Great service but please make an appointment.Tasha was terrific. Handled my issue, signed me unto a promotion which saved me money and got me in and out of there quickly.

Service for Xfinity is excellent but the prices are jumping off the pages because theyre so high. You are trapped into a 2 year contract unless you decide to pay a higher fee for a no contract. My monthly bill runs $178.00 that I am dropping by going to Streaming services.

Fast & Professional and knowledgeable staff ... surprising given the neighborhood (better go armed and station a guard near your car)

Manager was great when I finally tracked him down, he resolved my issue in minutes. The girl at check in kept giving m the run around and wouldn’t let me speak to him until I finally approached him on my own.

The monopoly on the cable industry they have acquired needs to be updated. Store offered disappoint for my issue. However parking is free.

XFinity is a little wait in the morning, but the service was very humbling....I TEST THEM ALL at places like this, but this lady shut me up with ease...very tactful, gotta love it

People well organized. Covid distance rules in effect. Fast service. Be ready park 3 blocks away if you are lucky.

Excellent make sure you park for free in the rear parking lot. Because there is no sign to tell you they have free parking.

I went recently although I was helped with my equipment efficiently. I felt very dismissed by Kayla. She was not helpful. Every question I asked she just shrugged her shoulders and replied “i don’t know” instead of getting another teammate to assist. If you don’t like your job QUIT!!!!!!!!

Customer service system runs on a robot voice and is the most frustrating cycle. Im not even a customer and was actually trying to set up service for my apartment.. i guess i dodged a bullet there.

Service is too slow, and the viewing plans are too expensive.

I went to change my modem. It was simple and fast.

The customer service was very efficient and prompt. I came with no appointment and they were kind enough to see me either way. I appreciate Comcast so very much so always going the extra mile for their customers!!! Thanks Comcast!!

Made an appointment the representative was easy to talk to very helpful full of knowledge I was in and out which made it an plus

Customer service was not helpful. No cash on site either.

I work from home and deeply depend on my wifi I been going back and forth with my wifi I WILL NEVER GO BACK TO XFINITY AGAIN.

Very friendly staff and fast service! Definitely recommend it!!

Fast service and very friendly. Get an appointment like they ask and you get faster service. Those with appointments come first before the walk ins.

Im a big advocate of good service. This place was speedy, the employees were knowledgeable and really friendly. I walked out with upgraded service, modem and a couple of trucks I didnt know. This why I stay with Comcast, everytime theres an issue its resolved on the spot.

Very professional I was attended by a woman very nice.

Great 👍place to go 🚶for help when you have problems with xfinity.

Extreme Long wait time just to exchange equipment in store and I had a long wait on hold to activate my wifi once I arrived back home. Comcast customer service needs improvement

Had an amazing experience.. they were extremely helpful and professional. Was in their store just 3 min. Thank you for the experience!!You don’t see this often.

I have never experienced such frustration as I have when it comes to working with this company. Their automated system is terrible. To get to an agent you have to request new service even if you already have service. Seems they are only interested in speaking with you if it means more money for them.I had service through my landlord, I called to inquire about how to switch over service without interruption, as I work from home. The very rude representative, Trudy, told me I was not authorized on the account (which I was) so placed me on a brief hold. Meanwhile she was contacting my landlord to ask if she had permission to cancel his services. He assumed she was working with me and I was blindsided when she cancelled the services from under me. She then went on to tell me I couldnt regain services until I switched out his equipement and got my own. Mind you, this was in the middle of a work day, during a pandemic and I was working from home. Frurious, I had to run down to my nearest store and do all of this in person on Christmas Eve. I lost my entire work day and didnt have this issue resolved until 5pm.Since then I have tried so many times to pay my bill but the information they put in was incorrect and does not match my records. I cannot pay online and I cannot get in touch with someone over the phone. Worst company I have ever dealt with. Every time I try and call I end in tears of frustration. I wish I had another option but unfortunately there is no other service in my area. I am currently on a call back list with a wait time of 2-3 hours.

Fast Service. Polite Service. Good Experience -- but they gave me very wrong information, so i went thru some frustration when I got home and installed.

Busy but nice staff

Great service representative was trying to give me the best service, Thank you again!!

Lonely a few cuatomer, Slow service but once the clerck took over nice attention. Got What I came for

Nothing against this particular location. Xfinity-Comcast is the worse cable company in the county. They promise and promise but never deliver. They make you hold for at least 30 minutes and then the agents don’t have any idea about the products or services. Stay away!!! Internet service is not good! Too expensive for what you get.

Best service i have had at an Xfinity store EVER !!!

The manager at the Xfinity store at midtown plus the staff very poor coustemer service

We have been experiencing some outages on xfinity. Theyve responded quickly to correct them but it is frustrating.

Has this company have no shame. Words cannot remotely express how bad their customer service is. Whatever you can imagine, you would be wrong. They take it to a whole new low. I’ve been trying for weeks to speak to someone. All I get is a recording. Then after this robot tells you to restart your router and Check the cable connections, it tells you,”have a nice and good bye. I’ve done this several times - restarting the router every time. It’s the only option they give you. My problem has not been resolved. It’s unbelievable. I’m unable to talk to anyone. My internet is slow. I need it for work.I don’t know what else I can do. I’m going to cancel my service and pay the penalty. I need reliable internet service. This company cannot deliver. The absolute worst.

It is so convenient to pay your bill. By using the machine located in the back of the store. Very easy and secure.

I do not understand why my internet stops working every day at 8pm and its only back in the morning. I need her to work. we changed the router and still it continues ... the attendant said that I need to pay 70 dollars for a technician. I refuse to pay for a mistake I did not make!

They gave me great service.

Ok I think they have a monopoly of the cable business and are way out of control on their pricing. Every few monets they jack up your bill. Terrible!. That said a young Hispanic guy helped me, cant remember his name think he was a manger. He was superb! He said he would help me when I walked in to sign in and that he did. This guy really acted as if he was concerned with my issues and thats why I give a five star. I hope they keep him there for a long time.

Its was awesome very helpful kind and easy going thanks so much

Very fast and customer friendly. They are very clean and practice social distancing. They hand wipe all around and plexiglass guards for everyones protection.

They are nice people but honestly are not knowledgeable about most the product. Other than that the staff is really nice and most of the time it really does feel like they care :D

I absolutely despise this company. They are the worse and if you can avoid giving them your money please do.Nothing about particularly this Agency but i am talking about Xfinity Comcast in general. Their costumer service is the worse if you call the only people you can talk to is a machine and if you go to an actual store most of the time their can’t do nothing on people account.

Quick service. Reps knew their stuff as well.

Customer service was by far beyond excellent.I wish everyone was as good as my customer service agent that assisted me.

Very nice people...customer support 100%

I liked very much, it was fast, the service very good

Customer service was very professional and helpful

Service was Great!! Agents were happy greeting me..

Great customer service provided

This is by far the most unprofessional crew I ever encounter. Start off they were acting like they were doing me a favor?! Really? It’s a service you are getting pay for. They mess up so bad they had no words to say how unprofessional they were. They gave me the wrong modem to begin with, then I could not connect and spent all day on the phone trying to connect my internet just to found out they had set the modem to the wrong address that’s why it would not connect! The agent on the phone is who out the wrong address. Also, the address where they actually added they disconnected their internet!! See where this is going? Then, turns out the modem was wrong serial from the one I had taken, therefore I had to bring the first modem back. All this could have been avoided if the first personal that helped me would had paid attention. He did not care and never said hi or thank you or have a nice day.... no customer service skills. No proper training. To make matters worse the second guy that help me just wanted to get rid of me as they knew they mess up and saw I was very frustrated already. He literally just walked away without saying a word after he handed me a a manual receipt! No actual receipt it’s given for returning the modem! Why? It’s that their policy how do they keep track of their supposedly return modems? See xfinity charges you for every little thing therefore is this a way to make more money if client can’t proof they return modem?!! I’m so upset with this company. I had never had a good experience. Also, to call sometimes you have to wait up to 40-60 minutes just to get an agent. I just come to find out you can ask them to call you through an application which easier to get an agent, that’s a plus. But over all it has been a tough journey with this company! I can’t change company as my building doesn’t allow other companies go figure :-( don’t come to this store! They need be bless they have a job and able to provide!! Stay healthy and safe.

This is probably the worst customer service department in any company I have dealt with in 40 years. They put you on hold and the line disconnects and that is after waiting on hold for more than 30 minutes. There brag about their internet and it is so inconsistent that I had to go to business location to conduct my work. Their upload MPs never go beyond ten which causes difficulties in accomplishing my work. Now that I have fiber att in my new home area, I will be switching. Stay away from Comcast! Especially now when many of us are trying to work from home due to the pandemic. You would like Comcast would be more considerate to resolve our issues.

Dropped off equipment. In an out fast. Friendly staff.

This is the worst customer service I’ve experienced. Third time coming to the store and they haven’t not been able to solve the issue; not to mention the times I’ve had called for support as well.It’s understandable why Xfinity is losing customers to AT&A as the service is much better and they DO care for customers and solving problems fast.Better do something soon before you guys go out of business due to bad service.

Clean and good service.

First of all, Brandon was very helpful to me during my visit today. Working with him was smooth and easy despite me coming in with a problem. So Comcast should give him a raise. Lol Anyway, this is my Xfinity store of choice. The store is nice, has free parking in the back, which is great for the midtown area. The staff are friendly and polite.

WORST phone customer service in the world. The fact they say thier rated #1 is a joke

Wow....the culture and attitude that was at the 7th avenue location was brought over the xfinity store in midtown. Bad customer service, witnessed some elderly couple, actually three of them that were directed to the express pay station. When all three couples arrived, they were baffled on how to use the self help/pay station. Took 30 minutes for assistance.Listen, we now live in a society where good jobs are hard to come by and these reps are under paid. But I do believe that some effort has to be made for a great customer experience. The attitude and culture from the 7th avenue location was brought over. The old location was more of paym

I love this store. The staff is always great and extremely helpful. Brandon was great to work with. Helped me switch out my cable box and set me up with a new cheaper plan!! Thanks Brandon!!!!!!

Special frendlich.fast service.I am Happy

I finally cut the cord. The people in the store were super nice and helpful and tried to help the best that they could. Unfortunately corporate comcast drove me away with their unwillingness to work with me after being a paying customer for 20 + years.

This place makes me turn in my old cable boxes I had 2but forgot one he said was aAlright but they was charging me for that box I finally turned in but they havent remove the charges comcast

Excellent service!

STAY AWAY.... STAY AWAY... FROM ANY AND ALL COMCAST !!!

Very nice staff that didnt make me wait forever because I was returning equipment. I was able to do it on my lunch break and thats nice to have quick service. Thank you for great customer service!

It never seizes to amaze me the amount of people that still walk into these stores. Having said that, I went today (Tuesday at 10:30 am) and was in out in

Line was a little slow covid restrictions i guess

Fast and friendly staff. Took care of my needs in a timely manner without to much hassel

Good attention !!

Expect to wait for an hour or longer just to pick up a box

The customer servicesare friendly

Missing a parking lot, its a shame.

Customer service was horrible

Guest agents were nice and the place was clean and welcoming. However, they were not able to resolve my problem in person. Street parking is available and the location is easy to find.

Always suspicious about a company who has mostly 1 stars and 5 stars.They graciously kept our money. Did not reimburse what they promised.The Internet plan was supposed to charge us per day. So we returned the equipment before the indicated date in order to avoid being billed for the full month (we used the service only for the first 13 days of the month).Of course, Comcast, ended up charging us the full month, and even though they guaranteed that woudnt happen (they even gave us a cute case number written on a post-it as a promise), the outcome was charging for the full month.We cant do much since well be living abroad for quite some time, the good part is that we dont have to deal with their rudeness and bad service:)Do yourself a favor, and go somewhere else!

Very bad they just repeat the same that is in the computer they dont have a mind of their own OMG

Xfinity Store by Comcast is fantastic. Eric was on time and super helpful in setting up our service. This is the most reliable internet service Ive ever had, not to mention affordable. This is such a relief after dealing with Comcast for years.

Good service.

Excellent service and staff. I was fortunate to be serviced by KYB. She offered and explained the difference in TV equipment boxes, thanks! This will be my go to store from now on.

I need a lD

Rude man answered the phone

From the time the security guard open the door throughout the customer service everything went very nice.

For the first time ever my services at comcast was outstanding. I cant remember the young lady name but I know it starts with a L, she delivers quality Thank you

Just got Xfinity Store by Comcast- super easy and quick install. Imagine having a 4 pm appointment, yes no 4 hour windows, and having the tech knock at 4 and bring done at 4:20pm. It did happen.Screaming speeds - and way more affordable than Kabletown!

Awesome fast customer service.

Upon yesterday, I had my Xfinity Cable installed. All seemed well initially. The rep and I agreed on the location for the modem. He proceeded to drill and route the wire. I opened my window to ask a question but for some reason he couldnt hear me. I walked around to a farther window to gain his attention. To my surprise there was another rep outside standing around. This was strange because at this point all of the work was pretty much done. And the second rep was talking loudly in a playful manner.I went to the restroom came into my living room and the second rep who was not announced by Xfinity or buy the first rep was standing in my living room leaning on my counter speaking loudly on his personal air pods or headphone type device. At this point I needed an explanation to which I was told buy this first rep that they help each other and that he gets off at 4:30p so he called his mateI asked how that he felt it was permissible to invite a random stranger into my home without permission from his employer or myself.At this point he has been working for about 30 - 45 minutes on the Internet install there was no reason whatsoever for him to need help. Let alone invite one of his work friends into my home.The second rep asked Oh, so you want me to leave seeming insulted that I was questioning him being there.I feel totally unsafe and have contacted Xfinity with no response.edit: on the phone with corporate Andrew, a rep, maintains that they work in groups and cannot see the issue with my claimgot through to a knowledgable rep,and expecting to hear back from ComcastI appreciate her

One of the customer service representatives was very heplful my experience was wonderful. I would recommend that actually Xfinity store. I didnt have to wait in line for a long time. The customer service is great !

Very nicely designed store, however a bit of a wait to get Customer service.

There was no parking. The service wasnt good.

VERY. HELPFUL. W/TECHNICAL PROBLEMS.

Very good service

I came here to drop off a DVR box and make a minor service change. The experience here was the exact opposite of the phone experience. I would always come here in the future if I needed to make any changes to my account. Staff were friendly and smiled. Feels like the opposite of the adversarial experience you get on the phone.

Had to wait a bit, but was understood and easy new home internet transform.

If I could I would give this place 0 star!!! Worst customer service I have experienced in my entire life!! They don’t smile, don’t let you even talk. I felt like a kid doing something wrong. Finally the lady let us along in the chair and we didn’t know if we have finished, when she come back said “ We are over I told you you can leave” Just get out of this place they don’t deserve a penny !!!

Ive gone twice. And the two times Ive gone have had amazing customer service. When Im helped they know how to resolve everything I need and have even made suggestions to looking into less costly plans for myself. During the weekdays the place is a little understaffed but the wait time doesnt really exceed 1.5 hrs. First come first serve, and the ambience is relaxed. On the weekends hardly anyone comes down. Give this place a try, theyre underrated.

Great place and staff are great

Great store! Easy and great service. Just wish their equipment for cable was as great as the service!

Because their is a employe who is very outstanding of doing her job mrs mizie is what you called customers winner

Great location. If you want to avoid 30 or more minutes wait don’t got there in the weekends. YOU HAVE BEEN WARNED. I have visited this location on the weekdays and the waiting time is less than 10 min.

Pretty good

I loved is very good. I wonder why dont open another store closed to Brickell? Is to far away.

Very nice experience, staff very helpful and friendly.