Overall, this location is the best place to rent a car. The staff was very professional and friendly. Thank you for the great discount! I will definitely recommend to family and friends!!!

This location has become my favorite car rental location in the greater Boston area. Ive been surprised on multiple occasions by the quality of service, attention to detail, and kindness from multiple members of their staff. Plus, the rates are often the most affordable in this region. Highly recommended!

It was quick to be able to pick up the car but on a freezing day, they werent allowing customers in to wait (there was one other person who was also outside). The car I picked up absolutely stunk of smoke even though no smoking is allowed, it had two tires with low air pressure that I immediately had to fill, and no washer fluid which I also had to fill. They should be running ozone generators in these cars between customers and just making sure the basics are covered. If I wasnt familiar with cars I would have had to bring it back for the warning lights.

Be very careful when renting a car at this location .Make sure to always take pictures of before and after of the car you are renting . They have stabbed my mother in the back in pricing a damage they claim she did to their car which was less valued by our mechanic. I saw the car before returning it to the body shop which was fixing her own car . There was no damage . But didn’t take picture (my mistake ) and now can’t prove it we didn’t do the damage . They would not provide us the option to the camera images or let us fix it with our mechanic who clearly said the damage was half the price we have to pay for it .Customers be aware!!!!

Absolutely excellent customer service!! They went above and beyond to help me my situation.

I cant say enough wonderful things about my experience renting from here. I reserved an SUV and the day before my pick up date, someone called to confirm my reservation. I spoke with Anna and she assured me that she would do her best to accommodate my request for a Jeep. No promises were made but she went above and beyond and she delivered! When I went to pick up the vehicle I was in and out in about 15 mins, maybe less. Anna was so so so sweet! The car itself was beautiful and very well maintained. I was confident I was putting my daughter in a safe vehicle. No corners are being cut! I decided to extend my reservation and Trandoe walked me through everything over the phone. I had a lot of questions about billing and he was so kind and patient. He thoroughly answered all of my questions and he made sure I understood. Hes just effortlessly nice and good at what he does. The drop off process was just as easy as the pick up. Overall, this was a 5 star experience! I have zero complaints and Im positive Ill be renting from them again in the very near future. Thanks Anna and Trandoe!

Manager Erin was fantastic at Medford, MA location

Always pleasant, moderate prices and can get you a car in a pinch as I found out last Saturday.

Best enterprise location ever the kindness and patience they have with costumer it’s unbelievable just get off the Phone with one of their manager this guy is the best even get some life lessons from him .

They are friendly, fast and get me out the door quickly. I have been using this Enterprise for more than 15 years. They never disappoint.

Staff was friendly and efficient!

I booked thru carrentals.com- My wife was moving from Boston to Maryland. I booked a midsize SUV SIMILAR TO RAV-4. When I went at the location to pick up on 12/22/20 evening 17:00 hrs. Firstly, car was late. A unpleasant surprise was greeted when they gave me Nissan Kick which has 32ft3 space and justified it as mid size suv similar to Rav4 which has 60 ft3 boot space.On top of that, when I explained my problem to one of the gentlemen over the office, he was shrewd to tell me they dont care for what reason I have booked the car. I had to leave 4 boxes worth of luggage back in Boston and throw it. This was a pathetic service I ever experienced in my entire life in USA.I was handed a fuel tank with 332 miles left in it and I returned the car with a full tank [407 miles fuel] at 446 N Frederick Ave, Gaithersburg, Maryland, 20877-2416. I specifically informed that I need to be refunded for the difference of miles, the lady kindly said yes. When I see the charges, it wasnt refunded!!!You must rename yourself from enterprise to CONPRISE! Most unethical and unpleasant service experience ever. I will never recommend or use ur services in future. Goodbye forever!!!!_______________________________________________________________________So just following up on this, I was happy to receive the call from a management person from Medford Enterprise;she offered me to revert some charges, following which they gave me $50.00 for gas and compensation when I requested $150.00.Nevermind, to my pleasant surprise; I am charged today again the $50.00 that was issued to me as refund.is this a joke? You refund money and then recharge it?Why do you play with customers and try to create a false illusion that you are a caring company?I already told u i donated the money to you, hell off with your company!!!!!Check the attached screenshot for your peace!

This Enterprise location is a 5 star car rental agency, bar none.Words that describe this rental car location that one doesn’t usually associate with renting cars: Fast, super easy, exceptionality comfortable. They are staffed with an outstanding manager and a crew of the most affable, capable, and caring staff. Always kind and polite - these Enterprise representatives deserve exceptional recognition for their exceptional customer care and service. They always ensure the customer is comfortable and happy with the vehicle and offer great choice when inventory allows.Do yourself a favor - skip the airport, skip Hertz across the street, and if you need to rent a car, for any reason, with ease and a smile, go to Enterprise on Mystic Ave in Medford.Personally - Anna and Maddie have always been so kind and bend over backwards to ensure you have a great experience. I feel it’s important I mention them.I would never rent from any place else!!THE BEST

I cannot speak for anyone else. I was very apprehensive based on some not so great reviews.Andre Camille was a perfect gentleman and extremely knowledgeable and friendly. He was working alone at the time and helped everyone wonderfully. If he worked for me I would be very proud of him. He had amazing patience.He went to a little extra to help make sure my vehicle had GPS.Everyone was handled with patience and professionalism. I would definitely come back here again. Thank You Andre.

Colonial VW down the street took literally 4 months to fix my car... but at least provided a rental stipend. Enterprise hooked me up with a Camaro for a month. Great staff!

Renters Beware!! Unfortunate incident recently with this branch. Trying to help a friend, a nurse working tirelessly to help our community, getting service on her vehicle, which was to be covered by the service company. Miscommunication happens. Justin gives his word that the card will NOT be charged. Surprise, they hit the card. Justin’s best professional response; ‘What are you going to do?’ Enough with these big corporations bullying people and thinking they can get away with it! It was far beyond the money, at that point.Rally out front of Enterprise on July 23rd. Media coverage included. Join us if you’ve had a similar experience or are just tired of corporations taking advantage of people and these bullying tactics!

I have been renting cars from Enterprise for many years. I have found this company and its many employees (in MA) to be very professional. Also, the many agents that I have met have treated me with real and concern for my individual customer issues. I dont need to go anywhere else!

With COVID, my usual location was closed so I was directed to the Medford office. Nonetheless they provided excellent, simple and timely assistance. Tough times to be traveling by Enterprise made it easy for me and reasonably priced versus the competition.

I have rented many times from Enterprise. Their prices are good and their service is excellent. In this time of Covid everything was fine electronically. When I arruved, the service rep capabilities and in less than 10 minutes I was in my way with the exact automobile we had agreed upon.

Great service and great staff, my rental was ready for me when I got to the Auto body shop.

I prefer Medford Enterprise over my own neighborhoods Enterprise for the simple fact that their customer service skills are impeccable. I had no waiting time. They worked with me with daily rates, also weekly rates, and monthly rates. I have personally dealt with Ryan, Maddie, and Justin and let me just say those three are the winners. Everytime I rent from this location I have no issues. They even call to check in and see how Im doing.

Great customer service and very helpful. Definitely recommend them..

We rented a car from this location on a very busy Saturday, we got there 20 minutes after they closed and the associate, was nice and took great care of us. She was very friendly, professional and had us on our way quickly. Upon return Joe the manager took care of us. He was also very friendly, professional and provided us excellent customer service. It was a great experience from pick up to return. Thank you to Joe and his team for excellent customer service and it was such a nice touch to have gotten dropped off at the T. Will definitely rent from the location on Mystic again!

I have rented many cars in my day, several from Enterprise agencies. This group is by far the most helpful crew. The manager, Joe Fargo, sets an atmosphere of TRULY wanting to help the customer. I found them all pleasant, cheerful, and efficient. In no time I had a nice car and was on my way. Return was also efficient. They called a cab to take me to Logan Airport. All went smoothly. The most amazing thing is, when they picked me up to take to to their office, I left a box in the back seat which I did not remember until an hour later. I called; they had rented that car! They tracked it down and sent an employee to the location to pick up my box and held it for a week until I returned their car. I find that kind of service, cheerfully done, to be outstanding. (As a disclaimer, I do not know any of these folks, do not live in Massachusetts, just a person who recommends them highly).

Ive used this location several times for both personal use and when my Jeep needs repairs under warranty. Each time its been a painless experience, especially my most recent interaction with one of the team members, Joe. He went above and beyond to make sure the rental was taken care of by the dealership, and that I was swapped into a vehicle similar to one closest to my own once they had one available. I look forward to renting from this location, and Joe again soon.

Max was extremely helpful and very friendly! We will definitely go back if he were to help us again...Thank you Max!!!

Quick service. Set up renting the car online and had a car ready the next day.

The staff at this office was stunningly helpful, including making a lot of calls on our behalf looking for a car that we could pick up at a downtown location the evening before our reservation. Aside from that, they answered the phones every time I called, were friendly, and gave us a ride to the T after drop-off. Car was exactly as promised, in excellent condition, and process was easy and quick.

Great job - Medford team. Super convenient and excellent service.

The staff is very helpful and service is great!

I had a great experience with the crew at Enterprise on Mystic Avenue in Medford. Specifically, Matt. There were several reservations and questions to deal with at one time and he handled them all like a true professional. He worked very hard at the counter to help everyone who had a question and also was able to help me get my rental expeditiously. That was very important to me. I would recommend using this branch any day! Thank you.

I have been to enterprise a lot and many of them. None are like the one in Medford! Great people who are there to help you out and will go the extra mile for you when needed. Always treated the same and can always count on what they say. Great people to work with !!!!!

7/2 returned the rental that I’ve had for a month to mystic Ave Medford. Now I’ve rented a car every month for the last yr almost, I’ve always had the best experience with the crew, pick-up, drop off, prices, & selection. I never had a single bad word to say towards this place until I had to deal with Channing (I believe is his name). 1) he has zero customer service skills, I was trying to let him know the exp. sticker was expired. He completely dismissed me. 2) he accused me of smoking in the car & refused to wait for me to respond to his question. His mind was made up, and I do NOT smoke in any of my rentals. In fact I clean the car before I return it & fill the tank. Now in a year I’ve never been accused or charged for smoking, why would I start now. Not to mention the few people that I’ve referred to this location told me Channing has also charged them for smoking & they don’t smoke period and I didn’t believe their complaints. I assumed they must of did something cause the staff there are amazing. I’m not sure if I’ll return as a customer, I don’t take rudeness lightly. As for the rest of the staff they truly are amazing & it’s a shame Channing is ruining it.

Honestly the worst branch I’ve ever worked with. Please reopen Arlington soon.

Absolutely amazing customer service, Andre is the best, had to extend my rental multiple times and had no problems at all as well as a very nice new clean Ford F-250, was a lifelong Parts customer, now Ill always stick with Enterprise and the price was unbeatable

Everyone there is extremely helpful and they go out of their way to do the best they can for you. Management is very friendly and knows your time is important so he doesnt waste your time. There is no other place Id rent from, period.

I rent at this location regularly. Very friendly and professional stuff. Even if there are any issues with car availability or the payment prrocess, they are willing to help. Also they can give you a ride. But the only time I asked them to pick me up, they didnt I was late, but I guess it was a main office mistake.

Its pretty cheap and theyre flexible with gas, but thats probably because theyre not prepared. They often make mistakes in billing, give damaged/dirty cars needing maintenance, and theyre frantic when pulling together reservations. I once was billed twice as much as my rental agreement stated (still not refunded), got a car covered in dog hair before a week-long rental, and was given a rickety compact car when I had reserved a higher-end car. Not impressed and contantly put on hold. I will not rent from here every again.

The rental car associate was so friendly and helpful. The rental process was fast and easy. The only comment I have for improvement is that I wish they had explained how the tolls in MA work with rental cars since the tolls on I-90 have changed to licence plate tolls. At the moment Im not sure how Ill be billed...

My car ended up being in the shop longer than planned and I needed to get to work. I called ahead to tell them my situation and they had the car ready to go when I showed up. I of course drove 2 miles down the street when the mechanic called me to say my car was ready, so I returned the rental. Customer service was great and I did not get charged for the little time I had the rental car 👌

I called requesting a ride to the office in Medford MA to my surprise in less than 20 minutes a driver show up. In less than 40 minutes I was in my rental Ford Escape, great vehicle, great rates, kept it for 28 days, outstanding customer service. Second to none. I definitely recommend.

Great team here. Ive rented a few times from them and they always have me in and out in minutes. Theyre also super accommodating when it comes to my rental( car type, color, overviews of the vehicle, etc.)

The women on the phone says we try to keep our PRICES competitive at 80.00 for the smallest car a day when HERTZ charges 30.00 a day? Am I missing something lol..

Good place to rent a car. Good staff. Picked me up to get car. Took me back after I returned car.

Very attentive Enterprise location. Employees are professional, courteous and considerate.Walked me through the rental process and didnt pressure me to upsell/upcharge.Location is convenient right off the highway.

Got great service today from Christopher -- made it so easy and pleasant to rent a car!

I walked into ENTERPRISE and spoke with OLIVIA about why I was here and what i needed. Olivia was extremely helpful, courteous and professional. I was on my way in 10 minutes. I am very thankful.

These folks were lifesavers. I found myself without a car for 2 days and had loads of errands to do. These folks are pleasant, helpful, and informative. I would definitely use nthem again. The prices are quite reasonable.

I had to rent a car from he team at Medford Enterprise because I was in an accident. They were incredible throughout the whole process. Even when the at fault insurance company was giving me some trouble, the enterprise team jumped in and took care of the issue on my behalf. Great service!

Been renting for years from Enterprise but today not accepting my bank card even with reservation..🥀

Have rented several times from the Medford location and have always been very satisfied. The personnel are friendly, polite and professional. I will be back!

Excellent customer service! Gave us great rates and they let us upgrade the car at a lesser cost! I 100% recommend them to everyone!

Human people, nice pleace, we miss you Nichols, my childrens put the name 😘😘

Ive enjoyed Enterprise for a couple of decades, mainly due to their weekend specials. This time, I rented a Jeep for a week and was happy with the checkin, checkout and the drive back to the house. Ill definitely be back.

Medford Enterprise staffs are excellent! The pick me up from home to the Enterprise office on a regular basis, then offer to take me home when I return the car. Amazing service!

Reasonable price and nice car but as usual, the employees who work at Enterprise are fabulous. Mark in Medford, MA was thorough, friendly, and efficient. The good people at Enterprise keep this customer shopping only at Enterprise.

I would give 10 stars if I could. The guys there are super attentive and helpful...especially Jacob Letizia who made my renting experience effortless. Ill be back!!

Always pleasant, helpful and they pick up and deliver..how much better can it get. I have been using Enterprise for over twenty years and never a bad experience or an overpriced ride.

Truthfully, renting from enterprise this time was horrible. I never had an issue with them before. The rental my boyfriend and I got this time REEKED. It smelled like someone fished bowled the car with cigarettes and weed. And the worst part was that it made you smell like it too after sitting in the car for a bit. No matter what we did, spraying perfume, car spray, or febreze, NOTHING worked. Second to all that, I guess there was an issue with one of the tires. Since the first day my boyfriend picked up the car, there was something wrong with the tire pressure. We’d go and put air in the tire and a few minutes later, it’s low again. To make it worse, as I’m driving to NH, middle of nowhere I get a warning pressure is low and it rapidly decreasing. Had to pull off at the next exit and find the closest gas station. Called enterprise roadside assistance and they send AAA. Come to find out there was a huge nail in the tire the whole time. I was also told by enterprise roadside assistance to go switch out my rental and she spoke to the branch manger at enterprise in Newburyport. Was told they have a car for me to switch out. I drive all the way there and was turned away. The branch manager goes and tells me she never spoke to anyone nor did she say she had a car for me.The only reason why I am giving enterprise a 3 star is because of Enterprise Medford. They are very responsive and have wonderful customer service. Everyone there is friendly and helpful.

Nothing but good remarks about enterprise in Medford. Staff excellent, fast, conscientious, friendly and kind. Enjoy very much renting from them. Never have had a bad experience, there all good. Thank-you Toni

I cannot say enough about the whole team there @ Enterprise Rent-A-Car 221 Mystic ave Medford, Ma 02155, they are kind, courteous, & really care, I rent cars every other Sunday and their gratitude never waivers, they call you after the rental and ask how they could have done things better, they are a part of my life and I feel like family, you can have this experience too !

I had a positive experience renting from Enterprise in Medford a few weeks back. All went well with the car. At drop-off, they were happy to give my daughter and I a ride back to the nearby place we were staying (telling us to cancel the Uber we had called).I would say Id be back -- and I generally would be -- except, sadly for the fact that since my rental, Enterprise decided to join an industry group called ALEC (American Legislative Exchange Council), which has long been involved in climate denial and efforts to obstruct progress toward clean energy (like trying to roll back state renewable energy standards). So I wont be renting from any Enterprise now -- which is too bad, because I otherwise liked them! (which is why I split my stars and went with a 3; Actual rental site good. Company policy now not. :-(

The people there are so helpful, I recommend it to everyone to visit.

Great Staff, but they force you to take some extra liability even you have insurance, try to reject it and rest is fine.

Friendly service (a little over the top), good selection of vehicles. Insurance rentals are accepted, which is very useful.

As a former branch manager from a very busy Columbus, OH location, I was unimpressed with Medford’s branch of ERAC. Through no fault of my own I had to get my car repaired at a local body shop. I got a call from Olivia the day before to confirm I’d be at the body shop at 8 am. We were off to a good start. I confirmed that I would be there and was told to have them call when I arrived. I asked if the ERAC rep could just meet me there at 8 because I needed to get to work and I didn’t want to be delayed 25 minutes to wait for them to get to me. She said that would be fine, “not a problem, we can do that” were her exact words. Wrong. I got there, no rep. We had to call and it was at that point he was on his way. He got there about 8:25 which is what I wanted to avoid. Maybe the branches in Columbus are different, they do go the extra mile. We met customers at the body shop at 8 if they asked us to. And if we couldn’t, we’d tell them that. Guess Medford doesn’t do either of those things.Got in the car, it was pretty dirty and smelled like smoke. In Columbus, all cars to go out at 8 am were to be cleaned, prepped and ready to rent the night before. There was a large APPROVED written across the rear windshield in blue and along the passenger side windshield. You couldn’t even take the time to wipe that off? If this car went out of the branch I ran, I would have been mortified. Seems like this isn’t an isolated incident. My neighbor got a car from your location the week before and it was equally as dirty. This is a direct reflection of the Asst Mgr and Branch Mgr at this location. The Mgt Trainee was very nice, seemed nervous, but nice enough. I had to ask him to go over the basics of the car, he didn’t offer. Another disappointment. That is car rental 101. Show the customer lights, controls, gas cap release and ask if they have any questions.Maybe my standards are too high, but doesn’t seem too much to ask to get a clean car filled with gas and nothing written across the windshield.

Location is great and they offer pickup and drop making the rental experience great

Always great experience with Enterprise. Courteous and efficient. Thank you.

Awesome people - not happy about price - i think there should be a discount for longer rentals/loyalty

Awesome Super Friendly staff, very helpful fast service

First I was asked to wait as the car was getting oil replacements across the street at Jiffy lube. What was to take 5 minutes, took 45 minutes.Then they provided me with another car. On returning, I was charged an additional day because of some wierd weekend rate policy which I was not told of and I had never requested for. After much persuation, they waived off the additional charge.I wont come here, I would rather go to their competitor right across the street next time.

Courteous, quick, accessible, and no problems with pickup or dropoff. Upgraded to small SUV when contracted vehicle was deemed too dirty by staff.

I always have a wonderful experience with enterprise especially the Medford location. I have always rented with them for years. I want to give a big round of applause for Alyssa and Joe. They are amazing and to see there smiling faces is a great delight when your dealing with and accident claims. There amazing I recommend this office to family and friends always. Great experience with them.Thank you so much Alyssa for fixing my problem for me and contacting me regarding my last day and everything else your the best.Thank you so much,Nykiesha EustacheJashon Eustache

Seamless rental experience, with almost all charges explained. The policy on gas required a little prodding, though--the car started with less than half a tank.

Used many times. Decent variety of cars.

I do not recommend this company. I am very disappointed. Left my EZ PASS in the first car that I rented from them and I forgot it in the vehicle when I returned it. My EZ PASS was stolen and it was used on the same day that I returned the car. The company completely removed themselves from the issue and took no responsibility at all for this issue. They didnt even try to find my EZ PASS nor did they reimburse me for the money that was taken from my EZ PASS.I dont recommend this company for anybody.

Great location in Medford. Clean cars and friendly employees

The customer service was great from Joe and his team and very accomadating

Good and fast service, no crazy upsells or stuff, and very good quality cars (only ever have minor scratches). Very good!

Great service. Never any hassle.

Stupid guys, very rude and discriminated me, I not recommend

Friendly staff. Great vehicles. Ask for Joe.

Great place to rent a reliable, fun car. The staff is waiting to please and very friendly.

Cheaper rates because its outside of the city. No where to throw your trash when you return your car. Overall good experience and car was what we needed. Pick up was a little chaotic.

Always the customers first . Never had a bad experience from them been going there the last 8 years

Very nice staff and service

Solid - easy to use - friendly staff.

My only concern was the insurance purchase. I purchased insurance through the third party website that I used to reserve the car, however Enterprise informed me that it is preferred to purchase insurance through Enterprise, as it guarantees coverage, and less cost up front, but the coverage was significantly more expensive than the one offered via the rental website.

Great employees and smooth process.

Quick and easy..service was great!!

Professional, personable, and EASY service. Responsive staff.

Always satisfied with car rentals at enterprise.

Thank you so much

The service people were friendly, professional and prompt. And the free ride home was an unexpected bonus! Car drove well, etc., etc.

I was upgraded to a Jeep and loved it!

Best place to rent a car

They will lie to get customers! Do not use Enterprise!

Nice people and service

Thanks nice people

Helpful, nice, good car