Marisol is great! I’ve gone for a couple of facials and a chemical peel with her. She’s so knowledgeable and detailed. Explains everything so you know what’s happening and does such a thorough job! She’s extremely professional and I highly recommend her!

Ive been a client for a few years, and its been because of the amazing service that Marisol Corea has provided over time. She is knowledgeable, professional, and overall someone I trust for the care of my skin. Shes honest, meticulous, and passionate! Hands down recommend her!!

I have been a client for over 10 years, and have always been treated in a very professional manner. Marisol has be my esthetician for about 5 years+, she is an excellent professional plus knowledgeable and great communicator. My massage therapist Nilda is one of the best, very professional and friendly.

Marisol Corea, her job is amazingly done. She is prepared for her job. She always tries to entertainment during your facial.

Awesome staff and the therapists are all greatNILDA IS AWESOME. Gives you the pressure you like

I have been a massage envy member fo over 6 years and nothing has ever compared to the terrible experience my mother in law experienced to. She went to get a facial here and received TERRIBLE service. The AC in the room did not work. She requested a massage instead, and again the AC in that room did not work and it was extremely hot. The heater on the bed was also turned on. She requested to only use one sheet versus a sheet and thick blanket and was advised this was not possible. They made no effort to accommodate her and give her another room with working AC. She was told she can contact the location on SW 8th Street and SW 132 Avenue and receive services there. She did as advised and was told by that location that they were unable to help her. She then requested to speak to the manager at this location (Doral) and was informed they were unable to reach her and she was not on the premises. After protesting they provided the number to the manager, Ilian Figueroa. Ilian was extremely rude, angry, and unhelpful. She screamed and would not make any attempt to help resolve the issue. My mother in law simply wanted a refund and she refused insisting she just go to another location. BUT the only locations she could visit would be coral gables or midtown which is 20+ miles from my mother in laws home. That is extremely inconvenient for her. I really have never seen such poor management at any massage envy location. It saddens me that the company has fallen so low. Look elsewhere if you do not want to be disappointed, insulted and ridiculed. Do better, massage envy.

The massage is good but the customer service is awful. I was not treated right just this morning by this 2 girls.

I love going to this location. I am always greeted by Lissi in the front desk and she is always making my experience go smooth. This young lady has exceptional customer service skill. Recommending this location to all my friends with memberships.

First time having a massage here and i am more than happy to say that it was amazing. From the lady who helped me schedule a same day apt to the receptionist who went out of her way to make me feel comfortable and safe specially in this hard times. Maikel was the best, perfect massage, I left feeling like a brand new person. Thank you guys you are amazing, i will definitely be back!!! ❤️❤️❤️

Everyone here is friendly and professional. This has been my go to relief for over a year. Being a member has been wonderful! The place is clean and they take COVID precautions. ILA is amazing!!! I have been recommending her to all my friends. She truly loves what she does and has a special way of assuring that Im ok during the session. I realize that the massage isnt only about pampering,but my body needs the TLC. I can feel the relief on my body. Facials are ahhhhh...refreshing. Worth it!

Masseuse Ilia will leave you talking to yourself, even hallucinating; shes that good. Best massage therapy in town, hands down. Receptionist Lissy is always extremely helpful in matters of scheduling..very good at what she does...nothing short of lovely. Well done, Doral.

I LOVE LOVE LOVE THIS LOCATION!!! There is this lady named Lissi that is so sweet!!! She is the reason that I love this location and writing this review. Amazing customer service!

I love going to this location with my boyfriend!! lissi always provides perfect customer service while accommodating to any request. i love doral!

I love this place so much! The person that helped me out was so wonderful on the phone when carefully explaining to me about the membership benefits! Thank you so much Lissi Hernandez !!

Michelle has THE best customer service! She was so polite and patient.

Belky’s is amazing with every visit she gets me brand new. Mari the facialist is my go to now for my skin care needs. Lissie, is the sweetest front desk always the best and most awesome at every visit

I’d never gotten a massage until my son convinced me to see “Ilia” for help with my scoliosis-induced pains. Ilia made me feel at ease right away and has since afforded me tremendous relief. I never thought this type of massage would help, and I’ve never been more wrong; total game changer! Thx to Ilia, and Lissi (both delightful) and thx to my son!

This place is the best. Thank you Lissi for all the patience when answering any question I had.

Love going to the Doral and Coral Gables location, they are both great! It is a pleasure to walk into the Doral location, Lissi at the front desk is always so welcoming, smiling & willing to answer all my questions without any hesitations. I am huge on customer service and this young lady excels! What a wonderful way to start my relaxing massage!

Clean and nice staff

I go to this location at least once a month and am always greeted by the most lovely front desk girl. Her name is lissi and she always helps me with everything. Thank you Doral!

This is the best Massage Envy location by far, starting from their therapists to their Manager Kiry. Lissy and Maria at the frontdesk are very knowledgeable, friendly and professional, they go the extra mile making sure every time you go your experience becomes unforgettable and better than the previous visit.

I have been a member of massage envy for a few years. I was hesitant to go after all the COVID19 started. I am so happy I decided to go last week! Everything was very organized, keeping distance, they check your temperature, have a questionnaire to fill out before the appointment and everyone was using masks. Loved it! Their customer service from the front desk to the therapists is amazing. Thank you Lissi and Yaima for the awesome service.

When this Covid epidemic started I decided to freeze my account since they were closed for over 3 months and still wanted to charge me. Lots of people including myself lost their jobs during this. Now, several months later I get a $200 charge to my bank account. When I called to see what it was for I was told customer service would call back... no call yet... The massages were mediocre and the company is as sketch as it gets, trying to charge people when their doors arent even open...I has tons of sessions saved up and they try to use this against me so if I dont pay for more I lose all my time saved up. My contract was also finished about 6 months before covid.IT DOESNT GET MUCH WORSE, GET YOUR MASSAGE ELSEWHERE.

Hello! Coming on here to rave about how amazing Lissi is!!! Extremely grateful for her customer service skills!

I enjoy going to this location. I enjoy the nice service by Lissy :)

Great place, awesome service.

Recently I had a massage at envy with Michael and he was great, knew exactly what to do with my back pains. As well as Lissilaydi in the front desk! Very professional, and helped me around since it was my first time there.

I came for the first time the other day and my experience was nothing but amazing. Thank you Lissi in the front desk for making my experience memorable.

Hello! I love this location!!! Especially a certain lady named Lissilaydi! She was so sweet to me when I entered.

This was my first time at this location and it was nothing but amazing!! Thank you lissi for the wonderful experience

Lissi is amazing!!! Her customer service is amazing and deserves recognition

Been here twice and I can say with certainty that this place offers the best message anywhere!! I took a friend here too and he said it was in fact the best message hes ever received. Also very very reasonably priced. Masseuse knows exactly where the tight areas are, applies the right level of pressure (i like it pretty hard!) and will make you leave feeling great. Dont hesitate to try it out-- everyone is great here!

My daughter and I went today to get a massage and they were super aware of the Covid-19 procedures which we appreciated.Our therapist Grettel and Francis were friendly and gave us excellent massages. We liked the way the location looked and everything was sanitized.The cashier Lissila was also helped answer some questions I had. She knew exactly how to handle my issue and was very nice.I would for sure recommend the Doral location 100%Lily

Always amazing service by Lissi in the front desk thank you for the amazing customer service

Best massages ever!!! Thank you Lissi for always being helpful!!

Thank you Lissi in the front desk for always being so professional! Love this location

Wow this was amazing!! Thank you so much to lissie you are the best !!

I have had many massages here and today I had Conchita. By far the best massage experience I have had!!! I walked in barely able to hold my body up and she got to the root of the problem.

Relaxing massage that leaves you tense when its time to pay !Extremely disappointed and disgusted with this place. I called to schedule an appointment for my boyfriend and I at which time I inquired about the price and was told it would be $55 per person.I provided my cellphone number (out of state) and my card number. We arrived for our appointment and was asked to complete a survey at which time I asked the receptionist if I needed to provide my address since it was out of state she replied no not at the moment. Fast forward to the end of the massage, we arrive at the counter to pay I handed her my card and ID and was THEN informed that because we were from out of state it would be $95 per person. Yes an additional $40 per person . At no point (while booking the appointment or completing the survey) were we ever informed of this upcharge. This disclaimer is not posted on their website or anywhere inside their business. You would think that because this is a practice of the establishment that they would make it clear prior to you booking/ confirming your appointment.I have called several times and left messages for a manager who never seems to be there. I have also written emails and nothing from no one. I am in the process of disputing the charge with my bank.If you are planning on visiting a location and you are from out of state I would recommend Groupon. Its always cheaper.

Update: refund has been approved apparently but Im waiting to see if it goes to my account, will keep this review up until process is complete.BEWARE: I purchased a six month membership to this location for my wife while she was pregnant. She only used 3 of the massages, so on the sixth month I call to cancel. They transfer me to the Gables location, which apparently runs the customer service. They told me that it was cancelled and that I had sixty days to use up the remaining hours. Cool. Three months later (last week) I check my credit card account: they were still charging me the $65 fee. So I call to find out what happened and it turns out whoever the person was that cancelled our subscription had tried to send a cancellation form via email to my wife but totally screwed up the spelling and the email was kicked back to them as undeliverable. It was at this point that the issue died on their side and the membership was never cancelled.So when I called and asked for a refund, explaining the situation, and noting that we paid them plenty of money for services we never actually used so the least they could do was refund me the three months that were erroneously charged. As of today, I am still waiting on a response from the owner. I will update this review if the situation changes, but as of today I cannot recommend this business due to their either a.) incompetence in the back office or b.) their shady business practices.

Thank you lissi for being so welcoming

Thank you Lissi for the great service!

This was for a back skin cleanse. I was on time for my appointment. The lady that was doing my service did not realize that I came for that purpose. She had to reread her schedule. She did not speak English. The cashier stated that my gift card had 0$ balance. Someone on the staff here previously took my gift card balance and credited back to Services done for my daughter who initially gave gift card to me. My daughter was hurt by this. Your staff does not know what they are doing.

Thank you lissie for the great service

This place is truly a complete waste of time and probably fraudulent. Massage level: pretty mediocre (to not say complete trash). the person massaging me (the only time i went!) had hands that felt like sand paper. The environment, honestly, feels like theyre about to perform some sort of surgery on you, and somehow they made my neck pain worse! But thats not even the most appalling part...They managed to charge me for months at a time despite me asking to cancel SEVERAL times. Im talking like a year of charges. They keep insisting that they need a signed document to confirm the cancellation yet they would never send one! They say that by company policy they cannot cancel over the phone- EXCEPT the manager did just that the final time I called. What happened to needing a signed paper? How come i couldnt get a manager on the phone for months at a time just to get my account canceled? On top of that, their only response in regards to the 12+ months of charges i asked to be refunded, was that i couldnt get a refund but only a credit for the massages i was owed (like 14). I wouldnt send my enemy here.Massage envy got like 500+ bucks out of me for nothing, and to that i say respect. You must feel good about yourselves, citing company policy to not right a wrong. But if this review prevents 10 dollars from going to this dump, ill be happy about it.

Terrible customer service!!! Ive been a member for many years and Ive had to cancel appointments due to emergencies that have come up and I always get charged for cancelling the same day.. today I had 2 appointments @ 2 and they canceled at 1:57 said their therapist had an emergency... they did not offer any incentives for my time... their customer service is the worst Ive seen in my time as a member...

I came to this location for a massage to relieve my upper back and neck tension and trigger points. The intake process was thorough and I was able to specify what areas I wanted to focus on, what areas to avoid, and what my concerns were. My massage therapist was very nice, but thats where my good experience ends.I ended up having the worst massage Ive ever experienced and left more sore and in pain than before, including numbness and tingling down my arm. I was aggressively stretched and repeatedly flicked on my head, neck, and upper back. I had also requested that my feet and glutes be avoided, and that my trigger points were my main concern. None of my requests were honored, aside from the painful and ineffective pounding on my trigger points.I have repeatedly attempted to contact the facility owner with my dissatisfaction via phone and email, but I never heard back. I feel like I wasted my money AND ended up in more discomfort than before. I am appalled by the lack of customer care at this location, and I will not be returning.

Thank you Lissi for the amazing service!!!

Excellent

I love my massage today !!!! Victoria is the best!!! Coming back very soon ... xoxo

Mom had an amazing message. The staff was lovely and very attentive. Highly impressed and will definitely come for my message.

I dont like that they try to up sale me a lot of times, I just want to relax not hear a sales pitch. But the staff is nice nonetheless. 4 stars only because the last message I got they had really cold hands.

Failure to cancel my appointment. They told me at first that I could cancel an hour before my appoinment. I called 3 and a half hours before and they still wanted to charge half the money because “I didn’t cancel within the time range of the cancellation policy”. Awful customer service

I highly recommend Adria Sierra at Massage Envy in Doral. For thefirst time in over 30 years, I am free of the pain that resulted froma car accident in 1986. Adria has developed a therapeutic techniquethat does not hurt and has very long lasting effects. I can neverrepay her for what she has done for me, but I try to repay her bybeing generous with the tip and by telling everyone what she has donefor me. If you have pain in your back, neck, sciatic nerve oranywhere else, I recommend Adria. It would give me great pleasure ifeveryone could benefit from Adria’s novel and never before seentechnique. Good luck to everyone and blessings to Adria.

They are forcing me to keep a membership and making me pay for it when I don’t use it and have asked to cancel. I live in a different state and still have to fight with these people on the phone. They REFUSE to take my card off file so it will not be charged. I was told when I got my membership I was able to cancel and back out at any time. Now they ar stalking me I can’t cancel because my reasons are not good enough and that I HAVE TO keep paying no matter what. I’m never going to massage envy again and I make god damn sure they never get a cent from me again.

Very bad customer service, they want to charge you for everything. I don’t recommend you to go there.

Excellent customer care and great deals, great massage Natali was amazing

Great service! Lienis is the best always makes my day better!

Ive been to other Massage Envys I have to say I like this one a lot good customer service I had a facial and massage both times very good experience

Ivis is a great deep tissue therapist!! Had an issue with the credit card at the desk, and I was not able to use my HSA card like they had originally told me I could so watch out if you are budgeting that way make sure you check with your HR office, but otherwise staff are nice and massages are quality.

Very poor service. I purchased a membership, but need to cancel because my doctor has advised me to stop...the massage triggered spasms in my lower back, & sciatica. Im getting the run around from someone called Shanti, who says they need a clinic manager to process the cancellation, even though I gave them my doctors written orders. Horrible service!!!

90 min (110$) the first 60 min in a relax massage (very bad massage) the room was freezing. the last 30 min were with reflexologist has been no bad, but nothing special neither.

Nice place!

Horrible customer service. moronic even.

Excellent massage...I am a member for a reason.

Horrible customer service. The manager Ashley is horrible and wouldn’t give me the corporate phone number after I asked numerous times. She wouldn’t listen to me about why I didn’t get the message on my phone. I will be canceling and calling corporate to report her customer service.

Iveen strugling with fybromialgy for a long time, but I dont want to use those strong drugs to control it, finally I found in massage envy this amazing therapist who help me with all my pains, I highly recomended Massage Envy and especially Adria, she is the best therapist, and she is also very kind!

Horrible staff. Cannot solve anything crazy policy.

Nice courteous staff, only complaint is parking is impossible, get these 10 mins before to avoid the stress.

Bit noisy. Parking may be challenging

Be carefull !! Watch out !!! at the end of the contract they will want to you to sign more papers !!!, they do not understand that at the end of the 6 months contract, it is enough to verbally cancel and do not renew.Do not spend your value time with this company.

Michael is fantastic!

Be careful the tip is going to be $20... crazy people....!!!

Best prenatal massage!

Jinellis is amazing, a must

Meh

Excellent

Bad service 👎

Ok

Me like

I think that a massage place must have the appropriate environment according to the services they offer. Since I entered with my partner, we were in the lobby and while we were waiting to be served, one of the girls who was on duty received visits from relatives who spoke a little loudly, which by the way, it was very difficult for me to listen to the questions they asked me. that if I have problems with being touched on the head, buttocks, etc .. after waiting for the couple massage they just call my partner and then thehimself clarifies that we are both.I feel that for the price of the services that offer the experience that the consumer receives it should be different.

My husband and I make facials with Marisol, she is spectacular as a person and facialist, but the people at the front desk are demanding with the tip and even give you a bad shape, the tip is supposed to be voluntary and just in case I want to clarify that I do give I tip but I do it directly to the facialist because I feel like it. I give 3 stars for the lack of ethics on the part of those who harass customers with tips.

Yesterday I went to get a massage and I didnt like it. They started with the hands and not with the back as is always done. They never put hot towels on my feet or took the grace off my feet before I left. Whoever did it to me was pretty crude. And today I have more pain in my back than before I went to get the massage yesterday. I am an old ME customer and they have always treated me very well. No complaints. He was even a member. But I really was disappointed yesterday. My husband who went with me didnt like me either. They never waited for us when we left the room either, which is always done. Anyway. Nothing happy.

Silvia a pro.

I have gone 5 times. Every time I have a different therapist. ALL have been excellent !!! Cozy and clean environment. The great therapists !!!! The attention to request appointments by phone is LOUD!

I do Massages with Virginia Martínez guaranteed her 💯 she is very good and very humble and professional in her work.He makes a complete massage, he has blessed hands

A place where you can relax to the fullest ... excellent deep tissue .. careful attention its current owner Luis has managed to have an excellent teem I recommend them 100%

Very good

Due to my medical condition I cannot tolerate strong massage, in the frondesk they told me that she was the ideal masseuse for my pain but today I have not been able to get out of bed, the pain in my lower back worsened. In the gift they had included the tip and they did not accept that I had to leave it in cash or card so I had to buy an aromatherapy product because they did not give the value that was left in the gift ..

Very friendly everyone who works in this place, the massages are excellent and they focus a lot on the areas that interest you! If you dont care about the intensity of the massages ask for Brenda who does it very well !!

Buenísimo sales new

Very satisfied ..... and 100% excellent attentions

Excellent place.

Massage

Excellent attention!

Well