Luis & Chris done an amazing job, very nice, helpful, friendly, & courteous. They not only helped me & got what I needed, they also checked a couple of extra things. I will definitely give them my future business & highly recommend them!!

We had trouble with a rental car. Lots of trouble with Thrifty. Firestone took care of us. They may or may not get paid through Thrifty but they was more in tune to get us back on the road as soon as possible. Christopher and Luis were a lot of help and we just loved them. Thanks to them we were back on the road in no time. Went down the road from them and experienced the most beautiful Court House. Marshall was a very nice town. Even withal thetrouble with the car..

It is always nerve racking having a student off at college. Luis took great care of our students car, at a phenomenal price, when her AC went out in the heat of summer. Thanks Guys!

Lewis was absolutely spectacular. There wasnt a technician available but he still took out the time to test my battery and alternator. I thought I was going to have to spend srveral hubdred dollars for service. There was no charge. He identified the problem, and I was back on the road in 15 minutes or less!!! Gr job! Excellent customer service!

Just went in to see if they could line up some new lights I had put . In...man did i get some amazing customer service ...will definitely be back ..dont have much to fix right now but I will be calling and setting up an alignment ..thank you Michael for your great customer service. P

Nice people and great service!

I just got myself a car last month and decided to take my car to Firestone to get a oil change and new tires. When I went there Justin the store manager in Marshall Texas was nicest guy that I’d met. He’d took his time and answer all my question that needed answer and told me how long it will take for him to get to my car. So waited in the waiting area until it was time for him to get to my car and when he did he took his time and thoroughly inspected my car, change oil and etc. When he got finished he told me he didn’t have the kind tires that I have on my car in stock but he told me that he had to order them and he will call me when they get deliver to store in which he did. Also he gave me a heads up about my battery that it was still good since I can still crank up the car without hesitation but soon I will going to need buy another one and he didn’t try to force me to buy battery like other mechanics do just make a quick buck. When it’s time for another oil change or when my inspection sticker is up I will be returning my car back to him.

I went in to have a heater core line replaced. And all they did was to cut the end of the hose that was leaking. And then they just slipped it back on and put a cclamp on it. I wanting a new line. They said the line would cost more from the dealer. Which is true. But Ive already priced the line at Autozone for $45.00. They just made an easy $136.00 for not replacing it with a new line. Firestone is very shady. In the pictures below, its the line next to the oil and transmission oil dipstick. Please dont get car repaired there.

Great timely service.

Decent enough facility. Staff was friendly and same knowledgeable about cars and repairs. However price for repairs, especially for labor costs was extremely high.

I made an appointment for 1:00 Friday. When I got there I was told no one was available and sorry. Probably shouldnt use an online booking system if you dont honor appointments.Also, if anyone cares, there is no possibility of social distancing if youre going to wait in the waiting area.

Wonder experience. Quick to get us in and helped us understand what needed to be done. I highly recommend it and will be back in the future!

We needed a valve stem replaced on our horse trailer. We called ahead of time and we were told they would be able to do it. When we arrived they said they would not replace the valve stem because they would be held liable for the tire. These are brand new tires. They are not responsible for them.

Had a flat tire that needed repairs. The manager got right on it and had it fixed in about 20 minutes. Great service.

Excellent work. Quick and easy.

The manager, Justin Hecox, was not very friendly at all. I made myself some coffee on their Keurig machine, there was only 1 styrofoam cup. I chose the middle size cup as I usually do and the coffee ended up filling it up to the rim. I tried to gently pick it up attempting to empty some out and it spilled onto my hand burning me. I asked him for some paper towels and he chewed me out, stating I shouldve only chose the small size, never ask me if my hand was alright. He should not be in a job that deals with customers. Period.

Great place and great customer service! Juston Hecox is wonderful...

This place makes themselves foolish. A 3hr oil change, with no customers. I have to address someone to have any customer service. And the store manager, Justin Hecox, can manage absolutely nothing. Can’t manage customer care. Can’t manage a phone call. Can’t manage his employees. Can’t manage his appearance.A poor branding on Firestone’s company.

Great service. Got a good price on new set of tires.

Ask for Mike. Hes the best ever!! He will take such good care of you.

I arrived at 8:30 for an alignment. All the spots in the parking lot and garage were full. Upon check in, I was told it would be awhile since it was busy. I asked how long and he refused to commit to a time. I sat outside and watched them pull a truck into the alignment spot and park it. I continued waiting for 2 hours watching everyone else leave while the truck ahead was untouched. I checked again and was told its one truck ahead of you, were moving as fast as we can. Again he refused to commit to a time. I waited another hour until someone came in asking about their trucks alignment. Then they started on the one ahead of mine. Apparently they dropped it off that morning and Firestone decided to prioritize the customers who waited on site until they returned (at my expense). After a total of 4 hours of waiting, they finally got to mine. I dont appreciate getting the run around. Dont go here if you want your time respected.

Called them 10 minutes before closing with a tire leaking. I had to drive to Dallas the next day, so was urgent to get tire fixed. The guy waited after closing time for me to get there. They were able to patch my tire up and send me on my way. Thank you

Went In for 4 new trailer tires and they got right on it. Didnt have to wait.

Best place to get your car or truck repaired in Marshall TX

I went in for brake service and they were able to take care of my vehicle immediately.

Rating 1 star because it wont let me rate 0. Had my wife take our daily driver here for an alignment, and i was expecting her to be there about an hour and spend maybe 70 bucks. Nope 20 minutes and 104 dollars later my car still pulls to the left tire pressure is good ball joints good tie rods not cracked. Dude tells my wife oh your tires are fine everythings in specs. (Anyone who has done/recieved an alignment it takes about 45-65min) When she asked for a refund because the job obviously wasnt done. He gave her the refund and said that it wouldnt matter who we took it to if the tires are the problem. TAKE YOUR VEHICLE TO WRAYS AUTO BESIDE NAPA. Got there and found it an alignment was 54.99 and they also where able to find a serious issue underlying the pull left. The belt in my driver side tire was splitting and firestone was just gonna let me go on about my day ripping me off and trying to kill someone. This place is greedy and basically takes advantage of any sorry sap that goes in. I will never do anything with any firestone again.

Great service was in and out in about hour and half had to have 2 flats fixed on truck and trailer..

Hard working people. Went out of their way to get our car fixed in a timely manner.

They got me in and out very quickly while I was traveling between Houston and Little Rock and had a flat tire awesome service awesome people!

Customer service here is fantastic. Coupled with good quality work makes for a great place to have auto work done.

Mike the service manager and Moses the technician provide excellent and cheerful customer service.

Very nice and honest place to do business with.

I am happy with the service I received at firestone on highway 59 Marshall Tx friendly people I was in and out quickly will be going back again

Absolutely satisfying stay there, very clean, fast and professional, one of the best firestone I been In america.

These people have always done right by me. Their prices are pretty much in line with everyone else better on some.

I had a blowout on my way to Tyler. I recieved quick service ..thanks so much !!

Friendly and helpful fast

Very rude! I understand if yall are busy and booked up but dont be rude about it !

After getting brake services, new pads & rotors. Rear of vehicle making loud tapping sound and shimmering. Many trips back to Firestone with no results. Told to leave it all day for them to research it. Was told they replaced the caliper when they only replaced the caliper pins for no apparent reason. Problem got worse. Mgr was shocked that they couldn’t find the problem. Was then told to leave it with them so they could research it. Not spending another whole day off to sit there while they scratch their heads. Took it to main competitor in Longview. Problem was noticed immediately. Screws in rotor placed in wrong holes causing them to be raised rather than sunk or at least flush. That caused the tapping noise. Caliper that was supposedly replaced brand new was placed on pads incorrectly resulting in the caliper piston to be damaged as if you would try to take a drill to it. The new rotors, one shimmies causing an imbalance when braking resulting in uneven wear on brake pads. I got to know these people and felt that I could trust them. It was much more convenient to go there than to drive to Longview, but it cost me way too much. Saving money in Longview without the laundry list of things that need to be replaced. I’ll further review the competitor in a different review post. Sorry I had to change my review to this, but I can no longer trust them.

Cool enough to let us use their wifi

Good service

I always get my tires from them. Every two to three years.

Takes 2 hours to get your car inspected. Manger is rude go anywhere but here.

FANTASTIC!!!

Customer service is horrible!

Nice shop for your car.

They didnt have my tire size but managed to get one the same day! Then put the tire on in record time for my next appointment

I made an appiontment for 12:30pm, and took my car in for an oil change and to check the brakes. After 2 and a half hours, i was told that I needed some expensive auto work totaling close to $600. When I took it to another Auto Place, I was told I needed a cheap hose replacement which cost me less than $100. Im sorry, but I will not be coming back here again...

Even tho it took 3 hours to get done,they were super busy,needed more help.

Repaired flat no problem

Their prices are extremely too high! Why would I pay $539.00 for a job that others are charging $350.00 for?

Friendly helpful people!

Do not go.......

Very helpful

Great service!!!!

Wonderful service

In general, an elderly man is very kind, he attends very well and does his job well.