They were helpful and patient.

Nearly three months ago I sent my laptop out to be repaired with Geek Squad since I bought the computer at Best Buy. I get the initial email about approving repairs fairly timely. However, after numerous attempts I am unable to reach anyone at the number provided on the email. There are outrageous wait times and I put myself on several call back lists to never receive a call back. Then I get an email that the laptop is ready for pickup in the store. GREAT! I think. But when I get to the store, I find it unrepaired and simply sent back because I “never approved repairs”. Being a full time student this was very frustrating. So I sent it back out AGAIN. I again get the approval to repair fairly quickly and call the store this time to approve. Over 2 months pass without being able to get any solid answers from anyone as to what’s going on. Finally I Force the issue and get the first solid answer. I was told the computer was repaired and would be send back out to me soon. Several days later, still no update. Call again.... will be mailed soon... several more days and I finally get the email that it’s back at the store. Only when I get there it’s with a note that ITS STILL NOT FIXED. Nearly three months and talking to several people and nobody could tell me what was going on? Clearly nobody there knows what’s going on. That’s okay! I’ll take my computer and send it direct to HP to be fixed. In the mean time I was happy to go ANYWHERE else to buy a computer. In the future, any repairs that I need done will be done so locally. The benefit of Geek Squad is the affordability and efficiency that comes with a large company. I’ll put my money elsewhere. This place has become a joke.

Big FAIL today. Geek Squad failed to deliver my tv during the 7am to 1pm Sunday appointment. No phone call from them. I had to call them to find out that they had listed me as a reschedule because they were busy. They want me to make another appointment within 24 hrs for later. When? During a weekday when I have to miss a day of work waiting for a delivery that may never come? No thanks. Ill be calling to pick up in store.

Ive used Geek Squad everytime I had issue with laptop or desktop and was more than satisfied each time. From backing up saved data from my Moms PC to restoring functions that would not work on my laptop. Yeah they sold me virus protection but I should of had it anyway right. They most trusted name I go to in computer repair. They give good recommendations as well.

The girl behind the counter is very nice and understanding. But I had to wait an hour to be told they wont replace my hard drive with an SSD because of the computer case. I bought the thing from this exact store. And before that it was going to be $200 and take three days. Before taking fifteen minutes to try and figure out how to open the case in front of me. Now Im waiting for them to put my PC back together after determining they wouldnt service it. As I was walking out I noticed the sound of a loose piece inside the case so I brought it back to them and they tried to claim it had been like that already.

Kevin was professional and extremely patient with all my questions. He clarified everything and did everything that was required of him. I would recommend his services to anybody that needs help with there computor. Brenda Douglas

Excellent service

Never could get anyone to answer the phone

Girl I delt with could not format my external hard drive. Told me too call the manufacture. Isnt that one of the things they can do?

Great staff

,,🙋🙋🧤