed and comfortable. My fiancé and I got regular pedicures and manicures (mine was a gel). They did a great job at cutting away the cuticles efficiently. Only one of my fingers had an uneven coat of gel but overall a great experience. Those who say they are not friendly or not willing to have conversation are wrong.
Creative is amazing - Ive never had a bad pedicure here and Jenny is my go to girl. She’s truly the best - never rushes, really friendly and gives the most relaxing massages! I highly recommend her to anyone
I have never written a review for any business before, but had to put this out there because my experience was that terrible and I dont want this to happen to someone else. The woman I saw that did my nails completely butchered them. I had a dip manicure done and she got it all over my skin and completely around my cuticles so much so that my nails are stuck to my skin around the outside edges. The manicure is already peeling up and has very rough jagged edges, and it is extremely thick. The worst job I have ever seen done. It was very very overpriced and it was executed horribly. The woman doing so was also extremely non compliant and would not fix anything she did when I asked. There was also a full out fight happening between the owner and another customer at the front desk when I walked in discussing her displeasure with her experience as well. Definitely not worth any time or money spent.
Great Service. They were very accommodating for I did not have an appointment, they were only able to accommodate my pedicure which I was very grateful for. Donna did a great job,. I was very pleased and appreciative given the fact I was seen with out an appointment.
Always feels like a treat. Large, comfortable space that’s conveniently steps away from shopping & dining. The technicians are talented and friendly. Get the Clover app to save a few bucks each visit.
Nice people. But did not like that I had to check myself in. What was the receptionist for? Again, nice manicurist, but she was not sure how to do the collagen manicure. Interior is dark and feels run down. My nails do look good, except polish does not go all the way to the base of the nail, so there is a blank gap between my cuticle and the polish.
My daughter loved her manicure. The nail tech No, did a wonderful job. I cant wait to book my own appointment. The salon was clean, and spacious. Beautiful salon
Very disappointed. Long story short, I did not receive the services I requested.I am not one to complain, so I ended up paying full price for my nails to be cut down short and left unsatisfied.I had an appointment (@1130) was seen 20 min later for basic pedicure and a full set (acrylics)Pedicure was fine. For my nails, she begins as if to start a manicure. I questioned it saying this is for acrylics? I want to get acrylic on. She shook her head yes and proceeded to file and cut down** my nails (I did not stop her at this point thinking she will soon put the tips on)**though if this was for a regular manicure I dont understand why she cut my longer nails so short, instead of asking me first.)After washing my hands she asks me to pay and tells me the price. It was the price of a manicure and the pedi. I said for acrylics? Thinking it would be more$$And this is when another employee had to come in and explain.I was not able to get the full set (like I had asked for when booking my appointment, during my pedicure, and again when I sat down to do my nails.) There was no one available to do this for me at this time (unless I wanted to wait longer) and by this time it was already 115 and could not wait longer.I was told the full set does not come with a manicure, implying I had requested it...(I did not request it and I did not want a manicure in the first place. I did question her from the start of service as well.) There was a miss communication due to a languange barrier.I have been going to this salon for several years now and probably wont be returning for a while.I am disappointed in how it was handled and shame on me for not being more upfront while I was there, but also wanting to be respectful and not make a big deal of the issue. Really upset my nails are now super short and I paid for a service I could have done at home for myself.If going to this salon, ensure you are getting the services you requested and confirm, confirm, Confirm.
The staff was great, polite, and helpful and the atmosphere was very pleasant. However my gel manicure hasn’t even last a week, and I already went back once 2 days after because it was peeling off. Now here I am 6 days later and almost all the polish is peeling and my nails are super brittle and breaking/ripping off parts. I have short nails so it’s not like they’re getting caught on things. I’m not sure if they filed off too much or something but my nails have never been this weak before. For almost $40 I would expect better quality for a simple gel manicure.
Hannah and Charissa were amazing! Wonderful job on our nails, also great personalities! Highly recommend them to anyone! 😊
I got a dip mani and a regular pedi. It’s been two weeks and my manicure is already coming off it looks like I have had it for over a month it’s so bad. When I left the salon there was nail polish all over my fingers. My pedicure is already coming off as well. My pedicures last over a month before they start peeling. Don’t waste your money there go somewhere else.-Carly
This place has steadily gone downhill in the past 2 years. It took almost 2 hrs for eyebrow wax and a normal pedicure and that with an appointment. The front desk associate Amy was just not friendly at all. They seem to care more about making money then the quality of service they provide and wanted me to pay before they even finished my services. It’s such a shame because I really used to like this place.
I have a very good time. Hannah was very sweet to me. It was very clean and my feet feel great. 😌
Went to get a pedicure as a walk in. The woman was very rude. I completely understand if they are not able to accommodate a walk in but they should be friendly and professional about it and they were not. Would not go back or recommend.
Everyone here is so nice! Great place to pamper yourself.
Had a great experience with my mom, 2 Aunts, my sister and 2 nieces. Creative Nails made sure we were all able to sit together and were pampered together ❤ it was a great time!
I needed a manicure on a Saturday after my normal place had closed so I went here instead. My manicure was rushed, it started chipping the very next day, and it was so bad the following day that I had to remove the polish! The way the lady cut my cuticles, caused me to have hangnails now. I’ve been going for manicures for 20 years now, and this was probably the worst manicure I’ve ever received! I will not be going back. What a waste of money and time.
I had an appointment at 1:00 P.M. and I was not brought back until 1:45 P.M. A couple people came in after me for 1:30 appointments and were seen right away. I also went in for a fill and got charged for removal and a full new set. Very disappointed in the service here.
I’ve been here for gel manicure, normal pedicure, and took my sister to get her eyebrows waxed. All three were great experiences. My nails came out great, the pedicure was relaxing and received free glass of wine. My sister paid $10 for eyebrow waxing and they look great! they are great at cleaning up the eyebrows. The staff is friendly and they have a cool check in system. They have a huge selection of nail colors. Large waiting area, too.UPDATE: I suggest making an appointment, my sister, my mother, and I decided to go on Sunday afternoon to treat ourselves and the nail tech was very distracted and was rushing to get our nails done. By the time they finished my nails they had only just seated my mother for her pedicure. That also seemed rushed. With a pedicure you do get a free glass of wine which is very kind. They just need more staff, honestly.
Excellent place for all your nail needs!
This was my first time here, and I came as part of a ladies day. The pedicure was pretty good, and the place got our group in immediately. Its a gorgeous location, very nice and clean. However, when I got my dip manicure, the guy did a terrible job. I had asked for an ombré-French manicure, which is a little more difficult than a normal dip, but a pretty normal thing to order. I even showed him a picture of what I wanted so we would be on the same page.Attached is what I asked for vs. the manicure he gave me - just about a flat line between the pink and white of the French, basically a two-tone nail. I asked him to put a sparkle gel coat on top so it didnt look as terrible, but I was not happy. The sparkles masked the terrible ombré enough that I didnt need have it redone, but beneath it, I kept noticing how bad the blending was.This place wasnt bad to go to, but if you want anything complicated for nails (beyond single color), you might be better off waiting.
By far, THE BEST spa manicure & overall experience Ive ever had!! Highly recommend going here for your next manicure or pedicure!! My nails and cuticles came out perfect!! Cant wait to go there for my next one and do a pedicure too!! The whole staff is amazing!! Tammy did an unbelievable job!! ⭐⭐⭐⭐⭐
ABSOLUTELY terrible! My friend and I went there and were supposed to get gel nails, they gave us regular. I got my nails marble with gold and they gave me pink, just pink. My friends asked for fade they gave her silver dots, she asked for gold. They are so rude. And don’t let you get what you wanted.
Rude and not very interested to properly do their job.My spouse had a nice nail tech very friendly and talkative. Mine was rude and rough and I wasn’t very happy with my nails mind you it was my first time and will probably be my last time too 😂 thank you 👌
First time experience getting my nails done, Hannah was great. Cant wait for next time.
Great place to go and have your nails done. Nice people.
I had a mani and a pedi last month, and left with a nail fungus and athlete’s foot! I couldn’t believe a little after a week when my ring finger nail looked like it was bruised under the nail bed, like something had “poked “ my flesh underneath . And soon after I noticed I now have athlete’s foot! Mind you, I never had either problem before in my life. I think it’s too big of a coincidence
Me and my friend went to get our nails done here today! this place was very clean and they turned out so good i would definitely go again!
I have been going to creative for years. The Millbury location does not disappoint. Always friendly and I have enough trust in them that I do not have a set person. I do not understand some of the negative reviews. If you communicate what you like and make sure things are the way you want before you leave they are sure to make it happen!
I went in yesterday for a pedicure with Nina, she was really nice and did a really nice job. My friend saw her today for a pedicure as well and I think they both came out great! I also saw Stephanie for a gel manicure this morning and she was awesome! The most friendly and funny nail tech Ive ever had the pleasure of meeting, I will definitely request her for any future appointments and my nails came out the best theyve ever looked in a very long time! I highly recommend that anyone going here asks for her! Thanks ladies :)
Ive gotten pedicures here several times. The first time I had one done I booked an appointment right when they opened. Queenie was the person who did my pedicure. She did such a great job that shes the only one I ask for. She takes her time and does great work. Wonderful leg massage.
This is definitely the best nail salon Ive been to; Ive had a set of acrylics put on previously and they were absolutely perfect! The location is quite big and is very aesthetically pleasing. My friend and I get pedicures regularly, and only go to this location. However, I have noticed that making an appointment is not very useful, because you still have to wait for the next available employee. It is also difficult sometimes because the store is located in a large plaza, so wait times can be brutal. All in all, the service is great and the prices are good.
Nails were shaped uneven,some square round. I did the dip and some nails are darker than others. I did one nail with glitter and theres glitter and black specks on almost all my nails. Was also rough with fingers digging his nails into the sides of my fingers and cracking my knuckles the way he was moving them.
This was my first time here. 12/31/19 The entire time I was getting my nails done with Jenny- she kept whining and complaining that she wanted to leave early, I wanna go home, I wanna leave early, its New Years Eve....etc..... At least 15 times I heard this. Made me feel like I was a HUGE inconvenience to her. When I asked a question because something my usual nailtech does wasnt done she got snippy and said shed do it, and to stop asking questions. No...... Im paying you money for a service and if I have a question on what your doing regarding that service you should answer it. The nails came okay okay looking I guess but very thick and bulky. I was told the acrylic fill with gel polish was 36. I asked for an extra clear coat and was charged an extra $4 for this. My salon and any other Ive been to has NEVER charged for a single extra clear coat. I would not go back. I went to try to save time on a Holiday but learned my lesson, Fast is not always better.
I’ve been a customer there for three years and after a horrible experience which resulted in a filed claim to the Attorney General plan to never go back. The management is deceiving and in their eyes the customer is always wrong. I received a coupon for 20% off all services that had an expiration date of December 23rd and they refused to let me use it. I strongly advise against going to this place - it is not worth your time or money. Spend your money with people who actually care, not these crooks.
Love going here for my pedis. Staff is nice and the chairs are amazing. They offer a drink.
I went on a very busy day with no appointment but honestly, it was great. I had both a gel manicure and paraffin wax pedicure. I had the same worker for both and she was great. The place looks beautiful and you can tell theyre clearly working hard to make everyones experience great. Ill keep going back!
I want to know WHY this place has such low reviews. The service and quality for the price is phenominal. They spend so much time on you, genuinely care about what they’re doing, are very good at what they do, and are SO!!! NICE!!! I had Scarlett and my mother had Helen. Such sweet women. The facility and tools are very clean as well. This was honestly the best pedicure I’ve ever had.
They no longer serve wine, but they do have an option for pedicures called the champagne pedicure. My friend and I explicitly asked the lady if that meant it came with champagne, and she said yes. Later on, we asked about where the champagne was, and they acted like they had no idea what we were talking about. They clarified that the champagne pedicure just meant the spa treatment was scented like champagne. Very misleading and we were lied to.
Excellent service! My wife has been here for more than 10 visits, and always has the most beautiful nails. Staff is always kind and courteous, the business is clean and well kept, and my wife always raves about her experience!
I walked in and waited 25 minutes mean while 2 people who came in after me went in before me, to be told it would be another 10 minutes. Its my birthday and had plans for dinner and could not wait longer. I called after I left to talk to a manager. The girl told me there was no manager on then when I called her out on it she says she is busy in the back. I called her out on lying to me. Then got hung up on and finally spoke to a women who gave me excuses of short handedness and not everyone can do everything. I will not be back there again because of today. I have half nails all broken and a mustache for my birthday dinner.
I’ve been coming here for two years. I bring my daughter and her friends and other friends. We pay for multiple mani-pedis and spend a LOT of money. I had a dip that lasted a week and two nails fell off. I went back just to have the nails removed and they charged me for the nail removal. So a week ago I spent $170 there. Today I had to pay them $23 just to remove the nails that kept falling off that THEY put on. So they’ve got almost $200 from me and I have nothing on my nails now. I’ll be going elsewhere.They just lost a customer that spends over $500 a year there over $23.00. I’ll go give my money to people who care about their customers and actually build a relationship with them.
I had a great experience! Tony was my nail tech. He did an amazing job on my nails. He made sure to do my nails exactly how I wanted them. He listened and asked questions to make sure I had the best service possible. They came out perfect! I highly reccomend Tony. It can be hard to find a good nail tech. I was so impressed by the service he provided.Also He was easy to talk to and over all just a really great guy! I will definitely be back to see him. Thank You again Tony!The salon was also very clean and professional. It was very nice inside.Overall a very good experience!!
Super disappointed! I’ve always came here for pedi’s and occasionally for nails. My pedicures are always great and I always wondered why this place had only 3 stars. This past week I figured out why. I called for a gel polish change on my acrylics. Walked in and had the male who’s table is right behind the desk. Couldn’t have been ruder. He wrapped my nails with paper towel & foil which I know they do for standard gel but always my acrylics have been drilled off. I don’t do nails so I didn’t say anything because I figured that might be his preferred way. I sat there for 25 minutes with them wrapped before I got up and went to the desk asking where myNail tech was.... I would never normally do this but the girl sitting next to me sat down got a gel manicure and was done while I was still soaking.. he came out after being called by the women at the front desk all irritated. He then realized that I had acrylic on but was trying To convince me it was my real nail... I had a full set done a week and a half prior to this AT this nail salon. Obviously I knew it wasn’t my real nails. So all irritated he gets out his acrylic stuff and starts globing it on my nails. Obviously they look horrible and I will never come back. I shouldn’t have been charged for the gel polish and I should have been given a new set considering my nails are destroyed now and creative nails has now lost a customer.
I’ve been coming here for my pedicures at least a couple years and I’ll only ask for Nikki, she’s the best. Today my 11 year old son wanted to tag along for a pedicure, $32! For a child, a boy child! No polish, nothing really but lotion and a massage for a few minutes. I get my nails done at Mademoiselle in Northborough, just might consider doing my pedi there too smh $32 for a child’s pedicure, such a rip off!
Vy did my manicure and pedicure and it came out WONDERFUL it was the best manicure and pedicure I have ever gotten! I cannot wait to come back to creative to get my nails done by vy again! She deserves a raise! The nail salon was VERY clean and organized. Everything they used was brand new! I recommend this place! The staff is very nice and welcoming!
Honestly had the best pedicure of my life here. I got one of the spa ones and she spent an hour on me. It was the most relaxing pedicure Ive ever had and the polish lasted weeks. Cant wait to go back!
Tammy was wonderful and attentive. This was the first time getting a pedicure here but I will definitely be coming back.
This place although it is fancy i would give them 2 stars because my nails did not come out how I expected. They are bulky, you can still see my nail and the polish doesn’t cover them. I got my natural nails painted yet the price was 30$.
I’ve gone to this salon several times (out of pure convenience) and every time the staff has been exceptionally rude and unprofessional. While the salon is beautiful, the staff makes this an awful environment. During my most recent visit, I was basically insulted by the nail tech throughout my entire pedi, in order to try and convince me to upgrade my package. I will not be returning to this salon and I will be urging others not to waste their time and money here. Do not go here if you’re looking for a salon that excels in customer service and professionalism.
Do not let Andy do your nails.I had him do my dipping nails and my fingers are so much pain.He was so rough on my hands and manhandled them as if he didn’t realize he was hurting me he also yell at me when I would move my hand away from the dryer. I just have a hard time to understanding him so I wasn’t sure what he was asking me to do. I have never been treated like this at my nail place I have ever been to.I will not be returning to Creative Nail.
Horrible, one of my nails broke after 1 day and then 3 nails within the first 3 days. Then I ask to have them fixed on the 4th day and the lady tries to charge me for each nail. They didn’t even care that they had an unhappy customer they just wanted more money. They look horrible and now after not even two weeks, they’re lifting and breaking. I’ve been to cheeper places with better results and nicer people.
I brought my girlfriend here last night. The technician was friendly but seemed to be in a rush. Polish is bumped at the tips (looks like way to much paint) and not very smooth. Not happy with how it came out. Looks like we have to find somewhere else to go
Always quick and friendly service and my nails always come out looking great
Great atmosphere but the pedicure was mediocre for $40
Got my daughters fingers and toes painted at 9:15 on Saturday morning. In the bathtub at 2:30 half of all the nail polish came off. By now, 2 days later, maybe 2 nails have any polish left on them at all. On the phone they blamed me, saying it didnt have enough time to dry and thats why it came off. No money back. Wont be returning--first and last visit for sure!
My wife has been going to California Nails for the past year now. Cindy is her nail tech and she always does a wonderful job. She usually goes every three weeks, where other places shes had to go every 2 weeks. Highly recommend, as they make my wife VERY happy!
Went Easter weekend. Yes, had to wait, but to be expected considering it always a busy time in any salons around holidays. It was my first time there, had VY, and absolutely LOVED her. Planning on going today after work. She was very delightful and gentle.
I went back after being unhappy with the turn out of my nails and the management team was fantastic and very accommodating and fixed all of the issues I had! They also took me immediately on a busy Friday night without an appointment. I’m much happier and think my nails came out great!
Had a mani today and also had a pedi with 3 great friends and had a fantastic experience! Everyone was friendly and Lindy was the best! Thank you Lindy!!!
So I called and made an appointment for 2:30. At 3:10 I was still waiting to be seen without having any idea of how long it would be. There was no one at the desk to ask. The place is visually appealing but let’s face it, this is a service industry and if you don’t take care of your customers then you aren’t doing what you should be doing. I have been here before and they did a good job. Don’t make appointments if you don’t intend to keep them. You are a 30 mindrive for me and I just wasted 1 1/2 hours of my time and have nothing to show for it.
Came to this salon Saturday evening and had my nail done with Donna.I’m a mother and don’t get the chance to get a mani and pedi done very often none the less without my child .Therefore I was very excited to finally have them done and get alone time .Big mistake choosing this salon.Donna rushed with my pedicure didn’t take her time same thing with my manicure. I wasn’t offered anything to drink.After 3 hours of drying my toes at home somehow one toe ended up peeling one side so that got messed up after 3 hours they should have been dry .Unfortunately I will not be coming back as I would like someone take there time .It’s all about the experience.
It is no longer California Nails as they are under new ownership. It is now Creative Nails & Spa and they still have the same phone number. I got there at 12:30 PM on a Sunday, didnt get taken until after 1 PM and the lady didnt even come over to the table to start until 15 minutes later. I didnt leave the salon until 2:15 PM! Who in there right mind would want to hang around a nail salon for that long, thats nuts! People have other stuff to do and they just want to get in & get out. While I was waiting, there were 2 pairs of people who left because it took too long and 2 pairs who also kept asking how much time was left. When I finally sat down, the lady who did my nails was so slow and kept getting distracted by everything that was going on around her. When I go to a salon to get my nails done, I just want to get them done and get out of there, not sit around and wait for the technician to be ready at her convenience.I always get gel fills but I can never find a solid place around Worcester. I get my nails done once a month when I travel to NJ for a weekend and they are always perfect, they never chip and they last! I pay $36 for a gel fill there.Here, on the other hand, I got a gel fill and it came out to $51!!!! What?! They charge you $15 extra for the gel polish alone! I have never even heard of that before! I have never been to a salon where they charge you extra for the polish. Normally I would pay that amount for a brand new set! Plus, liquid gel fills start at $36.. Thats nuts! You should never have to pay a fortune to get your nails done. They also dont show on their website that it cost extra money for the polish! What else are you supposed to do, just get the nail put on and thats it? You need polish and you shouldnt charge extra for it.I will never be going back to any Creative Nails & Spa location again.
Everytime I have been to this Spa for a Pedicure it has been such a great experience. All the girls r very nice ..
To the owners of creative nails in (Millbury), my daughter had gotten her nails done by a women name Christine yesterday she was very unhappy with the service that she received. she felt very unsafe in your business. The women that worked on her kept getting up in the middle of her service screaming and arguing with a women that was pregnant. Christine was using foul language throughout the service. The situation was unprofessional and out of control . I had bought it to the women at the front desks attention. My child came home crying with cuts on her fingers. She is very upset ! My husband buys me gift cards here all the time if this is the type of business your running, I will be taking our business somewhere else. This is not the first time your service was horrible! It’s only fair to let others know what they are walking into . I will no longer recommend your salons.
I got my nails done here before, and I loved the lady I had. She talked to me and did an amazing job. I dont remember her name. Well, I went back this morning. I had Vy. She made me bleed around my nail. She said she couldnt do the design I wanted. She tried doing a design she liked instead. When I left they were dry. A few hours later they got messed up without me doing anything. I am not happy.
Nikki and No make this place the best!!! They are always super clean, thorough, relaxing. Very kind and always do a great job. Thank you:)
Great experience. Had a mani and pedi and I’m happy with both services. Staff was friendly and they serve wine!! :)
Beautiful and newly refurbished! Lots of variety in spa treatments and special extras. Coffee, fruit water and wine for pedicure patrons (+21)!! Highly recommend for ultimate pampering!
To me, this place wasn’t that good I went with my sister and the next day all of her nail polish peeled off. I got dips and after a while they started to turn yellow. I do not recommend.
Went here twice only because I had a gift certificate I would never g0 back horrible job a 10 year old could have done better
I find this place is very relaxing and you get the pampered effect. I recommend Christine.
They have a different price for every little thing. Its ridiculous
If you are basing your experience on how friendly ALL of the staff members are then this is not a good place for you. There are a few select folks that actually engage in conversation with you (if you want) while getting your nails done. I have NEVER booked an appointment and have been going here for almost a year and am always taken right away. Maybe larger groups take longer. If you go a few times and get different people each time you will find at least one that you like. And as far as the quality of their Gel Nails- Absolutely FANTASTIC! They never chip or break and sometimes I even wait 3 weeks before getting another fill!
It is great and good atmosphere and they do an amazing job
Absolutley fantastic...Lendy was amazing!
Made an appointment for pedicure waited 40 min!Made another apppointment now waiting 30 min!Why bother to make an appointment And rush to be on time for them when they make appointments with other clients right before you arrive!!!! Furious never going back no matter how nice it is inside! My time is worth more!
Sandy and Steph are AMAZING. they are extremely attentive and know exactly what I want each and every time. Ive been to other locations but Millbury is the only one I am ever truly satisfied with. Thank you thank you!
Rule.No pricing anywhere so they can charge certain ppl what they want .He started mumbling under his breath when I asked for a new buffer because the one he was about to use was horrible . This is why I do not patronize places where I’m not wanted.
Christine is amazing,She did an awesome job on my nails.definitely plan on becoming regular customers.
Ive never had a bad experience here.When i go to sign in, im always told how long the wait is and get updates with how much longer its going to be if its busy.People expecting to be seen right away in a busy plaza on a busy day are just impatient.
I will begin by saying I live in town and have not heard good things about this nail salon, but my daughters got gift cards for Christmas so I said what the heck! Yeah, no. I am actually selling the gift cards that they have left, that is how bad this place is. My daughter wanted to do a full set of acrylic nails, we made an appointment and had those done a little over two weeks ago. We waited for over a half an hour, even though we had an appointment, with no apology or excuse. Her tips ended up needing a fill several days before the usual two weeks, so bring her back again as she still has a balance in her gift card, and now 6 days later she has had FIVE of her tips fall off in one day, just clean off. You have got to be kidding me!!!! I have no doubt that if I brought her up there they would fix them, but I do not want to step foot back in that place, so I will bring her to the salon I go to and get them re-done, by the way, for a lot less than what they charge!!!! If you are looking for a good nail spa/salon in this area I would recommend Chaba in Millbury or QNails in Sutton, Ive been to both and they are FAR superior to this place, and better priced.
Great Mani pedis - lasted almost 2 weeks!!
Sloppy work. Not satisfied. My acrylics weren’t cleaned underneath and the paint dried in several layers on my nails and Toes. Had to ask to fix several times. It wasn’t a fun experience let alone the wait between my toes and nails was very long! I never get my nails done so it was quite a bummer. They will do for now.
Best mani and pedi I ever had!
Very friendly staff. The service was phenomenal. Pedicure lasted weeks!
Best nail experiane I have ever had!! My nails stayed sharp and clean for 3 weeks before cracking 👍
Absolutely LOVED my experience at the Millbury location. Saved Creative Nails for me since Shrewsbury and Marlborough were awful! Vy at the Millbury salon was delightful!! Never rushed, let me do a style I loved with my nails, and checked in the whole time to make sure I was satisfied. My interaction was pleasant from the moment I walked in! So great. A+ and a definite stand out from the other locations. Thank you, Vy!! You’re terrific.
I gave it 2 tries and I did not like the way they did it so fast even with the spa pedicure. So I went to the one in park av instead- lovely decor but it’s all about the service!
Wicked expensive for a sub par manicure. Got French gel nails on Sunday, she broke one of my nails so it looks like I chipped it, and my nails are already starting to break on Friday. I will never go here again. They should be ashamed of their prices for the quality of service.
Be aware pretty place POOR SERVICE!!!I took A bridal party there started out good then they took walkyns over me I sat for 45 minutes Before anybody would do my nails while the others were being worked on .also when the Tech was frustrated with my 5 year old granddaughter she squeezed her hand to get her attention which made her cry . And lastly the bride exhausted after 4 hours left with nails she was not happy with They looked nothing like the picture privided by the bride. I called and spoke to Stephanie who was helpful but when she arrived Sunday they wanted to charge us for the corrected nails OUTRAGEIUS absolutely out rageous I spent over $300 at this location and Im extremely disappointed I will NOT RETURN !!!!!@
Terrible experience more than once! You go in, say which service you’re looking for, and they say “get a color”.... never mention that it’s a 30 min wait or longer. It’s a huge waste of time to sit there thinking that because no one says there is a wait you’ll be taken “any minute”. When I have gotten a pedicure here it’s so inconsistent- rushed, painful, and quick to upsell their “services”. Don’t let the cheap wine tempt you. Go someplace else.
I have been going there for years and have always found them consistently fantastic.
Smells wonderful when you walk in. Beautiful salon!