Check in was very quick. Both ladies at the desk were extremely pleasant and engaging. The same held true for the nurse, Xray technician and the doctor. I was pleasantly surprised that the wait was not long at all. To be an Urgent Care and seeing all types of patients, they did a great job.

My son had a Pre-Operation COVID Test Scheduled for 8 am got there at 7:50 there were was two walk ins a head of us. They registered them gave the gentleman a 11:30 apt and the woman and her son a 1pm apt then another woman and her son walked in for a 8:20 sports physical. They took the 8:20 and the 1pm walk in as well a woman who also had a 8am apt. Finally got seen at 9:15. I don’t mind waiting but when u take back people with appointments after ours or who didn’t have one at all that makes me mad!

The staff was amazing! Everyone was attentive and efficient. I also witnessed the staff going out of their way for other customers. Overall an excellent experience.

I’m standing there with an injured kid and they wouldn’t take the time to look up our insurance for us. I didn’t have the card. So I had to leave. Every medical office can look up and verify your insurance. They have to make sure it’s not fraud etc. displeased and rushing my son somewhere else.

Terrible place ! My daughter came in with glass in her foot and she’s 4 ! They refused care bc of an insurance card and refused to look up her insurance which is Medicaid!!! Money hungry establishment! Christiana health care should have left urgent care alone and definitely shouldn’t have went into business with these pigs ! I don’t recommend them whatsoever !

Do not go here! My wife and I ended here for a Covid test, after all local places were unavailable. Miscommunication and setting false expectations is my primary take away. We had to pay $150 for co pays for a Covid Test that our insurance covers. No one told us we were beings seen by a doctor. All we asked for was a test. None of this was communicated. The people at front desk told us things that conflicted with what the doctor said. I witnessed multiple patients walk in confused and disillusioned because of what they were told on the phone did not match what the actual procedures were. A man with a cut on his finger walked out due to the long wait. While I waited I could hear through the walls conversations and cackling. Patients don’t seem to be a priority . I did have a pleasant experience with the nurse and the doctor but all the other experiences and false expectations lead me to Ben vet want to go back to this place again. I hope they can work on this

The staff at this location are fantastic. I didnt have to wait very long. The wonderful nurse and doctor were very attentive.

Dr Jones was amazing! He really cared and took the time to explain things 😍

I decided to receive treatment from this urgent care facility against my better judgement because I didn’t want to wait in the ER. I ended up waiting just as long. I was the last patient for the evening and ended up being hurried out because it was getting late. I was seen by a nurse practitioner not a doctor. Probably in the interest of keeping costs down. I was given an injection for pain and a prescription for ibuprofen for which they sent to the wrong pharmacy. I was discharged in 10 minutes. I was having pain and discomfort and didn’t have the energy to get NASTY about it. They did nothing for me. It’s a polished clinic at best for people with busy lives that’s ill-equipped to handle illnesses no greater than a bee sting. I have excellent health insurance and able to see any healthcare provider I choose. I expected better because I have better. I contacted my health insurance provider and informed them that I wanted my $50 co-pay reimbursed because I received no medical attention or diagnosis. Next time I’ll just go to the the ER. I’ll have a better chance of leaving with a diagnosis.

I was seen well before my anticipated wait time. That was a pleasant surprise.

Absolutely awful experience here. My 17 yr old son was turned away after I scheduled the needed sports physical appointment, and sent in all needed docs, signed, dated, insurance card and money to pay. I am a single working mom. I couldnt get off work to take him. When I called to complain, the most monotone, could care less operator handled my call and kept spouting the policy. Thankful that I have a new pediatrician at Nemours in Middletown to alleviate the future stress of dealing with this place.

Pleasant experience. Never felt rushed. Front desk was helpful.

I appreciated the quick access and ease of scheduling an appointment. I especially liked the physician who saw me--she was very kind and knowledgeable. Thank you for your good service!

The check in process was easy. I was able to schedule an appointment, add insurance information, and check in when I arrived via my mobile which saved time. I was seen by Brooke who was friendly and helpful. I would definitely recommend to those looking for an urgent care facility.

Went in on Super Bowl Sunday with a gash on my finger from a power tool snafu. Got in right away, stitched up and out in about 45 minutes. Cheaper and faster than the ER. Staff was friendly, informative, and positive.

Was checked in and was seen quickly. Staff is very friendly

Waited over 2 hours for a sports physical with an appointment. Do yourself a favor do not bother with this place!!!

Disorganized, sat in waiting area for one and a half hours, waited in the exam room to see the doctor for 45 minutes. Charge came through on my credit card as Sleepy Hollow Lawn Care and Landscaping.

Told me to come back tomorrow

This site is very professional, clean and helpful. A very good alternative to Express Care.

Waste of time! Nurse practitioner not well trained. Unable or unwilling to treat my sinus infection. Why doesnt health care employ physicians?

Been sitting here for 2 and a half hours waiting for the doctor terrible service

Was sent by my family physician to have a chest x Ray following a covid diagnosis. Was having terrible cough, fever, chills, aches. Got to the MAU, nurse practitioner did not want to do a chest x Ray and said my lungs sounded clear. He said it was post viral cough syndrome. My x Ray was never done and 2 days later I ended up In the ICU for 12 days with acute hypoxemic respiratory failure. Never again will I return to this place.

Everyone there could not have been more helpful and courteous the physician that was on could not have been more helpful.

The staff of this facility have always been absolutely fantastic! Wait times are relatively non-existent, the care has been exceptional, and I honestly wish I could make this my primary care office!!!

When I arrived, the gentlemen at the counter said he didn’t know what more they could do for me, since I was just in the ER yesterday. Nonetheless, he processed all my information and said I would be seen soon. The nurse was pleasant, kind, and very upbeat. She offered me multiple smiles and ensured the doctor would be in soon. The doctor came in and was very thorough and explained every single medication and what exactly it does. At no point did this doctor make me feel like I was a nuisance or a burden, which doctors sometimes can do. My whole experience from start to finish (about an hour and a half) was absolutely wonderful. I will certainly be using this urgent care from now on!

The BEST Medical Aid Unit I have ever visited!!. Very professional and caring without the long wait usually at these type facilities. Even better than my own primary doctors office. I will visit Christiana Care Medical Aid Unit for all my medical care.Thank you all for a great visit.

Check in was quick, and easy! Staff were very professional. NP Bev was awesome! She was very knowledgeable, and explained everything she was doing in terms that we all understood. I loved it! For it being the first time I went, my experience was outstanding! In and out in no time.

Staff is definitely a 10. Facility clean and organized. Advertisement online honest.My Express check-in, paperwork and exam under 2 hours. Pleasant overall, as a senior citizen really appreciated and very grateful. LL

Everyone was great from start to beginning. Will definitely be back.

We arrived. We checked in using the kiosk. I provided them with insurance information and signed some paperwork. We were seen quickly considering its a medical aid unit. The staff was very kind. Got my 7 year old son to x-ray quickly. Hed broken a bone in his foot. They wrapped his foot in an ACE bandage, put him in an orthopedic shoe and taught him how to use crutches. Gave us information on following up with an orthopedist at AI. Very friendly. Very professional.

I was able to schedule my visit time easily in advance and upon arrival was seen quickly. Staff were pleat and professional. Physician seen was thorough and knowledgeable. It was a wonderful experience especially when you aren’t feeling well!

The nurse practitioner I saw was very helpful. She really listened and went out her way to help me

From arrival to leaving with my visit papers, took about an hour, hour and a half. Staff was pleasant and courteous. Doctor was thorough and informative. They were busy when I got there but I used express check-in which made it easier.

Today I’m thankful for my experience at this medical aid unit. The treatment I received, more specifically from the doctor (Dr. Shirline Johnson), was phenomenal. She made it a point to give a quick, accurate and thorough examination & diagnosis. Thank you Dr. Johnson & the office staff.

Used express check. Showed up. Front desk assistant was quick and courteous. and was taken care of immediately. When taken back to the room, my vitals were taken and the physician came in shortly after that. She asked questions and examined me and provided her assessment. She left and shortly after that, the discharge nurse came in, explained the paperwork, verified my prescription had been called in and I was out!

Beware of a well organized unethical, unprofessional and discriminatory team.

Audrey was absolutely a delight. She has such a wonderful attitude and has such a sense of being able to put anyone at ease. I’ve always loved coming to this location. As long as a spot is reserved on the Express App, time spent in the waiting room is minimal.

My boyfriend was seen by Dr. Horatio C. Jones III this evening in Middletown and was given the worst treatment possible! Upon the MD walking into the room his first sentence was “Oh your back. Weren’t you here two weeks ago?” UNACCEPTABLE! That is not how you treat a patient! My boyfriend has some type of large “mass” in his stomach and decided to come get seen tonight, well that was a MISTAKE! The doctor did an exam of feeling his stomach and upon not finding anything serious (to his thought), he told us that he did not want to assume it was a muscle strain without further testing. But did not give any instructions besides take Tylenol, and go to the ER if it gets worse. That is completely unprofessional! If your unsure of the issues without further testing, why not send the patient to get said testing!And finally, on his discharge papers, there was a statement talking about my boyfriend as a female.I will be calling the office manager Monday morning. This is absolutely unacceptable treatment.

Loved that you can check in online and you receive a somewhat accurate wait time. Had a great experience with the NP, she was very knowledgeable and courteous. Best of all, I feel much better after doing what she recommended! I would definitely come back to this location.

The on-call personnel were personable and very welcoming and the facilities very. Nurse Audrey and Dr Kramer made me feel very at ease while treating my fractured ankle in a very timely manner. Thank you all for your excellent and professional assistance and helping to raise my spirits.

The entire operation is a balance of efficiency and sincere care and competent professionalism. Everyone was very pleasant and patient.

Dr Kramer was very knowledgeable, friendly, and professional. Check in was easy and we were seen by the doctor quickly once in the exam room. A diagnosis was made quickly, with the help of a chest xray that was taken right across the hall. In and out and on to pick up scripts in about 40 minutes total. So glad to have this walk in clinic available for times when the doctors office is closed or booked.

I love using the App so we don’t have to wait so long. All the doctors and nurses have been extremely professional and kind to myself and my children. I love that I can use this facility whenever I can’t get in to see my primary doctor.

I had a great experience start to finish. The wait time to see the doctor was a little bit longer then some would like but it was well worth it. The doctor took his time with me and asked a lot of questions and truly listened to my responses to make his diagnosis. I am so pleased that I went in as I could not get in to see my primary until next week and I needed to deal with the situation I was having in my inner ear. Thank you so much. I woke up this morning and can already tell the difference that the medicine is making.

The Team of Care that was provided for my husband was amazing. Dr. Hasan was and is a gift from God. She has made this life changing experience understanding and knowledgeable. Her compassion during this time for me was uplifting. We both thank you all for the kindness and care that was given to him.

Checking in via the website saved a lot of time. The front staff was very friendly and helpful. The doctor and nurses were not rushed. I was able to be in and out in an hour. I would definitely recommend this medical aid unit.

Excellent service. Loved the online checkin . Everyone was very organized and very very nice!I was in and out in under 30minutes.

Brought my 3 year old and 1 year old who both turned out to have double ear infections. Evette and Autumn at the front desk were extremely helpful, friendly, patient, and understanding. Our MA took all the time we needed to give a thorough intake.Dr. Kramer has a fight going on between his medical expertise and bedside manner to see which is the most amazing, a tough choice! He made us feel like our kids were the only patients there, made our very unhappy children laugh and be comfortable with the exam.While we hope they dont get sick again, we will definitely go back there if they do!

I will never go to another walk-in medical place besides this one. The staff here were great. The doctor actually took her time to discuss my symptoms and care plan, rather than rushing out of the room. Dr Hooks was awesome. Thanks!

Courteous staff; efficient, friendly nurse; Dr. Warrington excellent. Clear explanations and directions. Congenial manner. Efficient.

On line appointment was quick and easy. Staff is friendly and helpful

A wonderful medical and office staff! Friendly, informative and helpful! Thank you for taking such good care of my dad MAU!!!

The doctor refused to do the proper tests IE: stool samples in spite of an infectious disease specialist calling him and advising him to do so. The doctor there diagnosed me with travelers diarrhea. The totally wrong diagnosis. I suffered an additional week before ultimately being diagnosed with guardia. I was treated properly with testing and then medications by another doctor.If I could give no stars I would.

The staff is super personable and knew just what to do to help me!

Very pleased with my experience at this facility. All personnel were very professional and caring. Very nice updated technology in the office to sign in or make your appointment prior to coming. Highly recommend!

Had poison ivy. Very quick and friendly staff. I’d recommend them.

Using Express checkin was easy and convenient. Minimal wait once we arrived. The staff was pleasant and professional.

Great prompt experience. All nurses and Doctor were extremely pleasant. I walked right in with my daughter and spent a short amount of time waiting before she was seen and diagnosed. Before I knew it she had her script and we were on our way to full recovery. Thanks Christiana care Middletown de

Staff there is wonderful but the office violates all HIPPA regulations. You are asked right away what youre there for so the entire waiting room knows your personal business. They ask all about your insurance in front of the waiting room. And may I add, the waiting room is extremely quiet. No TV, no radio and hearing the staffs private business is made known too.

This afternoon I was seen at the MIddletown care unit for joint pain. I did use the website to reserve a time slot and was taken back in just a few minutes. I was seen by PA-C Christina Angelini. I found her to be very friendly with a bright disposition. She talked to me about my past medical history, gave me a thorough exam with regards to my aching joints, and briefly educated me as to what might be the cause of my inflammation. She then recommended a course of action. I appreciate her mindfulness and compassion. I have been seen by doctors that were far less thorough than her. Thank you for making a decent afternoon after what has been a fairly miserable few days.

I was in and out in 34 minutes. Nurse Jeff and Dr. Amis were friendly and compassionate to my illness. It was easy and efficient. Highly recommend! Kudos gentleman!! 👍🏻

Came in and signed in on the tablet and got in right away! However, we were kept waiting over an hour. Around the 30-45 minute mark we were greeted by a doctor who proceeded to ask us what the room number was! No sympathy for the patients time what so ever. As we waited, we were also able to hear the nurses chatting and laughing as our time was wasted. Finally we were given a strep test that was expected to take 5 minutes but turned into 30! And owner, before you respond with your copy and paste message with the phone number for patient care, I already got it (:

Visited the Medical Aid Unit Saturday morning with a very painful knee. The nurse was very helpful and sympathetic and a very personable Dr. Frazier fixed the problem quickly. I left the unit without pain. Ironically, this was a surprisingly pleasant way to start the weekend!

Great service!!! Doctor and nurse were very professional and nice!

When I first got to the clinic I told them why I was there, which was I burned my arm bad when my iron fell on it. So they were very nice and caring about it. There names were Tina and Aretha. I didnt make an appointment and my wait was just over five minutes. When the nurse Jeff brought me back to the room he was very nice, he was personable he laughed and joked with me in A very professional manner. He definitely eased my nerves before the doctor got there. Again, my wait wasnt long no more than five minutes. Then the doctor came in, Dr. Marco J Cerasoli( I hope I got that name right) he looked at the burn and said he would give me a topical antibiotic and it needed to be covered while I was at work, so he left the room and he gave me the cream there( no having to go to the pharmacy and paying extra) a bunch of dressings and wraps, no additional charge. As a whole it was a great experience.

From check in to check out my experience was very pleasant. I didnt have to wait too long to be seen and the staff was very helpful and friendly. Special thanks to Tony and Dr. Yucis for helping make my experience so great!

Front desk is wonderful and helpful, the PA who saw my husband was extremely helpful, patient and answered all our questions.Recommend that you book an appointment online before you come!

Service was quick and the Dr. was excellent. Was in and out in 30 mins. I have used this medical facility several times and have always had a good experience.

Check in was a breeze, thanks to Dan for walking me through the process, and once i was in a room i was taken care of promptly Tony great with getting my daughter ready, Dr. Warrington was amazing glad to have a place like this to go to when our doctors office is closed on the weekend. 5 star service thanks guys

Was very knowledgeable and helpful. Very nice and fast.

Went there for a bruised arm, possible fracture. The women behind the counter never greeted me even though I was the first one there when they unlocked the door in the morning. She was very cold - all she said was “check on over there” as she pointed to a tablet. There examination rooms are not well kept up. Paint coming off the wall, scuff marks on the walls and counter top looked old and definitely need to be replaced. (Look at photos I posted) it felt like I would pick up a sickness just sitting in there. Place should be clean and sanitary. It’s a part of a hospital for Christ sakes.Anyway so the Nurse practitioner (not even a doctor) barely examines me (touched my wrist and listened to my breathing) sends me over to X-ray. I get back and he tells me to take Ibuprofen and that it’s probably not fractured per his look at the X-ray. The radiologist needs to see it and when he does he will call if it is broken.Well later that day I go to my doctors office who was very concerned of the swelling in my arm and prescribed me some steroids and pain medication. They wanted me to follow up in a week. It was a huge difference in care. Christiana Care is losing its touch in the care department. They make you feel like your just a customer walking through their procedures and pushing you out. Hell, I had to pay my co-pay with in 30seconds of walking into their facility. Definitely not the best care- but maybe for a third world country it would do.

I came into to Middletown MAU with my boyfriend today because he was unable to hear out of his ear and kept complaining of it feeling clogged. We thought we would have a long wait and we didn’t. Tenisha Barrett took us back and immediately checked us in and took his vitals. She was very nice and personable. Then after about 2 minutes, Dr. Horatio Jones walked in, diagnosed the problem and not soon after, the Lead Nurse, Samantha Carter came in to irrigate his ears. Dr. Jones patiently listened to our concerns. He showed a lot of compassion and empathy. Mrs. Carter was very gentle and caring also. In fact, all the staff that we encountered today provided exceptional customer service!

Always have a great experience during sick spells. Fast to be seen. Always great staff, special thanks to Mariah for making my visit special !

Saved my spot online before I arrived. Hardly had any wait time. Staff were all friendly and caring.

Jonathan, front desk employee very kind. Kept getting kicked off trying to make appt. at home to reserve my spot. I called Middletown Med Aid Unit after 4 attempts and he registered me on line to save my place.3-11-20 Went above and beyond. 👍👏👏👏

Going to urgent care was a waste of time especially when doctor Horatio Jones MD told me there was nothing we can do for u go to the ER i told him i had constaption serioulsy this doctor was more worried about other stuff than helping me out this just shows that urgent cares are not good at all for anything.. But taking money.. I give this place 0 stars... Never will i go here again...

The place is great with nice nurses and doctors. They answered all my questions without even asking. Great place for a walk in

Waiting two hours to see a doctor, waited in an exam room for one hour. Lady at the desk was super nice when I asked when I would be seen. She apologized and explained they are working with only one doctor. I Can hear the other workers in their break room heating up food and laughing. I was told an hour ago I was next in line, then hear another person come out of their room and ask when they would be seen. This place is obviously understaffed with the qualified help. Whoever is managing this office needs to look into the operation. There is no sense of urgency

Checked in on-line 1 hour before (4:20 for a 5:30 slot) and they were over an hour behind at my allotted time! Then they saw my 6 year old and diagnosed her with pneumonia and gave an antibiotic and cough syrup for an adult. Luckily I realized the cough syrup was for an adult and didnt give it to her. Went to her normal physician the next morning and found out she really had a viral infection and needed no antiobiotic. I wasted hours of time, had my child sit in a waiting room for well over an hour and wasted my money on a copay and prescriptions that were completely inaccurate. I will never take my child there again.UPDATE: After seeing her primary where everything that CCHS determined was overturned, CCHS said they did the right thing. So either the provider at CCHS is unaware of how to properly diagnose pneumonia or my primary care doctor is. Since after a simple in-office treatment the next morning at her primary relieved her symptoms with no antibiotic, I am inclined to believe that CCHS at Middletown is unaware of how to properly diagnose pneumonia. Not only would the antibiotic not have treated her at all, she did not get the nebulizer treatment (1 time) she needed. It is very disappointing, when your concerns are swept under the rug.

Excellent service!! Tony my medical assistant and Katy Anderson my nurse Practioner were very attentive and gave me excellent service! I was here also on 6/30/17 and saw Dr. Cerasoli and again A1 medical care. Thanks so much for everything!

Kind and knowledgable staff. I feel terrible and they made the experience more bearable.

Awesome emergency room you can skip the lines by using their new express online check in! Tima and Tony were so helpful!! 😊

Dr Matthew Yucis provided excellent service to me today. He actually listened to my concerns and went out of his way to address them.

I came in a few weeks ago to get my foot checked out and Grace was fantastic. She helped get me back and helped quickly and easily.

Checked in online and showed up on time. Waited an hour and a half to get past waiting room

Staff is super friendly and caring. Really care about their patients

Not a long wait to receive medical service however took many tries and hours of waiting to receive a proper prescription sent to Walmart. While at Walmart, pharmacist has to call doctor office several time to get prescription and yet only part of the prescription was sent. I gave up after hanging around at Walmart for 2 hours and took part of the prescription home. The following day I returned to Walmart pharmacy and the prescription was still not filled because the pharmacist still cannot get the doctor to send a correct prescription with correst dosage (ie the math for 3 dose did not add up). Pharmacist suggest I go back to doctor office to get the correct prescription. I am not looking forward to returning to this doctor to collect a prescription.

Got checked in and seen and diagnosed in a reasonable amount of time .

I was given 2 separate diagnosis. 1 by the Physician Assistant and a 2nd by the Physician. The Physician Assistant seemed more concern with applying for a job with my current employer versus providing me with a high quality of care.

Everyone was very polite and showed care and concern.

Got checked in at 8:40 spent over 1 1/2 hours in waiting room only to have Dr Patrick Massaquoi spend not 5 minutes with me didnt check my throat or my hands just my ears and the same with my son. We were complaining if an ear infection. He prescribed us ear drops that costed 200.00 a peice 😌 who can afford 400.00 my daughter was just there and she had the same thing and Dr. Yucis prescribed her to thing that costed 20.00. I tried explaining this to him well that didnt work. I ended up calling back 4 times and still getting ear drops that costed 44.00 for a small half inch bottle of ear drops. Who can afford this. Not me so ended up just getting my sons meds and not mine. Ridiculous. NEVER. NEVER again. He had to be the worst Dr ever didnt even speak English correctly. Very upset spent 5 hoes getting this stuff straight. Not happy

Service was amazing, in and out very quickly.

3 hours waiting despite not very crowded ..... I prefer to wait until Monsday to see my primary care dr. Do not be in the health care business if you do not care.

I had the worst experience ever. The nurse practioner treated me for a bowel blockage she thought. She didnt have an xray done on me. She gave me something for constipation that was suppose to fix things. I wasnt have constitpation at the time of the visit. I had really bad stomache pains from gas I couldnt get rid of from the meds. My husband took me to the er Sunday. They said I should have never been on the meds and this was confirmed at my follow up visit with my family doctor. I called to make a formal complaint. They were going to review my file and get back to me in a day or two. This never happended. Because of the nurse practioner, I had a large er bill. I will never go there again.

The front desk, and nursing staff were fine, but I was treated horribly by Dr Warrington. I went in for back pain and he made me feel like I was just an addict looking for pills. he was cold and had no sympathy for me. I was in tears in pain, and he still treated me like crap. All in front of my 6yr old

Always caring & friendly here. Nurses & doctors are thorough, professional and you never have to wait long.

Friendly and quick. I felt cared about.

What a great idea to pre-register for an appt. I was able to stay at work until my appt. Great idea in theory. I arrived 10 minutes prior to my appt and was taken back almost immediately. But waited for over an hour and still no doctor. After an hour and 15 min I came out of the exam room to inquire if I had been missed on the rotation and was told that I was next. But still waited about 0 minutes before the NP came in. The staff are friendly and the NP was very thorough. At the end of my appt, the nurse returned to complete exit ppwk and apologized for the wait stating they got busy and had to call another doctor in and unfortunately I was at the end.Nice place and a great idea to pre-register but you may want to re-evaluate the patient flow/wait time once they are seated in an exam room. The wait was exceptionally long and didnt seem to have any correlation to the pre-check in procedure.

Service was very quick and efficient. Thanks Grace!