Great gym! We have had a personal trainer for the last two months. He meets us there in the morning 3 days a week. He’s always checking in via text how the diet is going, or how we are feeling if we had a really good workout.He is always willing to modify the workout if we are still sore from the workout before and vise versa. If we need a heavier lift day, he will accommodate. Couldn’t ask for a better communicator and motivator.He will always walk us through the lift first using correct form and then watches us to make sure we are doing it correctly.Every time I’ve gone in everyone had their mask on but he has had to tell people to mask up if it falls under their nose and don’t fix it. They fix it right away when he asks them to.
Inappropriate and unprofessional staff (especially their Instagram stories)…one trainer in particular posted a meme showing support about “getting vaccinated in the locker room” alluding to steroid use. The trainers regularly train people with incorrect form and cues to the point I was concerned for potential injury. I’ve been a trainer since 2014 (almost 8 years) and it’s honestly cringe worthy to see trainers not even adjusting equipment to the proper height (such as seats) or weight. Someone’s going to get hurt, and it might be one of their trainers since they are obviously undereducated and misinformed (and regularly post Instagram content with entirely improper form).Not enforcing mandates— just last week a trainer was working out in the group fitness room with a young woman, both without masks on. He wore a face shield on top of his forehead (not covering his face) and his trainee wasn’t wearing a face covering of any kind. I had spoken to several staff members about gym goers not wearing masks and was told “they can’t police everyone.” Well, then you’re not enforcing mask mandates? Hmm.Equipment frequently out of service and unclean!! They vaccuum the floors regularly but don’t wipe under, around, or on top of the equipment. Bars regularly covered in grime/foam from mats. I should have taken photos but I canceled my membership and will not be going back.
I helped out a friend and got them a membership, the representative told me nothing would be charged to my card. They just needed a card on file, turns out the representative was lying to me. I called the gym to tell them about this and it was like they couldnt even help me, but they sure can take my money. So for the last couple of months Ive been being charged and the assistant manager pretty much told me good luck.
Awesome gym. Never seen one quite like this one. The staff is amazing. Nat really helped me out getting me in the door. He made it fast and easy he showed me around amde me feel at home. If i could give more stars i would.
Staff that takes care of you. Nice and friendly environment. Decent facilities (hot tub, pool, steam room, sauna). Shout out to Matt for amazing customer service!
Great, well stocked and spacious gym! Enough machines for all your needs and no wait time if you dont go during peak hours
Its really high quality and not that expensive.
Very low key. Love it!
Its the greatest. I love this place. Have loved it for years
Awesome place to workout, clean facility, nice and friendly employees
My husband and I have been coming here for some time. We considered switching to Planet Fitness, for the lower price, but I was not impressed with my experience at Planet...in contrast, Village Fitness staff are super nice and helpful, the equipment is in great condition, the atmosphere is great and, theres much more room. Love this place!!!
Clean environment, friendly staff, positive energy. If youre looking for a gym that has a wide variety of equipment and amenities this is a one stop shop! Talk to Kevin if you have personalized goals you want to work on!
Before it Became Village fitness the place had a rather unclean look about it. Now it always look clean. New equipment and giving the pool area more detailed attention is a big plus for me. Like how they had blocked the windows so people cant see in from outside the workout areas.Newer lockers in the locker rooms and keeping the shower area clean is hugh plus.Of course not everyone cleans up after the messes they make but most people do.The cleaning crew seems to work at being on top of things.Hope they keep up with all the improvements and cleanliness and thanks.
Love this place....Thank you ❤
Everything is pretty good and great for the cost, but theres one employee who might ruin it for you. Also wish theyd stay open later.
I am a long time member of Village Fitness. The staff, facility and equipment are all great. Check it out and you will agree.
Very much improved and trending better.I want to thank the current manager (Kevin) for his wonderful business to customer interface style. Kevin had quite the challenge since recently becoming manager. Considering the new equipment i.e. …….dozens of new machines many of which are leading edge, dollar for dollar it’s the best value of any fitness club here in the Jackson County! I have been a member of some of the competing clubs and there’s no comparison! Saltwater pool, hot water Jacuzzi, dry sauna and new to me some steel framed apparatus that looks like it’s for training “American Ninja Warrior”!There will always be needs to be worked on and believe me from what I’ve seen from Kevin he will be addressing those needs into the future!I can’t wait to give this place a five-star rating!Kevin’s management style is undoubtedly also helping improve the morale of the staff! I want to thank the staff for their open ears when I have a suggestion for improving Village Fitness!Get down here and join… it’s good for the body… and even better for the mind!Cheers
I havent ever had a problem at this gym personally. The new treadmills are a lot better. The staff here notice you if you are consistent about your routine. So do other people in the gym. Has been an extremely motivating place to work out at
Great gym. Clean. Easy. Good staff and people. Highly recommend.
I go to Planet fitness since over a year ago which I enjoy, N there equipment is a good fit for me, although I like the treadmills much better here . but I really wanted swimming N Steam room..Heard of Village fitness and went for trial visits a bit before Covid.. Enjoyed pool n the temp was usually good, But Steam room was closed even before Covid n I kept being told they were working on it to get it opened asap BUT it was constantly delayed..then Covid came.. Since they reopened, the pool is huge for me ( since for me its a non evasive exercise to not have weight/pressure on leg/knee after a HD accident or knee bone on bone etc )the temp was usually decent to not get goose bumps, but at times it was chilly (N this is huge part of exercise for me) I asked about temp months ago n first I was told there was a temp gauge in pool ( which I never found, then told it was in cement near end of pool) usually it feels warm enough n to very comfortable to swim for awhile. But about 3 weeks ago it was chilly after 10 mins I had goose bumps n got out. I had asked some other women what they thought, they too said it was more chilly.. I called a couple weeks ago n asked about this issue, he told me they had gotten complaints from women that day after a swim class. And it could be heater n equipment sensor thats not right. The stupid temp sensor always says 81 but clearly its faulty* And other times I asked I was told everything is fine..the truth is what we need n want plz, not a repeat of pretending all is good when its not* Sadly I havent hardly gone in past 2 weeks because if water isnt warmer I cannot stay in it the 45 mins or so that I need to.. I met Pete in beginning n always feel confident of whats said is truth* Hes totally a great person to talk to there.* I go in evenings N the guys working are very polite n helpful.( I use a knee scooter and Im very thankful n blessed by Nate n Dillion who get the door for me, which means alot) I think the Owner/manager really cares about making this gym way better, N has done alot of renovations in past several monthsz N cleaning staff are doing a great job (from areas Ive seen ) The hours of staying open till 11pm was important for me, but then back in Sept they went to 9, N I was told they were training people they needed so they could go back to 11pm. 2months later N told same thing *.. overall I love this gym, but pool temp needs to be warmer consistently..Give Village fitness a try N talkto Pete*.
Awesome Gym!!!
I joined last October specifically for the classes which took place in a large room separated from the rest of the gym. There was an instructor, Jamie, who was amazing! I loved her classes and also the yoga classes. I had 5 session with a personal trainer who set me up with a routine, and I was ready to go. Then everything changed. Yes, new owners invested $$$ to make the place LOOK better, but is the quality of the gym better? The exercise room has been closed for months, so classes are held in the gym. Yoga is challenging when music is blaring and people are milling about. Jamie is gone, and an uninspired guy took over her classes. I thought I would die of boredom when he had us begin the same basic series of exercises for a THIRD time! And the routine I paid for with the personal trainer is useless because a third of the equipment we used is gone!! I am really frustrated. Management needs to wake up.
Love the Village Fitness! The new equipment is really nice and now they even have a salt water pool! Its not perfect but they are trying to improve and I have really seen a difference in the cleanliness and quality in general since its previous ownership. I would definitely recommend it!
All I ask of anyone is to speak truthfully. Have had several employees including management LIE to me repeatedly as to conditions and improvements of hot tub, wet sauna, etc. over the last 10 years...new manager Kevin is a refreshingly, truthful man and I see many improvements. GOD bless him
This gym is a fantastic place to improve your health and quality of life. The new owners are committed to providing an atmosphere of growth and accountability. The equipment is all newer and in great working order. Where this place really shines is in the group classes and small group training. They have many class options for varying age and skill levels and all the teachers are very knowledgeable. Angela Quintero, in particular, is absolutely incredible! She truly cares for her clients and invests in them because she wants to see them succeed and conquer all of their health and fitness goals. She helped me immensely last year. I was able to lose 50 lbs and increase my flexibility and stability all while dealing with some chronic neck and back issues. She was really helpful with making sure my form and posture was correct so I would not have any setbacks with my injury. Seriously cant recommend her or this gym enough! Thanks Village Fitness for creating an environment and culture to achieve the best outcomes for our health and our lives!
Nice, clean place!
I really enjoy going here and its never super busy like other gyms. The pool area is nice and lots of equipment. But the mens locker room needs some serious cleaning especially the shower floors my goodness its nasty. Those floors should be cleaned a minimum of 2 times per day.
Fantastic staff, great service, and facilities. Gym is well maintained and clean. Classes are fun and engaging. This location is close to the best restaurants in medford; food and entertainment to enjoy after a good work out.
Ive been a return customer for 2 years now. Very pleased with the classes and the equipment. They are always making updates to keep things fresh. The management is always very helpful and have fixed any problem Ive had. I would highly reccomend.
Great atmosphere. Friendly staff. Great prices.
Good gym, reasonable price, swimming pool is good.
So I have been lied to for months now about them canceling the memberships Ive had for over 1 year. I had to move out of state and went into Village Fitness to cancel. So I was surprised to have my account overdrawn by them a couple weeks later. So I called to take care of the issue. He assured us we would not be changed again. And here we go again. March, got charged and account overdrawn again. I called their Account service # only to be told I have to contact the gym directly. But they obviously are not doing their job. Ive now been charged $19.95 perfect month for 2 months and $35/transaction in overdraft fees. So everyone beware. They will lie and scam you out of money. Lets see if the management actually calls me back before I have to contact the MPD for their crimes.
Great equipment. Clean facility.
Returning member... I thought Id give it another try. Im impressed by the number of machines they have now. Yes floor a little dirty but machines are clean. Im glad I came back and rejoined.
Good prices and knowledgeable workers
I joined this gym for the pool. Yes they have updated the equipment but it is still horribly managed. I tried a “personal trainer “ and ended up with strained muscles and couldn’t walk for nearly a week. Then the pool was vandalized and it took 2 weeks for it to reopen. Then they wouldn’t have it up to temperature at 5 am. I asked about it and after several times was told that they wouldn’t have it come up to temperature until peak times. I also emailed and never received a response. I sent in a letter of cancellation and still no response. I will contact my bank to let them know I followed to the letter of the agreement but the gym did not. Do NOT join this gym. They don’t live up to their agreement and have awful management.
I cant wait to join them
Love that they really cleaned up this place. new equipment and look just wish they would have fixed up the sauna
Made great improvements since being international fitness! You can build a nice physique with the equipment here.
Not only do I love this gym, I love working here! Come see me for a free consultation! Ask for Angela!
Im not much on leaving reviews unless I’m upset, but I feel village fitness has gone the extra mile and is deserving of this review. New management seems to get what it is that people are looking for in a gym and have gone the extra mile with quality equipment and layout. Staff is amazing and remembers your name. They seem to have covered all the bases with the classes they offer and equipment they purchased. Large cardio and free weight area with a swimming pool and clean locker rooms. If you haven’t been here since the remodel, you owe it to yourself to take another look.
The new owners of the gym are really turning this gym around. They have a strong commitment to making the gym a place of learning and growth. I have especially enjoyed training and taking classes from Kody. He has an amazing depth of knowledge about movement and nutrition that has helped me noticeably increase my strength in a realitively short period of time. I am working to increase my leg strength to avoid knee replacement surgery and I already feel less knee pain. I am now actually enjoying working out at the gym!
Super friendly staff and very helpful.
DO NOT USE VILLAGE FITNESS! We have canceled our memberships with them 3 times and been billed 3 more mpnths. We canceled in person, a month later we were billed. Canceled over the phone, and we were assured we would not get billed again. Then we were billed again. Call corporate to find out that our memberships were STILL NOT CANCELED. We are considering criminal charges at this point.
After the new owner purchased my gym memebership they told me that they had no record that my daycare was included. look at my contract, they said they didn’t have it. check your computer, they said they just switched programs and lost that info. I told them it sounds like a problem on their end and they need to show a little customer service and take care of it. They said that I needed to bring in my copy of the contract or they wouldn’t let me kids in. They did this to all of their customers who had paid upfront for childcare. Sleazy way to run a business. Horrible customer service.UPDATE: after reading my review the management called and extended our membership 6 months for free and included childcare to recover from their mistake. I’m still too stressed to feel comfortable working out there again but it’s nice to know that they are willing to try.
Worst gym owners and managment I have seen in a gym. I had been there since it opened as 24 hour. Then off and on as I moved back and forth to Medford over the years. They fired anyone over the age of 19 in the kids place. One of the employees told my son stop being stupid and my son replied Im not stupid, our stupid. They kicked him out and said that any other sign of disrespect, he would be kicked out permanently without giving us a refund on childcare. The kids place was always filthy without ever being cleaned. The when working out, the owner would follow me around acting like he was looking at his phone watching my friends and I lift acting like I was personally training people. You cant just hang out with friends and lift without being accused of something. The facility in general in general is always nasty with busted equipment and machines. The bathroom in the mens room had broken toilets and urinals for the 4 months prior to me leaving. The sauna seating is always busted, the steam room never got fixed and any timeline ever given for repairs was never followed. I finally left when they spray painted old equipment to pass it off as new, or replaced it with with cheap matrix brand machines and crossfit equipment. I still have a ton of friends there, but I cant go to that gym anymore. Its trash.
I have been a member for years, the promised improvements are taking a lot longer to complete, it is a joke. The employees seem to be disgruntled and are leaving left and right. The one nice thing is that there are fewer and fewer people going there so it is easy to grab a machine or a bench, if you want quiet time this is a good place to go. If you do not mind rips in the padding on the equipment.It appears they have been cutting back on expenses, by not worrying about cleanliness, the equipment is dirty, the floors are dirty and the bathrooms are disgusting, in the men’s room there are two broken toilets one has been since the first of the year, the other one over a month. The women’s bathroom is the same.It is not uncommon for the tv’s to be a blank screen with a dish logo on them, the employees just shrug it off assuming the service was turned offOver a year ago there was this great vision of a fantastic gym coming, the upgrades, the classes a world class gym, as of yet, they appear to be a long way away from achieving the vision with no sense of urgency.The manegment is very unfriendly and appears not to care about the facilities condition or the morale of the staff.Back in the Oz days and international fitness days, it has never been in this shape.It is truly a real shame.
This Place is a Joke! They Billed me for a membership i canceled a year prior.. if i were you i wouldnt give them information..I have reported them to the BBB i wish i could Give them a Negative Star!
The manager was condescending to me and my wife. He made canceling my memebership very difficult and continued to charge my credit card after i did finally cancel it. On top of that my statement showed all double payments and he would only refund about half of what was charged. Now he is dodging my phone calls after telling me that he only needed to talk to me about it to get the rest refunded.
Terrible management. I’ve been going there for over a year until they switched over and screwed me over. Over charged me, lied about it and a few things. Wouldn’t take any accountability or fix it in any way. They don’t take care of their customers or have any clue what is going on with their own staff. Handled the situation very poorly and never called back when they said they would. Very disappointed because I enjoyed going to this gym, but I’m not going to deal with what they’ve put me through. Very shady with the management of your accounts and what rates they give you.
What other gym in the valley just invested over 400k in equipment? Ive trained here since it opened in 2001 and this will prove to be the spot once again.Shout out to all my bros and bres that go hard and to all the haters, its my pleasure to see you leave behind your negative reviews and gossip, cause thats all youll leave behind is your excuses.Leave a legacy of gains not losses🤙#got10plates?#ittakesavillage
Love the new equipment....staff is super !!!
There isnt 400k in new equipment. They brought down 20yr old equipment (hammer strength) and repainted it and put poop brown vinyl on it. The midget they brought in (I believe his name is rob) claimed he and his wife were owners but they arent he was a glorified profit share manager. The real owners are LBG who own the Medford center. The Matrix equipment is a cheap buy that is used at Fit Republics in California (where as they acted like they actually checked around other companies) He said him and his wife were turn around specialists (He worked at fit republic for years and didnt do a thing.)He is a pathological liar, the pool was never vandalized they just dont know how to get a remodel done in order and have to lie to members because they are on thin ice as is. Thats why there has been 6 inches of dust on the new equipment this whole week and they closed it down because they wont even hire an actual contractor to fix the floor. Once again bad owners who arent local. They get rid of any good management there which has been noticed every time. The new manager drives around in his truck and smokes pot and works high (the smell in unprofessional in a gym) this has been seen by many.
The fact that they are closing at 2pm the day BEFORE Thanksgiving is extremely disappointing!! Dont understand this at all.
I am so disappointed in what this gym has turned into since the new owner and new manager Aaron took over. Ive been overcharged ($130!), had duplicate charges, and have gotten the run around about getting it corrected. I wouldnt trust this gym with your credit card information
2nd time I showed up at 4:30 am with nobody here. Limited hours already. I got to be at work at 6. Massive disrespect to members.
Is anyone else having problems with this Shady Gym? They have repeatedly overcharged me and AARON the manager promised to call me of course and resolve it but never did. We canceled this account twice but that doesnt mean anything and we were continually charged. I am hearing about other people so will be going to visit a friend at the news station for starters...
Pool supposed to be open today and hot tub, both closed, not surprised.
Comprehensive equipment, new, fresh, friendly
Absolutely loved it
Best Gym in Medford!
Disappointed that they took away the basketball court once they remodeled the village.
Clean and equipment is new
Village must have got a new power washer. They are using it during work- out hours in the pool, steam and shower areas. The noise is excruciating. Why not do that kind of cleaning after hours? We are glad to know there is some level of cleaning going on, but really, the noise is too much.
This is a place were all is welcome no matter what
Best gym in Medford