The employee that helped me told me I wouldnt be able to be seen without an appointment. She then took another person behind me who did not have an appointment and ignored me. Trying to milk the time to wait for somebody who had an appointment. When she realized that nobody was coming she decided to help me. She assumed that my ipad was a normal ipad and told me that I was 10 generations behind.She then started making paperwork for an ipad that I did not have, I have the ipad pro. She gave me the wrong price and was going to charge me for an ipad I did not have that was lower generation than the one that I needed serviced. Awful service. Only after did someone else come and help me out Because she was extremely hard to work with.Bottom line, make an appointment or go to another Geek Squad.

Went there because Apple support told me to make an appointment and then they did nothing. I brought my phone in and they didn’t try to do anything. They just said “your phone is not qualified and there’s nothing you can do besides get a new phone” that’s ridiculous

Still dont like their biscuits and corn muffins

Went to this Best Buy geek squad Merrillville to get a replacement phone through my Apple care. The geek squad guy had such a bad attitude and lied to my face. Said he couldn’t replace my phone because they didn’t have the same color. Said that’s what Apple policy is. I told him to call AppleCare so I could hear it for myself he refused. So I left the store called Apple care on my own and they said “ a different color is fine, I don’t know why he said that”. I know it’s fine, I’ve done it before at the Highland store. No problems. But the Merrillville store is horrific!! Terrible service and lots of attitude. Don’t come to work if you don’t want to be there.

Really good pizza

Spoke with Emily on the phone. Though Best Buy/Geek Squad isnt able to fix our TV screen, she directed me to 3 surrounding businesses that may be able to help. Very kind of her to send customers elsewhere when they arent able to assist.

My wifes laptop keyboard was messed up so we bought a new keyboard for replacement. They said we had ordered the wrong one cause it wouldnt fit. Once we got the right one they said they couldnt replace it cause they dont have the tools. What kind of repair shop doesnt have the tools!?!?

I went to use get my phone fixed and paid the fee to get a refurbished phone sent to me. Within 20 minutes, I cancelled that request because I purchased a new phone instead. I was told by Geek Squad they couldnt refund my money right then and that I would have to wait 2 days.That money never came back in my account. Over two hours of phone calls with Geek Squad and over an hour at the store, I am being told that I have to file a dispute with my bank to get my refund back.They literally stole my money and the only way I can attempt to get it back is going through my bank and filing a dispute.I will no longer be making purchases through this company. This is theft.

Bought a washer in February, it broke in 6 weeks. Not a problem. Called Geek Squad, who referred me to a contractor that is 1hr 15 minutes from my house. They refused to look at the equipment, and told me to give them as much information as possible so they could order parts. That took almost four weeks. They show up today, states it is un-repairable. Could have figured that out four weeks ago, but instead, we have been using coin laundry to do laundry. I am happy with the Geek Squads response itself, but A&G Repair out of Burr Ridge, IL dropped the ball on this.

Great service, friendly and quick to get the job done.

Very rude man worked at counter today. Was rolling his eyes and huffing and puffing as we explained a problem with my phone. This job was too difficult for him .

Helpful especially with Samsung

Nice service and people fixed quick service

Merrillville Best Buy Geek Tech Dillon is the best ever!!!!

Best store every! Best Buy is GREAT!!!!

Hope it helps to fix computer if they refuse i will edit in future

Wish I could give a negative star, horrible service from support, agents are useless, just like their promises.

Very helpful

Nice people