We have had excellent service from Royal Pool ever since we bought our house in 2009. Manny, the man who does our weekly service, is incredibly reliable. He shows up like clockwork. The general maintenance we have received always keeps the pool looking great. When ever filters or equipment have needed to be replaced, the company comes out quickly and takes care of the problem. We have sold our house, so are discontinuing our service, but have already recommended Royal Pool to the buyers of our home. We have many different companies we rely on to take care of home maintenance. Royal Pool has been one of our best providers. I would recommend this company to anybody looking for quality, reliable, and responsive service.
The purpose of this review is not to criticize the company to put them down, but to make them better, more professional and efficient after reading and addressing issues their customer posts.Facts:-)when the pool man removes the leaves from the pool and canister, he trow all of them in the plants around, so any minimal wind brings all the leaves back to the pool. We told him on numerous occasions to discard them in the trash can instead.-) You have to tell the pool guy specifically to brush the pool and use the vacuum everytime they come and BE there, otherwise he wont do it.-) You have to ask and tell the pool guy to clean the filter, otherwise it wont happen.-) The Companys manager told me that in order to remove the stains from the leaves at the bottom of the pool he will need to put Extra amount of chlorine making the pool unable to use or to CUT AND REMOVE ALL THE LANDSCAPING around the pool.We have the pool over 15+ years, and the same plants and landscaping around and never had that issue before.-)The only time I asked them to remove the stains took more than a month from them to do their work after numerous phone calls. Obviously at an Extra charge.-) The pool guy was always in a hurry saying that he has to do so many pools in one day and he hasnt enough time to do details ( vacuum, brush walls, clean filter, dispose leaves in a trash can)-) They always blame the weather, the Gardeners company, or the Landscaping.-) I firmly believe that reviews and comments should help not only possible customers but for the Company itself to strive in been more professional rendering a better and more conscious service.After all you are paying for a service and expect results.
Thank you Royal Pool Service for making our pool look beautiful once again. You were truly able to remove the white fly and the water is crystal clear. Your staff is great and Joe and Manny have lots of knowledge and experience.
Royal pool is the best company in miami. Nice service no matter what time we call them, they always come as soon as possible. My pool never turn green and if we have problems they are always right there to fix it. Thank you guys
This company does the worst pool service in miami!!! They find an excuse for their crappy job and blame their customers instead of finding solutions to their problems... I called to cancel my service and express the horrible job their employee had done his response was that they were too busy instead of telling me that he would send someone else out to check...I proceed to tell him I would leave a bad review he told me he didnt care and to make sure I left my name... here I am... lets see what reply and excuse you give to you bad service