If I could give this gym 0 stars, I would. They discriminate heavily against pregnant women, which is against Title VII of the Civil Rights Act, part of the Pregnancy Discrimination Act of 1978.After COVID, on August 31, I canceled my account because I found out I was pregnant. It was a high-risk pregnancy, and I was told to take it easy. As every person knows, pregnancies are 9 months long, plus another two months for recovery.From August 2020-August 2021, I was never billed a CENT. Never received any phone calls, e-mails, letters, etc. Leo lied to me repeatedly, telling me they called me multiple times to let me know about my account. I am a stay-at-home mom; I never miss a phone call. He blatantly lied about it.Then, in August 2021, I received a bill from collections for $220. I called the manager, Leo, at Synergy and he was extremely disrespectful towards me. He said he never canceled my membership, and even though I was pregnant and had a c-section, it should have been on the forefront of my mind to give them a call and “ENSURE” that they weren’t billing me again. If I canceled my account, why would I be thinking about that? I told him it was discrimination. He hung up on me. I will be handling this on a higher level. Women—please avoid this gym, especially if you’re planning on getting pregnant. They will tell you your account is on freeze or canceled, but then bill you anyway. Avoid the headache that I had to go through.

These high reviews must be mostly from old management. Because my goodness the staff and management could not be any more rude! Always had an attitude when I went to ask a question. Oh and it gets better. They charged my credit card during the pandemic...when they were closed! They refused to refund my charge. So I disputed the charge with my credit card company. But it gets better. A few months pass and they charge me a yearly fee! I havent been to your dirty gym in over a year, yet even when I BEGGED you not to charge me to save me the stress, you did it anyway! Ever since new management took over, its been a slow and steady ride downhill and now the place has turned to complete trash. With so many other gyms in the surrounding towns, the money is much better spent elsewhere. Plus, not having to deal with such rude and obnoxious management will always be a plus.

Picture this, the year is 2021, emails, phone calls, text messages, talking in person…. All valid ways to possibly cancel a gym membership? Nope! Not allowed! You must type up/write a letter, and send it by CERTIFIED MAIL to cancel what should be allowed to be done over a phone. Just another scam to keep people stuck in a cycle of paying for a gym membership you don’t use.

Place is actually horrible, communication is not something they do well. Messed up the payment on my account multiple times. The machines are on top of each other. Don’t waste your time, $30+ for one of the worst gyms in the area.

If you dont submit a written letter that you are canceling your membership to some absurd out-of-state address, they will sent your bill to collections. As if people didnt have enough to deal with during COVID. In my experience, most gyms just let you cancel in person/over the phone/online.

It’s a good gym overall. Treadmill section and weights section is well organized. I wish they would organized the weight machines better, they are all placed in rows. Water fountain is somewhat broken, hope they replace that. I pay $30 a month so overall I would recommend. Best part is the hours of the gym. Staff is lovely. It is very clean and well kept. Good location. Parking is easy.

I absolutely love this gym. I joined about a month ago and it was the best thing I did for myself in a long time! Leo, the manager is the best! He makes you feel so welcomed! The gym is spotless, equipment is in great condition and they have so many group classes to choose from! If you join this gym, you won’t regret it!

Good luck trying to cancel a membership. I followed the gyms instructions mailing a certified letter to a PO Box in West Hempstead and they have yet to pick up the mail therefore not accepting receipt of cancelation.

Improper billing practices. Beware. I called to cancel my membership in April at the start of covid. It appeared that all was good, as I received no further charges to my credit card.One year later I get notified from a credit agency that I owe hundreds of dollars. Not even a call from Synergy to determine what the issue is.Even the location I went to agrees that I should owe nothing.I have emailed the home office, and have not received a reply. In speaking to other ex-members it seems that this is a common scam they are pulling.STAY AWAY!

Terribly unprofessional and unhelpful staff. Shady Billing practices. Worst customer service experience of my life. They refuse to let you cancel a membership in-store and continue to grab money. Quality and space of gym is subpar.Do not join this gym

Equipment diversity is decent and staff is great. Biggest issue at the moment is there is only one squat rack for the entire gym. This gym is also using stonewalling techniques to squeeze every dime out of its patrons. To cancel membership you must go through a convulated process with the intention of only keeping you for a month or two longer so they can keep making money. I dont reccomend coming here at all.

Long time member. Gym is run by a woman named Classy. She runs this place well. Clean, organized good music. 👍👍

Dan says he goes here still but also says its a horrible gym and its disgusting but he still go here so 2 star 4 you

Placed my membership on hold and they forgot to check a box in their system. Did this as I am a healthcare professional and did not want to be in a gym during the pandemic.After numerous calls and a certified letter, they still placed me in collections.Wow really shocked the way they would treat a healthcare professional.I asked to speak to the owners and they told me no. I welcome a communication from them.

This gym has a lot of space, and plenty of machines to use, very excited about this gym.

Nothing fancy just a good gym. Clean and plenty of machines and weights

Would like to see more cleaning going on and inforcement of mask wearing.

The workout is always a challenging process and the instructors are well prepared and professional. You will see results instantly. They are very patient and polite. I recommend!!

Best gym! Stay is super friendly!

Excellent gym for the following reasons: 1) Late hours - open 24 hours Monday - Thursday and until 10pm on Saturday & Sunday (most gyms close at 8pm or earlier on weekends), 2) Constantly clean even in the womens restroom, 3) Has two Power cages with platforms for Deadlifts, 4) Allowed to record - which is great for myself as a YouTuber and soon-to-be Certified Personal Trainer, 5) Mostly empty by 10:30 pm, 6) Cardio machines live in a separate room, 7) 3 different Cable stations, 8) Equipment seems to be kept in good condition, 9) I workout there at all hours even at 1:00 am sometimes and feel completely safe, 10) I may get stared at but Im left alone for the most part!💯👍🏾

I recently switched the Synergy from another local gym and I cant tell you how much I love it! There is always someone cleaning everything and the equipment is always in good condition. The staff is friendly and so are members. I love it here!

Its a pretty average gym. They have a decent amount of machines and free weights. The kids that work there seem to not really care at all and you pay 30 a month for not all that much. I go because its easy and I know the place. If it works for you there is nothing wrong with it, it just doesnt have all too much to offer for the price.

Shady billing practices

Gym is great has old school feel. Parking needs to be better though.

Very clean and great management. Also awesome classes!

A reasonably priced membership has had me as a client for over 2 years. So I havent used the many classes they offer I do Avail myself of the well-stocked facility with weight training treadmill elliptical and other gym equipment. Their personal trainers are friendly and helpful and also reasonably priced. Synergy is my local gym and I will continue using their facilities.

Friendly staff and great choices of exercise machines..

Been going here for years and totally great place! They appeal to average people and athletes as well, the staff is friendly and cool as well as welcoming.In addition they have plenty of equipment and they keep the place clean, lastly they are open 24 hrs.So I am happy to give them a good review.David R.

I recently switched the Synergy from another local gym and I cant tell you how much I love it! There is always someone cleaning everything and the equipment is always in good condition. The staff is friendly and so are members. I love it here!

They wanted to charge me $10.00 for a first time guest pass. I walked out and will never go into a Synergy Fitness Club again.

Horrible customer service. They linked my ID card to some else’s account, and embarrassed me multiple times when I tried to gain access to the gym. The last time the manager attempted to confiscate my membership card so I couldn’t gain access. I was so embarrassed. After being accused of using someone else’s ID, I LEFT to get my gym paperwork and credit card statements to prove I’m a paying member for the last 6months for me and my daughter.This dolt at the counter had no idea what he was doing, and blamed me.When I returned with my statements he tried to apologize. Too late, there are better gyms with much more featured then this. They don’t even have a sauna. Save your time and aggravation and join a better gym.

Very reasonable prices, 24 hour facility, cool people.

Great gym not always too crowded and good equipment to workout with.

Manager is very rude . The worst gym .

Its an okay gym but the yearly fee went up to $50 which I find outrageous for the circumstances this gym is in. Almost all the ceiling tiles need replacing its unattractive since theres a roof leak and there is ALWAYS water falling on you in the cardio room, there is NO circulation so it ALWAYS smells bad and the matts they provide should be changed/cleaned. Only reason I stay here is because the location is close to my home and its 24/7 which is convenient. They need serious maintenance training.

A good Local Gym nearby the sunrise highway and merrick avenue, Looks like its a monopolistic gym so The need to gain that point and could do aome more better at the maintanance.

Been coming here for years. They equipment is clean and functioning. The staff is polite and friendly. Good overall place.

I took a spin class one Monday eve. It was just ok. Not very motivational. She seemed tired from the start. I love them at my friends gym. Fun classes are important to me.

Good prices good staff

Great gym. Everything you need to get into great shape at a very fair fee with a friendly staff.

One room full of treadmills, elipticals, a few bikes and a couple of rowers. Small conditioning area in a room mostly filled with different machines. Back room with free weights. Gym offered classes and has trainers you can make appointments with.

Run down equipment, multiple machines broken and not repaired for extended periods . Be very careful of billing, shady and misleading.

Very clean and great management. Also awesome classes!

Been a member for 3 years no complaints very happy with every time i to to the gym i reccomend mike as a trainer!

Overall has a good selection of equipment. However fixing of broken equipment takesntoo long. The mats area is worn and tearing. The wallas and floor are in need of repair. Members dont remove weight plates and other stuff after use. I do like the late hours of operation as I have a varying work life. This location neds TLC and a refresh.

Great gym where machines are always available and a huge Municipal parking lot behind always guarantees parking

I really love this gym. But the absentee owners really dont care. I wish I could make this complaint to them directly.

Great staff, clean, neat. A wonderful gym.

Enough equipment you can have but if you need help to ask girls show up like a queen! And why people disturbed them 🤔 need more customers servise feeling.

Has everything you need. Not bad pricing

Not great....lots of leaks and tiles on ceiling drip on you from rain while you work out.Cardio room is stuffy & stinky.

Still in good shape reasonable membership fee

Good equipment, clean and the staff members are cool.

Used to be 24/7 weekend hours were recently cut.The weightlifting platforms need work and expansion.

Love it, Great workout, Beyond Excellent!!

In town couple days..they gave me free first day and only couple dollars each additional day.

Bad customer service 👎🏻

A great gym for anyone

Love, love, love the class instructors!

Clean and nice equipment

I love it here

Cheap gym, 24/7, plenty of equipment

Amazing gym

Its a gym

Excellent my fanorito place

Amazong