* Appreciate the prompt arrival and the courteous repair associate who helped us figure out the dryer problem.A sincere thank you, Wilhelmina LaMedica

They straightened my pulley on my riding mower and ordered a replacement belt, unfortunately the replacement belt was too big, so they look it up and found that the original pulley had been replaced and ordered me another belt that fits. These made three trips to make sure the job is done right.

Technician Luis was very professional and did a great job. He answered all my questions and the maintenance was performed quickly and accurately. Would recommend this service technician to anyone needing a washer repair.

Technician came out and said it was a compressor covered under warranty then switched and said it was a controller board not cover under warranty. Then proceeded to charge me $8XX.00 for the repair saying it would be fixed. Then I asked when completing the repair how long until I know its fixed since the issue was the Kenmore Elite fridge not cooling. He said a couple hours and I would be good. 8 hours later no change and had to wait on the phone for 45 mins to have AEhomeservice (Sears outsource joke) to tell me it would be another fee to fix the fridge which they later changed to its covered by a recall. They will be back out again to change the compressor next week. If not fixed I will be reporting to the BBB as charging people to not fix a problem is wrong! I didnt know it was AEhomeservice until they showed up as sears sends emails under their name.

Best tech ever. Thanks Mario!

The last technician (Robert) was great! The others said they came out and never did... 3 times. I am home bound, and there was no way I was not home. The techs just didnt want to come out.

My ice maker quit working. The repair came in asked when was the last time you changed your filter. I told I really dont know. He told me that was probably the problem. He never even took the bin out of the ice maker look at it. I told ok if thats what you think. I just dont understand it still gives water out why it wouldnt still fill the ice trays. He said the water is coming out slower. So 98.00 for the new water filter. He put on and said ok. You think about getting the warranty 165.00 then 49.99 a month and it would cover your appliances. Ok thank you and he left. And guess what nothing happened. No water filled the ice trays no movement. 238.00 later nothing. I feel so stupid!

Tech was very helpful in explaining the issue I was having.

The service technician arrived promptly, he was professional and resolved the problem with my refrigerator efficiently. I am very grateful.

This is the 2nd time Ive lost food because of my refrigerator/freezer. I have not gotten reimbursed for this lost but I hope to. The tec. that was sent was a sears repairman and not a contractor. I think it is finally fixed.

I called for a maintenance check on my riding mower. I asked if he could fix my headlights, too. He didnt answer (he didnt fix.) WORST - he almost ruined my mower by not putting the oil drain plug in tight. After the first time I used it and parked it on the patio, there was a huge oil spot under it, Called to talk to someone, transferred several times, after 45 minutes gave up. My neighbor came over and showed me turning the plug a full turn tighter. No more leak! And he didnt put the side plate back on properly so it fell off (never fallen off before.) I didnt see it and ran over it. Ruined. Will NEVER use the folks agAIN. I cant even find anyone to complain to.

This service call was for my customer care package yearly checkup, so there was no actual repair needed. Service technician was professional and gave me updates on what he was doing as he did the inspection.

Professional service! Only problem was the Tech was running late, which cause my husband to be late for work! We will recommend this service to our friends & family!

I had an appointment Thursday 03/12/2020.I had already had my fridge diagnosed by another repairman who told me it was the compressor and would be about $1200 to repair, but he said this model of Kenmore Elites had a major recall on the compressors and Sears would fix it for free under that recall.So I call the 800 number and the customer service representative told me same thing. Yes major recall on your item, It’s covered - no service call fee.Your service guy shows up, types in the full serial number and explains that my particular model was made by LG not Frigidaire (or vice versa, I honestly can’t remember now)He confirmed the fridge costs more to repair than to just get a new one. And only the ones made by the other company were covered by that recall. But the agent who made the appointment didn’t check full model number to confirm so they didnt realize yours actually wasn’t included. So now he wants to be paid the service fee for coming out here. I explain I was told it was a covered repair so I’m not prepared to pay and I call the 800 number on speaker with him there. We wasted at least 45 minutes getting transferred around, dealing with call center people with heavy accents and limited English, even got sent to billing claims, etc. That person said we had bad connection, confirmed my number and said he’d call me right back. Of course he didn’t.Your contracted repairman said he sees this all the time, (the LG/Frigidaire confusion) he finally said let me see if I can call and get through to a real person. He couldn’t either, so he said I’ll just bill you at this address, and you can keep trying to contact claims.

This was the 4th time Robert Cassaza was scheduled to repair our broken refrigerator and only the 2nd time he has showed up. The original appointment was for Monday, 09/28. He didnt arrive during the scheduled window, call to say he wouldnt be able to make it or return my phone call. I called him the following day. He said I wasnt on his list of service calls and, in any case, he was injured with a knee problem and wouldnt be working for the next two weeks. He told me I should call the service department and reschedule the appointment. The service department gave me a phone number for overflow appointments. I waited on hold for over an hour on three separate occasions trying to get an appointment. No one ever took my call. We were finally able to rebook an appointment after I contacted Sears through their Face Book page. The scheduling people sent Robert. Initially he called early in the day and said he would be there sometime today. He arrived inside the appointment window. He diagnosed the problem as a sensor that needed to be reset. He said we should empty the fridge, open the doors and have the power switched off. We did that and the unit seems to be working at the moment. During his visit Robert didnt seem capable of standing without leaning against the cabinets, island or refrigerator. He left smudges on all the surfaces and didnt clean up after himself. Did I mention he talks to himself while he works? I will continue to monitor the issue as Im hopeful but not convinced its been resolved. As I mentioned earlier Robert has been to our house before. The ice machine broke and he diagnosed it as a water fill line that had somehow become misdirected. It was actually a cracked water fill line and had to be replaced by another technician. Of course this took two more trips and two more weeks. Overall we are very dissatisfied with the quality of the product and the level of service we are experiencing.

Very poor service . Sears master agreement doesnt work . We owned a front loader for years . All of the Meany service Tec worked on our front loader with no result. After two months of waiting to be made whole, Sears finely agreed to replace our machine BUT they switch machine . they said we had a top loader not a front loader. this is our front loader which no one could not repair. And we were given replacement money for a top loader. not a front loader. BOGAS WHAT A RIPOFF!!!!!

The technician was professional and eager to please me as a customer. He went above and beyond to do his job. His name was Jemal.I am very pleased with the service that I received.

Our dryer wasnt heating. The tech came promptly, gave the machine a good inspection, explained the problem, and replaced the part. He was cordial and professional. Great service!!

Tech came and was friendly and very efficient. Checked my fridge and told me the issues and quoted me the cost. I chose to decline.the repairs as it was going to cost about as much as buying a new fridge would. Tech understood gave me some advice about recycling it and then was on his way.Great service. No pressure. If I have the situation again Ill use them.

Repair man was unable to diagnose problem with washer. He provided a couple of possible solutions, but was not sure of either. He said possible needed parts are not available. He was pleasant enough, but his visit was a waste of my time and money.

Awesome!

Repairman was on time, very nice, wore his mask and explained everything.

The repair men are good at what they do, but the Sear protection agreement call service is poor. Ben calling daily for the past week and will be on hold for >1 hour and still not able to get someone on the phone

The rep came, but did not give me a claim number for my food loss. I have spent hours on the phone, several days trying to get through, to no avail. The last time I sat for an hour and a half on hold and my phone was going dead. Still didnt get through. That kind of hold time is absurd.

The Sears of my childhood was a wonderful company. I have been using Sears home appliance repair for years with complete satisfaction. After yesterday’s experience I will absolutely never call them again. Reasons are:1) they charged $200 for a $60 part. A quick check on the internet provides the retail cost of a water valve2) they charged $300 for labor for a competent technician to perform maintenance. He was in our home no more than 1 hour and part of that time was spent discussing Sears home warranties, which we did not purchase, thank God. $300/hour....let that soak in. That is by far the highest rate I have ever paid for labor of any kind.I am simply stunned at how an American icon, like Sears, has stooped so low. They are NOT the company of my youth. I have never felt so “ripped off”.

My part arrived earlier that expected and the tech came out as requested and did a great job on repair. I highly recommend Chris. He was excellent.

I own Longhorn Appliance Repair in Forney,Texas. I use Sears Parts for everything I need for my business. I will never use anybody else. Thanks Sears

I was pleased with the service on my appliances. The service personwas efficient and checked the things I requested.

The tech did a good job on the installation of the compressor, but was making a awful rattling sound after he left until we removed the back panel and moved the copper pipe away from the panel. Now everything sounds nice and quite like before.

I got charged $115 for the technician to come to my house to tell me that he couldnt get the parts to fix my Kenmore oven. My 11 year old double oven works great except the hinge on the top oven is not tight. When I made the appointment online for them to come out, I checked a box to say it was the door. It seems like maybe their website needs to ask what the model number is and maybe even have a comment line to be more specific about the problem. I didnt need them to charge me for coming out and giving me a diagnosis. I knew what the problem was! I specifically went with Sears because I assumed they could fix it.

Its technician was on time it was very competent in his field and diagnose the problem quickly. He didnt seem to second thought what he needed to do he just did it and fix the problem in a quick in short time. Was very pleasant and let us know exactly what with the problem was and what he did to fix the problem. Ask if we need any other parts such as water filters any other service that he could do that Sears provided. Youll have a good technician working for yall.

A part was ordered . It was suppose to take 3 or 4 business days. I t has been a week and I still have not received the part nor have I heard anything about the part being delayed.

I called Sears on a Wednesday and advised my fridge (Kenmore) was out again. Everything in the freezer was already melted. The 1st available appointment was the following Monday. My food was certainly already ruined and Sears was made aware of that on the initial call to report the issue. I was told during the initial call that I should make a claim for my food. Sunday, the fridge started freezing again. (Mind you, all of my food is already ruined and something is obviously wrong with the fridge. )So on Monday when the tech got here, he said there was nothing he could do and couldnt replace any parts on what it might be.I called Sears on Wednesday, because the tech said to wait, so he could get his notes in the system. I was told by Sears they would not cover my food, because no repairs were made.I advised the representative that the fridge was totally unreliable, as you dont know if it happened to go out and come back on, making the food unsafe to eat. (Fridge is in the garage.)Sears left us to handle the problem on our own, despite the money we pay for the warranty and refused to honor a food claim. Told me them claim would be denied if I turned it in, so dont bother.Maybe Sears is attempting to avoid paying for anything and just collecting our warranty money. Win win for them. This experience has convinced me they dont care and customer service is not important.We have a family and food is expensive. We lost all of it. Top and bottom of the unit.Ty

Extremely POOR POOR service. Please note this was the third technician and second part being replaced within that month period. This technician showed up and did not know what to do. I call the and requested a manager and she informed me that I should be upset that I am without a fridge for one month because she has been without a fridge for 3 months and it not a problem for her. That was very insensitive. In addition, the manager did not even know what job the technician was there to complete. Then the technician broke some parts in my fridge and did not order the parts as he had communicated to my husband and myself. He also, scratch up my door along with some other damage to the fridge. When he left he said it was fixed. I stocked up my fridge again including the freezer only to travel and return home on Thursday to the fridge singing again. Have to through out the food from the fridge and the freezer. I am so disappointed with Sears and the Master Service Agreement Team. They have been insensitive to what my family is going through and it is the WORST customer service I have ever experience. Please know that I only choose one star because it would not allow me to post this.

My washers drum was replaced, and now its like I have an entirely new washer! it works beautifully, and I am very pleased!

The technician arrived well within the service window and did a great job repairing out appliance.

This was the WORST experience ever!!! It took over 2 weeks to get my furnace fixed. No one knew who ordered the parts needed. I had the parts store calling me to find out what type of parts I needed & ordered. Im the customer. I shouldnt have to know the exact part being ordered. When I called, I was transferred numerous times. I made numerous calls and no one seemed to know what was going on. I paid extra money for an extended warranty. If this is the type of service I will get in the future, then I will NO LONGER BUY another warranty from Sears!

The Sears Service Representative arrived within the appointed time. He was easy to work with and explained what he was doing. Our washer and dryer were up and running in no time. All and all it was a great experience. We would recommend Sears appliance repair whole-heartedly.Thanks

Very quick response when considering the current conditions. Talking to the call center technician in order to set up the home visit went very well.

He was running late which all the other times they are early. But that was fine.He went right to work checking all appliances on list. He walked me through each appliance and gave me suggestions on saving or making the most out of my features. I was really pleased with service.

The Sears repair person called just prior to arriving to alert us that he was close by. He was very pleasant and professional and got right to work. We did not have a repair per se but only wanted to have our stove checked out to make sure it was lighting correctly and that the oven temperature was correct. The repair person performed all these tasks easily and quickly and all the time being pleasant and personable. We are very please with our stove and with the service agreement we purchased.

I scheduled a service call for my refrigerator. All the food in my entire unit was freezing - not just the freezer compartment. The tech that was dispatched was not interested in solving the problem. His “technical” remedy was to change the position of the crisper vents and said that would solve the problem in the crisper compartments. He also told me to leave the freezer and lower compartment temperatures at the lowest settings and everything would be fine. I explained to him that if I had another occurrence of the same problem after he left I would lose more food because I could not set the temperature any lower. To this, he said to call back and ask for another appointment if that happened. When, I brought up the question of frozen foods (vegetables, fruits, etc.), he told me simply to take out what was frozen, thaw it up, put it back in the refrigerator, and use it. His attitude was very cavalier about my concerns, the food I lost, and the food expense that I might incur if he did not at least attempt to resolve the problem. I asked him if he was going to repair my unit. He replied that the temperature was good so there was nothing wrong. He said that he “could not fix something that was not broken”. Finally, he unexpectedly and abruptly told me “We’re done!”, I’m leaving!”, “Good day!”, closed his laptop, picked up his gear, and stormed out of my home. This is not the type of non-communicative, unprofessional behavior I expect when a service tech comes to my house. I certainly do not expect for someone to come into my home, judge me of dull intellect, essentially disrespect me, subsequently talk down to me, and NOT at least attempt to repair my refrigerator. I pay good money for a service and I want good service for my money. Subsequently, I had to wait two additional days for another tech to come and assess the problem - and more than a week until the ordered part arrived and was installed in my unit.

Great experience. The gentleman who came to my home to service my washing machine was on time, courteous, and professional. He was very familiar with my make and model. He communicated well and (most importantly!) he fixed the problem.

The appointment window we were given was 3:00 to 6:00 PM; repair tech called at about 5:30 PM to let us know he wouldnt make it until between 7:30 and 8:30 PM. His schedule was laid out where it was virtually impossible to make our appointment time. Frustrating.The technician was polite and knowledgeable, though we did have some communication difficulty due to his heavy accent.Overall we were pleased with the service.

The techs are usually great when they get there. Have had problems with them calling correct number.My tractor still works great after 6 years.

My experience was great but I may have felt differently if we didnt have the warranty! Our freezer door wasnt closing completely so the technician tied two zip ties to the top drawer in order for it to stay in place. The total cost would have been $198 for that if we didnt have a warranty. For two zip ties! Goes to show how worth it it is to purchase a warranty when you purchase an appliance. But overall I was pleased with the service and would recommend Sears to anyone.

I’m so disappointed with this repair service. I have a refrigerator that’s only two years old, not cooling or freezing. It has been out for two weeks. The first time a tech came out April the ninth said the evaporator was bad had to order the part. It would be a couple of day. It took 4 days, and it took 4 more days to get another tech out here to install the part. Two days later it stops working again. They tell me I have to have 3-5 completed calls before they replace it. How much more food do I have to loose before they go ahead and replace this refrigerator. It don’t take a rocket scientist to see that this refrigerator needs to be replaced. I have also had others issues too. I gave one star but if I could give a zero I would. I use to feel like Sears was the best place to buy your appliance. Time have certainly brought about a change.

THE TECHNICAN WAS PROMPT, PROFESSIONAL AND FRIENDLY.

TECHNICIAN WAS KNOWLEDGEABLE AND FINISHED JOB MUCH QUICKER THAN I ANTICIPTED. I AM THOUROUGHLY HAPPY WITH WORK.

Scehduling was easy. Technicians were very professional and on time. When parts were ordered they arrived at the house on time. Technicians arrived the next day - again on time. After the repairs were completed, the area was cleaned and everything was returned to its normal place.

A great job for a reasonable price. The technician was excellent. Not gabby,very courteous, and hard worker. As usual service was best ever. Sears is number one.Charles CoburnGarland, Texas

I was very satisfied with my Sears refrigerator repair. They called with an estimated time of arrival and then called when they saw that they were gaining to be longer than expected. Kevin was very courteous and professional and if I need repairs in the future I will ask for him.

Even though this is my 2nd problem with this fridge (a replacement for the one they could not repair) this time the service went off without a hitch....both visits, the diagnostic and the placement of parts. ALWAYS demand a SEARS repair person NOT someone they contract with!

We have bought all our appliances at Sears. They have until now, had a reputable reputation for standing behind their products. We purchased a double oven stove in 2016 with 3 year warranty. The glass range cracked while cooking. Since the manufacturer no longer makes the part, they refuse to honor their warranty. Where does this leave us?Not happy at all.

It took me 78 minutes on the phone to set up this appointment because Sears didnt have a record of my extended warranty good thing I had my receipt.. then when the serviceman came he didnt replace the glass top . The glass top has pit mark in it he wouldnt replace it unless none of the burners work and he was supposed to give my stove check up make sure everything was working properly like its supposed . Needless to say I will not be buying anything from Sears anymore especially if this is how they warranty their work

Outstanding service by the young man that fixed my refrigerator. He seemed very knowledgeable and made sure I was happy with his service before he left.

Very knowledgeable and friendly. completed repairs timely. Will use service again.

Opted to not repair, but replace. Tech did a thorough check of the entire refrigerator, not just the problem with the water on the door. Polite and very knowledgeable.

They came five times in two months, finally saying the washer was working properly even though it would not agitate on rinse. They agreed to come back again after Whirlpool said it was not working correctly. I still have no solution but have another technician tomorrow.

Very professional service. Serviceman arrived on schedule, called before coming and quickly identified the issue and resolved it. I could not be more pleased.

Technician was very good and installed new parts to range. Works perfect once again. Appreciate the expertise he had in fixing the stove top.

The service tech have to order a part for the repair. He called while in my home and returned the very same day with the part and fixed my oven. As I always say if you are buying appliances always go to Sears and always buy the product protection for them. Sears is the best.

I had to go several rounds of complaints before I was able to actually get a SEARS technician to come check out my washer. Up to Dec 26, Sears sent an outside contractor to work on my washer...which I DID NOT like!! Long story short....the outside contractor did not repair my washer correctly/completely. It took the SEARS technician to actually fix what the contractor was supposed to. I will continue to REFUSE an outside contractor to repair my Sears appliances.

Whle the service was excellent NO ONE has been able to explain why the AC lowers the temperture 2 degrees than the setting; i.e. setting for 72 yet wont turn off until it reaches 70 degrees. Service of furnace not personally seen as it is in the attic and I do not climb there.

The technician arrived within 10 minutes of his scheduled time and completed the work in under 20 minutes. Great service. I have purchased this service for over 10 years for each of the lawn mowers purchased from Sears. This is the best part of purchasing from Sears. Jim Hodges, Garland, Tx.

Sears over charges for their home repairs. They overcharge for the parts and the labor. Would not recommend using them to anyone. I purchased a Kenmore range and right after it was installed I contacted Sears and informed them that the range was making a strange noise and they assured me that this was normal as time went on I called back with the same complaint and they assured me that it was nothing wrong with the range. The range stopped working in less than 3 years and all they can do is service it and this was a total rip off they really overcharge for parts and labor and when I try to voice that I am totally unsatisfied with the outcome of the situation all they can do is try to sell me some extended warranty. I feel as if they are going to treat me the same way with an extended warranty I would be paying for something and not get what I am paying for. Sears used to be a company that cared about their customers and did all they could to make things right with the customer so that they left a satisfied customer. I am so disappointed. I have shopped with Sears all my life for everything from jewelry and tools for the men in my family as well as household items and shoes and clothes.VERY SAD AND DISAPPOINTED CUSTOMER!!!!!

Kevin the repair guy is so pleasant and friendly. He has been the repair guy in our family for many years. Im glad he services my area. Great job! Give this man a raise!!

Rrepair man was right on time 8am as stated.He did a good job and repaired my dryer.I feel the cost was high as he had it repaired inside of 40 minutes.A bearing was bad inside a roller in the back of the dryer. Ann inexpensive part and minimal time to replace. My bill was $193.32, which I feel was excessive .

Unlikely that i will go with Sear repair in the future. The problem with the refrigerator had occurred in Sept 2016. They tried to fix it. Then the same problem recurred in April 2017. Since this was beyond the 3 month warranty period - they charged me for Diagnosis. I purchased the one year warranty. However the levied a huge charge for repair -- something that does not make sense. For example: the Labor for replacement of the Circuit board was 15 mins. However they levied a fee of $300. The part is available at amazon for around $110, and the charge was $200. All this makes you wonder - what are these guys up to?

Our dishwasher is still not drying dishes like it has been the entire time we have had it. I am disappointed but will likely call back to see if I can get it rechecked.On Tu, 11-6-2018, our Dishwasher which was washing fine but not drying. On Th, 11-8-2018, a Tech came out and fixed the problem and our dishwasher under our Master Protection Agreement via Sears. Thank God!

I was very satisfied with my repair work. I couldnt have asked for a better service tech than the one who came here. He was super nice, friendly and did a great job.

The technician did not know what was to be done when he arrived, i had to tell him what was needed. He did not seem that knowledgeable. Worst thing is he overfilled the oil after the oil change. Now clouds of smoke come out when not on level ground. After calling to let them know, i was told i needed to use a turkey baster to remove the excess oil and they would not send anyone out to fix the oil level and check to see if my plugs are fouled. I jus had a knee replacement and Im not able to work on it myself right now. But i shouldnt have to! So until i recover enough to do the work myself or get one of my sons to come help, my mower is out of service. Note: the technician came from a&e not Sears. But Sears sent him!

My freezer has broken down 4 times in the last year and a half. The service technicians have been fine, but the costumer service and Sears position in this matter has really been a lot less than below average. I have been buying Sears products most of my life, and I do not plan on going through this again. We have to buy another freezer because this one is so unreliable. My name is Barry Haynes.

Showed as scheduled. completed repair successfully, including remaining after 5pm to complete. Was courteous. Explained problem. Would use service again.

Our problem was quickly found, the needed part was ordered, the part was delivered, and the part was installed. The technician was pleasant and informative. Good experience all told.

The technician was very professional. He did a fantastic job. He was very friendly and courteous. Over all the experience was five star.

Unfortunately, the repair was not successful. It broke again the next day. When a different technician came back out several days later, he told me the part that was replaced was not the problem and that the main control board was bad. I now have wait 2 weeks, without a washer, while the control board is tested and they determine if they can fix it. Hopefully, its repairable. Otherwise, I am out almost $500 and still dont have a working washer.

This new warranty that Sears offer does not cover simple things as unstopping an ac drain line. The. Previous coverage use to handle simple things like that. To all whom are considering sears master protection plan or total home warranty I strongly advise you an all others not to. Its clearly better to just contact an air conditioning company or plumber. The bad thing is my dad is a Korean War Veteran thats 88 years of age and all he know is Sears. TRUST AND BELIEVE DONT USE SEARS HOME WARRANTY. ITS NOW A TOTAL RIP OFF.

The technician came in and did checkups in my double ovens, my refrigerator & my washer & dryer. He was very courteous and informative. He gave me tips on each of the appliances. I recommend Sears to all my clients.

Pd a service call to have him come out and look and then a second service fee to come back and put on a new motor. The motor was warranted for life. Then I was told there was a second part needed that would cost $350 (and requiring another trip out.)

The tech that came found our problem immediately. He did not have the needed bolt (or whatever was missing), and went to many stores to find it. It was finally found at Pep Boys. He had to purchase the part by paying out of his pocket! I hope Sears reimburses him for this. He could have left me and I would have had to reschedule if he had not been so kind. The service rendered was exceptional.

From booking an appointment to the actual repair, everything was super easy! The repair guy was very professional and courteous! Will keep on using Sears Appliance Repair!

Repairman put in one part and did not ask about another part left in a hurry and not more than five minnets later ups delivered another part and I had an email stating that there were two parts and not delivered.I called and reported this and I was given another to finish the job that should have been finished all at once

I looked them up on YELP as well, and every client seems to experience the same lame responses from the technicians. It seems they have been trained to negate that you have a problem or issues in order to get away with it and just leave without doing any work at all. Doesnt surprise me the least, after 5 incompetent technicians I was better prepared myself at fixing the problem by watching YouTube then listening to one of these clowns they send you. Its all you can expect from a mismanaged company from the top down. SO DONT BUY FROM THEM OR BE READY TO SAY BYE TO YOUR MONEY.

The technician was great and explained what was wrong.

They did a great job. Its a 2 day deal but they come see whats wrong... ship the items they need and then come back a fix it. Pretty easy and professional.

Very professional and courteous service. Only thing I can fault is the time window they give for when the repair technician will show up which basically amounted to the whole day. It needs to be narrowed down to a 1 or 2 hour window for arrival instead of 8-5.

The technician was fast, friendly, and effective. The phone rep was also great. Very refreshing to get great service and friendly people that actually fix the problem.

Technician very professional and helpful. Arrived on time and was very thorough. Great service.

Technician was very professional and knowledgeable. Fixed my issue with no problem. I was very happy with his service.

I called asking for a repair; you sent out a someone to do a routine yearly maintenance who found nothing wrong in the maintenance check. He did exactly what he was sent by you to do. Said he could not explain why it was doing what I said it was doing. The problem still exists.

Sears has been to our house twice to try to repair our ice maker. It is still not working. Hopefully the third times the charm.

Technician was polite and knowledgeable. Came in and got the job done without ant trouble. Thankful for Sears service!

The installer was great. He diagnosed and fixed the problem in 30 minutes. However, the bill was $600, but he said if I signed up for an annual warranty, he would deduct $300. That type of business sucks and will not use Sears repair again.

I had a wonderful man to come out and fix my oven. Mr. John Cline was amazing. Thanks for everything

Very easy to schedule the appointment.

The best service & repair ever for my Samsung washer. Serviceman was on time and really knew what he was doing. We are so happy.

Well i am not happy. They came out accessed the problem ordered parts, had to come back to install. The next tech said thats not the problem, its the wiring harness its throwing a te1 code. Orders one has to come back to install. He comes back begins to install and finds a loose wire and tells me i dont need the harness. I get a refund i think havent received it yet but the dryer still does not work. Now waiting for another tech to come look at the dryer. 2 months almost this has been going on.

The technician was prompt, courteous, and efficient, and the repair was completely successful. I tilled the entire garden the next morning. I could not have been more satisfied with the service and repair..

The repair was professional, polite and knowledgeable about the washing machine. However he was unable to create the unbalanced condition and didnt do any repairs on the top loading machine. This is an ongoing problem with these top loading machines. The machine did it again several times two days later. First time they came they replaced the tub springs and it solved the problem for a couple of months but it started again. Tired of dealing with this product. Technology needs work!