Great company great rates the only things I would like is better communication from the agents. Ive been using this company for about 7 years I would reccomend!

I have a been a Farm Bureau customer for at least 4 years. Unfortunately, they are not very responsive. I have been trying to get in touch my agent since at least last summer, however he is either in a meeting or on a phone call everytime I call. Im finally going to a different company that values my business. Nobody should do business with a company that its agents or representatives hide from their customers.

ILL START BY SAYING IVE NEVER BEEN THE TYPE OF PERSON TO LEAVE A NEGATIVE REVIEW ABOUT ANYTHING BUT THIS WAS A MUST FOR ME. I HAD BEEN A FARM BUREAU MEMBER FOR MOST OF MY LIFE AND GARY WILLIAMSON WHO USED TO BE MY AGENT WAS BEYOND AMAZING! UNFORTUNATELY GARY RETIRED AND I WAS TRANSFERRED TO A RANDOM AGENT WHO SEEMED FINE AT THE BEGINNING.IN JANUARY I BOUGHT MY FIRST HOME AND GOT MY INSURANCE QUOTE THROUGH LYNNAE AND IT WAS A GREAT PRICE. IT WAS THEN PASSED ON TO MY LENDER AND EVERYTHING ON MY END SHOULD HAVE BEEN DONE. ABOUT A WEEK AGO I RECEIVED A LETTER SAYING THAT MY HOME OWNERS POLICY WAS CANCELLED BECAUSE OF A MISCOMMUNICATION BETWEEN AGENT AND LENDER. KIND OF A BIG DEAL RIGHT?! NOT ONE PHONE CALL OR EMAIL FROM MY AGENT ON THIS VERY URGENT SITUATION AND LEFT ME FOR TWO DAYS WITHOUT INSURANCE! IT TOOK DAYS TO GET A CALL BACK FROM MY ACTUAL AGENT SAYING SHE WAS GLAD EVERYTHING GOT RESOLVED...THANKFULLY IT WAS A BLESSING IN DISGUISE BECAUSE I FOUND A BETTER QUOTE THROUGH A NEW COMPANY AND AN AGENT WHO ACTUALLY HAS MY INTERESTS AT HEART.FARM BUREAU HAS LOST A CUSTOMER THAT WOULD HAVE BEEN WITH THEM FOR LIFE. ILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN AND IM SURE GARY WILLIAMSON WHO WAS MY AGENT BEFORE WOULD BE APPALLED THAT THEY WERE LOSING MY BUSINESS.