Im here at least every other week. Always clean, organized, and well stocked. Glad to have a BJs not too far from home!
Nice place. Always clean an organized. Nice costumer service. Four stars only because sometimes have the electric carts out or order and those chairs are near the door. Only the properly working electric carts could be at the front door.
Disgusting attitude to customers, they refused to return the money, the seller in the optics department insulted me, While she refused to speak to me in English! And she said ( speak Spanish, this is Miami b h) at that moment, the manager just stood and watched! Only after a call to the service center, she returned the money and left more quietly. She didnt apologize for her employee!!!
The store is very organized so everything is easy to find. My recommendation is to pick-up coupons book before you start shopping. Those coupons are located at customer service. You can also clip coupons on BJs.com or the mobile app.All members must have membership card when entering the store. Keep receipts since its required before exiting the store.
Carts are broken all over parking lot. Customer service is not helpful. Produce is usually rotten in a few days after purchase. They do not price match with online app even if it’s cheaper ordering online to in store pick up. They told me it was cheaper to ship to home. The gas station is what keeps me going unfortunately.
The deli is extremely slow and dont bother calling because they just put you on hold.
This Coral Way location is no doubt the worst BJs in South Florida. Very disorganized, not nearly as well stocked as other locations, price tags are often missing, lines wrap around the store. I live within walking distance and prefer to drive to the Kendall store to save time and avoid frustration.
YESTERDAY A MADE A ON LINE PURCHASETHROUGH THE BJS APP TO PICK UP AT 4:00 PM. AT 4:10 I DID THE CHECK IN AND WAITED FOR MORE THAN 20 MINUTES ON THE CURB SIDE SITE, UNTIL RECEIVED AN EMAIL THANKING ME FOR PICKING UP MY ORDER,. BUT DID NOT RECEIVE MY PRODUCTS, SO I WENT TO THE CUSTOMER SERVICE AREA ASKING FOR MY ORDER. THERE TWO GIRLS TOLD ME THAT I HAD DONE SOMETHING WRONG IN THE CHCECK IN AND THAT ANOTHER WORKED HAD MY ORDER, BUT NOW THEY HAD TO DO A RE SOMTHING . I TOL THEM THAT I DID NOT HAVE TIME AND ASKED THAT THEY CANCELED THE ORDER, AND I LEFT. BUT TODAY TO MY SURPRISE MY ORDER APPEARS AS IF IT HAS BEEN COMPLETED. THEY DID NOT CANCELED THE ORDER AND THEY KEPT THE MONEY AND THE PRODUCTS AS WELL. PERFECT BUSINESS
I bought a safe on sale at 5:00 am the day the promotion started, they took my money and a couple of hours before the scheduled pick up(a day later) they sent me a text telling me that the item was in backorder.
Because my business I do shop a lot at BJs. The only only with restrictions in almost all merchandises is here. I know is not corporate it’s management at this store with no sense restrictions for all.
The selection is usually good, but lines can get extremely long at the checkout and they never have enough registers open. Customer service is kind of hit or miss, and Spanish seems to be the preferred language.
The cashier line wrapped around the whole store.One hour wait to pay because only one fourth of cash registers were open. What a waste of time to visit the store. I left my whole shopping cart filled with goods in aisle because I refused to wait when at least 6 more registers can have been opened.
I love shopping at BJs but lately I am getting disappointed with some items. I purchased rotisserie chicken and it was completely burned. Don’t put it out for sale if it fails human consumption. Yesterday I bought lamb and it was just lumps of fat for 12 bucks. Healthy foods is what BJs should be putting out. This is fit for a pet not me. Please raise your standards!!
This store has the worst costumer service in Miami Specially in the Deli Department, also the supervisor and manager, they don’t know how manage the store there is no rules, there is no educated people and my friend fell in this store like She was out of United States, It is the wort store in all Miami, the company and the headquarters need to do something, that was the experience of my friend who was en this store today and she fell so bad they treat her like nothing in the Deli department, please do not permit that this happened again in this marvelous country United States of America .
Its the worst customer service ever. I was buying something that costs 600 dollars and when I finally check out and go to pick up the item they dont have it and they put that it was available on the floor. So after paying for it is when you tell me you dont have it. I had never bought anything there and when I go to check out I ask for help and no one helps me. When I ask for help they help you with attitude at the end. The rep at customer service was like we dont have it in an attitude and didnt even ask me if I wanted a cash or debit card refund like I spent 600 dillars on something I need and now I have to wait for the money to kick in because of the miscommunication and rudeness of the store. You need better customer service and better understanding of the things you have in stock. Well dont recommend at all.Also if you want to talk to a supervisor make sure to not do it because when you are explaning the situation all they do is yes you are right but they just want you to leave. They dont care about customers at all.
Clean and well stocked. Wasnt a fan until now. Their prices on household items, groceries and other household items are great. They have a huge parking lot with wide spaces and plenty of handicap spots. Safe family area at all hours.
Terrible customer service, I had problems to renew my membership, tried to do it online with a rep but she told me that they can not do it, but instead offered me that someone was going to call me back, well nobody did it. So I wait a week, again I spoke with another rep and they still don’t call me.I called the store at Coral way, after waiting for an hour they told me that can not renew memberships on the phone, they provided the following option, to go in person to the store. The price for a membership is $65 at the store and online $110, crazy.I requested to talk to a manager but they decline and just drop the call.
Wide variety of options on all items. Good selection of meats. Its a good place to go if you are having a party or Bbq. Should be able to find everything you would need.
Not sure if employees are not trained or simply dont care. Maybe they are tired of dealing all of us. Go here when it is not busy and you know exactly what you want and where it is...… try not to get hit by stray carts outside
I find great prices on merchandise, need more cashiers and customer service employees. I enjoy buying at BJ’S.
They need more cashiers (personel) available on weekends. Because for the time being its good to shop there for getting the sales but you might end up having to ring your own merchandise. So pretty much BJ should give us a discount for working on their behalf.
This store is a nightmare. They refuse to open registers even when there is 10 people waiting. They only want.ypu to use the self checkouts without compensation. Employees just simply dont care. Will NOT be renewing my 10+ years of membership.
Place is overall decent. The customer service seems unaware of their own promotions tho. They refused to honor a new membership deal that could be opened in store. Wasted time handling the fiasco but the store is well kept and stocked
I love this BJs because I like their prices and merchandise. They are opened until late 7 days a week and I can also fill up the gas tank in my car. Their employees are very amiable and helpful.
This place is hit or miss. Today it wasnt crowded and they had everything on my list. Our check out person was friendly, helpful and spoke English. The check outlines were long, though.
It is a very large air conditioned wherehouse. The good thing is that they have it all at a low price but the bad news is that everyone that owns a business shops here when it opens. That means everything that came in that morning is gone at night. So shop early.
My wife just found a nail in cinnamon pastry she purchased at BJs on Coral Way in Miami. The manager told me shes going to pull all the product made by the manufacturer..waiting until tomorrow for a refund but had my wife not pulled the nail out of her mouth and swallowed Id be calling my attorney in the morning. Whatever happened to quality control?
You find what you need st acceptable prices.
VERY good quality steaks, produce and dairy, Bakery diversity is one of my favorite, Wine cellar well updated, in general I wouldnt go nowhere else to chop my best.
First time and was a good experience. Visiting during downtime to shop here is best idea youll ever follow through with. Tons of items at amazing prices - seriously could not get over how much there was to get here. Store was pretty clean despite a few products that seemed to be open? Odd. Staff is okay not absolute best but not entirely rude. Tons of parking. Lines seem to take a while though.
Location location location! Good atmosphere, friendly staff, & alway clean. Been going there since they opened & never have i experienced an out of stock item. Keep up the good work!
Big Box store; good prices (but you have to buy by the pallet!) OK customer service; best gas prices in the area!
Good location, but I visit gas station the most. People here cant follow simple flow of traffic directions.(The arrows are painted on ground.) Nor do they get, that the hose stretches far enough to reach opposite side of vehicle. So No need to park opposite of flow. Bjs please educate your consumers as they argue with customers when they are in the wrong.
Good variety, helpful employees, open til 11. Not bad at all
The pace is good to shop, they just do not enforce the rules in the gas station, it is like the Wild, Wild, WEST here! There are signs that states Wrong Way and customers do whatever they want. I talked to the attendant and he told me Management told him to leave them alone. No rules and No laws!
It seems this place has difficulties with taking responsibilities for their own jobs. Was held up by front entrance when the gentlemen named Otto could not count the items properly. Despite his only job being to count items and check off receipts he neglects to do so. This man gets paid 10$ an hour to literally stand around. Bless his feeble heart.
Excelent store. Clean snd organized. Good customer service. Good prices and many oromotions.
I called to place an order from bakery. The associate who answered said no 1 there speaks english to help me. Now what kind of Customer Service is that. To BJs Management please provide better service.
Prices VS packages is more family oriented. The gasoline price is the best around .Thanks
Great place to shop and the employees will help if needed,greeters are always friendly.
Excellent Service, nice people mice place. Yoi can feel peace and joy something special.God Bless You,!
Every time I go to this store they never give the attention to the customer. The managerment team does not even care to help. Ive been there several times trying to get many different things like water and when I go to the aisle the water is in a pallet. I ask the cashier and they always say sorry the forklift is not available. I ask for the manager several times they tell me come later or tomorrow. They must be kidding well one thing I can tell these employees is this is not right! Do not let your customers leave with a bad experience business go out of business because of employees like you!
Good experience. Very good price on fruit and vegetables. Clean and accessible.
Pricing is good dont have my coke zero that I love so only got the 4 stars.....they have a scan gun for 10 items or less I use this even when I have more item as it improves how quickly i can check out....Just do this for all the lines they check your receipt at the door anyways...Belt takes too long
I always find whatever I need! Neat, clean and organized.
Great products at the right price, even gasoline and propane gas plus open until 10:00pm that is very convenient.... you cannot ask for more 🙏
EXCELLENT SERVICE, CURTISS AND VERY PROFESSIONAL. I HIGHLY RECOMMEND THIS STORE FOR EVERY DAY SHOPPING.
Great shopping experience large volume but high quality and very good prices.
The location is great but unfortunately they don’t speak any English so it makes anything beyond shopping quite difficult. Iris and Ana a bit rude and are not helpful so don’t expect much from them. I usually shop at night and was there mid afternoon this time so perhaps there is just a management issue with the day crew or today’s staff didn’t speak English as usually the cashiers are very helpful. Regardless I left wondering if I even wanted to renew my membership.
Love that they are now leaving most items in cart to check out, faster but wish they could scan the coupon book at time of check out
I called the bakery to place an order for a full sheet cake. Not one employee in the bakery speaks English. Really???? I understand this is Miami, but please! Not everyone speaks Spanish. I have nothing against being bilingual but master both languages and cater to the English-speaking. It was so bad that they had to get someone from another department to translate. Not good at all. Im not saying that the rest of the store is bad, but judging from the phone call, its hard to give a good review.
Bjs on 117 Avenue. Is one of the worst . You call customer service telephone and no answers .. WHY in the world have a number no one answers. I need help and its NON EXISTANT. Come Bjs give good customer service. You do charge enough...
So disorganized. Customer service sucks, employees are not helpful at all
Excellent varieties of different National Brands and BJS brands.A lot of savings. Nice people are theses employees at Coral Way store.
Nice place,clean,good service I been a member since 1987
New place very well organized to reach whatever youre looking for
Great prices and good variety of you dont mind baying cuantati best time early during the week
Great club, really clean, Assistant Manager Gerry and General Manager Mr. Gonzalez assisted me in the electronics department, very knowledgeable guys, great prices, definitely best bjs in Florida.
Really nice place. You find everything you need.
I enjoy shopping here. I dont like taking out my BJs card at the front though :/ I mean, if I didnt have the card, how could I pay at the end??? Save us work please!
Falta de personal !!!! Horrible espera en el Deli Department, cashier bad service always have to pay at automatic register. Costco always have a lot personal, fast and dynamic personal .
It was nice... just need a little more of electronic and make more cupons... but the store is awesome
I love BJs gas prices! 😊
Thd deli is a joke! Half a dozen people and one employee slicing and the other one cleaning! Pathetic!!!Update on 4/22/18.Same pathetic excuse for the service in the deli. Eight customers waiting in line and two emplyees attending. However this is the kicker, both employees are attending the same customer. Management should be aware of the stupidity of this, and if they are aware they should be replaced by a manager with common sense.Btw, everyone please be aware when ordering from the deli that the paper they use to separate the meats and cheeses is HEAVY. How heavy? For 1.5 lbs of prosciutto the paper weighs in at almost TWO OUNCES! Ask for no paper because even after complaining to the manager they continue to STEAL your money by using this paper.
We are member of BJs for some time. Wife like the selection of spices, Organic Rotisserie Chicken, house needs, etc. I allways fuel the car in this location (take advantage of been a member) plus refill our propane tank for our barbeque :-)
I love this BJs store. I work next to it and the employees have always been courteous and helful.
Really good prices on the perdue chicken, soil, and other food items. Sells anything you could ever need. Has a Dunkin Donuts inside with prices lower than those of other dd. :)
Its awaful to open a new member ship here, you have to wait on the refund line, it will take over 25 min to do it.This doesnt make sense, such of poor business sense.
Go on a weekday to avoid long lines, make sure you check the member coupon books for even better deals, gas prices are always good. Staff is very helpful.
Absolutely Great Customer Service :) to enroll first time membership.Not at all great cashier attendant :( Rude....Hope next time be more lucky at check out cashier
Excellent store in a great area.I love it.
Gr8 prices 4 ur bulk shopping... Also, most of the time they have the cheapest gas ⛽ prices around...
Great selection at warehouse prices. Good selection of organic foods.
Evey time I go to this location the dairy products are expired!! The bread and all baked goods are about to expire!!! I have had to go countless times and return expired food that I had bought the day before. I have emailed their customer service For nothing because this keeps happening.
Pretty good if you want to buy in bulk and save some money, not best quality food but you get what you pay for, lines can be crazy on weekends so try early weekdays
Awesome ver goid
Nice place nice people good prices
Quick trip no wait at the registers
Great place to shop. Good prices
Good variety and service. Do not have the same things you buy all the time.
I just love their employees!
Great foot, great place, clean and organized.
Very clean and easy to get in and out of. Very good experience.
Always a nice place to come, just the deli department takes for ever to be attended they work in slow motion. Wenesday at 5:00pm just one Lady working unbelievable.
I went in the evening was asking staff where items were located and were clueless. Some of their prices are cheaper than Sams Club but most were same price or a little higher for common goods. They have a lot more organics than Sams Club so I have both memberships
Great Store !!! Cheap prices! Great selection of groceries
Very helpful staff and the prices are great
Good products. Great staff.
Everything was really organized and the cashiers were very friendly.
Good prices, and always fresh produce. For buying in bulk.
Nice and clean place to buy.
This usted to be my bjs place but from now on Im disappointed because all the baby milk cans where do dirty and destroyed and I told i let the manager know... this is not a good presentation for baby milk Im very disappointed.
Theres always an item on sale that they dont have in stock.
The unprofessional staff (Mrs. Francis) is very rude in serving the client
This is one of the newer clubs. Its tucked away behind the main road so it tends to be pretty empty which is a good thing.
Line is too long, but cashier is efficient