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Castrol Premium Lube Express Marietta
3418 Canton Rd, Marietta, GA 30066, United States
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Castrol Premium Lube Express Marietta

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Ho
Review №1

They get the job done nothing else to say really besides a couple times they didnt have fluids and didnt let me know and just said they filled it instead of putting an i.o.u or something to get me back. I also had one time where they recommended I get something done but the next oil place I went to had said it didnt even need it, which bumped off a good bit of my trust for it, which sucks because I thoroughly enjoy how close it is to home and how quick they get it done. Its hard now a days to find reliable trustworthy mechanics unless you actually know someone or have a friends friend hook you up.

Be
Review №2

When I lived in the area, I always went here and always the best service. Since moving to Minnesota 3 years ago, we always get an oil change when we visit 2 times a year in Georgia when we visit and still the best service around. Highly recommend if you need something same day or friendly service. No matter who is working, it’s the best service.

An
Review №3

I was impressed with the courtesy, professionalism, & speed.with the oil changeI will definitely be back.

To
Review №4

Taylor and Rasheed were spot on and worked cleanly and efficiently. They had me out in a timely manner and did a great job!

Ki
Review №5

I like going to this little place for one its not so busy that I have to wait an hour to be waited on and they simply get the job done without a hassle. They dont pressure me to get addtl services, but they have recommended things as needed. They are professional and kind. I trust that they do what is needed and done right.

Mi
Review №6

That was the best oil change Ive had in my life. They were friendly, fast and very informative. Ill be going back with every future oil change.

M
Review №7

Excellent zippy service! They were out of the specific oil filter for my vehicle but one of the servicemen ran over and grabbed one down at the auto parts place down the street. Didnt even add any time to it! You can sign up for emails to get $10 off or seasonal promotions. They topped off my liquids which was great since I was out of windshield wiper fluid. Very quick, respectful and gentlemanly service with nice big TV there to watch for entertainment. I was there a total of about 20 minutes even with the filter run. Free wifi! They even give you a nice sticker on your drivers side front inside window to help remind you for your next appointment.

Sa
Review №8

Amazing staff here at Canton Rd Location. They were Fast and very thorough to check through everything and let you know if theres something thats needs your attention and offer options of what needs done in your next visit. They also check in with you before extra charges added.

Ja
Review №9

Such a great experience, quick and friendly service! I loved that 2 mechanics were able to tag team my vehicle and get me in an out. They up sold the correct things they could foresee me needing and seamlessly took care of the upgrades!

Ma
Review №10

Was advised by an auto parts store to go to Castrol to replace a headlight bulb. Was expecting to pay a substantial amount because the other guy said it was too difficult to access the bulb. Castrol was fast and VERY reasonable. I will definitely use them again.

Ve
Review №11

Fast, and Friendly Service!!

Sa
Review №12

I love their prices. The standard oil change was $20 and the emissions test was only $15. They were quick and professional. I will definitely be back.

Br
Review №13

The men at this location are 100% the nicest and most professional guys ive ever met. They did an oil change on saturday for me. So when i had another issue i called them and they told me come straight in. They didnt have to help me like they did. One gentleman held my 2yr old grandsons hand while the other showed me something that they saw was wrong with my car that we didnt know. They went above and beyond for me and i will always go to this place for anything that i have a question for. I recommend the canton road location. I felt like they honestly cared! So please take your business there!

Ro
Review №14

Awesome service and only $15 emissions

St
Review №15

Taylor and his crew are fantastic. Always nice and friendly, super quick, and reasonable price. Thanks guys!! 😊

To
Review №16

Fast and friendly service

Ti
Review №17

Taylor and Rasheed are the absolute best! My oil change was so quick. They didnt try to charge me for nonsense, and Rasheed even stopped me on my way out to tell me my brake light was out and then fixed it for me! Freaking great service! I doubted coming back because of a bad experience with an employee, who I guess is not here any longer, but Im so happy I gave them another chance because everyone here now is fabulous!

Al
Review №18

$15 emissions testing: fast & professional. Employees wore masks during test and environment promoted appropriate safe distancing practices. I recommend this location especially as a number of other emissions testing sites on Canton street are either more expensive or don’t wear face masks.

De
Review №19

They were great took care of me really well

th
Review №20

Good experience quick.

St
Review №21

Great oil change guys they do good job at great price.

Je
Review №22

Came in at 1:10. Only car here. Another car comes in. It’s 1:50. I am still waiting to check out. Just got a simple oil change. Instead of finishing my car, they do both cars at once. No fire under these guys to move fast.

Mi
Review №23

Great bunch of guys, and they do great service. Ive taken my car to them every time I need it serviced, and I will continue too.

Ra
Review №24

Good price and short wait on emissions

Br
Review №25

Best customer service I have experienced getting an oil change. The manager was very polite and professional.I will be back there for the next one.

Ca
Review №26

Dropped into this location for a quick oil change. I was pleasantly surprised by the helpfulness of Assistant Manager, Walter. He answered several of my questions with patience and knowledge. I ended up needing more work done on my car than just an oil change. Walter ordered the part and had it changed out in under an hour. My car no longer screams when I crank it and they didnt break the bank. I highly recommend this location for your automotive needs.

Da
Review №27

I brought my brand new vehicle in for the very first oil change. After waiting about 20 minutes (even though there was only one other vehicle there) they came to get me saying theres nothing to freak out about, but we need to show you something. They had spilled oil while filling it and there would be burning smells for a while, while it burned off. I wasnt thrilled that my new vehicle had oil spilled under the hood.The guy blamed it on Honda as the reason it happened because Honda put the oil fill cap at an angle. He said you really need a funnel that is flexible. He continued on saying it happens regularly. At this point I am thinking to myself arent you in the oil change business and if thats what you need to do the job right, shouldnt you have one yourself at a business that specializes in oil changes? and Ive never had this happen anywhere else before in the 40 years Ive been driving.The plastic console area under the hood had oily smudges and fingerprints on it, so I asked if they were going to wipe that down. They said yes, but I suspect it would have been left that way if I had not pointed it out.They did do right and not charge me, so they at least did that as a positive customer service oriented gesture.After they finished and drove the vehicle out of the bay for me to pick up, I noticed oil smudges from hands were the door on the inside, so I asked them to clean that off.When I was about a mile away, I noticed that the center screen which I had deliberately left displayed the oil life view was showing that they had not reset the oil life. I had to look up how to reset it in the owners manual since they did not reset it (which every other oil change place always does when you get them to change your oil).The worst part is I didnt have the best experience here before and was giving them another chance. I definitely wont be returning since they clearly dont pay attention to details or what they are doing.[Edit after owners comment: Paul, feel free to call me. You have my number in your database.]

Vi
Review №28

Quick service. They changed oil quickly. However, they forgot to reset the sensors in the dash and that had to be corrected so the speedometer could be viewed.

Mi
Review №29

I go out of my way to come to this location because each time that Ive been here no matter who is on duty or how busy the store is...they always treat me like Im the queen of England. They dont try to sell me unnecessarily services or treat me different because I am a woman....dont hesistate to come to this location....you will see why this is the best!!

li
Review №30

I had actually given a great review a few months back because of managements help but after my last experience I will never return to this place again & the funny part is I wasnt even going to leave a review after my horrible experience this last time due to I believe in Karma. But once my light in my car came on saying maintenance required I called Kaufman tire who I always use & once I said what light was on & they said that just means you need an oil change & I was like i literally just got my oil changed supposedly (but only came here because its closer to my home and Kaufman was so busy that day.) So the main thing was they lost screws then acted like I was lying until they found at least one of the screws then the guy that was supposed to be in charge that day stated they would order the screws but after that I didnt even want to come have any one there touch my car again at all then it became known that they clearly didnt even change my oil but they charged me for an oil change. BUT AS I SAID I TRULY BELIEVE IN KARMA. (Really deserves no stars but had to put at least a single star to leave this. If you do use this place make sure & watch what they are doing to your vehicle.

Ki
Review №31

My son took my truck by to get an oil change, as I always use Castrol for the oil changes on my truck, though not this location. They quoted my son $90 for an oil change. Apparently they werent expecting a teenager to have enough common sense to know that is absolutely ridiculous. Really guys, $90 for an oil change?

Mi
Review №32

Best oil change in town. Walter and Justin went out of their way to help. They have earned my trust and I will be back every 5,000 miles. Thanks again!

Da
Review №33

This place is awsome. I came in from out of town and was in need of an oil change and a fuel filter. Austin made me feel like family and Taylor had me finished in no time. Plus offered up a coupon. Thanks guys!

Ki
Review №34

Was in and out within 20 mins. They were very nice

be
Review №35

*update*Now that its time for a new oil change we have found that they stripped the oil drain plug from last time, took it back there and they dont have the tools to fix it. Told my husband that we need to find another shop that does. Now they are costing me more money because Im going to have to pay another shop to fix their mistake and they havent even offered to make it right. This place just keeps getting worse and worse. Dont take your car here unless you feel like shelling out more money at another shop for a real mechanic to fix their mistakes.This place is a joke. I had been getting my oil changed here for years and it cost me $23 every time. Today they told us that the oil change would be $40 dollars because our car takes a special oil filter. I work for a parts store and the oil filter for my car is actually one of the cheapest filters we sell. Also they tried to say that my car takes a special synthetic high mileage oil which is also Inaccurate. Called the man at the store and he didnt seem to care. Feel very taken advantage of and we will not be back.

Jo
Review №36

Quick service

An
Review №37

Great service, very professional. Fair pricing, fast!

PA
Review №38

I was told that my truck required synthetic oil or else the oil change wouldnt be warranted. The tech have me a story about a lady who had a turbo car and she had issues after her oil change and he wasnt responsible if my truck blew up. I told him that if they didnt want to change the oil, tell me so I can go elsewhere. While in the bay, there were no fender or seat covers used on my vehicle and it was left outside with the key in the ignition while ruining. To add insult to injury, my hood flew up while driving to work this morning. Avoid this location if youre a person of color and dont like being treated in a condescending manner.

to
Review №39

Ive gotten my oil changed here several times over the past few years and most recently a tune up and I can say Im satisfied with their service. Larry and the crew at this location have always been reasonable, honest and efficient with me and Ill continue to get auto service here. I would recommend this location to others.

Th
Review №40

Taylor Paulson is the only positive aspect of this facility

Pe
Review №41

Great service, good explanation of the cars needs, and great price! Good job guys.

Wa
Review №42

I went in for a oil change and on my receipt it said that they checked wipers and my headlights but they didnt because I was setting in the carJust tell the truth 😥

Je
Review №43

Cause they always take good of my and they are very nice and have a lot respect for me and always try and help me with my problems

Pi
Review №44

I love this place. Theyre friendly and quick.

Ca
Review №45

The quickest oil change ever! Staff was very friendly and didn’t try to get me to spend anything that was unnecessary. Austin was very friendly and provided awesome customer service!

Ro
Review №46

They broke the water pump on my car after doing a radiator flush!! I went in for advice and did what they told and want to take no responsibility for fixing my car!! If they thought for any reason they could do f damaged my car, they should of told me!! My mechanic said no car with high mileage should of had a pressured radiator flush and they should of known that! I am dey disappointed as it is an average of $900 fix! Avoid this place!!

Mi
Review №47

This past weekend went to just simply get my oil changed and ended up getting my breaks done also causing them to do a tire rotation at the same time, which caused me to notice my car making a horrible noise that it wasnt making before, so long store short if it wasnt for the help of Austin I wouldnt have known my tires were bad not just bad but horrible all 4 tires needed to be changed. So again Austin thx for your friendliness & helpful service.

Br
Review №48

Everyone was very friendly and they provided Great service! I was in and out in about 20 minutes. I will definitely be back.

Ga
Review №49

From the moment I walked in, I felt like I was inconveniencing the person behind the counter (Walter - aka the asst. Mgr). He barely spoke a complete sentence. He was more interested in his phone. I came for an emissions test. Lets just say that first impressions are lasting impressions. Please work on customer service. I dont think I will inconvenience them again.Nate (Mgr)came in as they finished my carHe immediately greated me ans politely handled the transaction.

An
Review №50

One of the nicest teams and the best store manager I have ever met!!!💖💖💖

Da
Review №51

I have my 2013 Cruze services here. The people are good and the services are always fast

Ri
Review №52

Summer is the best!! Love a girl who is not afraid of getting her hands dirty.

Ca
Review №53

Austin and the other guys were very helpful and totally on the ball. Highly recommend this place for next oil change.

Au
Review №54

Good place to take your car to. The guy who did my oil change was very nice and didnt try to sell me stuff I dont need.

Vi
Review №55

The staff was pleasant, the waiting room was clean, and my service was super quick, and you can’t beat the price!!!!

Sh
Review №56

When i 1st pulled in I didnt feel welcomed at all. i was asked what i needed and i told them. i got out of my car didnt know where to go to wait or anything. i went for a regular oil change. when i leave my car is still making the same noise it would make if my power steering was gone. well that was right they never added power steering fluid. . also the things on their check list says OK, completed, or checked. well a lot of those things werent done on my vehicle. please dont go here

Al
Review №57

Nice but the emission machine didnt work

Ni
Review №58

Went for oil change but noticed mechanic in and out my coolant over flow tank. He then tells me I need a coolant flush and shows me some dirty water he pulled from tank. Coolant was fine prior to oil change as I checked fluids before i arrived so I declined (very suspicious). A day later car starts to over heat I pop the hood and and noticed he never closed the overflow tank and radiator cap was barely screwed on. Im not sure he tried to sabotage or pure incompentence either way I would never recommend this shop.

Ja
Review №59

After learning that having my oil changed here was going to lead to major oil leak problem along with engine problems to my Lexus and a owner whom will not call me back to address the issue. My advise is to not use this or any other Castrol Premium Lube Express. Looks like a law suit is in their future! BEWARE STAY AWAY!!!!!!

ke
Review №60

Great service a little pricy but I will visit again wish they had some coupons

Ra
Review №61

Went in for an emissions check, good customer service and friendly professional service.

Ja
Review №62

Yeah, they were quick. However, the whole crew looked like they hated their jobs, no smiles, almost no conversation, except to try and upsell my girlfriend. They then pulled her car through the entire building with the door open. Not cool, not pleased. Very poor customer service

Da
Review №63

Quick, best price

Ki
Review №64

Nate did everything and more! Enjoyed the staffing. They took care of me and made sure the maintenance was done correctly.

Ja
Review №65

The service was great. Technician was friendly and efficient!

Re
Review №66

Austin and team were extremly knowledgeable and efficient. They keep my car on the road. I always come here for top rsted service.

Tr
Review №67

I would recommend anyone too come here !! My experience was AWSOME!!!! I came in not knowing anything about my car & Ang (forgot her name sorry 😔) but she was very helpful and understanding!! She took her time and she explained everything and saved me a lot of money !! I will be returning too this location in the future. !! Thank you guys 😊😊😊

Ma
Review №68

Great Service, Fast and Reliable

Wi
Review №69

Quick and inexpensive

Jo
Review №70

New mgmt. Seems more customer oriented

Lu
Review №71

Fast and courteous. Thats it. They know nothing about basic maintenance. Told me my coolant was low and needed $5 to top it up. With the guy standing there who told me this, I witnessed it was full. Told me my tag lights were out and offered replacement for 8 bucks each. Turns out they didnt check my tailights and all were out. I had a circuit problem. Fixed it myself. Oil change ok. Dont touch the rest of the services. Bad training is my observation

Ed
Review №72

Pretty stand-up guys, theyll point out things that may need done but will give an honest evaluation instead of trying to sell it to you.

Na
Review №73

Awesome service the new crew there is fast prices was great will bring all my cars for now on

ja
Review №74

Fast, polite, and straight forward service. Good prices.

ro
Review №75

This location has maintenance my cars for years..great service

D
Review №76

Always fast on my emissions testing

A
Review №77

Took 1h for emission test (2 cars ahead of me). Technician couldnt put the car into ignition mode (without starting the car) and failed the test without asking anything. The test had to be repeated to pass. Not going back ever.

Jo
Review №78

Good service and friendly staff, equipment had some issues while performing the requested services being done, but they were able to complete the job without any further delays. have used this location for many years and i would still keep coming back.

Ja
Review №79

Horrible unprofessional services, untrained people working on cars that should not be allowed to even check the oil on the dipstick

ma
Review №80

Quick and efficient

nu
Review №81

DO NOT TAKE YOUR CAR HERE!!! The oil filter fell off, oil drained and engine was damaged. They refuse to fix it. This is not the first time they have damaged a customers car.

Jo
Review №82

Honest guys who know what theyre doing.

Fr
Review №83

They know what they are doing

Ta
Review №84

Absolute worst worst station in the world will never be back and wont let friends and family go back either my battery died in there bay they told me they had battery available ended up telling me they didnt have one and then I ended up walking to a different shop buying a battery when I came back to install it and they refused to let me use a screwdriver or help me take a bolt off I had to walk through a field to a local good year to get some tools to fix it and on top of it all didnt have a batter box or charger very worthless business Im very disappointed n feel disrespected by this company horrible horrible service

Lu
Review №85

Awsome staff! Fast service!

Am
Review №86

Great service every time.

Er
Review №87

Great service

Ph
Review №88

Very friendly

Ke
Review №89

Quick service

Ir
Review №90

Great

Information
22 Photos
90 Comments
4.1 Rating
  • Address:3418 Canton Rd, Marietta, GA 30066, United States
  • Site:http://getcastrol.com/
  • Phone:+1 770-445-4665
Categories
  • Oil change service
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Car battery store
  • Smog inspection station
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:8am–6pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
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