The staff was distracted talking to their coworkers instead of greeting us, we had to stand for a few minutes before we were acknowledged. They let me walk out with 6 new iPhones in my hand without a bag kind of weird. They said they were out of bags for 4 days. They were fast in fulfilling our orders which was faster than most apple stores i went to.

The staff are very accommodating even though you can tell they spread very thin. Spacious and clean, and an amazing big big BIG screen TV. Easy access from the mall and the street. I have better experience here than the ones in Houston, The Woodlands, NYC (grand central, Soho, etc.)

I went yesterday (08/24/2021) to the new location and it was really stunning, everywhere you look was just breathe taking, I felt like I just couldnt stop looking around. Besides the point, I had an appointment and an amazing gentleman under the name of Marven that was attending me and several others at the same time, which quite impressive if you ask me, although my situation seemed very minor and by looks of the others he was attending they seemed like a much bigger issue to prioritize, he still managed to attend all of us with attention, care and assurance which is something that all of us look for when it comes to customer service, I sincerely wish Marven the best and i would wish him luck but he doesnt need it!!!!!

Love the new location! Right out front. Wide open. Very beautiful!!

Worst apple store Ive seen.All staff seemed to be lost.We could see some staff gathering casually having fun talking to each other, and every time we reach out to them asking about our appointment, theyd always answer that someone would reach back to us soon.

I had the pleasure of being attended by Miss MELANIE, she has a vocation for customer service, she solved all my needs. forever grateful.

Some staff, frankly, you can tell they don’t want to be working there. They seem lazy, unmotivated, & sluggish. Hence, one less star. For the employees that do want to work there, they are all very accommodating & quick to answer my concerns about various products I purchased.

What is the purpose of an appointment, if I have to come and stand in a line, behind how many others—holding my desktop computer…This was after trying to reach someone in the store, to see where best to park. Was on the phone while driving—stick shift, and got various people from around the world, but not the local store.Once here I asked the security to speak with the manager; I was told to stand in line like everybody else—can’t skip the line!Again, for all the extra Apple charges for the appearance that they are different from any other computer/phone retailer, they are really full of themselves.

🍎 beautiful store, great employees.

Large Store Space. Well Staffed.

Great staff and selection of products.

I love apple products but dislike the appointment system in stores. It smacks of self importance and gimick. Despite that I was able to speak to a sales person who answered the question I had and that allowed me to buy a computer then and there. T he online store is not straight forward when what you need is not the latest configuration.

Waste of my time … we walked in and no one asked us if we needed help when I finally asked an employee for help he said we were going to wait for 30 minutes to be helped by another employee. After seeing like 4 employees just standing around doing nothing an hour later they advised us that we had an appointment for 3:15 which was an hour and a half additional to the time that we were there waiting. We then advised them that we were told that it was half hour wait and that we’ve been waiting for an hour. Then they asked what we were looking for to just see if they had the iPad we were looking to purchase and they didn’t even have it. What a bad example of efficiency and customer service. This is why people buy online now. 😡

Excellent service, Lala took care of me, explain in detail the options and pricing, gave me technical advice and was very friendly, Highly Recommended...

Jackson provided me with an excelent costumer service trough my visit at the Apple Store Dadeland . While dilligent assiting several other costumers. His affable attitude never change trough the entire time. And i spejded there for 4 hrs ! Due to several issues I had to resolved witg all my apple gatgets 😊😅

Its an Apple Store folks. Dog and kid friendly.

If i can give -5 stars i will give it to this store. I am in a situation that i need a new iPhone i was going to buy it cash but they work only for appointments. The security is a joke she called the manager Jenny over the phone to see if she was able to do an exception but she said no. She told me to go to other store because she have the product but she can’t sell it to me because i didn’t have an appointment. At the end of the day they are loosing a customer and loosing money. I will not come back to this store anymore it where only 5 customers in the line and you are telling me that i can’t buy a phone because i don’t have an appointment. Most ridiculous excuse that you can’t use.

Huge store lots of stuff.. pretty cool..

Love coming here and the security guard name jean he always in a very good mood keeps all the guest happy when they wait in line he know me for a long time and he always treat me well and I enjoy coming by when I can to talk to him he is a very nice guy who loved to make people smile and have good time while they are there he is awesome and everyone should go there and meet him.

Excelent service, very thoughtful workers. Pick up service extremely efficient and fast.

BUYER BEWARE!!!!!I purchased a MacBook and AirPods at this location through the website. I checked in and was able to receive my items after 5 minutes in the store. The service was great and efficient. The reason for the low rating was because I WAS FOLLOWED FROM THIS STORE TO THE PARKING LOT AND TO MY NEXT STOP AT DADELAND STATION. I went into one of the shops at Dadeland Station to purchase a carrying case for my new laptop. When I returned to my car, my car was BROKEN INTO!!!! Please be aware of your surroundings! The individual knew I placed the items in my trunk and followed me. PEOPLE ARE WATCHING YOU.

Amazing experience in these places love

30 minute wait even though I had an appointment. Also they require masks even if you’re vaccinated.

I cant believe that when you buy a product in the richest company in the world they dont give you a bag!! Insane!

THANK YOU STEPH AND DANIELA YOU WERE AMAZING PROFESSIONALTHE BEST APPLE LOCATION -Experience: I came to this location (dadeland mall apple store) because i had the worth experience ever in another location . I went to Brickell center apple store they were so rude, they didnt care about my problem, they actually broke my headphones and they didnt replace it but they want me to pay for it, it was so crazy insane they ( brickell center apple miami) broke my headphone and they wanted me pay for it. I spend 2 hours, i came that place 3 times and they never solved my problem, they didnt have knowledge and they just wanted my money. i Asked to talk to the manager Erick (manager of miami brickell center apple store), i explained to him my problem, i asked him for help because the technician broke my headphone doing the diagnostic right there and He (erick manager of brickell center) didnt do nothing! i beg him i told him: Please im a apple costumer im begging you for help and solved my problem please replace the headphone that technician broke and He Said: No because if i do it for you i have to do it for everyone, I WAS JUST IN SHOCK WHEN HE SAID THAT TO ME!, how is possible a manager with the power to solved my problem just had a loyal costumer from of him begging for help and he just didnt do nothing . He ( erick ) is just a poor spirit persona who only worry about take money from costumers.TOTALLY DIFERENT EXPERIENCE IN DADELAND MALL APPLE STORE WITH STEPH AND DANIELA.I came here and front the first moment they were very kind and worry about find a solution of my problem. They have high quality knowledge about my product. They were fast and so professional. I just spend 20 mins and i feel so comfortable but the more important they make me feel like a loyal apple client . I will always recommend this store, and of course Steph who was an amazing a professional personal!

They require masks like it’s 2020. Don’t go here not worth the headache.

I bought the new MagSafe case. A month later it had a hole on the side and a crack on the corner, with normal use, never dropped. Went to the Dadeland apple store and spoke to the manager and he says that apple only covers if the case peels. I do not recommend buying this case as it is expensive and has no warranty coverage for normal use.

The service at Apple Dadeland is just amazing and left me completely satisfied. The staff are very accommodating, highly trained, very efficient and professional. Repair jobs are completed in no time at all. The environment is very friendly to the entire family and you can go in and learn lots of things. I love it at Apple Dadeland.

I had an appointment and was able to solve my issue quickly. I will definitely use this location when I need help with my devices.

New saloon looks magnificent

Oh my gosh! Did Apple have a sale going on? The line was sooo long. It spewed out into the mall area. People had ipads, tablets and phones out sharing things and discussions while awaiting to be seen.

During COVID-19 Apple lost the ability to give a 1 to 1 customer experience. Don’t count on walking out of the express lane with a full working phone. They try to get you out as soon as possible with a half working phone and tell you to wait by the seating area. The phone is not fully charge to complete the setup and there’s no charging station near by. You are better off shipping it home.Security guards in the front are not helpful and could careless.

Pandemia....? The store I rated with 5 stars in the past, is no more. Rude associates directed us to waiting lines with no indication of the expected wait time. We finally decided to buy our needs via internet.Times have changed, should one need to have needs cared for in person, then appointments are mandatory which will not prevent a customer to deal with the nasty associates that care for the waiting lines.The positive side of the story is, Apple has good products and followers that will put up with the changes.But the store I knew, is no more.

A very clean environment and a safe place. Good to share in family.

We had an appointment for 4:10pm for the Genius Bar. We arrived, only to be placed on a line that is over an hour wait.Apparently, they are taking people on a first come first serve basis and ignoring appointment times.What a waste of time!

Horrible experience!!!! I wanted to get an Iphone and I had trouble getting it online so I decided to go to Dadeland Mall Apple Store. When I got there I was told to wait in line. I waited for 3 hours and after waiting for so long they closed the line and told me that they couldnt help me at all. They waisted my time! I spoke to the mananger and he was very rude!!! He didnt even want to reschedule me for an appointment. Very disappoint with the consumer service experience at this store!!!!!

Its always pack and you have to make a.line in order to enter the store. Rather just go somewhere else

Amazing customer service from Johnnathan, great attitude and noble human being.

Excellent service, but they ask you to make an appointment and leave you in a line for 45 minutes waiting

Great store, Great space.

Just super management, everything was on time, I gave damaged ihponenxr get the fixed one less than our

Emily gave me amazing service and really did help me out with the issue I was having with my AirPods. Thanks so much Emily.

Security guy is so rude asking costumers “what do you want?!”Waiting time According to security is three to four hour even though jus a few costumers there (6 persons making line and 4 speaking with representative.Total 10 plus last minute costumer ) and for five representatives.No representative to speak directly with costumers instead a security with no manners.No way to ask or see about available products (colors of iPhones, covers or other items) there is no way to see anything at all.

The waiting time its to long but the employees are very helpful

What can i say. I really love and recommended this store. Prices are pretty good, very competitive compared to other markets. Excellent customer service, organized and clean. They know where the things are. 5 stars

Terrible customer service. The staff at the front put me in the wrong line and basically wasted my time because when it was my turn to get inside, the person inside told me I have to go outside and make an appointment online. And the staff member had the nerve to blame me for incorrectly explaining my situation to the staff outside when I clearly explained to the outside person what I was there to do. Do not waste your time with this store, I highly suggest going to another Apple store.

Good store with nice service and express pickup service

I usually don’t have problems at this store but I put a reservation for express pick up at 8:45-9:00. I get here at 8:50 with three other customers also waiting for pick up and they are already closed. You can see employees still in the back. It’s not fair for the customers when they had a reservation between 8:45-9.

If you like apple this the place for u.

Place looks like the DMV now. And the service frankly isnt that much better.

Slow service and when helped employees constantly leave you mid season to attend to other business, despite having a appointment.

Busy Mall with all the stores.... great prices... above all it has a Apple Store

There is no way to get servise without a 4 min 1800 call. The security team needs to work on communications skills.

DO NOT GO TO THIS STORE. The people in this store were super rude and unprofessional to my mom. They returned my little brother’s phone with a BROKEN screen and claimed that she gave it to them broken. I never expected apple workers lack so much work ethic. The workers returned his phone the same way that they brought it to them, and did not solve their issue at all.

If you want great prices on phones goto the apple store in Dadeland there always friendly and helpful

Very busy but alot of employee

Excellent service. Very fast and easy.

Great service, I was in and out in 10 min

Johnny Rockets was really horrible couldnt get the order right they screwed up three times and then blamed it on us shame shame on you

Even though it was packed I picked up my online order delivery very quickly! Good service. Love my refurbished MacBook Air!

Very good apple service at this locations. Safe conditions

Mall with allot of big name stores.

Very disappointed and poor service they don’t follow the appointment reservations very low quality of service never recommend this store the don’t care about giving a solution or follow the reservation time frame

Hated the lines. The guys at the door and lines were overwhelmed. The guy at the window was very nice.

La misa mierda, bunch of people buying things they really dont need.

Went to the store and they sent me home to make an appointment. So inappropriate

My brother had an issue with his iPhone and they fix the problem. Just had to wait and done deal.

I didnt want to buy anything but I highly suggest this door for anybody

Terrible service. We came to pick up a new phone. The guards do not know how to organize the service. We had an appointment and they did not respect it. I should change to Android. Terrible experience

Purchased my daughters iphone and all accessories. I love you get individual attention and they show you how to use your phone.

Horrible Experience!!! After 45 minutes in the line ( for people that had no appointment) an Apple representative told us that they run out of appointment for the day and no body was available to help us, she told us we had to come back another day or go to another Apple store or Best Buy !!Seriously this is not professional!!! You don’t do that to people specially in my case that my phone is not working at all and after all that time in the line .. SO DISAPPOINTED!!!!

Chris Gomez is the best!!!! We had a great experience with his support. He is a 10 star. He handled all our pcs issues and make us feel great. He has the talent to make people feel great! Congrats Apple for having a great employee like him.

During pandemic they adapt and the customer service experience was amazing.

Worst experience at Apple in along time. Wasn’t authorized to pick up phone, fine, no problem, my fault BUT was given no help for half hour trying to add my name as authorized pickup as my phone was not capable of calling, hence pickup of new phone, and primary account holder was on vacation. Finally same guy as guy I checked in with said he may have a trick up his sleeve, which worked; SO WHY NOT SAY THAT TO START.

Nice service

Apple lost my iphone 6s plus that was been repaired since march... I have talked to about 4 customer relations personnel and all of them have lied...they said they where going to send the phone at my home address by mail since a month ago.... I have waisted hours and hours talking to apple customer relations...they are no help...I been told ...that they where going to take another measure to replace my phone....and nothing happens..bunch of liars... I see lawsuit here coming on soon

They have no time for customers.

Would not recommend terrible customer service

I tried to ask how to go in the store and i felt like i was gona be rushed by security they wer so rude and i ended up buying the latest Samsung galaxy thats how bad the experience was

Do not waste your time, they do not solve anything they just want to sell you and nothing else

This Apple store has mostly quick service, compared to others in the area. And the employees are mostly kind and helpful, but you can find quite a few who’re very arrogant and think you’re less than if you don’t know every Apple detail. I think this happens in many Apple store, but that’s the only reason I’d give it 4 stars rather than 5.

Very fast service they explain everithing they way i want it

This store is the worst here they never help you with your needs. Managers are very unprofessional. I highly recommend you to go to Lincoln or Aventura apple store because they really know how to handle customers. Does not matter which issues you have, they just care about them. Never a solution from any of mine issues.

If you have issues with your Mac you need to see Yoan. He was my technical and was amazing. Great listener and resolved my issues. Many of them It was my fault for not knowing how to use my Mac well but I may go back to take some free classes. It’s worth the wait to see a technician.

This location’s express pick-up process is the worst ever. To had an appointment, but to then wait in one line for an hour by the Coach store then to join 2 additional line for an additional hour is ridiculous. If I could give 0 stars I would.

Worst customer service ever, staff didnt feel like helping at all. The senior manager didnt ever listent to the issue i had before telling me there was nothing he could do to help

Fast service and a quick tour on my new Apple Watch.Update: Just came back and, as always, great great service.

The best apple 🍎

Charger to expense 80 dollars

Personally, I believe Apple is one of the greatest technology manufactures in the market. Their service is for the most part good but there have been a few bumps in the road. Their apple upgrade program is amazing and goes by in a breeze. Buying products from Apple is a bit of a challenge because, on busier days, you have to wait for the one person who can charge you for the product to finish with his current customer which means that you are standing there for almost 5 minutes waiting to buy one thing. Personally, i end up in the Apple Store almost every week because of an issue with one of my Apple products and so some employees actually remembered me which makes it feel as if I am apart of the Apple Family Overall, their service is relatively good but it could be better.

Alex was very professional and very knowledgeable

Friendly and knowledgeable staff that seems to find a solution to all of my apple product issues.

Easy come, easy go

New normal make an appointment and pick up Item (s). They remain very professional. Very on time...

Great Customer Service as always.

Alvaro was so super helpful. Made my repair on my MacBook easy. Thank you !!!!

I just passed by the establishment, a what a crowed of people, there was no need for a visit i dont own a 🍎 phone.

Worst service in all the apple stores I have visited. I am outside of the store and I have wait for 2 hours to have someone help me with my phone. My phone’s screen went black out of nowhere and they do not want to receive my phone. I talked to security and they told me to make an appointment but they do not have a way to make appointments except by phone which takes longer and the next appointment is like in a week or more. The workers are DOING NOTHING and using they phones and still won’t talk to me to see how to help. I took pictures of them. All the crew at this location have no customer service AT ALL. I even call to apple headquarters and they spoke with the store manager and he couldn’t help either. They say appointment are full but a bunch of wormers are doing nothing.

Great, just the fact that the talk about OUTSTANDING customer service but the cannot tell you if they got a case in stock, instead they point you in the direction of wich all the cases are (the wall) and they tell you that if theres no more in that wall, that they dont have anymore. (I dont mind the pointing and not knowing the stock in an item as cheap as a case) but dont talk about outstanding service when you dont at least walk a person 5 meters to your left.

Too long a wait to get in due to covid procedures