Had an amazing experience at Acura of Milford. After an exhausting search for the right vehicle that was suitable for my credit/budget I was blessed to be referred to Dee. She was absolutely helpful in the entire process. She then connected me to Omar who finalized all the paperwork. Their customer service exceeded my expectations. I work directly with customers and I know when someone goes above and beyond for you. The entire experience was just refreshing. The process was easy and hassle free. They knew exactly what my needs were and met them and went the extra mile. This type of Customer Service is rare now a days and very hard to come across. Thank you so much Dee and Omar for all your hard work and efforts. I highly recommend Dee as your go to Salesperson!! I absolutely love my new car.

This dealership was a great experience from start to finish. Dee was so helpful and a pleasure to work with. Same goes for everyone I encountered at this dealership. I’ll 100% recommend Acura of Milford to friends and family and my future purchases will be from them.

Ben was a great salesman, very helpful with the whole process and an effective communicator. Very knowledgeable about the cars and packages. Would recommend this location.

Wow!! I called the dealer one LATE night just to inquire about a vehicle on the website. Who knew I would have gotten the BEST SALES MAN ACURA OF MILFORD EVER HAD ! I mean don’t get me wrong, the guys there are great but BEN ! He is A1 !! The best customer service and all he wants was me to be HAPPY and comfortable! Oh .. you may be thinking it but let me tell you .. he did not pressure me! And look I upgraded my Acura MDX truck from a 2011 to a 2022. Without breaking the bank … and all the EXTRA accessories I got made it even better ! Ben is a great guy and he is ALWAYS BUSY ! If your looking to trade your vehicle or even purchase your first.. talk to BEN ! Ben Ben Ben !!! Did I say his name enough ? !! Oh and when my car finally arrived days earlier than expected.. he took his time to record a video to surprise me and even take pictures ! It made me cry 😢 … yeah yeah I know I’m a little baby. But I’m a hardworking young lady who deserved this upgrade all thanks to BEN !!!

Norbert was great to work with. I set the expectations early on of what I needed/wanted and he kept me in my budget. I am trying out leasing for the first time and feel confident in my decision thanks to Norbert, From initial visit/test drive to bringing the car home the same day, very fast and quick transaction. Overall extremely happy with my choice to use Acura of Milford.

Ben did an absolutely amazing job helping me trade in my 2010 Nissan Altima and getting a great deal on a new car! I’m so thankful for his help - as a first time car buyer - I couldn’t be more ecstatic! I definitely owe it to him - he hooked me up!!! 10/10 would go to Ben again.

Norbert was my sales rep who was nothing but kind and attentive to what I was looking for! Overall, I had a great experience and Omar who is the manager, was wonderful as well. Could not be any happier with my new Acura and look forward to continuing my business with them!

Great customer service, super clean environment. Thank you Ben and Omar for all your helping me to get my dream car.

Ben did a good job made me feel welcomed and i got to leave with a car i wanted

My experience at Acura was very good. The sales consultant (Ben lijeomah )was very nice

Ben has been very great to work with, answered all my questions, he was very good at explaining the process of buying a used car.

Let me start by saying I’ve had my Acura serviced at 3 different Acura service centers in my time of ownership, and this service center does not represent the Acura Brand well. I came here for just a simple oil change, and the subpar customer service was evident right from the garage door.Efficiency: It took them an unusually long time to check me in because there computer couldn’t find my VIN. The guy had to call for assistance to check the car and a process that usually takes 5 minutes took 15 minutes while my wife was waiting with my newborn to pick me up.Trustworthiness: they told me my car would be serviced in 90 minutes and it took them double the time for a simple oil change. They called me with recommendations that did not seem customized to the consumer needs. After refusing the additional services,They never called me to tell my car was finally done and ready for pick up.Experience: I felt the workers were inexperienced and not very knowledgeable with pricing and service fees.Lastly, The front desk guy Todd confused another customer with me, which I witnessed as I was standing behind the customer.I would not recommend this service center even if they lived across the street from my house. I’d rather make the commute to North Haven.

Had a great experience! Dee was a great sales consultant! She was very efficient and helpful.

I’m following up on my previous review because I was contacted by one of the managers, Pete, and my review was addressed appropriately. I’m updating my review from three stars to four in light of this. I’m planning on going back for another service in the future, and will post more then.

Doaa was an excellent representative, she was patient with me throughout the whole process and listened to my needs with my car options. Overall good sales experience, got me into my first car.

Show room is very clean. Eveone is very nice.and will do everything to get you in the carr of you dreams. Salesman Ben J. Is the bestThank you.

I usually go to this Acura for services but due to an urgent checkup needed for my car, I decided to go to a different Acura closer to me. It made me realize I would rather drive an extra 40 miles to Milford!

Good service. Ben is great and we love the car

Ben was an absolute pleasure to work with. He was able to get an amazing deal on the car we wanted and we could not be any happier with his work.

Craig was absolutely amazing!! My scenario was certainly not the easiest, and he and his team did everything possible to turn a bad situation into a positive one. Everyone is extremely friendly and professional. I will definitely be back at the end of the year to do business again!

Ben was amazing and courteous! I would highly recommend him.

Not communicative and dishonest when they do communicate!Wish I could give them half a star. In short, service department is terrible! They dont communicate with each other or customers.I went in for a service they estimated would take 3 hours. So they gave me a ride to the Panera and sent a text message saying theyd keep me informed. After 3.5 hours I replied to that text message, inquiring about status. After 20 minutes of waiting on a response, I called to learn that my vehicle had been ready for over an hour. 10 minutes later they picked me up . When I got to the service desk, they had no idea where my vehicle was. I stood there in utter astonishment as they fumbled all over each other looking for a vehicle that was parked right out front.Later I decided to let them do a warranty paint service. They told me they needed 7-10 days. After 14 days I called and was put on hold, and subsequently hung up on. When I called back I was told that the guy I needed to talk to was gone... like there is only one person who can tell me if my vehicle is ready or not. I had to call 3 times during the next day before this mysterious guy made talking to me a priority. He told me it would be easy the next day... we are now 16 days into a 7-10 day activity.Deciding I was done, I just took my vehicle to another dealer for an oil change and tire rotation, where I learned that Acura of Milford put the wrong lug nut on my wheel and stripped the spindle... $200 later I am DONE DONE. Acura of Milford denied ever having taking my wheels off. Then how have they done the tire rotations and detailed brake inspections they have boasted of?

Pete in service is a great service advisor and I highly recommend going into Acura of Milford if anything is wrong with your car. Great techs that do a fantastic job and the proper way.

To put it simply, this service department is unequivocally awful and inept. It is abundantly clear why this Acura dealership has some of the lowest reviews and ratings comparative to the other Acura locations in the area.In dealing with this service department I have found myself increasingly frustrated at every turn. I brought my under warranty vehicle in to them for a battery issue they kept claiming it was not under warranty. Also, notable is the cost here- which is significantly higher than using AAA or other services however, that is largely typical of dealerships so not too much of an issue.When dropping my vehicle off I also noted a intermittent issue with my vehicle where sometimes when coming to a full stop it feels like the car is being hit from behind. Following dropping my car off there, I did a search on that issue in Acura vehicles and found a class action lawsuit with the same symptoms and it is seemingly a transmission issue. When I contacted the service department back, they expressed that because they could not duplicate the issue there was absolutely nothing that could be done. The solution was to have their employee who lives the farthest from the dealership drive the car home regularly to see if it could be replicated. They gave me no other option to diagnose the vehicle other than an employee driving it for extended periods basically using it as their personal vehicle, which seems wildly unorthodox. When I expressed discomfort with this I was essentially told tough luck as that was the only option for diagnosis. Additionally, the service advisor repeatedly chastised repeatedly me saying that Google was not my friend. Clearly, Google is my friend because it uncovered many of the mistruths parroted by the service department.Even more frustrating was their complete lack of concern with my issue. They did not follow up with me, instead each time, I needed to reach out to them only to be given the run around. They did not care about me, my issue, or their lack of acceptable service.I have given this dealership many many chances but they are either unwilling or unable to give good customer service. They are incredibly guilty of focusing on their bottom line and not on their customers safety or experience with them.Clearly, they have a history of poor customer experience in their vehicle service department as the other reviews dictate. I highly recommend using one of the other more positively reviewed Acura dealerships in the area.

Called to schedule a appointment for a safety recall and the call director was ok, she scheduled me in but had no knowledge about the recall, she transferred me to the service department and I asked the gentleman who picked up how long would it take and he said around a couple of hours and when I asked about a loaner vehicle (WHICH IT CLEARLY STATES ON THE LETTER THEY HAVE TO PROVIDE ONE IF NEEDED BY THE CUSTOMER) he said idk what to tell you if at that moment we have one then we will provide you with one if not then I don’t what to tell you, we’ll see when you are here. My appointment was a week away and if they know it takes hours then the least they can do is provide a loaner.

I had such a lovely experience getting all the help I needed. My sales lady was super friendly, thorough and very efficient in her knowledge of the vehicles I was inquiring about. Id recommend her for future customers 100%

Craig Rich and his team, are definitely the best one. They help me with my situation and they make it happen.I highly recommend this dealer especially Craig hes the one.

I went to go for an oil change 2 weeks ago and my windshield wipers were acting a lil funny after I got my car & now 2 weeks later my windshield wipers won’t turn off even if they’re set to be turned off . I feel like since the last time I came here and had problems they messed something up in my car . Don’t come here spend your money elsewhere also I got a transmission fluid change like 12,000 miles ago and it’s due every 30,000 miles they literally told me I had to do a transmission fluid change again they scam you all over the place . I will never come back her even to buy car .

Dale (Sales Consultant) was amazing and very helpful in the whole process of car buying. Very knowledgeable and very professional. She made sure that everything is perfect with the car and the whole process. She made sure everything is taken care of before I leave with my new car. Attention to detail is her specialty. If you are in the market for a car, DALE is the best person to assist you at Milford Acura. Finance Manager, Omer Hamed is another incredible gentleman who helped me to secure financing and help me to understand all the options available to me. Love his honesty. Dale and Omer are the best people to work with.

When I went to go get a oil change I found a piece of garlic bread under my hood I wouldn’t recommend this location to anyone..you lost a loyal customer

Came here this weekend to look at an MDX. Apparently one of the sales guys just got a new Range Rover and insisted on showing off by driving like a maniac in the ice in the small parking lot right near customers. Was extremely uncomfortable. I will not be coming back.

I had a great experience at Acura. Ben was amazing! I will always recommend Acura of Milford for the amazing service I was able to obtain because of Ben. Thank you again! I am happy again. ☺️-Selena R.

The most absolute horrible experience of my life as far as car repair goes. I purchased a car from Acura of Milford 16 years ago and was so pleased with their service back then that I knew that if I ever bought another Acura that would be my choice of service. Boy what a difference 16 years makes. I have had to take my car back three times for the same thing and it’s still not fixed. The first time I got my car back they left one of the nuts unscrewed that connected what I think is the sway bar to my wheel. Not a mechanic so I don’t know the terminology but I do know how to tell when a screw is undone. The third time I got my car back, we popped the hood and the engine cover was missing. They didn’t put it back on!! Like really how do you miss all of that. The engine cover came in several different pieces. It’s so unfortunate but I will never go there again! I simply have no trust in their work. The worst quality of service EVER!!! Extremely disappointing.

Theres no planes here i give 5 star if they had planes

BE CAREFUL. VIOLATION OF THE CDC GUIDELINES.I know for a fact that this location has confirmed about half of their staff to be POSITIVE for COVID-19. The manager and general manager have been forcing their employees to come into work, knowing full well that the employees are sick, risking their co-workers health, customers health, and health of their families. If you come in to get your brakes done or any other mechanical work, keep in mind that the likelihood of your car being worked on from an individual who is positive or exposed is definite. DO NOT COME TO THIS LOCATION. The behavior of the supervisors and individuals of superiority at this location is unacceptable. They are knowingly putting their employees and their families at risk, and their only option is to continue to come to work, or quit.As mentioned before, they have already confirmed almost half of their staff (sales and mechanics/techs...people who are working directly in and out of customers cars) and at this point the rest of their employees have been exposed and are fearing for the safety of themselves and their families.How is this acceptable? This location is the ONLY dealership open during this pandemic. Even the dealership directly across the street from Acura has been closed for a month, if not weeks!

My favorite car dealership. Very professional sales and service staff. Thank you Craig and Christian!!

Great experience. We had car trouble enroute to NY. Justin and crew took care of us despite it being closing time on a Friday! They were so helpful. Felt like a random act of kindness.

Rui in Service was very knowledgeable and a pleasure to work with. The service was completed quickly and in time promised. I received excellent service and felt like my customer experience truly matted to both Rui and Acura of Milford. I will continue taking my cars to Acura of Milford. Never had a bad experience.

What a seamless and excellent experience!!! Craig and Omar were very helpful and knowledgeable. Left with my Honda CRV a few hours of coming in. Will definitely recommend Acura of Milford to all my friends!

Everyone here is amazing, helpful and knowledgeable. What a great purchasing experience

If I could rate ZERO stars I would. Dropped my car off on Thursday morning 11/19 for all the lights on my dash being on and oil leakage. Thoroughly explained all the issues on the car. I received a call Thursday afternoon stating they needed more time with the car to figure out what was wrong and there was a bulletin out for the oil that could possibly be covered by warranty with that being said I agreed to leave the car and I would receive a phone call Friday morning with an update by Paul. Friday afternoon comes around with no word called the dealer spoke to Evan to be told they don’t know what’s wrong they needed to call a master tech to come out to look at it and it would be $810 dollars JUST TO TELL ME WHATS WRONG. On top of that they still had the audacity to charge me the diagnosis fee even though there is no diagnosis because they have no idea what’s wrong with the car. After complaining that was waived. I asked Evan the word on the warranty to figure out the oil issues to receive a bunch of “I don’t knows” and “call backs”. This dealership continues to lack on customer service and whomever they have working as “mechanics” and “technicians” is a joke. Not to mention the details of the inconvenience of me driving to the dealership at night to drop off sensors I’ve changed to have them look at to get no answers and the run around. This was a huge waste of my time and now have to look for a real mechanic to look at my Acura because THE ACURA DEALERSHIP COULDNT.

Dale in sales is amazing go see her ASAP best sales rep in ct!

I had a 2014 Honda Accord that i had about 9 months left to pay it off but i wanted a new car so i got a 2016 Infinity Q50 red sport twin turbo for $28,000 from Acura of Milford.. approval was easy got the car the same day.. when i test drove the car i told Jeff my salesman that the car was having a vibration and he told me he would have it looked at so fast forward the car is detailed and everything is all set to go and i picked the car up and when i got on the highway the vibration was still there i called service and spoke to them advised to bring the car back they had to change the battery in my remote cause it was dead ans they said the car was fine nothing was wrong with it i bring the car to infinity and the 4 rims where bent from the inside so i bring that back to acura and they gave me a hard time but finally got them to look at it comes to find out i was told one rim was bent not others so they fixed it for free but that car never should of been sold to me in the first place with that issue if they checked the car like they said they did fast forward to today 4/19/2020 the car has the same vibration and my tires are all different so now i am buying four brand new tires for a car i had for a little over a month to figure out what the issue is since Acura wont figure out what is wrong will never buy a car from here again will read the reviews before i buy from another dealer. Till this day my car is still shaking

A few weeks ago my car unexpectedly needed immediate service. I called, expecting to be told that I couldnt get an appt for a week, and was told me to bring it right in. (What? THANK YOU!) Christopher quickly diagnosed that the issue would require several days to fix. (of no fault of Acura of Milford) I was given a loaner and sent on my way within an hour of arriving. Christopher and Justin provided me with white-glove, top priority, professional and polite attention. The service department did a great job completely fixing my problem. The recent renovations to the dealership are excellent, with a beautiful new, efficient and comfortable Service Dept. I cant say enough good things about my experience with Acura of Milford.

They are great!!

Was so excited to get a new car, I ended leasing a 2019 TLX A-Spec. Lets just say problem started right away. They car had open re call when you they leased it to me, the recall was open for about a week before i took control of the car. Within the first week of having the car i noticed there was Defected light in the visor. Now last month I had to take it back to the dealer because my dash board lit up like a Christmas tree due to a major emission leak in my gas tank. Ive owned six Hondas in my life and never have had to take any on my Hondas into the dealership as much as Ive taken this Acura. Im only 18mo into a lease and Ive been to the dealership i would say more then 10 times for service or issue with the car. There is lack on communication between the service people and the customer. They seem to always give you the run around and never seem like they want to fix the problem for the customer. Beware of Terrible Service.

The salesman justin Chandler is great !very happy with my 2017 mdx advance !I give him 5 star !and that is my first time at acura of milford ! Best dealer

In December if 2019, I brought my 2010 Acura TSX in for service to a loose belt that was making a noise. I had a quote from Acura of Milford and a local mechanic in town. Acura was more expensive at $700 but thought it would be better since they were the experts. I was wrong! After receiving the service, I picked up my car. The next day, I traveled to Va Beach and my Acura immediately started making the same noise-less than 24 hours after I picked it up. I called Acura of Milford and they told me to bring it in. I said I was not in the state. Shortly thereafter, while driving back to CT, my belt was making a louder noise and my car started smoking on Route 13. In Wilmington Delaware, by pure luck, I passed by an Acura dealership as my TSX was smoking heavily and the car was barely moving. This Wilmington DE Acura Dealership immediately took in my car and they told the belt broke and caused more damage to multiple systems (radiator, A/C, etc). This Wilmington DE Acura dealership fixed the for nearly $3000! What was worse, they did not have the part so I had to rent a car to get back to CT...Another $400 to rent a car/gas/tolls!Then, I called Acura of Milford and wanted a refund. They said no. I called for months to dispute the charge but got nowhere--Manager never even returned my calls most of the time. Concurrently, I tried to dispute the charge on my credit card but I lost that too because technically they provided a service, despite the fact they screwed up and cost me an ADDITIONAL $3500 for repairs/car rental that should have never happened. So basically, a loose belt cost me over $4200 total if you include the initial charge! I have yet to receive any compensation for THEIR ERROR and the $4200 charge is more than what my car is worth...just for a simple belt problem! UNBELIEVABLE! So, I would certainly NEVER recommend this dealership. STAY AWAY!!!

Had a great experience getting a car here. Big thanks to Craig for helping me out in a time of need. Real fast and easy process took a bout a weekend and I was in a new ride.

My salesman was Marcus he was absolutely amazing. He was very helpful, answered all my questions, polite young man. Not only did he sell me my car he also sold a SUV to my god father so BOOM two sales in one appointment. 5 stars for Marcus.

Service manager was honest and gave me options to fix the problem. Car was fixed quickly and resolved the problem the firs time in the shop. I trust this place for consistently good work, fair price and Ill keep coming here.

BE CAREFUL!! They do NOT care about their employees!!! A few of them have been tested positive for covid (that’s only the ones who actually have been tested) and they still have them coming into work! That means there’s potentially more that have it! They aren’t taking any extra precautions! This is ridiculously selfish and unsafe!!! BE CAREFUL!!

I purchased my car here last year June 2019 & every time I come in for a service due . Everyone is very polite and professional NEVER am I unsatisfied nor leave unhappy. Positive energy at Acura of Milford. Jasón of course took of me today and he is great professional & where there is good customer care I have to recognize it !

Beware of this dealership. They are shady, do not care one bit about the customer, and are only concerned about their bottom line. They agreed to a deal in writing and then raised the price of the car at the table when it was time to sign the paperwork. They wouldn’t send a manager to speak with us and did little to nothing after we called the GM. Upon walking out we spoke with another customer who was also leaving because of a similar situation. Ultimately they made us feel like we were supposed to feel grateful to work with them. In contrast another Acura Dealership bent over backwards to help us.

First and foremost; this has been the BEST car experience in my life. Let me start by saying, I live all the way in Westchester County NY and I’ve traveled all the way to Millford, CT to purchase my car. I had received a call from Craig Rich after submitting information online. Our initial conversation went well, and I had gone to the dealership the same day. Craig has made this car buying process very comfortable. Craig is the best salesman I’ve ever dealt with. Once my lease is up, I’m definitely going back to do business with them! Thank you Craig and Acura of Millford!

I am probably the most difficult person to work with (according to my wife). I just spent time with Ernie Parent Jr and the rest of the team at Acura and couldnt have been more impressed. They were fair with the entire process and did everything they could. Believe me I pushed, but they explained there are limits to what they could do and hoped I understand. I think in the end people just want to be treated fairly, I am somebody who deals with BS all day in my job and I can identify fake people, Acura of Milford has nothing but professionals who show that professionalism throughout. A final shout-out for Ernie and Omar, thanks for making this happen (when other Acura dealers could not).

Great experience! Keeping social distance & health precautions Ben the salesperson managed to allow me to test drive a 2020 RDX. He offered manufacturers rebates, incentives & offered a very competitive price. Omar at the finance department went over all the finance options, pre paid service & add ons offered by this dealership. He was transparent & left totally up to my choice. I havent had a service experience yet & could not comment on that. I had a very nice and smooth experience in purchasing a new car! Thank you!

I dont ❌❌❌recommend it at all. Be careful when you buying from this dealer. the worst dealer Ive Ive treating with. I did buy 2014 Mercedes and since the first told them the speaker is not working and they told me we will fix it. just drive for one week see what other problems you get than come back they said. But when I came back they said we can not fixed. And they give me 2 years of dents. Also I told them and they trying to say the guy who fix it is not here, and they keep pushing me.so not recommended at all.

Would like to thank John Powers for making the process of purchasing a car not as stressful as in the past. He took the time to explain everything in detail, and was calm and professional. Best car purchasing experience I have ever had.

Jaycee was great to work with straight forward easy to ask any and all questions too. Jaycee took the time to understand what I was looking for and did not make me feel pressured to purchase. Omar was able to get all paper work completed quick and correct made sure that I added the needed coverage to protect my purchase.

Visited this dealership with interest in the new RDX. I walked In and a salesman asked how can he help. I told him we were interested and wanted to check it out and go for a test drive. The first thing he said was are you how soon do you plan on making a purchase ? I said were not sure. We knew what we wanted but never saw it in person yet to put it short we were not 100% sold yet. After telling him that he just said well here it is pointing to it in the showroom and continued on. This may sound light but it was not a good customer experience. We ended up driving to Norwalk and actually purchased a brand new vehicle and drove off the lot same day. Maybe I dodged a bullet Im in love with the car and the service I received at Devan Acura of Norwalk.

Never usually write reviews but after this experience it was definitely needed. I have never had such a smooth experience purchasing a car. Craig made the whole process easy. He took the time to make sure we were happy and satisfied. If you’re looking for someone who is patient and informative, Craig is your guy.

The folks at Acura are fantastic. I hadnt bought a car in a long time and they made the experience fun and easy. Vincent Wallace really listened to what I wanted in a vehicle and found the perfect car. No pressure, no hassles. I cant wait to start driving!

My review is not of the dealership, but of my sales person. I dread the sales process of buying a car and the pressure they put on you to buy right then and there. I didnt have that kind of experience with Brian Wilkinson. If you are in the market for an Acura and are planning to buy from this dealership you absolutely MUST ask for Brian Wilkinson. His level of customer service is off the charts. Brian is not one of those pushy sales people and he really listens to what you say. Shocker! I know. Hes not just trying to sell a car. Hes developing a relationship with his customers. I cant say enough good things about Brian. He has gained a customer for life. Brian went above and beyond to make sure I was satisfied and made the purchase of my new car a very pleasant experience.

Thanks to Danny! This by far is my favorite car purchased from Danny. I have been buying my vehicles from Danny at his former job, Executive Jeep Nissan for the past 18 years. Im so happy I found you at your new home, Acura of Milford. My car is everything Ive been looking for. As always, thanks Danny for the smooth and easy buying experience.Juan, your loyal customer

I love my new car the guys there were amazing. Ben is awesome i feel so blessed. I recommend anyone to acura of Milford!!!!

We stopped in late on a busy Saturday to see a pre-owned car. Ben greeted us warmly and was very nice. He did not pressure us. We decided to purchase the car and we waited quite a while to see the Business Manager. There was a repair that needed to be done on a side mirror. We were told the part was ordered, but when my husband went for the appointment they scheduled to replace it, suddenly the wrong mirror had been ordered. Obviously, they hadnt ordered it until we paid in full. Basically, we were lied to that it was ordered. Adding insult to injury, the tech said we can have it tomorrow. Tomorrow? Why did they tell us two days previously? This has meant three separate trips back to the dealership. Annoying that once we paid for the car, the great service diminished. Disappointing and will make us reconsider purchasing there in the future.

I was very pleased with the entire process of returning a vehicle off lease and choosing another. Vincent Wallace was helpful and accommodating to my requests, without being pushy. This is the third time I’ve leased through Acura of Milford, and obviously each time has been a smooth transition, which makes coming back that much easier.

I love going to Acura to get my car serviced because I know its gonna get done right. Great location too because The Garden Spa and Chilis is across the street. Can you say mani, then lunch!

These guys sent me a letter that they wanted to buy out my MDX ‘17 lease and upgrade me at a lower payment. It sounded pretty good and these guys would not honor the print letter they sent me. They didn’t even try and were no where close. Didn’t seem to care that they would not honor a letter they sent me in the mail. Don’t waste your time at this dealership. You need to buy/lease your Acura in Long Island and only service your vehicle here. LI has so many dealerships they have to be far more competitive than this Milford Acura can be, and by a wide margin at that.

I went there a long time ago and we had signed the papers over the weekend. They ran a credit check on me and I had a high score. I was supposed to pick up the car on Monday. I kept calling all day and nobody picked up. My voicemails were not returned either. So, I went there on Tuesday and saw the sales rep I dealt with. He told me that the deal is off because the pricing is not correct. We both had signed the papers. He said the price was like 4000 bucks up. I got in touch with Acura corporate and they said they would investigate the matter. Nobody ever got back to me. So, I got a Volvo instead. No more Acura for me for life. Sold my MDX and Im out of Acura for good.

I had a very favorable and positive experience in trading my Rav4 in and getting a new RDX. Ben was my salesperson and he was excellent. The process went smoothly and quickly. I wanted a certain color and he managed to get it for me quickly. I highly recommend Ben if you are looking for an experienced salesperson.

My experience with Acura of Milford was wonderful. Two of the staff, Jonathan and Omar, went above and beyond to help assist me in finding the perfect car. They were both extremely kind, respectful, and professional and they found me a car that was affordable, safe, and beautiful! I would highly recommend Acura of Milford!

I always have a great experience when I get my car serviced the staff is very pleasant and up front with pricing and not pushy to have you get anything done that your not comfortable paying for .. Jason In the service Department is the best I highly recommended

I recently leased an Acura from Acura of Milford and found the experience to be very positive. Brian Wilkinson, the sales guy, was a straight-shooter and got me an acceptable deal for the car I wanted. There were no BS sales tactics and I felt I was treated very fairly. Perhaps its an unfair comparison (Acura luxury vs. Toyota/Scion) but a local Toyota dealership brought out every trick in the book, kept me waiting, bait and switch, you name it. I went back to Acura and closed the deal that day.Side story: When I picked my car up there was a small scratch in the bumper that I didnt notice. Damaged in transit from Brooklyn. I didnt notice it until the following day in different lighting, all of my paperwork signed and sealed. I brought the car back and they repaired it and gave me a loaner car no questions asked. A minor hassle but they took care of it and made it right.I would recommend Acura of Milford and Brian because they treated me fairly and honestly in a friendly way.

Bought a car there yesterday. Craig Rich (the salesman) made the whole experience smooth and pleasant. Will definitely check them out again when Im on a market for another vehicle.

It takes a lot to write a review. Either youre extremely satisfied, or extremely dissatisfied. In this case, its the latter. I felt extremely pressured into buying a car that I did not go there for. They expressed to me that its a once in a lifetime deal. Me being car-less they wanted to take advantage of my vulnerability. I had time to think of this and requested my deposit back. After requesting it back they didnt even remember who I was. I DO NOT RECOMMEND going here if you value respectful service for your money. Disgusted.

Great service every time. I will definitely go back.

Excellent experience. Marcus was very helpful and great at following up. Danielle and Omar were also great to work with. Would purchase another vehicle from Acura of Milford.

Courteous and knowledgeable staff. Checked me in quickly. Also provided a ride home & picked me back up after the service was performed. Very convenient.

Shout out to the best salesman Justin who helped me get into my new car. It was a great experience working with him and I plan on buying my next car from him again in the future!!

Shout out to the salesman Justin who helped us get into my new car when we were just looking. It was a great experience working with him and I plan on buying my next car from him again in the future!! Didn’t expect to get out so quickly but we did thanks again buddy

Ben Ijeomah is an excellent sale person and professional. He explained to me everything about the new car. Very nice person.Jackie

Recently had a pleasant car buying experience at Acura of Milford. Our salesperson, Justin, was very comfortable and easy to work with. And when a question arose after the purchase, he was easy to reach and helpful and accommodating.

Bought a used car lately? My experience at Acura of Milford wasperfect. Everyone was polite, honest and very helpful. I got to drive awayin a near perfect MDX. Try them. You wont regret it.

Came to Acura and I was welcome by Justin. He was very helpful and patient. I recommend to come to Acura and ask for Justin. He will explain everything you need to know and get you want to want.

Staff is very friendly and helpful. Took a little longer than I would have liked (did not know it takes over 30 minutes to do a quick wash to a car once service is completed, which ended up being pretty sloppy wash), but hats off to Joe (my service rep, who I have had on more than one occasion) for being super polite and accommodating.

I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing process. After speaking with Corporate I was ready to return the car and wash my hands of the dealership, but before doing so, I spoke with GM John Dembeck and Business Manager, Omar Hamad and my experience did a 180. John and Omar took ownership of the issues at hand and provided superior customer service, which turned a very negative experience into a positive one. They were courteous, understanding, compassionate and proactive in alleviating my concerns and regaining my trust for the dealership. Had they not handled the conflict resolution so professionally, I would have returned the vehicle and gone elsewhere. I am grateful for their superior business ethic and for owning the errors of their colleagues, because doing so helped to turn a negative experience into an exceptional outcome.

The whole process from my sales consultant Craig to pickup of the car was smooth. This is my second purchase from Milford Acura and I will be back. Cant wait to see the remolded dealership.

I originally went in excited for my purchase, Just like any other buyer. I was originally in a Toyota i was not happy with, and stuck with for years. So the thought of finally getting into something i enjoyed riding in, had me excited- not only for me, but my daughter as well. I originally dealt with Ernie(Salesman) who was great, but he had an emergency and in the middle of us going through my options etc i was switched over and contacted by Craig, who was fantastic... The problem occurred when i was sent home in the car i chose. I left the dealer with dealership plates still on my car. Throughout this time i realized how rough the car was driving, the strong cigarette odor that wouldnt leave even when i was told it would after the car had gotten a detail at dealership- so i decided to give this car the benefit of the doubt. When my 10 year old daughter began getting in the car and complaining about this odor even after i tried everything to remove it, it just became frustrating. Then i realized the backup camera was so blurry at night, it was inaccessible. I called in, and made an appointment right away. I was certain itd be fixed at no extra cost to me, because i was informed by ACURA Manager Omar Hamed, that anything wrong with car between 30-60 days itd be taken care of. After having brought car in. and waited over an hour, i was informed id be paying $300 out of pocket for this issue. I left Acura initially trusting in their word, just to come back to the realization that i was lied to. I left, and realized i overall wasnt happy with my purchase, and wanted to be in a much better functioning car for not only i, but my daughter. I went back that night to speak with Omar the Business manager, and he refused to see me. He left as i was in an office waiting for him to discuss my concerns. Be mindful, this was during business hours, and about an hour before closing time. I insisted on returning this car, but i was told by salesman i no longer had that option. I came back the following day, and spoke with John Dembeck whos the general manager. He insisted he was not going to take the car back, and told me he had the option to, but simply wasnt going to because -in better words, the money being received by the transaction was far more valuable than truly looking out for his customers best interest. He told me i had to wait for Omar Hamed to get back in so he can provide me with the copies of the registration forms i had signed...After waiting almost an hour, Mr.Hamed walks in through the entrance the door, walks right by me with his Starbucks coffee, as im sitting in the showroom waiting on him precisely... He then sends over my salesman to hand me over ONE piece of sheet. I asked for the rest of it, and so my salesman went back, and Omar sent over a different Salesman to rudely dismiss me. No courtesy whatsoever by this business manager, no regard, no respect. I then decided to have the vehicle checked out, and was told it had structural damage. I have attached a picture so you can see the quality of the vehicles Jon Lorensons Acura of Milford is selling. I have been to dealerships before, and have never encountered experiences like this one with managers from the company. I was disgusted with the treatment, the lack of consideration, and lack of empathy by both John Dembeck, and Omar Hamed. My sister was planning on getting a car from this place, but i have advised her to go elsewhere. I will never recommend this place to anyone-Especially with children. A place who is only concerned with money, is not a place people want to do business with. The salesman are amazing, but the actual managers are awful. One more thing, on Acuras website it shows they offer a 10-day exchange policy. I wonder why this option was not presented to me. Which explains their efforts at helping me at all.

My salesperson, Craig, wasn’t pushy at all. I did not feel pressured. Both the business manager and the financial manager made sure that I was receiving great service and the best deal.

When we purchased our MDX Our salesman was awesome and extremely knowledgable about the MDX we purchased. The financial dept was easy to deal with and did not rush us through the process. They were willing to work with us on our trade-in and make a deal.Also the car has been in for service and the service team has been excellent. They are quick and thorough and have been easy to deal with. A big warranty repair was taken care of in a few days and the car has been great. We have enjoyed our experience at Acura of Milford!! Kudos to John, Jason and Justin!

This is the WORST dealership for repairs. I cannot speak for the sales team, since I did not purchase my car here, however, the service department is a bunch of thieves. The service manager - Steve, HAS NO IDEA what he is doing. He told me that I would have to pay $4500 for a service that was fully covered under my warranty. The only reason I found out that it was covered was by calling Acura Corporate and they looked up the part and said I should not have to pay for anything. I then called Steve and he said, Oh, okay. Then I had to bring my car in for another repair and they were very shady about the discounts they were willing to give. My receipt did not reflect discounts and they made me feel like I was trying to get away with something using the coupons THEY SENT TO ME! Horrible, horrible service. I WILL NEVER GO BACK TO THIS DEALERSHIP. They are only looking to make money. If you need repair, go ANYWHERE but here. They have no customer service and have been a horror to work with.

Excellent staff who made the leasing process quick and easy.Highly recommend...Craig (our salesperson) and Omar (finance manager) are both very professional and personable

I bought an MDX from this dealership. Prior to the sale I had met a nice team eager to do business. I was told the car comes with VIN etching and paid $299 for it even though i did not really want that. The car was delivered without the VIN etching and I have been asking for my money back. I was at the dealership more than 3 weeks ago to get my money back and was told the check was mailed to me. Till date nothing.... Calls, voicemails, emails goes unanswered and no one seems to care because they have my money. If that is the kind of service you want, then you can do business with Acura of Milford otherwise look elsewhere.

Everyone Ive dealt with were very helpful and professional. Vincent in sales, Eric in finance and Robert the manager exceed my expectations. They cared about my satisfaction with the process and the purchase of my car. A really good group of people!

Kim was so helpful and kind. I had a really positive experience coming here today. Your company should hire more employees like her. My service was fast and accurate on my Acrua.

If you are considering buying an Acura definitely ask for SHAUN! He extremely polite, genuine, knowledgeable, and a great listener! He took his time to go over every possible option and did his very best to make sure all my needs were fulfilled. He showed me all the entertainment aspects and functions of my 2015 Acura ILX and I couldnt be happier!

I have been purchasing my vehicles from Danny Colmenares for over 10 years at his previous place of work. I followed him to Acura of Milford and couldnt be any happier. I love my new Acura! Danny always makes purchasing a car smooth and easy. He is honest, knowledgeable, and completely up front. Hes an awesome car salesman thats why Ive been doing business with him for over a decade. Dan is definitely the man. I will be spreading the word that he is now at Acura of Milford. I will actually be back next month when my cousins Nissan lease is up. Thanks Danny, I will see you soon.

Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I was told to put a $500 deposit down on a vehicle to hold it while I went to the credit union to get a cashiers check. The salesperson said verbatim, “this is just to hold the vehicle. We’re not going to charge you”. I came back to the dealership in an hour with a check to pay for the vehicle in full. When I checked my credit card statement, I noticed they DID charge me. I left emails and called and they refused to get back to me. My credit card company took their side when I filed a dispute because they are a corporation and I’m and individual. Because this was said verbally, I have no proof of what the salesperson said. The Acura corporation said this is in the hands of the local dealer. Whatever you do, DO NOT give them your business. They are overpriced and will steal your money, literally. They are dishonest and represent the typical slimey, slick and dishonest car salesman stories that you hear of.