Great shopping experience. No hassle, very understanding. Our sales man Sheldon was awesome. We told him what we where looking for, and what we wanted for monthly payments. He did the numbers write in front of us. He got us into our new expedition. We love it. Couldnt be any happier. Thank you Sheldon

9/22- Hertrich Lincoln installed a tonneau cover on my Ford Lariat F150. After multiple visits, I was extremly unhappy with both the quality and the installation of the cover (sever leaking). I wrote a review on Google to express my feelings about my experience. After posting the review, I received a call from Kurt, General Manager at Hertricts Lincoln Ford of Milford. He wanted to rectify this situation and took the matter into his hands personally. He arranged for me to pick out a tonneau cover. Pick out a place to get it installed. Had Mike Kelly from Hertricts arrange an appointment to get the cover installed. This time with a better cover and a better installation team. These reviews do work and they do get results. I must say this is actually a very good dealership that restored my confidence and made it right.If you need to deal with anyone at this dealership make it Mike Kelly and Kurt Ruffing. - the General Manager. They are straight shooters and will do everything possible to delight their customers. I would buy another truck from those fellows in a minute!

Nick did a great job with my pickup - thank you

Just bought my van here! Sheldon was great!Very friendly and knowledgeable about the vehicle.Would definitely recommend this place . Just ask for Sheldon !

I cannot begin to express how grateful I am for the wonderful service I received yesterday when purchasing my new Lincoln MKZ at Hertrich Ford Lincoln of Milford, DE. My salesman, Sheldon Scott, made sure I got exactly what I wanted at a price I could afford. He was very knowledgeable and professional with answering all my questions. I highly recommend seeing Sheldon if you’re looking for a new ride!!!

Want to say that my experience with Hertrich Ford Milford in Service and Sales has been fantastic. Beth and Chris in Service are my go to people. They are always very helpful and quick to get things accomplished. This past weekend I purchased a new Ford Edge. Brian Kugelmann was my Sales Consultant. Cannot say enough about how easy it was to work with Brian. He made the usual long and dreadful experience a super nice and comfortable one. Brian has a great attitude and is easy to talk to . Very experienced in the vehicles features. 5 stars for sure.. More if they would allow it.

We can’t say enough about our experience at Hertrich! First, this dealership is amazing. From brand new to used, they have a great selection of cars. Everyone had masks on for covid safety and we felt very comfortable. The service department is also stellar. We went there because we noticed a used car they had just gotten in on a trade posted on their website. Kurt, our salesman, was so knowledgeable about the functionality of the car, told us the highlights and changes made in 2018 to the model, benefits, etc. He was great - answered all our questions and you could tell he had so much knowledge about cars. After we decided to buy, he took us through all the paperwork with ease. It was a great experience! We encourage everyone looking to buy a new or used car or truck to start with Hertrich Ford & Lincoln in Milford.

The people there are so friendly and nice. I made an appointment online for an oil change but for some reason it didnt come through but the lady told me no worries she would take care of everything and she did thank you so much for quality customer service. She also wash my car for me. 😊

Helped me with all my car problems. Great customer service. Allows you to make payments.

I purchased a new Ford F-450 todayMy Salesman was Sheldon ScottPlease contact Sheldon if you are looking to purchase a vehicle.He is Honest, Knowledgeable, and takes his job very seriously. Because of Sheldon Scott this was my best experience ever purchasing a new fordHertrich you better keep this guy !!!!!

I had a wonderful experience buying at this dealership. From the moment I walked through the door I felt welcomed and everyone I came in contact with was very accommodating. They made the whole process very easy and stress free. I will definitely be back again.

I had my f250 looked at by the service department to look at a stress crack in the windshield that should have been covered by the warranty. About an hour into the inspection I saw there were 5 people around the truck. They showed me what they said was an impact spot in the crack all along the crack which went the entire length of the windshield and told me it wouldnt be covered by the warranty. I give them credit for saving Ford money but I know in the 1500 miles Ive driven it there wasnt any stone hit the windshield. I only hope that I dont have any more warranty work on this truck. It doesnt look like the warranty is going to be much good.

In all my years in buying cars I have never been to such a disrespectful dealership before. Working with Kurt Jr... he was making fun of me and my wife as I overheard him when I was going to the bathroom... this is something I couldn’t believe. Then speaking with the general manager about the issue was just a big joke. On top of that they appraised my vehicle way lower then every other dealership around.... I would not use this dealership and take your business elsewhere.

Ask for Brian Kugelmann, simply the best experience! Brian was amazing and made the whole process really smooth. Brian went above and beyond, he was extremely helpful. Great Service and Excellent Experience!

Terrible dealership. Very rude. Not up to par with other dealerships. Was told a vehicle was available. Then I get to the place and it all of a sudden disappeared. This is the third chance to give this place my business and of course another let down. Do not waste your time here.. there is allot more dealerships that have better deals. Allot better.

Dear owner this a follow up post from my husband Charles. he tried to contact your manager on several times with out any luck. Just had a new windshield installed from safelite I asked the manager to examine the cracked windshield and tell me what he thought was the cause of the break. His opinion was there was not any signs of an impact it was probably a defect in the glass from the factory. Oh well 250 dollar lesson good luck selling me vehicle in the future. Please do not reply to this post with a reply to make it look as though you follow up on negative input.

Extremely customer oriented, courteous and efficient.

I just picked up my 2021 Ford F-150 from Hertrich Ford Milford which is my 6th vehicle that I have purchased from Kurt Ruffing Jr. Kurt makes the process of purchasing a vehicle very easy and his knowledge of the new F-150 is outstanding. I would have never thought to order power deployable running boards or the extended range 36 gallon fuel tank, I am glade that Kurt recommend those options. Thanks again Kurt.

We had a service appointment for a recall on our explorer. Chris was waiting on us and we talked about downsizing our car. He suggested that there was a Ford edge in the showroomBryan, the salesman asked if he could help us. My mouth dropped when I saw this Ford edge sport st.Bryan closed the deal, Kurt, general manager, helped us seal the deal with the discounts Ford offered. Stoney in the FinanceOffice was excellent working with him.Service Dept., Sales Dept., Finance Dept. Was a great experience.

Best dealership around by far! Great sales and service teams. Honest, reliable, and great to work with.

I am very disappointed in this dealership! My boyfriend and I were in process of working with a salesman drove down from Newark To see a car we were very interested in buying. We liked it emailed and were in process of doing credit application and even putting 1/2 down on a mustang. My boyfriend took 1/2 a day at his job doing credit application and talking to salesman and myself with our information. We thought mustang was ours and was very excited!! Also said we would be down Tuesday today to pick car up!!!! We get a email same day at 4:30 telling us that mustang was sold to someone else!!!!Are u kidding me!! Who does that!!! Rude after they had all our information and after almost a week talking to guy about this car making trip down to see it not even driving it and wanting it!!! Wow!!! I would not buy or recommend them to anyone!!Thank you for your disappointment!! We loved that car!!!

Took my car to get an oil change and tire rotation/2 recalls fixed. The service was great. The paying not so much. When I dropped it off I was told I could use points. Well their system wouldnt let me. They kept saying my account wasnt set up completely and there was nothing they could do I had to pay for it. I called the Ford pass number on the way home to finish and was told my account was completely set up and the dealerships know they have a special number to call if it shows this in the system. So if you plan to use your points I would probably go somewhere else, or try to find the special dealership number before you go.

My mother needed a car after her old lease ran out. Kurt, Jr and Mike were great! We got a sweet car (with way more options than we expected) that totally stayed within our budget. We drove 1 1/2 hour to go here and it was well worth the drive.

If I could give a zero... I would. If you are serious about buying a car I would suggest to go to winner Ford. They actually try to help you out. My sales person Brian had no idea about the truck he was trying to sell me.

Pleasant experience getting my oil changed!

Hertrichs Sevice Department was amazing in our time of need. My wife was in Lewes DE waiting for her 3 girlfriends to arrive for a day at the beach. On their way the power steering went out on their Ford Explorer. The power steering had just been replaced at a local dealership in Lititz PA, the week before. After calling her husband who recommended taking the car the next morning to a local dealership, we called the closest which was in Rehoboth. Sadly the service manager, at that dealership was of no assistance and told us there was no way they could take a look at our vehicle. Not knowing whether it was just a matter of resetting something in the computer of the car, or a greater mechanical issue, she recommended that we go to a local garage to have them check.After consulting with the local dealership that replaced the power steering, we decided to seek out another Ford dealership, Hertrichs, in Milford.My wife called and spoke with Beth in service. After explaining our situation, Beth said if we brought the vehicle in at 9:30 that morning they could take a look at it. She also recommended that we have the invoice for the work done at the local dealership sent to them so they could see what was done. By the time they arrived at Hertrichs which was 35 min from our location, Beth had the invoice in her hands.At 11, the car was taken back, and by noon Beth came out to the waiting area, and said we were ready to go. They quickly diagnosed that the power steering module had not been reprogrammed and the power steering shut off after driving 200 miles. Beth also told us that our local dealership was covering the cost of their fee for the morning. We were able to salvage our beach day and while on the beach that afternoon, received a call form our local dealership, Keller Bros. Ford in Lititz, apologizing for their oversight, and said he would be sending a check for $150 to the vehicle owner for the inconvenience.I cannot thank the professionalism and service of Hertrichs, especially, Beth, and our local dealership enough. They epitomize the understanding of outstanding service, integrity, and honesty!

I scheduled an appointment to have new wheels and tires put on my truck yesterday. There was a miscommunication between myself and who scheduled the appointment a week prior and I was pretty upset. I went in to pick up my truck and Holly took care of me and made sure all my needs were met to my expectations. I was very relieved and will continue to service my vehicles here. EXCELLENT customer service!!!

Got a brand new Ford F150 in August from this dealership and I could not have been happier with the purchase or the sales people. It was a delightful experience and I know I can count on them in the future!

After consideration, I must say excellent. Beth of customer service greeted me with much consideration as usual. Beth was able to fit my truck in a day early for service. As the engine light was on. During service the excellent mechanics were able to fix the problem. They even found that the problem was serviceable under warranty. Therefore my service was fixed perfectly and did not cost me anything. How wonderful.My highest regards to Beth and the mechanics at Hertrich Ford. I can hardly wait until It is time to purchase my next truck. I am sure it will be a Hertrich vehicle.Many thanks; Stan Walls

We went for work on our truck and found an old gem in the parking lot. Husband couldnt believe his eyes, believed to be his old truck from his youth! It was there by chance, not for sale. Employees had no clue why it was on the lot...Our work on our truck was completed fast and as always good!

If you need any help at all... Do not ask for Brian... He doesnt know anything about suvs or trucks... Tim is the man when it comes to sales in this store. Brian was all over the place and wouldnt answer my questions.

Great experience. Sheldon Scott excellent customer service and great salesman. He didn’t waste my tome or call me 100xs or blow my emails up. I’d highly recommend him.

I purchased a used 2012 Ford F-250 6.7 diesel with 73k miles on it from them on August 21, 2020. Here it is December 12, 2020 and it has broken down 3 times and has cost me close to $4k in repairs. It’s currently in the shop again with more major electrical issues and I’ve yet to receive this repair bill. I’ll be starting my work week once again with no truck. I’m a small business owner, this is my only truck and I’m going on close to 3 weeks total with no vehicle to run my business. All I can say is avoid their service department unless you’re maybe looking for an oil change (which they’re insanely expensive on that too) and be very cautious on buying a used vehicle from them.

From reception to while waiting, to the mechanic service my car all way to the check out, EVERYONE was very friendly, very knowledgeable, got all my questions answered and more, 5 star service, thanks James.

Great staff informative and professional service

Friendly people who take the time to show you what you want and explain the details.

I always receive great service here

Very Good Service !

Great experience. Salesman Mike was helpful in finding what I was looking for at a great price

Great experience!! Saleman Brian Kugelmann was a great help, and got us a good deal on our truck.!! Very friendly and helpful throughout the whole time!!

A class act from start to finish! The whole team at Hertrich Ford Milford made the process of buying a certified pre-owned vehicle easy and painless.

I’ve been to a lot of dealers never walked away thinking that I got the best deal until I dealt with Shawn they went way above and beyond to make sure I was happy very knowledgeable about what they sell my daughter bought a Ford Explorer from a different dealership Shawn took the time to show her options that she had that we were never shown before I searched couldn’t find a better deal actually called a few dealers told them all the numbers none of them called me back

I cant say enough positive things about my experience of buying a vehicle from Hertrich Ford Lincoln of Milford. I was in the market for an F-250 SD truck to tow our trailer. Using the Internet for car shopping for the first time, after researching dozens of trucks, I found a 2011 F-250 XLT with 21,030 miles and the complete towing package and a cap at Hertrich Milford. Their initial asking price was very reasonable. I contacted them, and spoke with salesperson Aaron. He spent about an hour on the phone with me, answering all my questions about the truck and its intended use. Armed with this info, we took a ride from southern NJ down to Delaware. Again working with Aaron, we took a nice test ride, where he explained all the features and capabilities of the truck. Back at the dealership, we discussed, and came to terms with, a very fair price for the truck and an equally fair price for our trade-in. We had asked for several additional items to be included in the deal, which they more than honored. Business Manager John worked with us and got us very good terms on financing and extra coverages, and GM Kurt was also very helpful in the overall process. In conclusion, this was a very positive experience. Aaron, John, and Kurt really helped us achieve our goals and requirements, and, at the end of the day, we came home with a great vehicle. I would not hesitate recommending them to anyone shopping for a vehicle, or, in our case, if the situation warrants it, buying another car from them.....

Friendly very professional not pushy no hassle sales consultant Tim was great. Went today 1/22 for follow up they owed me a detailing and they were great took the vehicle and did a great job and again everyone was friendly treated us well glad I went to Hertrich Ford.

Mrs.patti was very helpful and service was very good

Sales department, Tim, was very nice and pleasant to work with. Very knowledgeable, answered all questions and worked to get me a deal I could work with. So far, so good. Thanks Tim.

Not worth it... go to MD or North DE...customer care is better there. Dont be afraid of the drive, its worth it in the end to hear Sir and Maam. It is worth more to me to have techs that enjoy working on your vehicle instead of complaining about the lack of serviceable tools and equipment they have...they are great at selling you a car with a smile just not servicing your auto with one.

Great service!

James Harrison is a good salesman, is very knowledgeable, showed attention to detail, easy to work with and I had a good experience. I feel like I got a good deal.-John T. of Millsboro

My fiancé and were looking for two new vehicles and live out of town and had terrible experiences with our local dealerships.The staff was amazing and gave me great service. We truly felt like we were being taken care of and felt like they cared about building a long term relationship with us instead of just trying to making a quick sale like the other dealerships. I highly recommend this dealership to anyone looking to get a new vehicle.

I dont feel the customer should be charged for shop supplies when thats part of being a mechanic to have those things to do the job not the customers just my opinion

Took my 2017 Raptor in for its first service. While I will admit I am very particular; the service here was lack luster at best! My beautiful white truck exited the service bay with oil all over the front fender and on my center consul. Kinda sad! It’s my 3rd Raptor and after dealing with 3 other Ford stores this store does not deserve to work on high quality merchandise! I tried to be loyal to where I purchased it. Passed 3 Ford stores to get there and then to be let down. Tires weren’t checked. And just unprofessional in general. Wouldn’t use them to service anything. Not even my wife’s Chevy!

Terrible terrible. Taken advantage of, pretty sure purposely scratched my brand new car just because I asked to remove their logo ! Please go see Travis at Winner Ford Dover will get you any deal you see advertised anywhere ! We have big family an never doing business with Hertrich !

Luke is the parts man that I try to deal with, heAlways knows what Im talkin about and gives me the correct parts .

I finally found a dealership that wants to sell cars !I’ve been looking for Lexus ES 350 but Koons of Wilmington DE “ pulled a fast one “ typical car dealership! I’ve been looking for a Buick LaCrosse Avenair- which I have a 2016 LaCrosse- I found the car I was looking for at Hertrich Lincoln Ford - I was in contact with James and he always provided constant communication and follow up - I drove down from Pennsylvania and James was waiting for me at the front door ! Explained everything about the dealership we drove the Avenair and I was introduced to Kurt / GM “ even a nicer individual “ and helped me with the SNAFU I encountered - I would recommend this dealership “ who wants to sell cars” James the sales rep a constant professional and Kurt / GM a genuine people person who made me feel like a real customer I would highly recommend this dealership and these two individuals who made me feel great for purchasing a car from them ! I drove a little but gained a lot! Thank you!

Great selections

BEYOND HAPPY!Recently purchased a car from here, although I live in Chicago now. I could not be happier with my ford escape and the great service I received from my salesman, Kurt Ruffing. He really listened to my needs and followed up with me to see how I was making out with the car. The general manager at the store was also very helpful and overall, I was very pleased with the service and hospitality. Definitely would recommend to anyone looking to buy or lease!

The best service department I have ever been to. They are very organized, friendly and the work is done correctly. Thank you Beth for taking care of everything on my list and keeping me informed along the way!

After looking for a few weeks online for used cars, I finally found the one I wanted on Hertrichs website. The car had a few minor problems, but was in great shape and had great gas mileage so we decided to go for it. Unfortunately here is where the problems began.They could give me no warranty on the car because it was over eight years old, but assured me that if it were to break down within the next month that theyd take care of me. Just my luck, the check engine light comes on ten days into having the car. I called and they gave me the hardest time saying that it wasnt covered and they couldnt help, but after persistently explaining they told me they wouldnt screw me over, they agreed to see it. They said that the car was showing a check engine light because it was reading the emissions incorrectly and I should tighten the cap more when fueling, that there was no problem with it.After a few days the light came back on, and the windshield wipers stopped working. When I brought this to their attention, very frustrated and upset, they kept saying that theyd have to get back to me after talking to the manager. I called back several times but it was clear to me after a couple of weeks of them not returning my calls that they dont care.On top of all of this, they forgot to mail my tags to me and I had to call several times to get them to send the tags from the dealer. I wouldnt recommend this dealer to anyone unless you enjoy headaches and faulty vehicles.

Purchases Wheel and Tire Protection on our 2017 Lincoln Continental. Dealership sold the coverage that if you get damage to the tire from road hazards its covered. Well they dont tell you that you have to take the vehicle to a Hertrich Dealership to have it covered! We are in Florida and now have to come out of pocket to pay for a repair and submit a claim to be reimbursed. We also had the car serviced at their Seaford store where they plugged a nail in the tire after buying and they made us pay for the fix and not cover it under any protection plan. They also sell you this stating the vehicle has run flat tires and you cannot patch or plug them yet their shops would not replace the tire with the coverage only plug it.... The finance manager is conning people into purchasing things that are not fully usable and under false pretense that the tires are not to be plugged, yet has their team repair them that way. VERY SHADY SERVICE AND SALES PRACTICE.

Good deals and Tim Woodford easy laid back salesman who tries his best to get what you want. Finance guys bend over backwards for you and great service department.

Bought a 2014 Ford Fiesta in September of 2017 from this dealership. The handle on the drivers door was missing. I was told that it would be no problem to fix. After being lied to repeatedly about the wrong part being received and being given the run around, consulting an attorney, I finally had the replacement installed in January 2018. I overhead a male counter worker comment as my husband was pulling the car into the Bay that car and owner has been a pain in my butt for the past 3 months. They are such a class act. Calling to ensure you fulfill an obligation apparently is a nuisance. An independent mechanic found issues with the transmission and clutch. Oddly enough their auto shop coil find nothing wrong. Charlatans and con-men are the name of the game. Of course they offer to put you into something different. More money with higher notes. They dont deserve a single star. Ill trade this junk elsewhere. I recommend that you avoid this sandpit. You will get no customer service after your purchase. My last experience with Hertrich Dover was fantastic; THEY can get my business at anytime.

I would not recommend dealing with this dealership nor Ford. I have been a loyal customer for many years and a recent incident with a Ford Transit has discouraged me from ever dealing with Hertrich or Ford. I bought a van at Ford dealership in VA after trying to purchase a work van at Hertrich. The salesman from Hertrich actually told me to go elsewhere because they did not have nor could get the van I was looking for. The Brand New Ford van had issues starting at 1000 miles. It broke down on route 1 and I had to pay to have it towed. This cost was never reimbursed. The service team had the van for almost 3 weeks, they admitted there is an issue but could not figure out the fix. The van has been in and out of the service side for the past nine months with some electrical or computer issues. While driving the entire dash will light up and there is engine fault/brake boost fault. Ford Hotline and Ford corporate have been no help. Ford Corporate would not authorize parts to be replaced and kept telling me it was an intermittent issue . I own a small construction business, the van is vital to my organization. Every time the van has been in the shop I have spent valuable time unloading tools and then loading them back in. Also I would have to bring the van to the shop after hours and then pick it up. I all I wanted was a functioning vehicle, and unfortunately they can not find a fix. I have put a significant investment of time and money into the van. Custom shelves and decals were installed and now will be a wasted expense. Ford Corporate continually asked what I wanted, I would state a functioning vehicle. They would tell me to bring to the dealership to have repaired. Hertrichs service team would tell me there was an issue but could not figure it out and corporate would not authorize any parts or extra time to diagnose. It has been an endless cycle costing my business time and money. Corporate has agreed to repurchase the vehicle but even that has been delayed. Kurt Ruffing, the General Manager, in conversations with voicing my frustrations regarding poor customer service, would repeatedly talk over me and told me this is red tape/ process that they have to follow. This extremely poor customer service and lack of empathy/understanding for the hardships caused to loyal customers is why I would never recommend Ford again. I would hate to have anyone go through this experience. I will say that Ben a service rep and Wally the Shop foreman are one bright spot for Hertrichs. They would communicate everyday and take the time to explain the issues with the van. Even when the news was typically bad or nothing could be done with the van while in the shop, they would call daily with updates.

Very friendly and helpful staff. The prices were very reasonable as well.

I had an amazing experience working with this dealership. I had requested more info on a vehicle and was contacted within 24 hrs by a salesman. The salesman I worked with, Aaron, was amazing to work with. After our first contact I told him I worked night shift and instead of calling me with any updates he emailed me and allowed me to respond when I was not asleep. I was working with Aaron on purchasing a vehicle and was about to purchase it when it was sold by another salesman the day prior. After I was told it was sold, the GM made me an offer through Aaron on a newer model that I couldnt turn down. As soon as the vehicle arrived I spent a couple hours waiting for the vehicle to be prepped and cleaned and was handed the keys to my new vehicle. I couldnt be happier with Aaron or the GM. I will definitely go back for any future purchases and will refer them to anyone I know that is looking to buy.

This dealership is atrocious in every aspect. From sale of the vehicle to basic maintenance I’ve never had anything go smoothly. I do not recommend buying a Ford here or anywhere else.

In lot looking for an easy 35 minutes and no sales person. At a car dealership????? I know, hard to believe. Had to go inside and saw two salesman playing a game on their phones. Makes me wonder about their service department.

We always get GREAT service!!! Staff is great and treat uslike we are special and they not only care about our vehicles they care about us! Continue the great service and customer relations. Kudos to Holly :) you are a great person!

I just purchased my second vehicle from Hertrich Ford! Kurt Ruffing and his team go out of their way to take all the worry out of the car buying experience. They really take the time to find the right fit for your needs and budget and are so friendly and thorough throughout the entire process. I would refer anyone looking for a car to this team without hesitation and will continue to do business with them personally for years to come.

Ive been a customer here for over 5 years now and Ive always had a very pleasant experience the employees are kind and helpful and every car that Ive purchased has been done so with full respect for my time and my budget I would never go anywhere else

We were traveling thru from Nashville, Tennessee and needed an oil change. We came just before they closed and they still got us all fixed up and they even washed our Mustang! Chris Del Gaudio our service writer was extremely helpful and pleasant. Thank you very much for the great customer service!

I dealt with one of their newest salesmen. His name was Jeff. It was the most pleasant experience ever at a car dealership. Kudos Hertrich Ford!

I recently had two (2) vehicles serviced at Hertrich Ford of Milford and I could not have received a more efficient and friendly crew of people. From the minute my vehicles, Suzuki Equator Pick -up and Tiburon V6, were brought in we couldnt have been shown more courtesy and knowledge. I will not hesitate to bring my vehicles in in the future.

Friendly service. Fast and reliable compared to other dealerships. Definitely recommend.

Staff was polite and patience with me. I asked a lot of questions about a car. He had to pull reports on the car.

Wont go back there, unprofessional staff.

Knowledgeable associates who try to go above & beyond

Bad. They didnt keep there words. Promise everything before you sign the paperwork. car didnt even come with a full tank of gas.They promise to do inspection but didnt follow through. Wow. just $100 show you how cheap they are. dont waste you time with them..just go some where else

Everyone knows how taxing car shopping can be. However, my experience with Shawn Davis was one off the best that we have had. Hes knowledgeable, courteous and cares about the quality if service he provides. If you are looking for a non pushy experience, ask for him. My wife hates car shopping, was very happy with the process. I.e. I negotiated and she got a great buying experience and a sweet MKZ.

I have not had a very good experience the last time but we love our car

UPDATE:Dec.2018Figured I would update this as I have had 2 experiences this last year that were not horrible. I took my car in for 2 separate recall fixes. Both were handled well with no nightmares and as yet, no malfunctions.Go somewhere else.After several bad experiences with this company ( no spare tire key in a new truck, not putting the seat back in after a 3 day replacement of faulty parts etc etc...) I decided to try ONE more time since they are close to me. This was the new department. Collision. I figured they would be on their game. Nope. I went in with the State issued estimate and a fat check.(Very nice State employees backed into my car.) They didnt know what to do with the estimate the state gave me. One suspects a collision company draws from the same pool of employable people in the area as all the others. One would think at least one person on duty at that time would have seen this style of estimate before. The receptionist who was trying for professional and achieved snooty was not even able to find the claim number on said form OR on the paper they provided me to write it on!! Not even familiar with their own paperwork! They told me it was going to take a couple days to sort this out to give you an idea.Needless to say, I am done with this company. I like FORD. Hertrich is dead to me.I went to First State Chevy and it was worth the gas and time. I was in and out and set to go including rental car in the time it took Hertrich to tell me it would be a couple days before they could figure it out.I could write 5 more reviews about this company about all the stuff they have messed up over the years, just take my word, dont go there.

Mr. Mike very helpful. He is a sales person there.

Wonderful collision center, Greg and Leslie Treated us like family

Closed Sundays. Limited information available on Saturdays. Hard for a working person to get vehicle serviced when they close at 5 pm weekdays.

Let me start by I normally do not go onto websites to rate or review anything, however I just had to put this one out to the public.I just purchase a Lincoln MKZ, with the help of Shawn Davis. It also was funny to us that Shawn also sold us our Ford Edge almost 4 years ago. We where walking around in the lot because I do not like a Pushy Salesmen, and Shawn approached us. ( we had no idea that he was still working there) I have to say that our experience was absolutely wonderful once again!! Shawn is so easy going, not Pushy and most of all he respects you and takes Pride in his job. ( FYI, I was driving my husband crazy, so you know I did the same to Shawn) We where in there a few times before I finally made up my mind on which car I wanted.For the past 20 years I have a new car every couple years and I have to say that our Total experience with Hertrichs Ford-Lincoln in Milford was Pain Free from Start to Finish with Everyone!!!

My experience was not good. I purchased a Ford truck from this location, and I should have seen the slackness coming. The salesman tried to get me to purchase the vehicle for several thousands dollars above the blue book value, and said, You have it, just buy it under the name of your business. I thank you not to tell me how to spend my money. The icing on the cake here is that I bought a 3 year, allegedly bumper to bumper warranty on the vehicle, and each time that the vehicle has required repair of items that have broken through no fault of our own, it is not covered under the warranty. Did a miss the redefining of bumper to bumper? Sensors have broken on this thing for the tires, the fan speed sensor did not work when I purchased it, and when I took it back, they said that this was not covered under the warranty. I purchased a Ford truck because supposedly the ratings for them are the best, but this car is a piece of #%$. If I ask for and purchase a bumper to bumper warranty, what does that mean to you? I am learning the answer........

Had maintenance performed. 1st experience was good.

The young lady at the front desk in the Service Department is very knowledgeable.

I bought my Lincoln here. Was treated with the highest respect and business was handled swiftly an great. Would buy another car here in a heartbeat

Worst car buying experience ever!! Very unprofessional and unorganized. Still waiting on the car to be fixed two months after purchase, the oil was not changed nor was the car detailed. Had to return to the dealership on several occasions for them to wash the car, look at a dent prior to purchase and oil change. No return phone calls.

My fiance and I had been looking into other vehicles and I had my heart set on a 2014 Ford Escape from another dealership. They even let me take the car home for the night...probably to secure the deal regardless of the numbers. Well, as much as I loved the car the numbers just werent right for me and I wasnt comfortable. I went back to my pre-approval email and started to review cars at other dealerships that were comparable. We found my car and I decided if this wasnt going to work then nothing would. We headed to the dealership and were greeted almost immediately by a gentleman named Ducky. He was funny and very down to earth from the moment we introduced ourselves. He took me to my car and was very knowledgeable in a way that we hadnt experienced previously. He knew all the ins and outs of my car and showed me what all the buttons and fancy parts were for. It was very comforting to know that I was working with someone who knew what he was doing. The service that we received from Ducky Sheetz and John Lytle was incredible and I have never experienced that before from a dealership. We went in as a maybe and came out satisfied customers driving home in my new car. We were there until well after closing hours and even still the service was amazing. I would refer this dealership to everyone I know! Thank you again for all of your help and sincerity!

I have been working with Dave Kriegisch for a few days now to try and help find me the perfect truck for my needs. Dave has helped guide me to some pre owned trucks that are on their lot and not a step of the way did I feel like he was pushing me into a sale. Awesome guy to work with and I greatly appreciate his customer service and attention to detail.Fun fact. Hes aguitarist so feel free to ask him if you could listen to him.

Bought many cars from here and any problems they handled! My family has bought many here too!

Great sales and service!

Got exactly what I wanted and they even returned my rental car. Fantastic.

Michael Stames provided professional and no pressure assistance with the purchase of our vehicle. One of the best experiences My wife and I have had in 30 years of car shopping.

Exaclty a month ago today I bought a used vehicle from Hertrich Ford-Lincoln in Milford. I do blame myself for this headache of a situation.. I should of walked when I had to bite my tongue the first time my sales associate started talking to me like I was dirt (only when my fiancé would walk away of course 👌🏻) because I refused to look at a vehicle I had NO INTEREST in (way over my budget) even if the price was right (which it most definitely was not). I shrugged it off and stood my ground and ended up buying the vehicle I originally went to look at. I was guaranteed by that lovely salesman that there were no issues with the vehicle other than the few he personally pointed out to us which were all cosmetic and minor.The following morning after purchasing the vehicle it starts running a little odd and 3 service lights came on at the same time. I then contacted my salesman as the service department directed me to do and he was about as clueless as I was and admitted that his store never even looked over the vehicle and knew absolutely nothing about it (even though the day before he acted as if he was the previous owner and knew every detail about it).So days go by of fighting with the GM and service department (with absolutely no help from our trustworthy hassle free salesman) and they finally agreed to fix it for free (Not really sure what that 30 day warranty is).So blah blah blah a week goes by and sure enough the service lights return.. the same exact ones.. causing the same exact problems. Thankfully, Im still within that wonderful 30 day warranty, right??Nope, they offered to go 50/50 with us... on an issue that started not even 24 hours/15 miles after purchasing the vehicle.. that they took a week to fix the first time... that is currently being fixed elsewhere for 3 times less than what they offered in their 50/50 deal.Other than that.. I love my vehicle!!

My family and I had an excellent experience with Hertrich Ford-Lincoln of Milford. With the birth of our first child, we realized that we needed a larger vehicle ASAP. We went in without too much direction with what we wanted, and the staff really took the time to explain our various options to us. The salesman, Al Bestwick, was so helpful and he did not pressure us at all. I would never have considered myself a Ford person before, but we went with the 2015 Ford Escape and I LOVE it. Enough room for the baby, the dog, and then some. Thanks, Hertrich! Would definitely go back in the future.

Great service

Took great care of my car