Reasonable prices! Love the motorcycle trailer. Has a loading ramp, rings for straps and a bump out for the front tire. Staff was very helpful! Even hooked it up to my vehicle

I scheduled a trailer hitch installation a few weeks ago. When I showed up at the scheduled time to get it installed, the person at the desk informed me that the only person who does the installations is out on vacation. The person who does the installs is also the general manager of the location, and the person at the desk said I could try texting him to see if I could get a hold of him. I texted, but never a response.I needed the installation done soon for my own upcoming vacation, so I found another location that could perform the installation that same day, 45 minutes away. If I had known in advance, maybe I could have found a closer location, but at this point, I was low on time.Afterwards, I returned to Methuen to ask how I get a refund, because the online orders are paid up front. There was now a different person at the desk, and he didnt typically work at the store. He seemed very competent, but was having trouble helping the customer ahead of me because that customers U-Box had gone missing and there was no record of it at the store. When he took a break to help the other customers building up in line, he was very nice, but couldnt help me without the manager there.A few days later, I received a partial refund via email. It appears that they attempted to refund me the service, but not the parts. However, the parts were listed on the refund with a different price than I paid, so whatever they were trying to do makes no sense. Plus, its not like I have the parts -- they should have refunded in full, but instead only refunded about half.

They could get more trucks and vans at both stores methuen & lawrence MA ??

Horrible experience! The manager has a horrible customer service! He treated us so bad i felt like calling the cops. Please do something! Kris the store manager is horrible!

I was moving out of State! Haul set up a time and day for me to get a hitch/trailer attached to my vehicle and when I got there the day of my appointment that They scheduled. No one was able to help me connect the hitch so I was forced to take a truck and has to find someone else to drive the truck and my vehicle, as I’m seven months pregnant and also have a 7 year old. I had to pay for tolls and gas. With the trailer I wouldn’t have needed to find other drivers or spend extra money on gas, or tolls. It was the worst experience ever and then uhaul wanted to charge me for not giving the truck back full on gas after spending over $200 already on just gas alone. Very unprofessional and unorganized and no communication from their team.

Good service