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Shanklin Heating & Air Conditioning
3542 Lincoln Way E, Massillon, OH 44646, United States
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Shanklin Heating & Air Conditioning

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Je
Review №1

I have been a customer for a long time and have always been impressed with how professional and friendly the techs are. George Hawthorn performed AC maintenance today at my home and gave me some great tips on keeping my system running tip top. Thank you!

ke
Review №2

The Shanklin install crew fall of 2020 and the service pro George H. summer of 2021 did great. Very professional, knowledgeable and friendly. We have been saving money on heating, air conditioning, and hot water.

Sa
Review №3

I couldn’t have asked for a better emergency service on my furnace/ air conditioner. He came right out and made a very stressful situation a lot better. Thankful to have called them!

Cy
Review №4

George was incredibly knowledgeable and extremely helpful. He asked great questions, identified the issue then proceeded to handle it. Another great experience with Shanklin.

Gr
Review №5

Our old water heater stopped working and I called first thing in the morning about getting a new one. Everyone on the team from the person who answered the phone to the installers (Scott M. and Zach) were very knowledgeable and professional throughout.They were able to come out and install the new water heater the same day I called. One of the existing water lines above the unit that they hadnt modified during the install started leaking after the new one was in place, but they immediately noticed the problem and were able to fix it before they left. The new water heater has been working great with no issues since then.

Ka
Review №6

Just bought a house here in Canton and surprise there was problems with the boiler. Winter is the wrong time to have heating issues. Even though I need a new boiler, Dale was able to repair this one to get me through the winter. He was professional, honest, gave me options, and was reasonable compared to other like companies in the area. I called a few places in the area.Becky is also wonderful. She is amazing and I love working with her! I must say the program they offer for a monthly fee is a big savings in the long run and worth the price!Forget wasting your time calling the other people around like I did. If you wont find a better price, overall service or a better company!! Thank you all again so much for the awesome service. I will be calling again before next Winter to get a new system. You have my business for life. D.A. York

Su
Review №7

Becky was compassionate, professional and helpful! Shanklin is the best of the best! I highly recommend their work. They have installed our new furnace, done maintenance on it and inspected my mothers furnace. Each encounter was highly professional, the service was quality and the people always courteous and efficient! That is the way to conduct a business!!!! Thank you, Shanklin!

Te
Review №8

Greatly recommended! Your entire team did wonders for my furnace problems in 2020. Many thanks for the many trips it took to keep my old oil burner working. I would have reviewed sooner, but I just found your LEAVE A REVIEW tab. Thank you all! I look forward to your next visit.

Sh
Review №9

I highly recommend Shanklin Heating & Air Conditioning! Perry and Vince were professional and courteous, and they did an excellent job cleaning our ducts. Thank you, gentlemen!

De
Review №10

George provided excellent customer service. He was courteous, thorough and communicated very well throughout the process. I highly recommend George and Shanklin Heating & Air Conditioning!

Ji
Review №11

Brianna does an excellent job with coordinating and communicating services. She is always professional, friendly and courteous. She facilitates the daily activities of Shanklin and makes the company run smoothly. I appreciate her attention to detail and her ability to make things happen.

Jo
Review №12

Perry and Vince came out to clean our air ducts. We have never had them cleaned before and the house is very old. I could have been totally embarrassed by the years of dust (and everything else), but they have seen it all and didnt make me feel that way. They were very friendly and professional and explained the whole process. Highly recommend Shanklin and their entire staff!

Fr
Review №13

Ive did business with this company for over 20 years, they installed systems in many new homes for me as I was a builder and I trusted them. Since I retired I have used them for service. 1 furnace I was told needed replaced is still working and most recently on my own home that they did the install on 21 years ago I called another company to inspect the A/C which has never performed to my satisfaction and that I had checked by them a few years ago and was told I needed a new unit mine wasnt worth fixing. Elsass Heating and Cooling was here today completely checked my A/C system. It was discovered that the return air volume was insuffecient and was corrected. The system I was told needed replaced needed no repairs and was actually improperly installed by them. I can not imagine the money I wasted over the last 21 years with a unit improperly installed It is working better than it ever has now. Do not buy the story Its old, parts are not available or its not worth repairing

Pe
Review №14

George was very polite and very professional. He answered all of our questions. Nice to see someone so young and intelligent. The world needs more George’s ! Thank you for sending him to our house.

Ji
Review №15

Excellent service. Extremely knowledgeable. James went above and beyond to make our home safe. Will recommend this company to EVERYONE. Professional and courteous. James is definitely an asset to your company.

Bo
Review №16

Thank you Dale T. for an easy AC checkup and answering all my questions. Bobbie F.

Ge
Review №17

Professional and informative. Good job!

Mi
Review №18

Tom did our A/C maintenance today. Very prompt, efficient, and courteous! Have always been satisfied with Shanklins team!!

Cr
Review №19

Only thing going good for this company is the peoples personality... Came to my house looked at my furnace... Didnt repair anything and charged me 74.00 basically for a phone call... Swore my furnace needed replaced tried getting me to finance a new 1 for 3000.00 which the only thing my old one needed was a blower and a element... I will never try to do business with shanklin again.

Ja
Review №20

The service man was professional, courteous and on time.

Mi
Review №21

Brianna, Scott, & John were great - needed to replace my hot water tank and all three did a great job - Brianna was responsive to my call and Scott & John were on time, professional, clean, & precise - I continue to use Shanklin because every experience with my AC, furnace, and now my hot water tank is always wonderful - thank you all very much!

Su
Review №22

George came to do our semi-annual furnace/ac check and discovered a crack in our heat exchanger. He gave us a quote for a replacement furnace (ours was 19 years old) and gave us options with regard to price and extra services (air scrubber, new humidifier, duct cleaning, etc.) He was pleasant but not pushy to sell us what we may not want or need. He was able to schedule a furnace replacement the very next day. I always enjoy working with Shanklin because their representatives are professional, polite and informative. George was no exception.

Ji
Review №23

Shanklin Heating is the Best!! Jon P are Tech was so friendly and very professional! He explained everything he did to are furnace and even gave us advice on a water heater...I definitely give Jon P 5 stars!

An
Review №24

You guys are great! Super professional and knowledgeable. They picked up the pieces from a previous shoddy install, where the previous company repeatedly blamed me for my system freezing. When in fact, they just werent educated enough to find the problem. Dale found it within seconds! The technicians were here working on my lines for quite a while, and they remained at the quoted price for me even though the job lasted longer than expected. Also, the guys cleaned up after themselves (seems like no big deal, but Ive had a lot of problems with this type of thing before). Lastly, I was informed of a possible gas leak in my basement. I called the gas company today, and it turns out the technician was right. So I cant say thank you enough!!!!

Em
Review №25

Amazing from start to finish. My husband and I are sick and our heater went out. We finally got to the point of needing help, dreading an emergency fee. George immediately called me back after we left a message and was here within 20 minutes. He had everything fixed within a half hour from entering to leaving. He was professional, courteous, and kind, and the cost was reasonable. As we just moved to the area, we didn’t know who to call. Thanks to a Google search and previous reviews, we’re now customers for life.

AJ
Review №26

John P was out for our Winter Tune-up. Fast friendly and Professional. Explained everything he did. Everyone at Shanklins is so nice! Connie is always a joy to talk to! Very professional and friendly too! Set up our winter tune -up when it was convenient for me.

Sh
Review №27

We got our new furnace and ac unit installed by Dan, Nate & Josh. All three of them were polite, professional, and knowledgeable. Very easy to work with and they kept me informed through all phases of the project. They also helped set up my duct cleaning the following day. Overall great experience and I highly recommend Shanklin and especially this crew for any heating/cooling jobs you need!

Sa
Review №28

Shanklin did everything they could to win my business! I called several businesses that were scheduling weeks out, and Shanklin, even with a full schedule, called their crew to see if I could fit in their schedule. Within a couple hours I was notified of a cancellation and was serviced the same day!! The techs were very professional, knowledgeable, and friendly. My vents were cleared in about an hour and my dryer error is no longer. Overly satisfied with the service and happy to be able to dry clothes again!

do
Review №29

I had Shanklin put in my heating and air conditioning last year, This spring I had a problem with the air keeping the house as cool as I had the thermostat set. They came back several times this spring and made adjustments to the settings. And when they werentsatisfied with the way the new air performed, They came back and put in a whole new unit. Every thing works great now.The service people were the most polite and personable workers I have ever met. This is a quality company with quality people,, with a quality product. I would recommend them to everyone.You dont see this kind of expert service and guarantee in this day and age. Keep up the good work.Don and Linda Baltzer

Br
Review №30

He’s a great guy who knows his job well. Explains everything in detail and he’s very respectful. I highly recommend him for any job you have with your heating & AC. Thank you so much.

Sh
Review №31

James did an excellent job, and went above and beyond for us!!

Mi
Review №32

James Thompson came to our house and was fully prepared to do anything necessary to get our furnace going. Very nice personable guy and he finished the work in a very timely manner. Much appreciated from this Massillon homeowner.😀

Ri
Review №33

J. D. At Shanklin was the best to work with. I had a new furnace with a humidifier and air cleaner put in yesterday. J. D. answered all my questions and went over all my options. My old furnace was installed in 1981 so I definitely needed a new one. The installers were nice and polite. They cleaned up after themselves. It’s only been 1 day but the furnace is working great. I highly recommend Shanklin.

Mi
Review №34

James T is always a pleasure to work with, but the value he provides with his thoroughness, attention to detail, and answering questions make his Spring & Fall HVAC maintenance visits a must. Highly, highly recommend Shanklin Heating & Air and if he is available, request James T for your service - he is very much worth the wait.

To
Review №35

Shanklin was the best call we could have made when our AC unit needed serviced! Dale was very professional, and made us feel comfortable about the situation. Cannot way enough good things about our experience here!!

s
Review №36

Shanklin has installed our air conditioner, cleaned our duct work, installed an air scrubber, and put a new mini-split unit in our addition. Everything works as promised. Im a repeat customer because I really like their friendly, professional service. When I call, the people answering the phone are very approachable and knowledgeable. The service was quick, and on the day they promised. When the workers come to my house to work, they are respectful, willing to explain what they are doing and take their time with countless questions. Overall, its a terrific company! Highly recommend!

Jo
Review №37

When our 19 year old HVAC system failed in the midst of this summers heat wave, Derek came to explain the choices we had. He presented all the possibilities clearly and later scheduled our install. The furnace and air conditioner were installed and they have worked well. We are happy with the Shanklin Platinum HVAC.Right after installation, we had a small problem with a rattle and they were quick to make sure we were satisfied.All of our communications with the office were friendly and efficient. Everyone we spoke to answered any questions and let us know when to expect our service. It was a pleasure to do business with this company.

Te
Review №38

We have used Shanklin for the first time this year and we first tried them to clean our ducts! What an amazing company. I have and will recommend them to everyone. There is no waiting for a response or a return call. The absolute most helpful polite courteous company I have ever dealt with.We were so impressed with their service,workmanship and dedication to their customer that we have hired them to install air conditioner s 4 as a matter of fact.Love this company. Teresa

Ke
Review №39

The crew was on time went straight to work installing a complete AC . Old unit was removed all debre clean up and removed. We are very pleased with Dan, Nate and Josh work thanks .

Ma
Review №40

Hands down the BEST experience Ive ever had with ANYTHING. Our ac unit went out in the middle of the night, I was able to call around to a few different places all were nice people the next morning, but the receptionist at shanklin was so so kind and concerned. She asked me what time I needed them and made it work around my husband and my work schedules. Brandon came and had it fixed within 30 minutes. They accidentally overcharged us and they had called to let me know that we were getting refunded before I even had time to realise that they charged to much! I am absolutely floored with how amazing these people are. Never going anywhere else. 10/10 would DEFINITELY recommend!!

Ma
Review №41

Called today because my AC was not working. I talked to several companies that would not come out today. I was looking at their ratings and saw they had 4.9 stars with over 178 reviews. So I decided to give them a call. When I called they said it was not an issue coming out today to get it fixed.Jared came out and in about 10 minutes he knew the problem. It is just a capacitor he said and he had the part on his truck. Very professional and I would recommend them to anyone who is looking for a company they can trust. One part and it was fixed. I will always use them in the future.

Da
Review №42

George Hawthorn fixed our furnace today and was very professional about it. A very nice young man.

Ch
Review №43

Super work done by technician Dale. While doing routine cleaning he adjusted vents when I complained that for the past few seasons my house was colder in certain areas. After he was done the problem was fixed. Another company told me I needed a second furnace to accomplish what Dale did in only 30 mins. Also, phone operator Connie is super helpful and took a great deal of time to answer all of my questions. I HIGHLY RECOMMEND Shanklin!!!!

Na
Review №44

If you want customer service at its best, Shanklin is a great choice for HVAC work. Our a/c conked out on us just before some unusually hot weather, so I called. The appointment was scheduled for within 48 hours of my call and Dale, our technician, was actually early. We had him repair the a/c and inspect the furnace, but he went above and beyond to clean our air purifier filters, too! Excellent experience!

Jo
Review №45

The person that gave me the estimate was very officiant but just a little to high

St
Review №46

Shanklin was recommended to my family and I recommend them to anyone looking for professional, reasonable and quality work! The team of gentlemen that installed our furnace, AC and hot water heater surpassed our expectations. Scott walked us through converting from fuel oil to natural gas...so thankful! Taylor, the young lady who answers calls offers great customer service and follows through with promises! We couldnt be happier :)From start to finish, we were 100% satisfied!Keep up the great work and well see you for yearly servicing!Thank you so much from the Williams Family!

An
Review №47

Brian arrived at the time he said he would. Reviewed his notes from the office, politely introduced himself and proceeded to evaluate my furnace. He had a special camera to look for potential cracks deep inside the furnace just in case. There were non thankfully. The reason he was there was the one flame was burning lower than the others. He removed parts (pipes), cleaned them out completely (gas was blocked by spider webs and dust) and replaced. He fixed it. Tested for efficiency with a meter. The furnace was back to normal efficiency. Im very please with the whole experience. Honest, on-time, and great service. Rare in this field! I would recommend Shanklin H&C to anyone. Take advantage of there service saving plan too!

La
Review №48

Were very pleasant to speak to on the phone. Very informative and explained away all my concerns in regards to using my home warranty. Made me feel important and that I was a priority. Technician was friendly and professional. Definitely five star service.

Du
Review №49

My oil furnace stopped working this week (November 27, 2017). I called Shanklin at 6:30 am in the morning and by 9:30 am a technician named Brian was in my house fixing the furnace. I would recommend this company and Brian to others because he was up front with what was wrong with the furnace, told me the heat exchanger is past its prime ( good call on his part since I knew that already confirming they knew what they were talking about). He did a computer reading of my furnace for CO2 and this was the first time. This also confirmed that I had an inefficient and furnace in need of replacement. He did everything by the book and I think he sincerely likes his work (rare in todays world). What I liked is that he did not try to sell me on having gas run into my house but worked with me on estimates for a new oil furnace with a heat pump. Did not try to talk me into zone heating which I will consider but is several thousand dollars more. He was honest and upfront and professional. He even told me to swap out my high price allergen filters for the low cost ones since my furnace was not designed to pull air through the newer thicker filters putting undue stress on an already old 30 year furnace. The billing was detailed and fair. It was less than what I expected given the short notice. This is my first experience with Shanklin since the oil furnace maintenance business was sold to them from Campbell. Good company based on my experience and will stick with them.

Ra
Review №50

Very friendly and fast service from the start. a fan went out on our furnace. my wife is disabled. they fixed our furnace the next morning with a new motor. thank god it wasnt too cold out. thanks again shanklin

Ji
Review №51

Brian was on time, friendly and very knowledgeable about the equipment he was working on. Shanklin H&AC installed our furnace and have been performing annual cleaning and maintenance to keep the system running flawlessly throughout the cold Ohio winters. Just signed up for the AC maintenance program to have our twenty year old unit cleaned and serviced each spring. Hoping to keep it going for a few more years and will have Shanklin replace it when the time comes. All around great company!

Ka
Review №52

This is hands down the best contractor weve ever used for home improvements. They are on time, courteous, and professional.

an
Review №53

Excellent service all around. I work in the service to home industry and this company knocked the customer experience out of the park. Dispatcher was very professional and incredibly welcoming. Expressing gratitude for choosing Shanklin throughout the phone call. The technician was also professional. He was also informative and personable. I’d recommend Shanklin to my family and friends.

Ka
Review №54

I called Shanklin when my very old furnace quit working. Will arrived exactly on time and I watched as he checked over my unit. After agreeing that it was time for a new one, we sat down and found the furnace and air conditioner that worked best for me and my budget. I wasnt charged for this service call. 👍Mike and Dan arrived with my new furnace and air conditioner exactly on time and got busy. Dan installed the furnace while Mike installed the air conditioner. They worked together as a team and when they left, they thoroughly cleaned up all the old mess. (My special thanks to Mike for taking my fence apart to install the AC unit so I wouldnt have to remove my viburnum bush) Both were very friendly and courteous, and knew what they were doing.After 2 weeks, my furnace and AC are working perfectly, and I wish I had called them sooner. My new Rheem furnace puts out a gentle heat without that hot, dry air that my old furnace did, making it much more comfortable and easier to breathe with asthma.Will I call Shanklin Heating & Cooling again?YOU BET I WILL!!

We
Review №55

We have used Shanklin Heating and Air Conditioning for 4 years since we bought our current house. Would never call anyone else. They do amazing work very reasonably priced and the technicians are awesome. It was nice seeing Brian again this year always feel comfortable with him in the house. Love the service plans see you again next year Brian and Shanklin Heating and Air Conditioning

Jo
Review №56

William was great. He was professional and informative. I liked that he didnt treat me like I knew nothing. He explained everything without being condescending. I will definitely recommend them to everyone.

Mi
Review №57

First class, knowledgeable, and right on time. They do not give 4 hour windows where you have to take half a day off. They give a 1 hour window and my guy is always early or right on time. Their service club for $160 to get seasonal check ups is worth every dollar as my guy found a small defect in my furnace and was able to correct it on the spot rather than allow it to get worse and significantly damage the furnace. They come in clean and professional looking. They speak with confidence and knowledge that gives me confidence in their ability to provide the level of service my home needs.

Ma
Review №58

Second visit from Shanklin and I must say they do a terrific job. From email reminders to great technicians to complete and affordable service, they have nailed it! Great job, great company...

Ch
Review №59

Five stars! They were very polite and professional. As soon as they entered my home they properly identified themselves, put on their shoe covers and explained everything they were doing in great detail. I will definitely call them for all of my heating and air conditioning needs.

Ka
Review №60

These people are amazing and came to my rescue fast.

Au
Review №61

Great service! They were able to come out to my place same-day and took care of my issue quickly. The technician was very knowledgeable and friendly, and really helped me fix the problem in a cost effective manner. Thank you Will, Connie, and Taylor for all your help!

Mi
Review №62

I have been a customer of Shanklin Heating and Air Conditioning for many years. They service and repair my personal home along with several rental properties that I own. They are always on time and courteous. They always do quality work and when theyre done I am confident that the work was done right. I am a very satisfied customer and will continue to be a customer of Shanklin Heating and Air Conditioning for years to come.

Mi
Review №63

I called on a Friday afternoon because my furnace was blowing cold air. Brian was at my home within 20 minutes of my initial call. He spent over an hour checking the furnace, the thermostat settings and ultimately finding the issue. Brian was extremely helpful and willing to answer my questions. Best call I made.

El
Review №64

Love that the reminder text, on the day of service, includes a photo of the worker that I should expect at my door and a little info about them. Great customer service, friendly and knowledgeable. Highly recommend!

Ri
Review №65

I have been trusting Shanklin to service my central A/C system since they installed it years ago. You can count on them for timely appointments when you call for service, and they ALWAYS show up within the time frame promised. I have had the joy of dealing with on of their technicians, Brian Easterling. Brian is always professional and courteous! Brian and the staff make my annual inspection a breeze, and they perform at a fair price! Call them yourself and see!

Ba
Review №66

Brian E. from Shanklin Heating and Air Conditioning was extremely knowledgeable, friendly, polite and on time. He called ahead to let us know of his arrival time. He was very thorough, detecting and fixing multiple problems with our furnaces, gas fireplace and gas garage heater. I will ask for him for all future visits. He was outstanding. Thanks Brian!

Ke
Review №67

Dale came to inspect my central air unit. He checked all systems and filters, etc. He was very prompt and courteous. Since I am a member of savings club, there was no charge for service. I inquired about duct cleaning and Dale called the office to ensure I would be eligible for 15% discount and scheduled this service timely. Great job!

Ke
Review №68

Brian came to our home today to check the furnace before winter. He was on time, efficient and answered my questions. Weve been using Shanklin since we bought our home and have had nothing but quality work done and great customer service. Wonderful people and wonderful company!

Pa
Review №69

Dale T. was on time. Very friendly,very professional and helpful. Did the checkup and explained the new contracts and was willing to answer all my questions. Ive had Shanklin put my heat pump years ago and always had good service. I recommended them to several people.

Mo
Review №70

Had a great experience. He was very polite. It was so hot outside and he did all the work with a smile. Did not try to sell anything checked the system and said it was running very well and we did not need anything. Total shock. So used to vendors still trying to sell things you dont need. Great tech and great company!

Ke
Review №71

Dale arrived on time, was very professional, knowledgeable, and polite. The yearly maintenance plan was explained completely. I have always been happy with the service Shanklin provides, and this visit was no different. Looking forward to a cool and worry-free summer!

Ma
Review №72

It’s becoming harder and harder to find a company you can trust, but I can highly recommend Shanklin Heating & A/C. I was very impressed with Brian’s knowledge and workmanship. He did a great job servicing my heat pump as well as providing advice on how to operate it with maximum efficiency.Thanks.MS

Ch
Review №73

William B. provided great service. Fast, personable, and willing to take the time to explain answers to my questions to the fullest!Will be a Shanklin customer for life after this first experience.

MW
Review №74

Dale was on time and very knowledgeable about my heat pump. He answered all my questions and took the time to explain what was going on. I have used Shanklin for years and will continue to put my trust in their team !

Sp
Review №75

Service was great and quick! We were hearing a rattle when the heat would kick on and our technician, Brian, advised that it is nothing serious and didnt recommend having anything replaced over this small noise. Also, we didnt have to wait around all day, and in fact they called and asked if they were able to arrive 30 minutes early.

Ka
Review №76

I have had Shanklin out for my furnace and my air. This time the tech was just as friendly and knowledgeable as the last time. I like that they inform me and explain the problem and give me possible solutions without the high-pressure sales . They are a professional top notch company. The little shoe covers were really not necessary for my house though. Lol

Ta
Review №77

Our AC stopped working in the 90 degree heat and I was referred to Shanklin Heating and Air Conditioning by A friend. We found out our circuit board was bad and it would effect the furnace too. Dale T was very helpful with explaining the advantages and disadvantages of replacing the circuit board VS. replacing the whole furnace since it was 23 years old. We decided to replace the whole furnace Since we were planning on it in the next few years. The installation was fast and the 2 installers were very nice. We now have working air and heat again.

ch
Review №78

Had issues with my heating. Looked up google. Shanklin had the best reviews. Called and left a voice mail. They called back in 5 min. set up a time within the hour. Scott showed up. Very professional. Did the needed work to get my heating up and running. Suggested maintainance plans which was good. Would recommend their services.

Di
Review №79

William B came and checked our air conditioning unit today .He was very professional and helpful. I was very pleased with him and will recommend Shani Heating and air conditioning to all my friends and family.6-12-2017. DIANE BOOTH

An
Review №80

Staff was friendly and communicated everything very clearly. Very professional and on time. Billing done electronically, which made it easy to pay. Highly recommended

Ja
Review №81

Outstanding service. The service tech was knowledgeable and was able to pinpoint the problem within minutes. Upon the repair he started the furnace. He then checked the flue and immediately noticed the exhaust was backing up into the house. He told me to wait until he went out to the truck. After 5 or so minutes he returned and showed me pictures he took of my chimney stack and it showed a birds nest inside of it. Words could not have expressed how grateful I was. I have grandchildren living with me and he uncovered a potentially lethal threat to their lives. He didnt have to do this check, he could of left and I would have considered the job done. Thank you Shanklin and Thank you Dale Im forever grateful to you.

Be
Review №82

Called to have a technician come and look at our A/C unit that wasnt cooling adequately and in the mean time realized out hot water tank was leaking! Everyone from the girls that answered the phone, especially Taylor, to the technician at Shanklin was so helpful and made a very stressful experience easy!! Thanks again to William B. for being honest with all our options and helping us navigate this situation!!

Ta
Review №83

William Brison was on time, polite and efficient. He text me to let me know he was on his way. What was really nice there is a picture of William along with the text. I would recommend Shanklin Heating and Air Conditioning.

My
Review №84

I was very happy with the customer service I received from Shanklin Heating. From the initial call for service to the actual installation of my new furnace everybody was prompt and friendly. I would recommend Shanklin to everybody. Thank you Brian, Matt Ousley, Ricky, Brandon, and Taylor!!!

Un
Review №85

It is that season again. Season for furnace check up. I have been a regular subscriber for seasonal check up program. This time I added the water heater flush out. The friendly man Brian visited again. Got it done. Fellows this service is easy to enroll in. Cost is reasonable. Scheduling is convenient. Times are flexible. Ladies no worries for you. Shoes are covered. No mess after service call. Questions get answered and discounts on replacement parts. Filters get changed and or cleaned. My pets like Mr. Brian also. Shanklin service programs gives piece of mind and is kind to wallet. Shanklin is just a telephone or cell phone call away. Plus, appreciation picnic is something to look forward too.

Ju
Review №86

Called Shanklin to come and service our furnace before winter hits. Whoever we spoke to during our call, was very nice and helpful. She asked when was a good day and told us the name of the technician that would be coming. We were given a 2 hour time frame. Dale showed up promptly, serviced our furnace and was gone within an hour. No mess to clean up! We will be calling them in the future! Thanks SHANKLIN!

DS
Review №87

Very knowledgeable and helpful. We moved into an older home with a fuel oil furnace. The technician was very informative and checked everything over and explained everything. Also, gave me options for upgrading in the future due to the age of the unit.

Ji
Review №88

The staff at Shanklin are so professional and personable. You dont see this kind of service from businesses too much anymore today. Very refreshing!

Al
Review №89

Brian did a Great job and was very thorough during the inspection! We have been a Shanklin customer since 1995 and we are still very pleased with our service!!! Thank you!!

Ka
Review №90

Recently we needed to replace our air conditioner. Our heating systems were 40 years outdated, so we decided to have everything replaced at the same time. Shanklin handled the whole process in a very timely and professional manner. They ran into several unforeseen snags when taking out our old systems, however they handled everything smoothly and without complaints. They were helpful in explaining what they were doing along the way and after they were done. We are so pleased and will continue to use them in the future!

Mi
Review №91

I have used Shanklin Heating, Air Conditioning for the last 3 years. They are so easy to work with and I love their maintenance plan. Brian was out today for my fall / winter service and was on time and answered all of my questions. Super company and great employees.

St
Review №92

Brian E. provided fantastic service. He called ahead, was prompt and on time. He was very professional and neat. He made sure that we had no questions, concerns or problems with our systems. Thanks Brian.

ju
Review №93

We could not be happier with Scott C and Taryn and Shanklin Heating. Scott was very nice and very helpful. He knew what he was doing. Also, I had a question and had to call office, well Taryn gave Scott message and he called back within 5 minutes. You all do a great job. We have been using Shanklin for the past 15 years and would never change.Thank you,Judy and Eddie Degordon

Pa
Review №94

Brian was actually about 1 hr early for the appt. very thoughtful and answered all our questions. I HIGHLY recommend him

Pa
Review №95

Have had Shanklin for years to service our furnace and air conditioning, very friendly and helpful. Had Dale out this morning to check furnace before turning it on and was very friendly. Thank you Dale for getting rid of the spiders that made a home over the summer. I dont do spiders!!! See you in the spring.

Ja
Review №96

I started using Shanklin last winter when my furnace was not igniting. They were referred to me by a friend. I was impressed by how quickly that they were able to fit me into their schedule. I was equally impressed with the technician who came to fix my heater. Brian was very helpful, fixed the igniter, and told me how to save money on my filters. I purchased their annual plan to include checking my air conditioning in the spring and providing a discount on parts. Shanklin called me in the spring and reminded me that they wanted to schedule a time to check my air conditioning unit. The service call was free because I purchased the plan. Brian came back to my house checked it, fixed a little wire on the outside and didnt charge me for that...wow!!! I liked the fact that they fixed a problem and did not try to make me spend money replacing anything. I will remain a loyal customer.JB

S
Review №97

Great service! Highly recommended for allyour heating and cooling services.-A second service call a week later on a second property, good service, but dinged me bigtime for the second time on the same part. I dont mind paying my far share, but 900% markup on a $12 part? Getting a little greedy my friends. Rating down graded to a 2. I look forward to a reply.

Sc
Review №98

Brian Easterling from Shanklin is the best. I have an older house with a boiler system and its few and far between where you can find an HVAC specialist who really knows their stuff when it comes to these older systems. Brian is a true professional and a great guy to have working or any type of heating or air conditioning system. These guys are the best!!!!!

ap
Review №99

Brian was pleasant,punctual, and professional. He took the time to explain the Savings Club and answered my questions. He should be considered a valuable employee.

Ma
Review №100

Very pleased with our service call. They sent us a text with a picture of our serviceman when he was on his way. Would highly recommend Shanklin.

Information
59 Photos
100 Comments
4.9 Rating
  • Address:3542 Lincoln Way E, Massillon, OH 44646, United States
  • Site:http://shanklinheatingandcooling.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB%20Listing
  • Phone:+1 330-818-2630
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Air duct cleaning service
  • Furnace repair service
  • Heating contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:12am–11:59pm
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Offerings
  • Repair services:Yes
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