Walked in to pickup a rental. Store completely open, but no employee to be found for the following 10mins. Also, if you have a paper copy of an ID due to an expired license or you are awaiting your Real ID…don’t bother, they won’t accept it. You will have to bring a friend w/a valid license or wait till you get your ID. Said their system is outdated and will not accept anything other than the actual license (bar code on the back). Goodluck!

I ordered a front hitch for my pick-up I even told this guy that I was going to pull it behine my RV. The guy told me that he would order the hitch,and that my appt to put the hitch on was two weeks away. I show up for my appt.droped my truck off. It wasnt 30 mins later I got a call from u-haul Mr. Baŕrett you already have a hitch on your truck. I said no I needed it for the front. They said oh I am sorry we dont do front hitches. Wow alot of wasted time. Thank you

Very helpful employees! Fair pricing and decent selection!!

Frustrated with the communication and service of this location. I was told via phone to be in on May 28, 2021 at 9 a.m. to have my tow hitch installed, and I come in and they dont have it and told me there was no tracking number. Will no longer do business with Uhaul.

Easy to locate, friendly staff and clean

Real salt of the earth place. These people have two passions and thats towing and......hauling? I think thats the same thing. Either way they let me drive around the whip for a lil bit ya know, paid em a lil 23.70 for the ride, and went about my business.

Good help nice environment friendly people especially that sexy Kylie 😜

I love this Uhaul center and the manager that runs it. He is really cool and will work with you on times and payments. My job requires me to rent a lot of trucks and these guys really go out of their way to make working with them a pleasant experience.

Was disappointed that I made an appt for 9 got there at 845 and did not get out of that place till almost 10 line was long I will not return to this location

Well stocked with anything you need for a move. Good customer service. They look for ways to save you some money too!

Customer service is good. Just slow

Spoke with customer service today. To get a price quote not only was I on hold for over 15 minutes but the lady there with most rude this is the last time I’ll call U-Haul at this location I’ll take my business elsewhere

Tow hitch installed. Busy as a bee hive.

The woman who helped my son was absolutely the rudest person I have EVER encountered!!! She would not show us the contract saying it was emailed to him. Then asked to see the actual contract and she refused. While my son was on the phone with his wife the worker was still talking rudely while my son was trying to get more info from his wife. My son then asked to speak to the manager and she refused saying “this is a big lot he could be in the bathroom, in the back ... “so she told him he could just wait for him!! ARE ARE SERIOUSLY KIDDING ME!!!! We will NEVER RENT FROM NWC EVER AGAIN!!!! Apparently she missed the “ how to give great customer service training” or mediocre class... HORRIBLE

I went to get some lg packing boxes, and was helped within a few minutes. I also got a lg clothes closet box, and the young man helped me by taking to my suv and loaded then up for me. You can order these items on line to speed up the wait/down time.Thanks U-haul for your help!

Good place. Fast and friendly.

Easy and convenient place to refill your gas grill propane tank.

Very fast and professional service!

They keep my things in a controlled environment, no one bothers it!

Staff is friendly and helpful. Clean, quick and courteous!

Worst place I been to wasn’t honest about the price. Really rude. I would not suggest going here. Waste of time. I wish I cloud give them no stars.

Everytime we rent a trailer here its always a good experience.

Pick up wasnt til 6. But was able to pick up earlier. Got the 10ft truck. The guy helped me pretty quickly. Didnt have to wait. Check-in was quick. Truck was ready to go. Fastest pick up ever. The truck was really clean too. Usually the trucks I get are low on gas. But the truck I got was almost on full.

I love this place. Yes it is a simple storage facility but the people here make it so much more. They truly care about their customers, are helpful and patient. I have spoken with Don several times and he gave me a chance when I fell behind. I will never use a different place again. Thank you so much guys.

Excellent service great people

I rented a pickup to move stuff. The rental was easy and the vehicle was clean and in good working order. BEWARE THOUGH- you must pay per mile. I did not check the mileage on the paperwork- it was 5 miles less than the actual mileage in the car- I got stuck paying the extra mileage that I did not drive. Granted it was only $3- but for those of you who need to watch every penny- be sure the paperwork is in order before you leave the lot. I will only go back here if I have no other choice.

Helpful people.

I rented a few times with U-Haul and have rarely had any issues. I would highly recommend but DO be mindful of the higher mileage rates if you start rental on the weekend including Fridays. Mileage doesnt apply on tow behind equipment which is the majority of the times Ive rented with them.

What kind of poor excuse for a business is this. If it was possible to leave less than 1 star this would be it. We make an appointment to have a hitch installed. When we arrive we are told that not only do they not have it but no Uhaul in the city has it. Its generic. Seriously. But we can come back in a week and they should have it by then. SHOULD, not will. No guarantees and no apologies. When the appointment was made product should have been verified.

Great location very helpful with your moving needs

Good staff coupled with good customer service. This place is usually quick, helpful, and friendly!!! Definitely will be coming back as a repeat customer!

I would give it no stars if I could worst uhaul location in all of Oklahoma.. do yourself a favor and go anywhere else but here carrying boxs on your back is a better option then renting from Midwest City uhaul.

Tried to have a hitch installed on my vehicle. Upon arriving for my appointment (was given an e-mail confirmation with date, time and cost) I was told sorry, it says we were SUPPOSED to call you to verify your confirmation. No one called me though, so I was asked to re-schedule. No problem, I reschedule for a few days later. I show up a second time to have the hitch installed, was once again told someone was supposed to call you because they once again werent able to do it. Well guess what? No one did... I am turned away a second time. I then call their store to try and speak to a manager to find out what is going on. Due to heavy call volume my call is answered by someone else that works at U-Haul. I tell them my experience and this manager informs me that he would speak to the store manager and have their store manager call me to clear up any issues and maybe even get me scheduled again! Well, needless to say, they stayed true to their ways and never called me. Thanks a lot U-Haul....

The manager Roy is super nice and professional as any company would ever need.He helped me with building a box I needed to ship a broken radiator back to the company.Super good customer service

I refuse to go to any other location. The gentlemen that work here have been consistently professional and helpful.

Staff was super friendly and the truck was nice. Drove well for a rental. Those are my only pros I experienced with Uhaul.There was a Misunderstanding evidently. Huge headache to rent a truck for the day and then checking in after hours through the website then the app was a total flop. Getting a new truck payment is less of a nightmare than renting a truck.

Im renting often trailers and trucks, used this location few times even this location little far out for me but all times was great service, clean always welcoming with a smile and great vibes. Very recommend this location, before I used sunnylane in Delcity but had very bad experience with new ppl there, didnt like the service they rather lose customers than work out deal with them. Even tho this location just 5 min away from me I rather go 15 min out my way to Midwest city to receive great service.Thank you all out there.

Rough riding trucks and truck sizes are not all available

This place was absolutely rediculous. Unprofessional, extremely long wait. Moving out of state is frustrating enough but this place made it even worse

This has got to be a group of the most unprofessional people Ive ever seen. I talk to the customer rep about a trailer wiring kit and they tell me no problem come in. I show up and get told it will be two weeks before they can help me and Im better off going to GM. I call customer service and talk to 3 different people before I can talk to anyone at the store. I have to drive all the way back (10 miles) and get told its just fuses. I change the fuses and it still didnt work. I guess Im better off just going to the Chevy dealer and putting my trip on hold another week. Biggest group of losers Ive ever delt with.

I was assisted by a representative named Cameron very very helpfully and knowledgeable about products and information. Very polite and proper, even helped me move boxes to my storage unit!!

Maybe they could have someone in the lobby if they weren’t all in back playing Hacky Sack. See pictures. Second time in here standing around the lobby for 5 mins the I got fed up and went and found someone. What a joke.

Guy was running the place solo when I stopped in so a little slow but, he was very knowledgeable and eager to help me get everything I needed for a cross country move and even managed to help me bring the cost down lower than I expected.

Daily rates for a tow dolly is too high. I use to rent from U-Haul but now use Custom trailer on 23rd and Midwest Blvd or TAFB mwr. Plus the uhaul tow dolly is heavy with a light tow weight limit. The last time I tried to rent, they told me my F350 dually with a 15k tow capacity wasnt big enough to tow a 2800lb Honda Civic. Give me a break, lol.

Helpful

Great customer service. The truck was clean. Will use a again

Don is always very helpful helpful. Theyve always taken care of the Midwest City High School band

They had everything I needed, but every little thing was another added expence. I called in advance, and none of these added charges were ever made mention of, but once I arrived, then they let the snake out of the bag. Lol.

Very efficient

They have good multi tasking abilities to be able to work with multiple customers at the same time, which allows for fast speedy service, to get in and out and took my reservation even though I was late. Thank you Uhaul.

Filled up some propane tanks, it was quick, fast and cheap.

Get my propane refilled there. Always quick and polite.

Excellent Service. Tell Don that Francisco have sent you

Great service, availability, and price.

Friendly and helpful staff! Fair pricing!

The price is really high

Understaffed at the front desk, but no other issues.

They only had one employee in store I was there to buy 2 boxes I was there 20 minutes and still didnt get helped

Very unprofessional,I asked them not to charge me till, I returned the truck,and that I was gone pay with another card,they charged my card and made me go into overdraft almost 100$.. The assistant manager hung up on me and was very rude!!!!!They never answer the phone and sit outside and smoke all day........Basically they double charged me....Management is terrible and rude, they charge me for gas after I made sure the gas was where it as suppose to be...

Very friendly people and nice trucks

The folks at u haul are always ausome .

Super friendly and helpful staff.

Friendly staff, Don was really helpful despite having computer problems

Propane refills! Get your propane here.

Over great experience.

Convenient. Friendly service

Always busy. Always helpful but very under staffed.

They have everything a person could possibly need to move.

Take care of business and fast

Nice store nicebstaff

Hello.

Excellent customer service

Very helpful!

The staff was friendly and we got what we needed.

They are Hiring Just Not Your Color

Polite and helpful stuff

Fast service.

Chance Cooley is an idiot.

Easy in and out

Fast, Friendly, and Helpful

Great staff!!!

Its a uhaul

It grate people

Awesome

To much in the end

Clean

Propane