The guys here are the best. My family brings 4 cars here for regular maintenance as well as special repairs and they always provide top notch service and repairs. They’re a great time to chat with and always do the best they can on pricing. Murph especially goes above and beyond. My family will continue to go to the Merritt island location exclusively for auto work. Thanks again guys!
Gattos returned my Toyota Tundra to me with NO OIL and a BLOWN engine. They reassured me that they would take care of the damages repeatedly. The engine replacement was $14k and my truck will never be the same. Then they refused to pay the full amount of the repair, the towing, or the loss in value to the truck. I was patient, I worked with their insurance company, and then got slapped with a $20k loss in value. Not enough to get a lawyer to take the case and too much for small claims court. Dont take your chances here. We will not be back.
Thank yall for everything. They are the best. They made sure I had a ride home then when car was done they came an picked me up..I will always use them. One Amazing group of Guys...
Really a class act joint. They wants what’s best for you but understand your budgets and limits. They also are willing to help out without nickel and dining you. Good job you guys!!
Very competent and friendly staff. Very reasonable pricing.
I stopped in on my way to spend Sabbath in Palm Bay because mycheck tire pressure warning light came on. They were really helpful and checked & adjusted my tire pressure, and explained what was wrong. All the employees were really nice, & quick, even though I didnt have an appointment.
I was treated with respect and professionalism. I was impressed by the quality and quickness of the oil change special and they even offered me information regarding my tires with a guaranteed summary of costs and no pressure to buy anything. Thanks guys
Great service and very friendly. Did my oil change and didnt try to oversell anything to me. however, they were nice enough to make sure I knew that my tires need to be replaced soon and give me a great quote. I hope to get back there soon
Needed two new front tires and an alignment while traveling and these guys got us in and out the same afternoon! Drives much better after so their workmanship is apparent.
Excellent service, very well pleased.
Their honesty saved me over 300 dollars this morning. Ive never been to Gattos before but il be coming back for sure. They talked to me like a friend and didnt BS me or try to sell me more service. I called them and they said come on down. They fit me right in and before I knew it my last minute mishap was taken care of. Thank you very much!
I would never take my car anywhere other than Merritt Island Gattos as long as Ralph is running it. Ralph is always friendly and helpful and second-to-none knowledge wise. They also have Matt working front of the house now and he’s been awesome. Scary when a place you always go brings in a new person, but they couldn’t have done better than adding Matt.Example of the kind of business they are: I don’t know anything about cars. Matt tells me when I’m getting my oil changed that there’s an oil leak, I set up an appointment to fix it, he tells me what it’ll cost. Bring my car in for the appointment, he calls me back and says when they got in there it was actually a different gasket than what they originally thought and it’d be $100 cheaper. Could’ve called me up and said and charged me anything — but they always look out for the customer. Very trustworthy.Great people who do great work here. Lifelong customer.
Good service. They checked the filters as part of an oil change. Theyneeded to be replaced. They said my brakes were good, maybe were noisy because of dirt. They are now quiet brakes. Comfortable waiting area. Pleasant staff.
My story… I went to a friends shop they took my money and did not fix my truck I want back to that same friend shop and confronted them They said they could not figure out what was wrong with the vehicle after leaving it there for a nother 3 days. they told me to go to the Gattos . I called the one and married island and spoke with 10. He was 1 of the best rappers than a tives that they could possibly have taking phone calls at that location. He let me know immediately that he could have me come there and see if they could work on my truck but because my trucker so large it has to have a special lift. So he sent me to another location with no hesitation and they were able to complete the job. Also very respectful completely 100% professionalism and that location was the Cocoa location. Keep up the great work guys. Definitely will be back.
Honest shop! Thought I had a nail in my F-type, but they thoroughly tested the tire thru water bath and all, checked e v e r y t h i n g else it could be, so I could drive safely but all was good. No charge either, wow! The manager, Mike really made sure all was well. Nice guy. Highly recommend!
Staff was great and accommodating. Recommend this place for all your automotive needs.
Stress free quality work.
Matt is always helpful and professional. His heart is in the work and service he provides.
The technicians are wonderful. Explained everything in detail before working on my vehicle. I have used them for years.. The store manager is great. Very courteous and treated me like a friend. I wpuld recommend them to anyone.
They had what we needed and speedy service! Thanks guys!
Loved it! Smiling faces, quick service, easy in easy out....
Had some front end problems with my car that was under warranty; the company had no problem honoring the warranty at all and that was pleasant. Got it back but it was still making this same sound when turning so i brought it back. Reevaluated by the senior worker and he told me it was 100% such and such was the issue; he even swore his job on it. Quoted, had that fixed; didnt fix the problem I was having I said whatever. I had a check engine light on for my catalytic converter had some advice to take it for a long hot drive to see if it would unclog the bank. But an angel told me otherwise, I was tapped out for money but i decided to get it checked out again by a local shop I trusted .couldnt find anything wrong with it. As they back it off of the lift at the new shop the mechanic was hesitant and decided to drive it back up because something didnt feel right-hand then my passenger tire literally snapped off! They never put back in a ball joint; then when it was reinspected clear as day the Axels that were replaced didnt even look identical as they should one was clearly missing a piece. Contacted gattos the manager from Melbourne got involved apologized etc repaired the work; I requested that the man who swore on his job not touch it. No problem; they redid the Axels and whatever else, manager said that they wouldnt charge me. He had to get some paperwork approved and began retracting his offer. Overall; the staff in these chain places changes so often, I would recommend another shop!!! It was a mess that was almost a tragedy! Lost my business indefinitely; I go to South tire on us 1 in cocoa now!
Great guys. quick service for a tire store. They really helped me out working with the insurance company for a replacement tire.
Nice waiting area. Good service. Fair price. Very courteous.
This is the best place to go for auto repair of any kind. They are honest, and very knowledgeable. If you tell them you have a budget, they will explain everything to you and describe whats most important to fix and what can wait. Very refreshing.
It has been over a year since my experience with the Merritt Island location, but I was very pleased with the speedy service, knowledgeable team, and the fantastic customer service I received. Unfortunately, about 2 months ago I ran over a nail driving home from work one night, I was definitely not happy and it still angers me to think about it, but I plugged the tire and as things go, life happened and I forgot about getting a new tire, until a week ago when it start going flat over night and after my work shifts. I am currently filling the tire anytime I use the car and obviously Its time to fix it for good. I have never had to worry about maintenance on my car, my father is a mechanic and has always taken care of whatever is wrong, well hes not here and I am lost as to what to do and any advice would be great. I obviously need to replace the tire that is plugged but I cannot seem to find my copy of the invoice so I do not know if there is a warranty on the tires and what exactly to do. Gattos if you could respond I would really appreciate it.
Helped us out in a pinch. We had a rental car that had a tire leak. They quickly fixed it for us at zero charge. Great customer service!
An honest, inexpensive auto repair facility that wont rip you off. very professional owners. They are the best!
These guys are very good. They take the extra care to use a torque wrench to make sure the lug nuts are tightened to the correct specification. Im impressed.
Great and friendly.. they have a customer for life. I will drive over from Orlando for the great and speedy service.
I asked a friend for a company that could fix my brakes and not rob me - I was directed towards this store.They provided me a quote after 2 hrs of dropping it off, and after I approved the work, the front brake pads and front left rotor were replaced in 4 hrs.Super quick, good price, and friendly staff. We will be back to have my wifes brakes fixed up.
Nice guy at the counter. They looked busy. This establishment is advertised as having road force balance. I should have called ahead. Wasted 30 minutes of my life to find out that despite being listed as a place with such equipment, they indeed are not.If you desire road force balance go elsewhere
Awesome place and trustworthy workers. Hard to find in this industry. They wont do you wrong. Go Gattos
Great service, and always seem to be genuinely interested in taking care of their customers!
Great prices great service
Always a good experience when I go to this location.
When you go to a mechanic there is always a fear that you will be nickle and dimed. That isnt true for this Gattos. They go above and beyond for their customers. The staff is professional, knowledgeable and care. Cant reccomend this location enough!!
Fast, honest service at a good price
Excellent customer service, great work, and awesome people! George and Ralph aka the Mendoza brothers go out of their way to make sure everyone understands the process that is going on and how they can help you the best!
Cant say enough good things, we wouldnt take our cars anywhere else. Dependable, reliable, honest, Best on the island! They are like family....
Excellent and thorough customer service. Unlike many locations they are doing whats right and not nickel and dimeing you. They also showed me what I should keep an eye.Thank you Gattos Merritt Island.
Ive been here multiple times every time Im treated Fair. They dont try to upsell you very knowledgeable friendly. I suggest if youre anywhere in the area you come here for auto service tires oil change anything you need.
We broke down @ the pilot truckstop (1100 Friday Parkway - 95S exit 202 in Flordia and was referred to Gattos from a phone call to AAMCO. Everyone at Gattos, George (a real sweetheart) and the Saturday (12-23-17) crew are very nice and understood how i felt being so far from home. On Friday (12-22-17) when we were towed in Mike (their manager) was very professional and nice, and thank you to Miguel (he drove the tow truck that picked us up). I recommend these guys to everyone, whether you are near or far from home. Thank you, Sharon & Anjy Delaney of Roanoke, VA. Great Job.
Great service. Very knowledgeable and friendly people.
Quick, friendly, and exact. There was nothing extra, nothing lacking. I received good, friendly service in a timely fashion
Fast and friendly service. Got my van right in and fixed it for less than half what the other place quoted me.
Omg I LOVED THIS PLACE ...everyone was so polite and sweet
Reasonable prices. Occasionally I feel ripped off but usually pretty fast service.
Honest mechanic, good service at a fair price.
Great service, nice people, excellent products and very competent people.
Bad seats, no one at the fest most of the time, and many more. DO NOT GO HERE
Friendly prompt and honest service - if any problems are found the store manager Ralph shows them to you and discusses options with you. No pressure!
Great mechanics, great service!
Great staff and service
Friendly staff, fast
Super service
Great service
Always great service
Great Service