I have used this business for years on several vehicles. Both my boyfriend and I have. This time, I am not in town and my college aged daughter needed to have her car checked due to a service engine soon light which came on yesterday. She made a call to Gattos and the gentleman she spoke to let her know they would diagnose her vehicle for $85 if she brought it in when they opened first thing Saturday morning. She gets there the moment they open and the person at the front desk tells her that she mustve called the wrong place. They dont do that. When she pulls up her call log on her cell phone to show the date and time on her phone the call was made, with their phone number listed, asking him if that is their number to which he cant deny, the man then responds saying, Well we cant do it. My daughter leaves the business feeling lucky she is not having work performed by a lying business employee. Only downside is now we are scrambling to find a local auto shop this morning who can squeeze her in before she drives back to college tomorrow. From here you decide if these are the type of people you want working on your vehicle. Dishonest, unethical, and unwilling to help.

The team at Gatto’s Suntree location has provided service to many of my cars since they opened and prior I used the corporate store in Melbourne. They have provided service to me since the late 80s. I own a lot of vehicles and always bring them to Gattos for a review after purchase. The staff is accommodating and professional and the mechanics are highly trained. They service everything from an old truck.to a brand new Porsche. Rick has more knowledge than any “car guy” I’ve ever met. He knows what’s wrong right away and often can target the issue just from my description. He goes out of his way to obtain specialized parts and saved me from a crazy parts expense for an item from the dealership he also he also saved me a huge bill by performing a particular service on my Porsche 928 fuel pump that was outside my typical knowledge. I highly recommend Gatto’s and especially this location. I trust Rick and send friends and family directly to him.

Brought vehicle in today for 4 new tires. Vehicle is 4 years old with less than 28k miles and the mechanic is stating that one rear shocks are leaking oil which is a lie as the shocks are gas charged and do not contain oil. The mechanic would not identify which shock was bad as they recommended changing both for a whopping $497. Do not use this location as they are trying to sell items that are not needed. I am a mechanic and they could not show me the issue and they just want to make extra money.

I just want to point out that that these people are honest and good people. Especially Tommy, Patrick and Pat. Tommy really helped me out when my truck was at the dealership and they were trying to over charge me. And then yesterday I took a busted tire in that looked like it had some rim damage, but they were able to still use the rim and I only had to pay for a tire. Most other tire places wouldve totally advised that a new rim was needed!

Bought a set of Goodyear tires because theyre supposedly some of the best quality (from Goodyear, not Gattos), but have had issues with vibrations since getting them installed a little over a year ago. Fast forward to now- Gattos is the local Goodyear tire center in the Melbourne area and I called in advance to make sure they covered the same warranty as Goodyear branded shops do which is lifetime rotation and balance, the guy tells me they do. Yeah, bring it in, well take care of you. I bring in the car and when trying to check it in, the front desk guy goes and checks with a supervisor or another coworker, comes back and tells me only the rotation is covered under Goodyears tire warranty, but the balancing will cost me. What? Why would I have come to this shop vs an actual Goodyear shop which they have several in Orlando/Kissimmee and have to pay for a service that should be covered as youre the local Goodyear tire shop partner? Ummmm...no thank you. Left and called back later to verify. Pretty sure it was the same guy that answered the phone and gave me the same answer. Not the place for me and my future business with the fact that they dont honor their tire partners warranty.

I work on my Ford Focus myself. If there is something I cant do myself I will take to a mechanic. Believe it or not, Ive found an honest mechanic shop. Gattos in Viera is that mechanic shop! My Ford was cranking but not starting. Fuel pump right? I dont want to mess with changing a fuel pump. Took the beast to Gattos and Joe diagnosed the problem. They couldve easily told me yep, fuel pump is bad, thatll be $500 bucks. NO! They told me it was only an inertia switch that was triggered to shut off the fuel pump. My fuel pump, wires, fuses are fine. $90 diagnostic! Im 46 years old and have been to many mechanics, all have been shady! Im finally ecstatic to find a shop that doesnt try to rip me off! Thank Gattos and Joe the mechanic that solved my problem!

Always great service from these guys! No beating around the bush.

Tried to get them to check an intermittent but possibly dangerous problem Im having with one of my signal lights not working. But because he couldnt see it doing it right there and then (I said it was intermittent but had happened three times over the last 2 days he simply wasnt interested. Said he couldnt fix what wasnt broken all the time. Wasnt even willing to take a look.

Gattos is my go to auto service place for the past 16 years. They have never let me down nor taken advantage of me in any way. They are straight up honest and qualified in all aspects of car care. Gattos gets five stars from me!

We had a blowout on Rt. 95 about a week ago . We were trying to get back to NJ so my husband could get set up for hip surgery. The general manager, Kiwi, was so kind to us and got us in the next morning to get our tire replaced. John and Pat at the shop took great care of us. Thank you so much!

Recently had brake work done on my Mercedes very happy with the workmanship and service reps

They replaced my alternator car is running great!

Great tire place, got me back on the road and price was right, friendly staff too

I’ve been twice now and received excellent service, only sorry I didn’t leave a review before, I went this evening because tire light was on, of course they said they will check and put air in! THEN I found two nails in tire, oh a patch will be needed I thought! TONY check it and pulled the nails out!! No the mail didn’t go all the way through!!! Most places I had to deal with before would make me patch the tire just for the $$$$!!! They are honest, great customer service and very nice!!! Thank you all! I’ll always go there for my car needs!!! 100 thank you Tony!!!!

Always great been going to them for 17 years keep up the good work

Always friendly, polite, and Professional Service. On numerous occasions have done free analysis and minor repairs for us.

They charge you for their daily use items. Almost an extra $50 charge on miscellaneous items. Will never return to this. I tallied up all my receipts from them and Ive been scammed out of hundreds of dollars.

Great service fast and friendly

Very suspicious of any shop that claims to be the only shop in the Melbourne area that can work on the new 1234YF air conditioning units. GATTOS quote $ 1800+ . My local kia dealer $ 1300 all included.. Brake job quote$ 1000.00 Local Kia Dealer $ 560.00CAVEAT EMPTOR ( let the buyer beware)

I have Run Flat tires and my dashboard showed low tire pressure. So I stopped in the Gatto’s in Viera. A mechanic came out, looked at it and told me it could be patched. Then another man came out, with a clipboard and told me that since it was a run flat tire, it could NOT be fixed. I opted to drive to the Gatto’s near my home on Hibiscus, and they patched it for $50. I did not need a new tire. I would think the guys would be trained in this stuff. He was not aware of the tire brands that can be patched.

Very friendly people and very informative

Great service and customer service too. Fair prices.

Took my AWD 3 series BMW there for tires, had to replace all 4 run flats. All the employees from the manager and sales guy to the tech./ mechanic treated me great. I got the best price in town and was only without my car for the morning. I will definitely be going back, plus very knowledgeable about imports which is a big plus. Would highly recommend this shop!!

I was a thousand miles from home on family vacation with my wife and daughter when my fuel pump went out. The techs at Gattos were able to fix my truck and have us back on the road in just a few hours. The service was excellent and the cost of repair was comparable to any full service shop. I highly recommend Gattos to anyone.

The best service around town, they get the job done quick and right the first time! Joe Stanson has been taking care of our car for years. I would highly recommend to friends and family. Thanks again Gatto’s for great service.

Staff really friendly and fast service

Needed a patch on my tire. Great, quick and courteous service. Seems like they have good discounts on tires as well.

They decided to check my air filter on my F350. They broke off a clip and broke a restraint harness for an air sensor. I did not request an air filter change and they went ahead and checked this for me outside of my oil change only request. Terrible quality, terrible craftsmanship on a $60k truck. Take your car and vehicle elsewhere.

Fantastic!!! Saved the day for me when I called 10 minutes before they closed and they had me come down and replaced my battery.

The best place in Melbourne for any type of auto repairs, tires or service. All my work was excellent with fair prices. Friendly service. I would recommend this Gattos to anyone. Say hello to Rick the manager.

They are the best-women owned small business 👍🏼

Went to get new tires, and found that they had damaged the paint around the edges of my rims. Instead of admitting and taking ownership, they attempted to hide the damage by repainting with their own paint, which was off colored leading to how I noticed it in the first place.They also have a sign in the lobby that basically says that they’re not liable for any damage to wheels or rims that they cause. What they’re basically saying is that they’re not competent enough to remove your tires without damaging your rims, and they’re not going to pay for it either.After I confronted the manager, he had the audacity to say that he was doing me a favor by painting my rims. Horrible service and management all around.Edit: Per their response, they claim to have discussed this with me beforehand. As they were finishing up, I advised them that it’s ok if the plastidip alone came off since I have more that I use to touch up. However, I was advised that they used actual paint to cover it up without my consent. They also covered up where they had actually scratched through the plastidip and physically damaged the rim. Their response is just an attempt to save face, but at least they admitted to using paint to cover up their tracks.

They handled an unexpected tire issue with excellent service and really took care of us,Great people

Bought tires here last year and one tire developed a slow leak. Repaired due to nail, no charge, under warranty. Quick easy service.

Ive used this location. The facility is clean and looks to be state-of-the-art. Additionally, the manager I dealt with was friendly and knowledgeable. I highly recommend this location. They had my car in and out in a timely manner.

Good prices. Beat competition prices. Nice people and good mechanics

I have been a customer for thirty years and I highly recommend Gattos. I frequent the viera location and find the staff, from the Manager, sales team and mechanics to be honest, trustworthy and friendly .

04/07/2018Has anyone else ever gone here and had this garage break off the oil dipstick handle and then want to charge you $325 to fix it?SICKENING.Please watch out when you go to this shop, or better yet DO NOT go to this shop.

Most fantastic shop ever. Highly recommend the entire staff especially Rick. He has forgotten more about cars than 50 mechanics will ever know. Foreign, domestic doesnt matter top notch all the way. #GottaGotoGattos

Bought a set of Goodyear tires here for my truck. They ride perfect, and they were done in no time flat. They also gave me a free check of my alignment.

I got an oil change at the Bush Dr location. Two days later oil light came on checked engine compartment oil cover was off and dipstick was bone dry. Had to buy 5 quarts of oil to refill it. Went back to same location spoke with manager Mike Green said he didnt want to see pictures or receipts for oil said there was nothing he could do. So I paid $40 for oil change $40 for oil to refill now I hot to get engine cleaned along with the whole compartment. Manger Mike Green says hes been in the business 19 years and it happens all the time. Had to call cooperate office due to the fact that manager Mike Green was of little or no help and didnt seem one bit intrested in customer service. I find that this location is incompetent very poor customer service and bad attiattit I do not recommend this location for any service or customer service. If not resolved by corporate office I will be filling small claims on them on principle alone. Again Mike Green Manager!

Very helpful and friendly staff! Weve had many cars/trucks worked on here and have nothing but good things to say about this gattos! Joe and the team are great, they really went above and beyond to fix my cobalt. I highly recommend these guys and Iam very thankful to them for finding and fixing the issues that no one else could. Thx guys

Took a vehicle in to replace the starter. That was fine. But when I left and had just turned onto Wickham Rd I heard this clicking noise I never had before. Didnt have time to go right back as I had to leave for 3 weeks. Upon coming back I drove it and still heard this clicking noise which Ive discovered to be the A/C compressor clutch going on and off. Then the clutch stayed off. The on and off would usually mean low refrigerant. Putting a gauge on it shows very low for both hi and lo pressures and so must be a big leak, probably on the hi side. But the thing is the A/C had been just fine.

Excellent customer service.. Quick response to getting an estimate.. Clean facility.. 😊

Monday 17th December 2018The guy working, maybe 40-50 years of age, was being a complete TOOL. His attitude was abysmal. He was trying to get us to buy new expensive tires and, simply because we didnt have the money, brushed us off when we inquired into the cheaper/temporary fix (We had got a flat tire on highway). We went over next door to Tuffy, these guys were the most FRIENDLY and COMPETENT mechanics. The only reason im writing this is because of the night and day difference in service!

Best repair shop in town. Very honest.

This is where I go for oil change and I feel as if they are very honest

My car was leaking water and I took it there to get fixed. They diagnosed the problem but said they couldnt fix it because it was European and they didnt have the parts. They happily took my money knowing good and well they couldnt fix it. I had to take it somewhere else where they also had to diagnose the problem to fix it. Gotta get got at Gattos.

Great place to get a quick tire patch.

It was great. Scheduled an early appointment and was in and out in an hour.

Jaziel Morales tried to sell me new a tire that was 13 years old. When I told him how old and dangerous it was, he got very angry and yelled at me. Dont think he should be in sales.

Good service, no price shock, happy truck

My wife went to the Dolina Ct / 8070 Wickham Rd location to have her oil changed several days ago. This morning I noticed that her car was making a loud noise as she was driving down the road on the way to work. I called her on the cell phone and asked her to turn around so I could look at her oil cap. My suspicion was correct, the mechanic didnt place the oil cap back on after changing the oil. When I went back to my garage to get oil to top off her car I noted a pool of oil on the floor.In addition to dropping the ball on the oil change, the mechanic recommended that she replace her tires. The problem with that is her tires only have 15,000 miles on them and I rotate them every 3 to 5k miles. The tread wear was even and plenty of tread on the tires. Needless to say, if she hadnt called me to tell me that they wanted to replace her tires, she would have been hit for at least a few hundred bucks. SMH....

On Saturday, 10 minutes before closing, we realized we had a slight flat tire from an embedded nail. My family was literally traveling from a funeral in Palm Bay to the hospital in Rockledge. The team at the Suntree Gattos were the only team open in town. Multiple team members stayed 10 minutes late to get us back on the road. Even more amazing, they were checking and inflating the tires and spare after hours. My family will keep coming back. Lastly, this happened to my wife years ago when I was out of town on active military service and the Cocoa Gattos team helped her out.

Memorial weekend heading from orlando to Miami for a wedding we got a flat tire....we originally went to the gattos I. Melbourne but they did not have a tire but the Called the one in Viero and they said they had 4....we travelled slowly for 23 min on a spare tire. We got there and we wait 40 minutes and they then informed us that they do not have a tire. We said but we called and ahead and your store stated you had 4. They said sorry theres nothing we can do. No sympathy for there wrong doing. They just wanted to close up and go home. Luckily we found tires plus 2 min down the road and they said we will help you and apologized for what Gattos did to us. We were back on the road in 30 minutes. Bottom line is dont trust Gattos. Just go to Tires Plus.

I have been using Gattos in viera for many years now! Rick Hickman (mgr) is the best in brevard! He is a awesome mechanic. The guys at Gattos In viera are truly professional, honest and dependable! I highly recommend them to anyone looking for great mechanic service!!

Many thanks to Rick and staff for diagnosing and fixing my clunking front end. Always timely with excellent results.

Best bunch of guys I know.

Excellent Service !!! Staff was very knowledgeable and professional. Recommend them highly.

I have always been so pleased with the service at Gattos. From oil changes to more serious car issues, we have always been treated with the utmost respect and tasks were completed in a timely manner.

I have a commercial account with all of Gattos locations. This location by far has the worst customer service. Their mechanics can never fix anything beyond plugging a tire and I always end up going to the Cocoa location. Gattos is a great company however this location is not a true reflection of Pam Gattos vision. My truck was there for 9 hrs for a thrown wheel weight today needless to say I spend $20,000 a yr with Gattos locally and they gave me the truck back in the exact condition I brought it in with smh.

3 hour wait time and we’re going to charge me $220. Went next door to jiffy’s and they got me right in and charged me $80 for the SAME EXACT services!!!!!

Very friendly staff Rick the manager is very knowledgeable

Service like Ive gotten here has been hard to come by and Ill say it would have been a mistake to have brought my vehicle anywhere else.

Always great service at this location

Very clean waiting room and nice staff

Good service and knowledgeable staff

Great friendly service.

They were extremely busy but got me in ASAP. I totally trust them.

Place is horrible my advice if you want your vechcle fix go else where

Payed for a muffler and an oil change. Didnt do the oil change. Disgusting. $430. Piece of slime.

Costly lol

Wouldnt recommend it.

Problem fixedUpdate

Lied over the phone wasted my time

Very expensive.

Expensive