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The FIX - Solomon Pond Mall
601 Donald Lynch Blvd, Marlborough, MA 01752, United States
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The FIX - Solomon Pond Mall

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Mi
Review №1

My family and I have been coming to this store for years for our cellphone repairs. Sam has been more than helpful to us and always provides high quality work when we go see him. I highly recommend them for all your mobile repair needs as they always have the best prices and high quality work.

jo
Review №2

This place is the Best!!. These guys go far and beyond to find the problem. I brought in my HP Laptop here to get the screen repaired. Me being a student and could not afford a new laptop, The fix was the cheapest around and they threw in a student discount for me and did a great job so happy with my experience here. Would highly recommend this place.

He
Review №3

Best place to get all you need for your phone.

le
Review №4

Great customer service!! Got my phone fixed in under 20 minutes. If I ever break my phone again I’ll bring it there lol. Thanks

Ch
Review №5

I went to this store once before and was satisfied. I went back a few years later and NEVER AGAIN! I was satisfied with the service so I thought. I went pretty close to closing time and I asked sorry it is late but can you fix my cracked screen I will be traveling and need it fixed. He was happy to do it. After about 10 minutes it was completed and I was thrilled for not having to wait. I bought a glass protector as well and give him a generous tip. While on vacation the next day my phone wasn’t closed completely and I had to push the phone shut so the seams on the side closed, and moved on with my day. After a few days the glass protection was not staying on the glass and I would secure it again and move it with my phone case. It finally came off and my screen was cracked in the exact locations I had to close my actual phone. I went back to the store about a month later (there is a three month warranty). Talked to probably the son and I have never been so disrespected- they automatically assumed it was from physical damaged and claimed I did it. I told them about the rush job and would have been in sooner if I knew that my screen was broken due to the me fixing the problem they caused. He called me some names and liar and that it was my problem that I went away, not his. He offered me $10 off to replace it and I said it was under warranty and he said not for physical damage. I said his colleague didn’t put my phone back together correctly and I have a warranty. After about 5 minutes of going back and forth I left angry and frustrated and called corporate. They also were very rude after I explained the situation and said our policy states physical damage over and over - regardless that they didn’t fix my phone and caused more damaged and now I need to pay to get it fix again. I went to apple to make sure further damaged was done. They broke my phone and not taking any responsibility. I have contacted the BBB. The money is a moot point now. I don’t expect a company to treat customers this way for shoddy work. I would go somewhere else don’t risk the chance with your phone.

Im
Review №6

I went and got my screen fixed and after I got my phone back face id doesn’t work anymore before they touched my phone it worked even with my screen cracked I call and they say nothing really very disappointed and pissedboff with this

Rj
Review №7

I always have a great experience anytime I need to visit the Fix at the mall in Marlborough. They repair screens perfectly and are always fair and professional. Thanks for everything!! I recommend this spot to anyone who needs to repair their screen!

Jo
Review №8

Bad Servicethe technician only fooled me with the screen and never repaired the phone and did not want to return my money

Mo
Review №9

I like the guy and I like the price and service. However you get what you pay for. I had my screen replaced and it does comes off like it had not been glued down. The digitizer responding to clicks at locations other than where it was clicked. 🤷‍♂️

ki
Review №10

I highly recommend The Fix!!I was told by a few friends to go there and I was beyond satisfied, the gentleman was extremely polite amazingly efficient and unbelievably affordable !

De
Review №11

I kept getting this “GPS not found” error on my iPhone 6. I couldn’t use Waze or Maps and it was driving me nuts.r I bought a couple of cheap parts on amazon (GPS signal antenna) & Gokhan was able to fix my phone in like 30-40 mins. Works perfect now! Reasonable price too. Thanks so much Gokhan!

Da
Review №12

Great costumer service and communication skills.

Se
Review №13

I came into the store with my friend earlier today. He was having issues with his new iPhone 7, it kept crashing and was having problem with the audio (insert lack of aux port joke here). After just a 10 minute wait, we got to meet up with one of the friendliest Genius techs ever. I mean seriously, the guy was one of the friendliest, most down to Earth, and professional individuals Ive ever had the privilege to meet. It was the best customer service I have ever received and I wasnt even the customer. It made me, a long time and staunch android supporter, literally consider getting an iPhone just because of how excellent the technician was. 10/10 recommend this place and would definitely recommend asking for Bryan if hes still around by the time you read this. And again thanks a lot to them.

Bi
Review №14

So I broke the screen on my tablet. I first went to Best Buy they were not able to help me but they suggested I go to The Fix. I did and the owner was in and he was very honest. He said it would cost just as much to fix it as it would to buy a new one. I asked if I could put a protective screen on and he said I could give it a try. I let him know I was afraid to do it myself. He told me to bring it back when I got the screen. I did and he didnt even hesitate to do the work. When I tried to pay him for it he refused to take any money. I would say that in this day and age this is the kind of person I want to be dealing with. Professional, honest, kind, true to his word.So of course he will always get my business from now on.Sandi

Ju
Review №15

Great prices on cases and glass protectors!!

Sh
Review №16

The best place to fix your phone and tablets. Very fast and efficient service. The guy named Sam that fixed my iPhone sxmax was really friendly and polite. I had a great experience with this store I definitely recommend it to everyone.

Ly
Review №17

On 1/14/19, I brought my damaged iPhone 8+ in for screen replacement. WORST decision ever. It was obvious that either the installer was an amateur or, more likely, the glass was junk. I immediately noticed the scrolling was jumpy and not smooth, and hyper sensitive, opening links I never meant to open. Within 24 hours, my entire screen went black. And adding insult to injury, it negated my Apple warranty. $800 later at the Apple store, for the entire Patriots game, I left Apple because I needed a new phone! THE WORST! Spend the money and go to Apple. Its worth it. I would NEVER recommend this store.

Ko
Review №18

The fix is the best place to get your phone screen replaced. I have tried other places and their screen next last long but the FIX does a good job and guys super quick. I give them 5 stars all day everyday!

st
Review №19

Smashed my phone and bent it. They fixed it within 15 minutes cause it was an emergency. Fast. Effective. Efficient and professional. Two thumbs up

Ja
Review №20

Sammy and Gokhan went way beyond the call of duty on my phone repair... if you need it fixed fast and properly Im telling now there is no where else to go.Jay

Ka
Review №21

Great place and prices.

Be
Review №22

This place is great! The technician was very helpful and fast fixing my device! 👍🏽

Tu
Review №23

IPhone 6s glass was replaced and was able to also fix the sensor for free and gave me a temper glass. Everything is working great and phone looks new. Thanks so much.

He
Review №24

Fixed my phone great job.

Sa
Review №25

Had a great experience, buy and send people here al the time ! Owner is great and definitely can’t beat these prices 🙂

Ha
Review №26

Cool vibe, great beer and friendly staff. Hillary was awesome!!

Jo
Review №27

Always welcoming and patient....I am an older adult. No question goes unanswered and always in a respectful way . I am so grateful that the store is close to home. Workshops are wonderfully helpful.Staff super!

AR
Review №28

Very good they fixed my phone wonderfully. The man was very nice and there seems to be no problems

Ch
Review №29

Sam fixed my Iphone ! Excellent work, fast, great price, feels like a brand new cellphone . I definitely highly recommend The Fix Solution in Solomon Pond Mall .

El
Review №30

Great service, very happy with my repair.

Ed
Review №31

Great job! Helped me and my son with our screen protectors.

Em
Review №32

Great customer service on the phone, and upfront about what the process of the repair is. Thanks!

Ja
Review №33

This guy I awesome very nice and polite in 20 mins my phone was fixed, I was very satisfied with my phone, hopefully I wouldn’t have to go back but if my glass breaks again I’m going to him

Ch
Review №34

Awesome service! Gokhan fixed my phone in only 20 mins! They also have the cutest cases definitely coming back if I have any phone screen issues.

Ne
Review №35

Great prices. Staff @ the fix was very friendlyThere were a lot of options for accessories for phones. I had been looking for a screen protector for my Samsung note 8..... got one here!

An
Review №36

Friendly staff. Had to wait a bit even on a pretty dead (for the mall anyways) Monday night. I didnt really grill them just wanted to try on the watches and they were very helpful in that respect.

Ga
Review №37

Explained well. Repaired too good. Good warranty

Sa
Review №38

Great guys! Awesome shop and very fast and professional! Will be sending my friends here!

Ti
Review №39

Perfect application of screen protector. Really fast

Em
Review №40

It was my first time ordering through The fix and it was very cheap and reliable. Very cute items especially cases!

Ma
Review №41

Fixed my sons iPad here, very happy with the work and service. Highly recommend these guys.

Wi
Review №42

Excellent. Very fast service. Don’t go downstairs to “talk N Fix”.Highly recommend this place.

Ka
Review №43

Amazing service. Tbe technician was very knowledgeable and did the screen repair in under 20 mins. Extremely happy with the service.!

Ya
Review №44

Quite an experience. Technical competent reps fast repairs in iPhone. Friendly clean and excellent customer service. Thanks a lot guys!!! :)

Va
Review №45

Super fast and great work. iPad looks brand new after a severely cracked screen.

Ka
Review №46

They repaired my phone really quickly and they were very sweet! They had great products check them out!

Ch
Review №47

Great and quick service. Great prices!

Ga
Review №48

Great store fixed my camera, phone screen in 20 mins. Would recommend

No
Review №49

The service was good and was a very fast fix I would recommend.

Ea
Review №50

Bad customer service, badly installed, forced me to replace my uncracked screen at a reputable retailer. Walked away wishing I had my cracked screen / fully functioning phone back.

Si
Review №51

It’s a great place, They fix everything even if you don’t ask them to!

Ap
Review №52

Great price!! Super service!! Nice owner! Highly recommended!

Ba
Review №53

Fantastic and quick service. Employees were extremely helpful and professional

Mi
Review №54

I’d give him 0 stars if I could. Brought my phone here because it wouldn’t charge. He replaced the charger port and it still wouldn’t charge. He said it would cost me $20 to be put back to the original for the labor. He swore at me and got combative when I disagreed, in a frustrated manner, that I should pay anything for not having my phone fixed. Don’t give him your business

Mi
Review №55

Fantastic and friendly service! Definitely would come back to this store!

Ge
Review №56

The fix Solomon pond mall they are really good to fix your phone iPads and so anything try them to see thanks you

Bo
Review №57

Great job all the time! Quick and easy..thanks guys :-)

Am
Review №58

Speedy service + great prices for cases & screen protectors.

Al
Review №59

Very professional service. Quick and reliable.

Jo
Review №60

Fast good quality service

Ro
Review №61

Great service. Quick and easy

al
Review №62

They are so fast and for the price its definitely worth it

Ro
Review №63

Great work! Good as new

Ev
Review №64

Incorrectly installed the replacement glass, leaving the camera useless. The guy handled the situation very unprofessionally, and was rude. Find a more reputable repair shop.

Ki
Review №65

Saved me a lot of aggravation with prompt service and a job well done !!! highly recommend !

Ka
Review №66

Quick and professional. Really good service

Ey
Review №67

Customer Service is very good. Fast and friendly.

Ja
Review №68

Great service and people! Definitely will be back again when I break my phone!

Ma
Review №69

Great service and great prices!

Jm
Review №70

Excellent job, and good price for fix my honor 8 screen. Thanks .

Ra
Review №71

Extremely Fast. You will be very happy with the end result.

J
Review №72

Great place . Cheap easy fix . No waiting . Go here

Ja
Review №73

They gave me a good price

Ya
Review №74

My phone was repaired very quickly, good price.Thanks.

Vi
Review №75

The place so nice and people take care very good

Ve
Review №76

Great service and best price

Ji
Review №77

Does not want your business. Ridiculous over priced quote and ignores you upon entering the store and waiting at the counter. Dont waste your time

Da
Review №78

Very solid and fast. well thanks

Lu
Review №79

Loved the costumer service will definitely come back for further problems

Si
Review №80

Good prices awesom deals

So
Review №81

Great customer service and done in great time!

MU
Review №82

Very great service, fast and friendly workers !

Je
Review №83

Cheap, fast . Does the job . Go here

Ma
Review №84

Good customer service and attention to detail

St
Review №85

The store keeper was so helpful and respectful

Ma
Review №86

The owner very nice and good.

Br
Review №87

They did not have my screen

Ke
Review №88

Great service, and professional speeds, much appreciated.

Ma
Review №89

Great experience

Cl
Review №90

Thank

Ma
Review №91

Amazing, great products.

H
Review №92

Very nice service

Ni
Review №93

Good store!

Me
Review №94

Good service

Nu
Review №95

Best and Fast

Vu
Review №96

They are the best

Ty
Review №97

Too expensive

ja
Review №98

Fast fix

Information
34 Photos
98 Comments
4.6 Rating
  • Address:601 Donald Lynch Blvd, Marlborough, MA 01752, United States
  • Site:https://thefixsolutions.com/solomon-pond-mall/
  • Phone:+1 774-424-8688
Categories
  • Computer repair service
  • Cell phone accessory store
  • Phone repair service
  • Electronics repair shop
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:11am–7pm
  • Tuesday:11am–7pm
  • Wednesday:11am–7pm
  • Thursday:11am–7pm
  • Friday:12–6pm
  • Saturday:11am–7pm
  • Sunday:11am–7pm
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