Elandis was extremely helpful and informative! It’s overwhelming speaking with customer service reps these days but I felt like every concern I had was addressed and he was very mannerly. 10/10 wouldn’t want a different insurance agent if I had the choice. 👏🏽

My new agent Elandis Mason was very professional, efficient. Not only did he rework my quote he was able to save me some additional monthly via the Monthly Saver. My experience before him was not as great being I was transferred 3 times before Elandis could assist me. I propose I received the best agent available. Many Thanks for the great Customer Service.

Marie McFadden did an amazing job and was more than helpful. She was 1 of the most polite person I have ever meet! You definitely dont want to lose her as an employee and is a wonderful agent!

Great hospitality and great spirit and very knowledgeable of his job and helped me a lot to get me a great quote. Need more like him… Thank you Elandis Mason on a great job well done.

I just signed up For Direct Auto with Elandis Mason.He was extremely patient with someone who takes a lot of patience! Tech is not my strong suite, but he was right there for me. Ive no idea how many times I said Bless you! -lots! He is special and I am thankful for him!!!

Elandis was very polite and he has great customer service skills. He was veryinformative about different insurance plans and very professional. Thank you Elandis.

Working with Elandis Mason was incredible! He was very professional and took his time out to make sure I was a satisfied customer. I would recommend him to anyone looking for insurance.

I had a completely great costumer service experience from Mr.Mason first time best time.

Elandis Mason was a professional help me to understand my plan and policy I will give him a10/10 to everything and I will recommen direct auto insurance to family and friends

I had the pleasure of working with Elandis Mason on yesterday while renewing my auto insurance. He was very professional, informative, and knowledgeable about all that Direct had to offer. I have referred several of my friends to him and assured them that they will be satisfied and well taken care of! Thanks you Elandis for an awesome customer service experience!!

I went to the summer location and worked Elandis, he was very quick and professional and also gave me a lower quote than what I expected. Definitely recommend this location! ⭐️⭐️⭐️⭐️⭐️

Not good at all they rated prices on me 2 times after they told me it would be a certain amount should have stayed with safe auto i fu....up never again will be getting another company in 5 months when policy is up very disapointed

Elandis Mason is the best sales agent I have ever came across!!! I usually don’t pay attention, twirl my thumbs or hang up but this guy went above trying to help me out. If you are looking for a sales agent you lost already if he isn’t on the job. Thank you Alandis god bless you

Elandis Mason should get a raise!! He was very proffesional, easy to talk to and i would reccomend any other sales person!!!

Today Marks a year that I have been with the company. Most of my work ethics and teachings has came from Marie. I just wanted to take the time to show my appreciation to Marie and the company. I wish myself many many more years as well as getting fully licensed to work and serve our customers with their needs. I LOVE DIRECT GENERAL. Really changed my kids and my life FOR THE BETTER. Thank you all for the opportunity!!!!

I contacted Direct Insurance to look into some auto insurance options and worked with Elandis Mason. He was very helpful throughout the whole process, answering all my questions thoroughly. He was very professional and responsive. I was also pleasantly surprised at my insurance quote. Thank you!

Ms. Marie was a lifesaver! Her voice was soothing and her spirit calmed my shattered nerves. She restores my faith in customer service representatives that works with you via phone. Thank you. Ms Marie Your kindness and compassion will always be remembered!

I experienced great customer service. Elandis T. Mason was so helpful and very patient with me. If I have any problems I will greatly recommend this location .You will not be disappointed. Thanks so much for showing what great customer service is.

Elandis Mason was a great help. He had Great Service answered all of my questions and gave me the best rate. I really appreciate all the help and time and effort. Thank you again.

I enjoyed the service Elandis T. Mason my sales agent. The service was great, fast and very professional. Thank you so much for caring about me and my car. GO SEE HIM....

My experience was straight to the point of EVERYTHING I needed to get done. Everything was a success. I highly recommend Elandis T. MASON*

There just to get hold of when u trying to pay your bill and very respectful.

Elandis Mason was extremely informative, helpful and friendly.

Marie McFadgon was very helpful and left no question unanswered.

Elandis T.Mason was the best!! Super nice and helped me!! Im a first time car buyer and needed insurance fast!! Loved it

Marie Mcfadgon is an excellent Customer Service Agent! I really felt comfortable voicing my concerns to her. After speaking to her one time over the phone, I got a sense she was trustworthy.I would advise all who read this to speak to her first about their insurance issues. Marie is a gem!

Today was an awesome experience! My new agent Marie McFadgon gave exactly what i needed to insure my car! The service was quick with excellent customer service! Thank you Direct!! Great prices too!

The service was super fast and great. Elandis T Mason was who helped us and he was great. Very polite and nice. He helped us through the process in a timely fashion. I felt like I had known him for years. Thank you Direct insurance

Elandis was very helpful and knowledgeable. Thank you for your service today

Elandis T. Mason was VERY professional and courteous. Extremely interpersonal. Thank you sir.

Great experience! I spoke with Maria McFadgon. She was able to thoroughly explain everything to me and helped me select the policy to best fit my needs!! Stop by- She’s awesome!!!!

Love them great price and custom service always nice to me

Elandis Mason may SERVICE was 100 he did a very VERY v good job Im soooooooo HAPPY thank you so much for helping me in my dad

Mr. Mason is a very good salesman.. He is very polite and very informative. My experience was one of the best buying anything..

Elandis was great! Got me in and out very quickly with a policy that fit my needs at a great price! Thanks, Elandis!

Very happy with my service today from Elandis Mason. He is a wonderful person, very professional, and done an awesome job helping me with my getting my policy started.

Elandis is Absolutely Amazing! Hes very personal and listens to your needs to provide the best coverage thats just right for you!! I Highly recommend him to any and everyone for your auto/ home insurance needs! ❤

Awesome service from Mr. Elandis Mason. Thank you so much you where a life saver.

Ms. Marie McFadgon was so very helpful to me today in finding me a great quote. Thanks for everything

Good service from Ms. Marie. She was totally awesome. Got me where thing I needed plus more.

Ask for Elandis!! He is the only one I’ve ever dealt with at Direct and if he leaves so am I. Great, professional, courteous, and extremely helpful! He takes exceptional customer service to another level! Best agent ever!

Elandis Mason was my agent he was very nice he meet all my needs he was pretty awesome Im glad I came back to Direct Auto Insurance

There fast

My husband and I were welcomed by Ms Marie McFadgon at the location on Sumner in Memphis TN she was so nice and friendly and gave us a home feeling that Ive never had before at a sales agency even with covid 19 she was so awesome and helped all that she could with the pricing I would tell my family and yours to choose this wonderful place for ALL your insurance needs

The service was excellent! Elandis t. Mason was very helpful and informative. He was very thorough with the whole process. Glad to be a customer again.

Mr. Elandis was a great help to me on my insurance today he was Excellent keep him hes a blessing

Elandis mason was very helpful today. For him not to be my agent I was excited about how explained detail information to me also his customers service skills I rate him at 100.thanks once again.

They were awesome Mr. Mason gave me the insurance I needed! Very professional and awesome !! Also got a shirt and portable charger for coming here !

He was awsome, he answered my questions and was funny...thank you ELANDIS T. MASON

The service I receive from Elandis was perfect and I highly recommend everyone to him. I’ve been to other offices which has fallen short on there job. So please check out the office on 3803 Summer Ave

Elandis is one of the best agents I have ever dealt with. He is very helpful and did a very good job making getting insurance very easy!!! Thank you so much Elandis!!!!

Marie Mcfadgon, is so very professional and nice, I never met her in person, but she is so sweet and kind, I dont mind calling in my payment when I call and get her on the line, thank u Ms McFadgon u are truly a great asset to Direct Insurance, Ms Blackwell

Elandis Mason is a great sale agent nice an kind and is real real good with breaking down info and very kind Good Job

I was helped by this guy named Elandis and he did a great job helping understand and purchasing my policy

Elandis t Mason did a wonderful job

Amazing took her time and was VERY PATIENT she even stayed over after hours

My agent Ms. Marie Madgon was awesome! I had a great experience.

He was very nice and helpful with assisting me with my car insurance and life insurance.

Mr elandis t mason was very great he helped me get the right policy and was very understanding and made everything make sence i really did appreciate his help so much.

Great service and very good customer service from Ms. Marie McFadgon

Elandis Mason was so kind and very helpful to me when I applied for insurance. Not only was he helping me get insurance but also informing me the quickest and easiest way to get my license back and it will make my insurance become cheaper!

Elandis Mason was very awesome, very knowledgeable.he was very awesome with Assisting me with my policy needs!! I give him 10plus. Thank you Elandis.

Elandis was very helpful down to earth and answered all my questions. He is very nice and provides phenomenal customer service

Ms. Marie McFadgon was very nice and helpful was everything that i needed taking care of for today

Excellent experience, the customer service was awesome and the rate I received fit my budget. I would definitely recommend

I had a great experience here at Direct Auto on summer ave Thanks to Marie McFadgon

Elandis is very patient and knowledgeable. He knows what customer service is all about. Impeccable service.

Sales agent Marie was very helpful and informative, If you are in need of insurance I recommend that you pay her a visit.

Mr Elandis Mason did a great job he help me out a lot I pleased with he service

I appreciate Ms.Marie she is patient and very kind. I make all payments with her and she is trust worthy. If she leave I would follow her.

Mr Elandis Mason was so helpful, I appreciate your company hiring such thoughtful people. Please make him manager. ThanksAletha Judea Stewart

I love Ms Marie if there was 100 ststars I would give her a 100 🌟 her service is Great.

Elandis Mason was very knowledgeable and handling all my insurance needs great agent

Mrs. Maria is always helpful and professional upon every visit. She is a model representative of this establishment

I live Arkansas and I drive to the Summer Ave location just because of the. Great customer service. from MS Marie ..

Love the Direct quote and prices..my agent Elandis Mason was great ..He made sure i understood everything before i sign..#DirectYeaaassss

Ms marie was outstanding great job i would recommend her highly

Had the chance to work with Elandis and KeAisha on summer ave and enjoyed every moment of it they both had great customer service skills and very kind thank you for your service

Ms. Marie McFadgon is awesome! Every time I come to this location, I always leave with a great policy and a smile!

Elandis Mason was a very great representative. He was very informative and understanding!! Great job Elandis!

Keshia Polk is a great help and meet our expectations everytime we need her and she is there and a great at what she do and take her time with helping us.She is so respectful ....

Elandis Mason, I had excellent experience with rejoining the Direct Team Thanks Elandis ...

Elandis was so respectful and knowledgeable about policy and assisted me with upgrades to me things. I highly recommend this area for business

KeAisha Polk is a great agent yall check her out she is so helpful

Ms.Marie was very nice and professional. GOOD customer service

Ms. Marie at the Summer location ALWAYS provides me with GREAT customer service!

Marie McFadgon is excellent in her insurance skills..

Great customer service marie McFadgon

Elandis Mason delivered excellent serviceHe gave me just what i needed and explainedEverything about the policy thoroughly. It was a pleasure doing business with direct .

Marie mcFadgon was great, helpful and great service

Great customer service. Friendly staff!

Every time I come into Direct Auto Im greeted with a smile and greaf customer service. Marie and KeAisha overexceeds every expectation set for them Thanks ladies!!

I was looking for insurance for my son who had not carried car insurance for several years. I had received a few quotes prior to my visit to Direct . The agent came back with an amount that was affordable for my son. The agent was very professional and treated us very well.

They were very nice, and helped me through getting insurance the first time, I would definitely recommend them!

Thanks for the support Marie McFadgon is Awesome 😎

Reliable

They always have great customer service .Mrs.Marie always is full of energy and keeps me wanting to pay my bill

Terribly suppose to have gotten a discount didnt get it for the month of may 2020

The best service, my agent was so nice, knowledgeable, and fast. Highly recommend them.

Service was great. Very professional and kind staff.