We loved our stay in this hotel. Front desk rep were so nice and helpful. Room and bathroom were super clean and neat. Only thing I think could be better is the hot breakfast. Also, ladies serving the breakfast can be a little nicer. Overall we enjoyed our stay. ⭐⭐⭐⭐⭐

Definitely a clean place.Rooms are small but cozy and maintained very well. Pool, jacuzzi, gym available. Very good deal compared to the surrounding hotels which may be twice the price. Also secured parking.

Despite them spending a lot of money on making the outside and inside nicer they really did a poor job at it. The air conditioning systems were not upgraded at all and are on some sort of ecosystem thing that it only turns on when it senses movement. Which means when it is hot outside it takes forever to cool down especially when you can only lower the temp to 68 which even in the dead of night it does not reach. The wallpaper in my room was peeling in multiple places and the shower doors do not remain closed, so this resulted in a flooded bathroom. I had planned in the past to never stay here again, but with the renovation I was hoping for a change. Nope. I gave it two stars because they did offer to switch my rooms so they at least made an effort but that should not have to happen in my opinion, every room should be customer ready.

Inexpensive hotel that does not feel cheap! It’s the little things, you know? Super cordial and helpful front desk stuff, quiet rooms, easy late checkout, they even provide disinfectant wipes for the tv remote. The free airport shuttle only runs once an hour, which is less than convenient, but timed correctly it works well.

Great experience and we could see the airport. No plans noise, fabulous hot breakfast with omlettes, potatoes, Belgium waffles and the usual assorted pastries, breads and cereals. AC was a bit loud in the room, but the glorious cold air quickly made up for that. Microwave, fridge and large screen TV. Would recommend to friends.

Currently in the middle of my stay but we’re really enjoying our stay here. The girls at the front desk are super nice, attentive, informative and welcoming. The hotel itself is very clean! Hallways, elevators, all common areas. Our room is perfect. We’re in a king suite. It is equipped with everything you need for a kitchen to cook & clean. The beds are comfy. The bathroom is spacious and clean. The pool area is nice. It’s not huge but it’s nice and it’s clean. The hot tub wasn’t hot nor were the jets working but it’s no big deal the pool is good. Parking is good. No issues. Parking is secure and only opens with room key. I noticed people complained about it being tight but we’re in a large suv and we fit just fine. Although it’s close to the airport i didn’t hear much plane traffic. Lastly, this hotel is on a very, very convenient corner. Shopping plaza across the street with Publix and other stores. There’s many fast food options & Walgreens and CVS. There’s gas close by that is only $305 anywhere else has been closer to $4. Very pleased with our stay here and we will be back!!!

Beautiful hotel! Very clean, ladies at the front desk were very kind and helpful. I booked this hotel because it offered a free shuttle to the airport only to find out the shuttle only runs during certain hours so had to pay for a cab anyway. Would of rather stayed by the beach if I had known what they promised had strings attached!

Loved the room but woke up with bed bug bites all over my body (legs, back, arms). The attendant offered me a different room and free snacks but I figure, why would I want to be fed on again from a different room. The water from the shower also left a white chalky film on my skin. I just became a Hilton honors member but this will be my last time patronizing this company.

Convenient location. Close to the airport and shopping center across the street. Rooms are great. Service is what u would expect here.

I stayed at this hotel for two nights. Great location if youre by the airport. There is a Publix (grocery store for you non-Floridians. lol.) across the street if you need food as well as a Burger King and McDonalds for those who like fast food (within walking distance). Breakfast is pretty much grab and go with a choice of eggs or potatoes (served by staff). Loved the parking garage as you need a room key to enter. Staff was very friendly and accommodating. Like most hotels in the country during this time (COVID-19), youll have to call and ask for room service (towels, etc.). Quiet, safe and clean! There is a shuttle as well for those who need transportation to the airport.

My stay here has been absolutely wonderful!All the employees here are super nice and courteous! You get served fresh fresh breakfast from 8-10 am. Has its own free private parking in case you have a rental. This location is right in the middle so you are close to everything literally. A grocery store and restaurants walking distance from the hotel. Rooms are very clean. You do have a hold deposit of $50 if your stay is less than 3 days and $250 if you stay more than 4 days. I definitely recommend!!

Positive: Room was spacious, amenities are new and room itself is new. lot of options in breakfast. good parking area. nice pool and hot tub. Negative: Nothing as such

Positive: Beds were comfortable! Negative: Issues with shuttle on airport to hotel transfer. Shifted to Uber which the staff reimbursed for. Front desk staff was helpful and courteous. Front desk staff: 10 out of 10 Shuttle process/ driver: 3 out of 10

Nice clean place, would go back again.... breakfast was delicious also...

Nice hotel. Affordable nd clean..good breakfast- included in ur stay

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Our flight cancelled And we needed a hotel. We only had a few items in our carryon as we weren’t expecting to be stuck in Miami for the night.BOTTOM LINE:Hotel is great. They pick you up and drop you off at the airport.Grocery store across the street, along with a lot of restaurant choices including a good Cuban restaurant. All within a few minute walk. They also provide toothbrush and toothpaste if needed. Very clean hotel. Bathrooms are brightly lit. Plus they also have filtered water on the second floor so they’re not trying to kill the environment selling you $3 bottles of water.I’m now a Hampton fan whenever I need a room. They were great to us when we were out of options and for that I will always seek them out when needed.

Let me just start by saying thank you to Jennifer who works at the front desk for her understanding and patience, she worked with me to make sure I was comfortable during my stay. I could not finish this review without mentioning the saint that god sent my way name Marie Teres. Marie made my stay even more enjoyable she took the time to not only make sure my room was clean but she offered a few words of encouragement while I was in so much pain.Despite her not being the person to clean my room the morning after, she stop by to check to see how i was feeling and offered a few laughs.. Thank you Jennifer for going above and beyond to deliver such amazing customer service. Marie Teres thank you for all you did and the words of encouragement that followed.

We had a WONDERFUL experience! The entire staff was amazing. They were all very nice and extremely helpful. Jennifer at the front desk is very kind and we truly appreciate all she did for us during out stay. She made us feel welcome and appreciated as well. They helped us get to the beach for free using the airport shuttle. Our flight left 7 hours after checkout. They happily kept our things for us so we did not have to walk around with them. It was very clean and the breakfast was wonderful as well. Highly recommend!

Very nice! Nice rooms and friendly service.

This hotel is everything, I absolutely love it! I took lots of pictures. So many wonderful things I like, theres constant cleaning and sanitizing by staff. Theyre all wearing their masks correctly. Breakfast was delicious, and lots to choose from. The fresh pressed juice was on point. Clean room, comfortable beds, decorated so beautiful, Doesnt look like the typical hotel. I wish I didnt have to leave. 10 ⭐⭐⭐⭐⭐⭐⭐⭐ ⭐⭐

When I arrived at the hotel and got to my room, there was no A/C. I called the Front Desk to notify them and Jennifer at the Front Desk automatically accommodated me and gave me a new room. I will definitely be staying here again whenever Im in Miami.

So friendly and kind. Very clean & quiet.

Had a nice stay! This hotel is simply close to MIA airport

Positive: The stores across the street Negative: The price is TOO MUCH! The mold or water stains on the ceiling. The remote for the window blinds didnt work. The fridge wasnt cooling good enough, it was too small and it didnt have a freezer section in it.

I would rate this hotel a 0 if I could the worst stay I could have imagined during my surgery. When I first arrived they didn’t have the room I paid for available because someone else extended their stay. They said they would have it available the next day and asked me to stay in a different room. The next day they told me they wouldn’t have my room available for all 9 days I paid because they just locked those rooms for corporate coming in. When I asked to be reimbursed for the difference in any way for this since I paid for the most expensive suite at this hotel they said I could only get a refund or downgrade the room because I paid through a third party (Expedia). It was like pulling teeth just trying to get decent customer service over the course of several days I had to reach out to Hilton corporate because no one at the front desk was equipped to handle my situation, the last thing they were doing was reaching out to their manager. To add onto that mess they have construction going on it’s constant it sounds like they are right above your room drilling or hammering between 8 AM-6 PM. The third day the room I paid for became available and they put us directly near their construction going on. I can’t believe the are able to uphold the Hilton name anytime we ask them anything they say they can’t control that but quality customer service is doing what you can especially since our situation has already been so inconvenient. Everyday loud emergency alarms go off in our room that tell you to evacuate. The first time we thought it was real and we were worried this was the second day after my surgery when we asked the front desk they said it’s just a test. No one informs you this is going to happen they just expect you to know that it’s a test and not the actual emergency alarm that goes off every time. Yesterday it went off 5 times throughout the day. Worst hotel stay of my life.

Beautiful Hotel in a somewhat secluded area (love this), staff went above and beyond to accommodate any questions i may have had about my stay.

I love it,beautiful hotel the staff is Wonderful everybody is nice comfortable place I will come back here again

Even though part of the hotel is under construction, it was very clean (common areas and room). Felt very safe staying here in 2020. Staff very friendly and helpful! Travelled with our 16 month old and they had a pack and play already in hotel room, without asking! Jennifer at the front desk was amazing! Very helpful, friendly, and professional. Best front desk hospitality I have had in a while (and I travel a lot). Needed a ride to drop off rental car night before flight, and even though the shuttle wasn’t running at that moment, she provided a Lyft ride. It says “3 star” hotel on reviews, but honestly it was “5 star” service. Will stay here again, when we come back into town to go to FL Keys.

Very clean and the staff was very helpful. Hotel is located near the airport and a small strip mall that has just about everything in it. The breakfast was good as well. I highly recommend it.

Great room. Great staff. Exactly what I needed. Love a Hampton inn and this is no different.

The hotel has a good presentation and rooms are modern and spacious. My suite had two closets one in the room and one in front with plenty of space. living-room is extended with a dinning table for 4 and a decent kitchen with modern appliances. There is a desk area for work with plenty of power outlet and a nice chair. The bed is confortable and windows have dual layers and roll down curtains. Lamps and lighting switch everywhere. It is 5 minutes away from the airport. Walgreens, cvs, Publix, Macdonald, Wendys and Burger King are one step out of the hotel. Its location is golden. It gets really busy during weekends, but there are always 2 or more ladies taking care of the reception and the shuttle driver is great. The only cons: room doors are mounted backwards, you will see how annoying it gets when walking and the dining table is extremely light, it shifts when seating, but nothing to worry about. its great and I was offered a top notch service.

Conveniently located next to airport and interstate! Decent rooms and free hot breakfast!

Very clean room and hotel, friendly and helpful staff, Betsy good standard breakfast with waffles, cereals and other stuff. Close to retail shops, airport and downtown.

Comfortably Spacious, clean and a convenient location with stores across the street.

No Hilton Honors recognition at check-in, did not honor room preferences despite asking for weeks in advance (just wanted a room away from the elevator as as light sleeper... was assigned right across), room had food odor and when asked the front desk for another room the response I got was sorry I cant, were sold out(with no empathy)... Maybe I really was the last arrival for the day at 7 PM and there was no wiggle room but there definitely could have been a different approach to this. The next morning I got a message from the FD asking how everything was so far and I informed them that I was not happy due to being woken up from all the elevator use.. no response...then that same day the HVAC unit stopped working and the room was 80 degrees. It took over1 hour to get someone to fix. First they told me the engineer was on break and he would come right after, then 30 min later I received a call that hes going on break now and will come up after. I had to rearrange plans to wait for this so that I could get ready in a room that wasnt so hot. There was no follow up by the front desk or management to ensure the problem was resolved. Communication between the hotel and the guest can make or break the stay and in this instance, it broke it.

Positive: The location was very good for the airport as well as the Double Tree Convention Center.

I am giving this hotel a 3 star mostly for the breakfast lady, for the three days I stayed there she was very attentive, happy and the breakfast tasted delicious. The location is nice as well as there is a little shopping center across the hotel. I took a couple of stars because the place is extremely loud, you will hear the cars also you will here some of the employees arguing outside about their cleaning duties, I stayed there with my 1 year old who usually takes a nap at 1:00 p.m it was nearly impossible as I could hear people arguing outside my door. The front desk lady that works at night could be a little more helpful and customer oriented, I literally had to ask for the wifi password, what amenities they had, if they had a shuttle I’ve never experienced anyone like that at any hotel. The gentleman that works in the mornings on the other hand was very helpful. Overall is not a bad place if you are staying there for one night and you don’t have kids with you.

Clean pool jacuzzi breakfast ice machines vending machines cold drinks and ice cream in the lobby free coffee 24/7, gym

This hotel is under construction, however upon our arrival, the hotel staff was really responsive. They are ready for any task and if you need anything they bring it to you.Room was clean and sanitizedAlso the stairway has a small balcony, which helps to get some fresh air and enjoy the view

Made a reservation, when I arrived there it was not a reservation, but they did charged to my credit card company, they say that they didnt finished the reservation but they got the guts to charged imagine if I didnt showed up they just gone Keep the money

Its a small hotel. Very good room. Clean and neat. No restaurant and room service.

Other than the remodeling noise my stay was great. Theresa and the hotel staff was friendly and accommodating and I will definitely recommend staying here for an affordable stay.

The hotel is going through major renovation yet they still charge full price. I have stayed here numerous times in the past and the breakfast use to be very good. Now the breakfast is terrible, no pastries, no muffins, no fruits. I said something about it and they tried to blame it on the pandemic. Lame excuse!

The best front desk staff. Always so nice and professional. I hope they had the best Christmas 🎅🏼☃️🎄👍

Excellent customer service! Brand new rooms, very clean, comfortable beds, great breakfast, great location, friendly staff, large gated free parking garage, free shuttle service to & from airport.

Jennifer is the best and rooms are very nice. Will stay here anytime in Miami

We had problems with our AC.So when we called the front desk.He told us the ac was on a sensor and when we leave it automatically shuts off.Well it was 4 hrs since weve been back ac on 65.and were sweating and then he comes up there with a them and attitude and still doesnt fix the problem

Great experience with friendly staff and clean staff

AWESOME staff so polite, helpful our room was great. They also got us to the MIA in great time. Thank you💞

The service at this hotel was great! Our room was large enough for 5 of us comfortably and there was a small kitchenette with a full size fridge. The pool area was great!! Enjoyed the entire evening poolside every night we were there. And this hotel is in close proximity to a grocery store, nail salon and restaurants within walking distance, literally across the street from the hotel.

A clean and nice place to stay at.

I stayed a week at the Hampton Inn. The hotel appears very old and run down. Upon check in, they notified me that they were under construction but said since I was on the 7th floor, I shouldn’t hear anything. WRONG! Bright and early, almost daily, I could here drillling and hammering outside of my window! There was literally scaffolding for the workers outside of my room window, so I’m not sure what made them think I wouldn’t hear anything. Obviously my room was in a construction area. So much for sleeping in and a relaxing get away..I would not stay here again.

Very good.

The Hotel is under remodelation.Loud Noises from 8am till 5pm.I had to move to another Hotel.Staff is friendly and rooms are nice. Centrally located.

I got wrong information from one of the Hampton inn staff about my reservation. As a result I lost my reservation and was charged 143$ as a no show fee. Which is very horrible experience and their staff is very rude in the phone, I would never recommend this to any one.

I was staying here this weekend, Im disappointed that they didnt mention that the hotel is open while construction is going on at the same time, the pool is still being constructed as well, this Monday at 7 am the workers were already drilling away at their jobs, this allowed me zero sleep and was horrible, on the plus side the rooms were very nice, the breakfast was good and best of all were the employees who saved my experience.

Typical Hilton. Very friendly staff, clean room. Only 3 stars because ice machine was broke on our floor and the breakfast eggs were premade with ham.which I dont eat.

Nice hotel. Had a few issues with the room but Ms. Jennifer went out of her way to accommodate our needs.

Great place to stay

Were in Miami for a cruise. This hotel is perfectly located near the airport and the port, and unlike some other hotels, its short walking distance to drugstores, restaurants and grocery store. I figured it can come in handy in case we need anything the last minute.After arriving at MIA, we followed HOTEL SHUTTLE signs and found the stop at Door 5 without problem. The hotel shuttle runs every 30 minutes. No need to call the hotel or anything. *Heres a tip to spot the shuttle. They have 2 vans. One is covered in light blue decor, the other one is covered in colorful pictures. Both have 777 plate on the front bumper. Just make sure you confirm the hotel name and location with the driver.*After checked in at hotel, we asked about booking a shuttle to port the next day. Its $10/person. The staff then wrote me a receipt. All we had to do the next morning was at the lobby 10 mins before scheduled time, handed the receipt and $20 cash to the driver. Its a breeze. Before we know it were at the port. We also had complimentary breakfast before we left for port. Its nothing fancy, but it had everything we need to start the day.The only thing I dont feel comfortable during our stay was the empty rooms (that in the process of remodeling) surrounding our rooms. We felt like staying in an abandoned hotel. Kinda spooky. But its just one night, and its understandable, so I dont think it should be considered as an issue to deduct points from our experience.

Excellent attention, nice rooms, traffic was Miamis usual.

Our stay here was lovely. The staff was very helpful with arranging space for our large family. The room was spacious and comfortable. The pool was nice and the breakfast was fantastic with a really great selection. I would definitely stay here again.

We were here twice. When we landed and when we were leaving. Average Hampton, which is good. The pool is fun because its mostly travelers and you get it to yourself. Its great if you have a kid trying to perfect their cannonball. Breakfast was also awesome. Theres an area for kids with little ones that has toys and such.

I enjoyed my stay here with my wife. The rooms were clean. The layout was easy to navigate and parking, although full, they stepped out and made sure we were somewhere safe and accessible. Breakfast was pretty standard with cereals, yogurt, breads, juice, eggs & bacon. Roads near by have quite a bit of traffic and construction right now, but for the most part all major roads are easy to access and travel on. This location uses a scan card technology for entrance to rooms and elevators for that extra bit of security.

I stayed here for a week for a work trip/vacation. The location of the hotel was perfect. Close to my training center, grocery store, Walgreens, Starbucks etc. The beach, bayside and dolphin mall are not too far away either.The staff was awesome and very accommodating. The complementary breakfast offered a variety of food everyday and was very good. I would recommend everyone I know to stay here. When we come back to Miami, this is where I was be staying again.

Excellent Hotel! Nice and helpful staff. The rooms are clean and comfortable. Bathrooms are always clean. Great customer service and reasonable price. I would highly recommend this hotel to everyone.

Checking in was fast and friendly. Very helpful with helping find a nice place to eat close by. Room was very nice and clean. Nice view of the city and water. Had an amazing breakfast on site. They have cruise parking and transportation to the dock at a very reasonable price. I have nothing bad to say about this place!!!! Awesome!!!! Thank you for an awesome stay.

Room was clean, but dated furniture/decor. Not enough outlets, couldnt even plug in coffee machine without moving it across the room. Walls are very thin. There was lots of noise until about 11:30pm. My digital key did not work and it has worked at other Hilton chains.I would not stay here again and was disappointed overall.

Great hotel and staff 👍

Can you say major ongoing construction and no consideration for the guests? I can! I am experiencing it live as I write this review! We booked a two nights stay here prior to a cruise. We are on vacation as my wife is recovering from a traumatic brain injury and was prescribed as much rest and relaxation as possible. We certainly have not found that to be the case at this hotel at all! When we checked into our room we found a note stating that construction was taking place on the upper floors (we are on the seventh) and construction will begin at 8:30 am. Well, this morning we were awoken to the very loud sounds of construction above us at 7:09 am. I mean, do you want to sleep in on vacation or be woken up to the sounds of boxes being dropped, nails being driven, etc. Major construction should be something patrons are informed of BEFORE they check in and agree to stay. The staff is friendly but that does not make up for essentially ruining the first two days of our vacation. Instead of rest and relaxation we have been treated to noise, stress, and anxiety. ZERO STARS!

Best Hampton Ive ever stayed at. Place was well maintained and clean. Staff was outstanding. Jennifer at the front desk could not have been more helpful with assistance reference package arrivals. Their hosted managers social and breakfast were very well put together. Nora, who worked the reception, was very friendly and helpful getting you anything you needed. Will definitely go back to this hotel in the future.

Pros:Staff was niceBreakfast was goodParking was secure behind a gate.Cons:A/C was broken in 1st room, took over 1 hr to get new room.Room had hole in drywall.Shower flooded.Rooms are very dated.Pillows are very hard.Walls are very thin could hear people talking next door.You can hear the airplanes where as at the Best Western Plus it was quiet.Compared to the Best Western on the other side of the airport this place needs some help.

It was a great hotel only stayed over night but they had very comfortable beds and they had a great breakfast even though they had covid-19 ad they where doing things differently but it was a great stay.

Great location...friendly staff...clean rooms...amazing free breakfast. The hotel staff was very accommodating and allowed us to check-in earlier. Very impressed with the level of professionalism! I would definitely stay here again. Theres also a lot of places around the hotel for shopping and good food, so its the perfect location!

Stayed here for a night during another business trip to the city. We enjoyed our stay. The staff was polite and professional, the room was clean and the bed was pretty comfortable. The breakfast included with your stay is pretty good, but you better get there early because it ends early. The hotel is conveniently located near the airport and the highway. Like I said, we enjoyed our stay and well be coming back.

My second home while in MIA. Close to airport and many amenities are close by, within walking distance.

Beautiful accommodating facility

Great location. Stayed at this hotel for an overnight to catch the cruise. Shuttle picked us up and brought us to the hotel. It was a Stay and Cruise package. Includes (2) I traveled with my family 10 people. Place was clean, breakfast was nice. Friendly and helpful at the front desk. What really impressed us was after the cruise we were able to keep our luggage at the hotel, they even locked it up. We all received a complimentary shuttle ride to the airport after a fun day in Miami. I highly recommend Hampton Inn. I have never been disappointed!

Great location. Stayed at this hotel for an overnight to catch the cruise. Shuttle picked us up and brought us to the hotel. It was a Stay and Cruise package. Includes (2) I traveled with my family 10 people. Place was clean, breakfast was nice. Friendly and helpful at the front desk. What really impressed us was after the cruise we were able to keep our luggage at the hotel, they even locked it up. We all received a complimentary shuttle ride to the airport after a fun day in Miami. I highly recommend Hampton Inn. I have never been disappointed!

Best hotel in Florida. Staff is very friendly and treats you like family.

The location is excellent. The hotel provides free shuttle service from the hotel to the airport. The second floor has a nice lounge area with a large screen television. Very comfortable. Rooms are clean. Grocery store within walking distance and good restaurants nearby.

Nice new room

Great little hotel close to the Miami Cruise port. Nice, comfortable rooms. Good breakfast included. Loved the easy stay, park and ride package with transportation to cruise port!

Not just your standard clean Hilton property.From the time we walked in untill the time we left, it was like staying with family, the good kind of family that takes good care of you.The beds were super comfortable and everything was clean. The pool and pool area was so surprisingly clean that we spent more time there than at the actual beach.There is a small lounge/bar in the pool area that serves great drinks. I believe the person that took care of us was named Anna, and she was amazingly personable and interacted well with everyone. Again, that comfortable family feeling was something I think they should truly pride themselves on.The breakfast was good every morning, lots of selection and plenty of food!Our last night we spent the entire night in Miami Beach and didnt get back to the hotel until around 10 am, they gave us a late check-out and made sure we were well rested before leaving.With this not being that far from Miami Beach, we will definitely be staying there from now on, no matter what we are in town for.Definitely recommend this Hampton for anyone visiting Miami!

Positive: La atención del personal excelente servicio

When looking for a hotel we found this one to pass hurricane Irma . I cant say enough of the great choice we made. More than elegant it was just so friendly, super clean and just so helpful. We had all the family here, and part of it was at the Double tree, I thought I was missing out by not stayin in the other hotel. BUT NO WAY the attention and personalized service we had here was better than the other. I decided to move them out of the other hotel and bring them here. Thanks to Jenifer and Nicolette that made it possible to get all the rooms we needed. Always with a smile and patience they made our stay simply perfect. Thanks again and I recommend it . Price was great and service amazing. All the maid service super super nice and also helpful. You made our nightmare become a perfect stay. We did not even feel Irma. Thank you again

Everyone is friendly. Convenient location for those going to the airport or port of Miami. Reasonable prices for shuttle/parking if you are cruising.

It’s a poor place to stay if you’re wanting something close to the airport. Slow shuttle service. Had to wait 45 minutes for a pick up. Hotel uses a cramped, worn out van. Room was clean, but dated: rusty metal in the bathroom, flimsy fiberglass shower/tub, popcorn ceilings, old floral artwork, and old carpet. Breakfast was good though.Overall I would not recommend this hotel to anyone who was using this during a layover at the airport.

Nice place

Using the Hilton mobile app to book this room at the last minute, as I usually do, worked well. The main challenge I had in this particular trip was that the shuttle did not arrive at the airport. Im not sure if the guy was taking a break or what but I waited and waited. It seemed that every Hotel passed by except for the Hampton. Being that I had just completed a long journey I was tired and the situation seemed to have to caught me the wrong way.I ended up taking another Hilton shuttle hoping they would drop me off but it didnt work. I ended up walking in the dark, late at night, with all my luggage from one Hilton location to the actual Hampton Inn I was staying at.After getting some rest it didnt seem as bad as it did at the moment.I would have given this two stars but having stayed at the Hampton many times, I am giving them the benefit of the doubt because this has never happened to me before.The Hotel was very nice and the bed and pillows were extremely comfortable. Had a positive experience for the remainder of my stay and would consider staying there again and give it another chance.

Excellent service, very polite, friendly and professional. Beautiful room/suite. Loved it!

We had a group of 10, with 3 rooms (2 adjoining). The staff took great care of us, and the rooms were perfect. I think the cost is a tad high, but its their busy season. We had a handicapped guest with us, and they had a wheelchair we could use for him, that was exceptional! Always friendly staff every time we have been there.

Nice location if you are headed out for a cruise. They were completing some construction on site which was a little nerve wrecking but other than that the beds were comfortable and clean. Breakfast was crowded but fantastic!

Great location. Stayed at this hotel for an overnight to catch the cruise. Shuttle picked us up and brought us to the hotel. It was a Stay and Cruise package. Includes (2) I traveled with my family 10 people. Place was clean, breakfast was nice.

One of the best breakfast areas Ive seen. Amenities like make-up mirror and night light in the bathroom. Location close to shopping & many restaurants from fast food to sit-down. Free airport shuttle, but it can be crowded. One complaint: soda vending machines charge $3 which is high.

We were looking for good accommodations near MIA and booked into the Hampton Blue Lagoon. Its a busy place but staff was cool, courteous and friendly. I had actually made a mistake when booking the previous day & specified the wrong night for reservation - that same day, the day before we actually arrived. The manager said no problem, he would waive the charge. That was so unexpected and so welcome. The following morning, we took the hotel shuttle to the airport for a meeting. On time. Courteous Colombian driver. Picked us up on time. The stay could not have been better.

The hotel was nice and well kept, inside and outside. The room was clean and up-to-date with comfortable beds and adequate space for up to four people. The continental breakfast was very good with many food choices for the picky eaters.

Friendly staff, clean room and bathroom (VERY Important). Easy access to highways and shuttle to airport. Would stay again.

Stayed here before our cruise. It was a wonderful place. Staff was excellent. Rooms were excellent. We had a late flight the day we came back from cruise and the staff was wonderful to put our luggage up and let us hang out at the pool all day. Would definitely stay again. There is several food places within walking and a shopping strip across the street. Cudos to the staff..