Worst, slowest service I have ever received. I only took my computer here because my normal repair place is closed. I understand they are probably busy, but my machine only needed to be wiped and have Windows reinstalled, and they kept it for nearly a week without providing any updates. Every time I called, the phone rang for minutes, and when someone finally answered, they just took my number for someone to call me back, which never happened. Completely unprofessional and irresponsible. Take your electronics anywhere else.

I had an excellent experience here. There was no wait, no charge. The agent was very friendly and got the problem figured out after a few tests. Went in for a dead battery and it ended up being the charger was dead. It was the right diagnosis because I bought a new charger and my computer is always ready to go. Cant speak highly enough of our agent. We did go mid afternoon and the experience was not a nightmare like I dreaded before I got there. He also went out of his way to let me know the charger could be returned if that did not end up being the cause. Very nice guy!

Continue to be impressed with the quality of Service at Best Buy. Be it my laptop or my DSLR camera, they know what they are talking about.If the person I ask isnt the most knowledgeable on the product, they redirect you to the person who is.